Rated 1 out of 5 by Akash Does Not Deserve To Be A Starwood Hotel
If you read the terrible reviews here and think the responses from the hotel management are actually being acted upon, you would be horribly wrong. Do yourself a favor and carefully read the following reviews titled, “This hotel needs improvement”, “Disappointment aft long travel”, “Poor managed hotel”, and “Excellent Rooms, terrible staff”. The responses from the hotel management are hollow and nothing has been fixed here as of December 2012. This hotel does not deserve to be a Starwood property.
When we arrived in a taxi, we could not get help with our luggage until I went inside and asked – even though the doorman was free. We even could not get help until we waited for the front staff to finish their discussion with each other. The staff was extremely rude when we checked in and kept muttering things in Chinese while we were standing there. Even though I am a Platinum member (and I handed my membership card to be clear), I had to correct the woman that Internet was complementary for members. Even more interesting, she told me that if I took the Platinum amenity of Continental breakfast, it would be for only one person! Not only is this incorrect, she argued with me about it. Here’s the link to prove it is for two: https://starwoodworldwide.custhelp.com/app/answers/detail/a_id/37
Don’t be fooled by the pictures on SPG.com – there are only two renovated floors and we were not put on one of them. I had used five Platinum suite upgrade nights and she acted as if she did me a favor by upgrading my room. The room she gave was very dark and had a single 2 foot by 3 foot window in the bedroom. The window in the bedroom and main room would not even close properly (bringing cold air and street noise even at 10 pm). Creating a large complaint with the manager on staff (Ryan), we were changed to a better room that actually had a window in the bedroom and ones that closed. Why was a Platinum member, who used suite night upgrades (i.e. not a complimentary room upgrade) given such a horrible room and rude service that required two hours of complaining to get resolved?
The breakfast staff was either asleep or disinterested and unfriendly. We were even seated at a table that had food spilled all over the floor and on the chair. When we pointed this out, the person told us to sit at another chair at the same table. The F&B manager on staff was not worth complaining to because he was even rude when I had to ask for cereal spoon because the entire buffet area was not kept replenished. We found the hygiene to be disgusting.
Disregard the responses to these reviews that the hotel management is addressing these issues. They start from December 2011 and even a year later, I think this hotel has gotten worse. It does not deserve to be a Starwood hotel, even as a Category 1, as it is ruining the brand image and how I talk about Starwood quality to my colleagues. The only positive thing about our experience was the on-duty night manager Ryan – who was friendly and changed our room – even though the new room did not meet our expectations or the pictures on the website.
December 31, 2012
Rated 4 out of 5 by Mike18 Nice stay; room for improvement
The hotel has nice facilities, but there is room for improvement. The business center needs to be staffed regularly during the day. The breakfast buffet was a weak point. The chef could not understand omelet orders unless given in Chinese. I suggest using a check-list that could be handed to the chef.
November 3, 2014
Rated 4 out of 5 by tiger1030 Hotel breaks into two part
the hotel is break into two part, one part is the old hotel and one part is the new hotel. I didn't know booking through starwood plus tax would be like 1000RMB, which i stayed in the old part of the hotel, everything is not that good, later found out there is another part of the hotel...I guess you would have to book even more expansive ones, which compare to other hotels such as one at Le Madrin is just not worth the price.
November 1, 2014
Rated 5 out of 5 by Awayfromhome2014 A hotel feels like home,
Four Points Pudong left me with great impression again. Experience at check in was relaxed and felt like coming home, special thanks to the warm receptionist Coco. I love to start the day with fresh juice. Somehow Amy Cao brought me freshly squeezed orange juice and Fiona Wang followed up with another one. Wow! What a nice experience while half of the world away from home. Thank you Four Points Pudong. Coming to Shanghai, I will always stay with you.
October 29, 2014
Rated 4 out of 5 by Longlonglove enormous progress in service
Food quality and service showed big l improvement at my stay at Oct.
October 29, 2014
Rated 1 out of 5 by JSoon Excellent rooms, Terrible staff
I spent 3 nights in this Four Points by Sheraton hotel in Shanghai from 10-13 Dec 2011. The rooms were clean and spacious and I have only praises for it. What really dampen my experience was the service attitude of the staff I encountered during my check-out.
I was asked to pay for 1 day's internet connection fee. I explained that I tried to connect to the internet but it didn't work, and I even called the Receptionist to report the problem. The reply was 'ok if you don't want to pay then forget it, just take it as I am paying it for you.' in a harsh tone, and she proceeded to turn her back on me. I found that insulting and unprofessional. If i had really used the internet, I'll be happy to pay for it.
Really disappointed with Four Points by Sheraton.
January 7, 2012
Rated 4 out of 5 by Beny Great Hotel
Wonderful view from our room. Hotel location was next to the Subway & the Mall
Staff were very friendly . Dining with wonderful city view.
October 21, 2014
Rated 2 out of 5 by ANDYANDY282828 NOT GOOD
Feel bad on the overall envoriment. Looks old and breakfast is really poor
October 21, 2014