Rated 3 out of 5 by hbic69 Odd Room
No drawers for clothes, only one nightstand and only a floor lamp for lighting. Desk had no outlet near it to plug in computer, desk chair didn't fit under the desk (too tall). Toilet paper holder spun around and TP fell off the whole stay. Staff was nice and housekeeping was good.
April 21, 2014
Rated 2 out of 5 by vacationgirl Bad air conditioners very loud and disturbing
We had a room that the air conditioner was extremely loud. Called down to front desk they sent the maintenance guy up he tried to fix it seemed to be a vibration /metal problem . He said it seemed to be better, went out came back later went to bed and when the air conditioner came on it was loud again was tired of dealing with this so either be hot or listen to a loud noise. Evidentially the other 2 people I spoke to in lobby said they had the same problem. Not a good restful nite. I would definitely not stay here again. The guy at front desk didn't even acknowledge the problem while checking out.
April 9, 2014
Rated 2 out of 5 by Tracy63 No SPG Elite Recognition!!!!
You will notice that all the positive reviews for this hotel come from non-frequent travelers, whose opinions I could absolutely care less about. Road warriors and Elite members know that the reason we stay with a particular hotel chain repeatedly is for the perks we receive when we are recognized as Elite members. This is my 3rd time staying at this property so I believe the possibility that it is only an occasional non-recognition of SPG Elites occurring has been dispelled. Same problem as first couple of times I stayed here so it's not a coincidence. As a Platinum Elite, NO recognition whatsoever of SPG status for a room upgrade. Good luck asking for a suite upgrade, which we're supposed to automatically get as Platinums. Actually got put into a 2nd floor room next to the elevator. After complaining, got moved to the SPG Floor, which is the top (4th) Floor. This has happened all 3 times I've stayed here. I shouldn't have to ask for a room upgrade as a Platinum Elite. Standard excuse is that "the hotel is full tonight." You know what? I don't care! You still give your best rooms to the Elites, period!!! Especially since all 3 people checking in in front of me booked via Hotwire or Priceline. That's another thing. ONE check-in clerk at 4pm on a weekday afternoon. Having a prominent sign for a separate Gold and Platinum Preferred check-in line doesn't help if there's only one desk clerk. I'm such a sucker for staying here 3 times, but it certainly won't happen again.
April 3, 2014
Rated 5 out of 5 by Henson419 Home away from home
Staff is great- Cecilia and Matt - great employees that make you feel special ...I love this hotel and the staff is what makes me want to come back as often as I can. The rooms are very comfortable and the hotel is very clean. Great place to stay for anyone traveling to Rancho Cucamonga area....
April 9, 2014
Rated 4 out of 5 by Biancous check in scare
Other than the fact that my reservation for an upgrade seemed to have been misplaced leaving the front desk team to scramble for a solution our stay was excellent. The front desk team handled it with a quick a phone call and ultimately gave us the room we had reserved.
April 7, 2014
Rated 4 out of 5 by nilb Awesome recognition of my SPG status
I am always welcomed at the hotel and given a room upgrade.
April 8, 2014
Rated 3 out of 5 by SamIam2 Poor Breakfast Cafe Operation
Terrible experience with Bkfst.
- Scrambled eggs were awful. bacon cold and overcooked.
- Hostess in buffet area set an unpleasant atmosphere
(reprimanded a member of my party for selecting the wrong drinking glass from behind the bar.
- No smiles or pleasantries when delivering check
- Bkfst buffet overpriced at $12 for what is offered.
March 18, 2012
Rated 4 out of 5 by DrDisappointed New Staff ......not a positive change
I have stayed in this hotel as well as many of my employees. In the past, the staff has been very accommodating and attentive. The NEW staff (male) is very militant and lacks hospitality. This brings down the overall image of the staff due to the fact that after traveling for 10+ hours, the last thing you want to face is someone that second guesses every request.
March 31, 2014