Rated 5 out of 5 by Bandmom Hotel has great employees
Everyone at the hotel is very friendly. Rooms are large and comfortable.
March 7, 2014
Rated 2 out of 5 by ScrippsCollegeMom filthy
I evaluate the room cleanliness as unsatisfactory because our room had a dirty musty smell. we stayed 3 nights. I called once and personally went to the front desk twice and informed the desk attendant of this problem. Nothing was done.
The dining area was also filthy . I told the attendant the table in front of the fireplace was dirty. She cleaned the table immediately. I also told her that the floor was dirty. It remained dirty as no one came to clean it. I was there for 3 hours...from 7am -10am. Obviously, the dining area was not cleaned the night before and even when I told the attendant, she didn't clean it or call someone to clean the floor.
February 21, 2014
Rated 5 out of 5 by Panthia57 A Gem of a Hotel
Best Property I have stayed at in a long time...the location, the facility and the staff make this a must stay...Five Stars all the way around...Thank you for the bottle of water-nice treat for your guests.
February 24, 2014
Rated 2 out of 5 by WhittierGirl Terrible Room Design
This room design is awful. There is 1) no closet and 2) no bathroom privacy. When I went to unpack our things, I could not find a closet. It turns out the only closet in the room is a cabinet -- a very small one. Inside of this cabinet is an ironing board that takes up most of the space where clothes are supposed to be hung. So I took it and the hangers out so our clothes could fit. Fortunately, we were there for just two nights -- clothes for a stay any longer would be impossible to fit. As far as the bathroom set-up, what a horrible door. It's a loose hanging door with rollers on the top and no guide on the bottom. When it's "rolled" shut, there is about a two inch gap from the door to the wall so there is NO PRIVACY when taking a shower or going to the bathroom.
The room was obviously not well maintained. The couch was dingy, but not too bad. The chair, however, was quite dirty. The stains on it were so disgusting we didn't use it. Also, the carpet was COVERED IN STAINS. From the entrance all across the floor there were terrible stains everywhere. I also think the housekeeping was lacking since I'm sure the floor wasn't getting vacuumed. When we got to the room there were some noticeable pieces of lint on the floor that stayed until we checked out. Also, the shower curtain smelled very musty. I didn't see any mildew, but it sure didn't smell clean.
There are few positive things. The hotel is in a great location and the staff all seemed nice. And a real plus is the free water bottles in the room. I also liked the nice sized refrigerator which actually holds a lot of items. Sadly, though, the positives are not enough to make up for the negatives.
This was my first stay at a Four Points, and based on this experience, I would never choose a Four Points hotel again. I've stayed at different Sheraton's several times and am always happy with my stay. I cannot believe this is a Sheraton property; it is definitely held to a different standard.
February 25, 2014
Rated 2 out of 5 by Hghost3 One more chance!
Stayed here once before and it was great, the room was clean, staff was friendly, food was yummy in the resturant things were on point.
This time, no SPG Recognition, the staff was indifferent, the room was half clean, how do I know? We'll to start off there was one bottle of water sitting on the shelve, barely a set of towels, particles on the floor, meaning, no vacuuming done! It was valentines day so we made the best out of it. In the morning we went to breakfast in the restaurant and it was not good. Scrambled eggs were runny and horrible, dry and stale muffins, bacon was burnt and very crispy, fruit in the bowl was not fresh. So let's bottom line this, first visit was great! Second visit was not. So we're giving them a third go round to see if this great facility just had a bad day. We'll keep you posted!
February 16, 2014
Rated 3 out of 5 by SamIam2 Poor Breakfast Cafe Operation
Terrible experience with Bkfst.
- Scrambled eggs were awful. bacon cold and overcooked.
- Hostess in buffet area set an unpleasant atmosphere
(reprimanded a member of my party for selecting the wrong drinking glass from behind the bar.
- No smiles or pleasantries when delivering check
- Bkfst buffet overpriced at $12 for what is offered.
March 18, 2012
Rated 5 out of 5 by Dmilsi Very Nice Property
I wanted to try this property out after having stayed at the Sheraton Ontario as it was offering a great weekend bargain rate. It's about 2 years old and everything is in very good repair. When I checked in, Juan and Kaci couldn't have been more welcoming and professional. Due to my SPG status, they upgraded me to a corner, 1-bedroom suite, which is extremely spacious and and has about 6 windows. The living area has a desk, 2 arm chairs, a sofa, a dining table, a flat-screen TV on the wall and cabinet with a fridge and microwave. The bedroom houses the bathroom, ample closet space another arm chair, TV and king-size bed. Great place to stay if you're in the area.
August 24, 2012
Rated 5 out of 5 by Brentsan February 11th Visit
Ben was very accommodating when I checked in and later needed internet access. The only situation I experienced was a group were extremely loud in their room after midnight.
February 13, 2014