Rated 2 out of 5 by keithxyx 4 pints Pudong
Hotel rooms are looking very tired, service in the coffee shop for breakfast is poor. Poor choice of restaurants for evening meal
December 2, 2013
Rated 3 out of 5 by validice smell of smoke in smoking free room
- the location was good
- the breakfast is average
- the price is alright
- the setup of the room is cozy, but there's smell of smoke, despite that the room is marked as smoking-free, not sure if the smell was from the ventilation system from other rooms.
- there's is also a strange smell in the toilet.
November 29, 2013
Rated 1 out of 5 by Akash Does Not Deserve To Be A Starwood Hotel
If you read the terrible reviews here and think the responses from the hotel management are actually being acted upon, you would be horribly wrong. Do yourself a favor and carefully read the following reviews titled, “This hotel needs improvement”, “Disappointment aft long travel”, “Poor managed hotel”, and “Excellent Rooms, terrible staff”. The responses from the hotel management are hollow and nothing has been fixed here as of December 2012. This hotel does not deserve to be a Starwood property.
When we arrived in a taxi, we could not get help with our luggage until I went inside and asked – even though the doorman was free. We even could not get help until we waited for the front staff to finish their discussion with each other. The staff was extremely rude when we checked in and kept muttering things in Chinese while we were standing there. Even though I am a Platinum member (and I handed my membership card to be clear), I had to correct the woman that Internet was complementary for members. Even more interesting, she told me that if I took the Platinum amenity of Continental breakfast, it would be for only one person! Not only is this incorrect, she argued with me about it. Here’s the link to prove it is for two: https://starwoodworldwide.custhelp.com/app/answers/detail/a_id/37
Don’t be fooled by the pictures on SPG.com – there are only two renovated floors and we were not put on one of them. I had used five Platinum suite upgrade nights and she acted as if she did me a favor by upgrading my room. The room she gave was very dark and had a single 2 foot by 3 foot window in the bedroom. The window in the bedroom and main room would not even close properly (bringing cold air and street noise even at 10 pm). Creating a large complaint with the manager on staff (Ryan), we were changed to a better room that actually had a window in the bedroom and ones that closed. Why was a Platinum member, who used suite night upgrades (i.e. not a complimentary room upgrade) given such a horrible room and rude service that required two hours of complaining to get resolved?
The breakfast staff was either asleep or disinterested and unfriendly. We were even seated at a table that had food spilled all over the floor and on the chair. When we pointed this out, the person told us to sit at another chair at the same table. The F&B manager on staff was not worth complaining to because he was even rude when I had to ask for cereal spoon because the entire buffet area was not kept replenished. We found the hygiene to be disgusting.
Disregard the responses to these reviews that the hotel management is addressing these issues. They start from December 2011 and even a year later, I think this hotel has gotten worse. It does not deserve to be a Starwood hotel, even as a Category 1, as it is ruining the brand image and how I talk about Starwood quality to my colleagues. The only positive thing about our experience was the on-duty night manager Ryan – who was friendly and changed our room – even though the new room did not meet our expectations or the pictures on the website.
December 31, 2012
Rated 4 out of 5 by leo123232 very helpful and accommodating staff
the staff went the extra length to help me to check in via internet and make my staff on short notice (due to flight change) a great experience
November 11, 2013
Rated 1 out of 5 by JSoon Excellent rooms, Terrible staff
I spent 3 nights in this Four Points by Sheraton hotel in Shanghai from 10-13 Dec 2011. The rooms were clean and spacious and I have only praises for it. What really dampen my experience was the service attitude of the staff I encountered during my check-out.
I was asked to pay for 1 day's internet connection fee. I explained that I tried to connect to the internet but it didn't work, and I even called the Receptionist to report the problem. The reply was 'ok if you don't want to pay then forget it, just take it as I am paying it for you.' in a harsh tone, and she proceeded to turn her back on me. I found that insulting and unprofessional. If i had really used the internet, I'll be happy to pay for it.
Really disappointed with Four Points by Sheraton.
January 7, 2012
Rated 2 out of 5 by cdgsim23 Unacceptable cleanliness
Cleanliness of the room is terrible. The room stank! I was given a room full of smell of smoke (even though I booked a non smoking room) and another kind of strange smell, making me headache and sick. The carpet was awful with lots of stains. The stains were really everywhere all the way from the end of the bed area to the sofa area. There was even used napkins underneath the sofa. I really felt sick sleeping there. Since I checked in very late at night, I was told there was only one room with double bed available and it was an enhanced room. (Indeed, I did send an email mentioning the timing of my check in and requested for reservation of room). The room arrangement was disappointing.
For the breakfast, the choices available were limited and some food did not look fresh. Taste was just so so.
October 15, 2013
Rated 2 out of 5 by jellyfish2 很不愉快的体验
October 17, 2013
Rated 4 out of 5 by Sigrid11 Great SPG recognition
It is always a pleasure staying at the Four Points, resp. the Five Points Pudong. The location is very convenient, the staff is very helpful and the always take cara about me as a Gold member and try to give a room upgrade every time. This time I got the suite and used the late check out. So I could held a business meeting in my room with an excellent room service due to the absence of meeting rooms in the Four Points
October 11, 2013