Rated 5 out of 5 by pretzeldw Clean, comfortable, modern decor, great service
I love staying at this hotel. The front desk is always professional and friendly. There is a nice lounge (Rics Grill ) adjacent to the lobby. They have a number of computers with printers for the guests to use as well. Perfect for me as I am always here for business.
The rooms are terrific. The beds are very comfortable; even more so than hotels that cost 3X the price per night. I am very impressed with this hotel overall.
Certain nights (particularly Monday) can be a lot more than later in the week. They have a very broad pricing structure. Could be anywhere from $99 to $249 base price depending on the time of year and day of the week. As with most hotels, the further in advance you book the cheaper it will be. And booking is recommended as there has been a few times I came here without a reservation only to find out they were sold out for the night. Not their fault, just shows that this hotel is quite popular, so plan ahead if you can.
February 13, 2012
Rated 1 out of 5 by KimB Customer Service
Our management team often books this hotel for our training meetings in the Calgary area as this hotel is very central to everyhing.
The experience we had on Feb.15th from the hotel front manager was very unprofessional, not only was she rude but she also made no attempt to follow-up with us on the error that was made with our reservations. When the issue was brought to upper management, it was brushed aside and again no reassuance or acknowledgement that any follow-up would be done to coach the front managers behavior.
Despite the fact that this is a nice hotel that is in a good location, the service is less than desirable, we will definetly take our business else where!
March 10, 2012
Rated 5 out of 5 by Ted82 Hotel is awesome, Ric's has disappointed twice.
We love the hotel. We have stayed several times on our various trips to Calgary. The first time we ate at rics, I called down for a pick up order, went down and grabbed my food, only to find room service charges, at which point they told me that because I was staying, they charged me 4$ to order food. After what seemed like a pointless attempt to use reasoning, I left. The nachos we ordered were listed at 13$ and somehow ended up costing me $22. We stayed again and gave Rics another chance. The food has been good, but again, the service wasn't amazing. The service at the hotel is so good, you would think they would require a certain quality of service from the attached restaurant.
January 1, 2013
Rated 2 out of 5 by Mike595 Cusotmer service poor
I arrived at the airport to meet a frendly nice young man operating the shuttle, first impressions were excellent. After arriving at the front desk I found the desk staff to be short, hurried and had no smile or welcoming personality. In fact the lady at the desk was rude and very angry? I also found out later that my shuttle request was not booked and was wake up call was also messed up . I arrived tired from my trip to find a room that had clean bedding but the remainder of the room weas not clean. I am a professional who develops and sells accomodation strucutres and this was not aceptable. The likley hood of me returning to this hotel are slim to none. There are a variety of excellent hotels out there.
February 29, 2012
Rated 4 out of 5 by WhiteSangria Lovely hotel
Lovely, modern, clean and very well appointed. The only issue? You can't close the drapes in the bedrooms... leaving your room very bright in the dead of night. It's a silly thing, but the drapes are long, and cover the ventilation unit -- so they've put in a support close to the right end of the curtain rod preventing you from closing the curtains entirely. And unfortunately, the blinds are not room darkening. When we called down to ask about it we were told "all rooms were like that".... it's a bit of a problem if you like to sleep passed 6 am.
January 25, 2012
Rated 5 out of 5 by smokeythebear Front desk and lounge staff
I want to comment on the staff at the front desk and also the lounge.
When I checked in, they were efficient and very professional. There was a slight miscommunication with my reservation but they quickly made adjustments and took care of it and had me checked in within minutes.
I also had a great experience with a new staff member in the lounge and when I asked for a specialty drink she was right on it and found out what she needed to make it.
You have a great staff and will stay here again.
May 15, 2013
Rated 5 out of 5 by Manju Do NOT book your wedding with Four Points by Sheraton CALGARY AIRPORT location
Please note, I have changed the catering manager’s name to “Tina.”
1. I had met with “Tina” about 4 times in person before our wedding day, and EVERY SINGLE time she was late 15 OR MORE MINUTES. I then decided to bring it up with management because I thought this was very unprofessional, so I had called and left a message with management to call me back regarding “Tina,” and they then told “Tina” I had called about her and she called me back and aggressively tried to give excuses about why she was late, etc. etc. From that day, I was tempted to change venues, but chose not to - that is a decision that I now regret.
Because of this issue I now had with “Tina” and Four Points management, I was expecting and afraid of a few mishaps to happen during the day. I'm not suggesting that these things were done on purpose, but from the very beginning, I have noticed the Four Points has been unprofessional and unreliable.
2. Our head table as discussed with Four Points was to be two-tiered and “V-shaped”. The front ‘V’ had 4 people and was on risers, and then the back ‘V’ had 6 people and was on higher risers.
The front ‘V’ should've been a foot up higher than it was - our food was placed so far down that it was hard to eat. Also, our chairs were in a dangerous position, that if we moved our chair forward, even by an INCH, the front legs of the chairs would've fallen under the table, therefore we would've fallen as well. I mentioned how impractical the table was to my wedding planner the night before the event, and she told me that Four Points stated that I had approved these tables. I approved the location/layout of the tables only, not the height of the tables. I assumed the tables that were suggested to me would be ample space for us, our chairs, and the table.
3. Our dessert for the guests after dinner was Crème Brulee, and a handful of them were SALTY. My wedding planners brought this issue up with the catering manager that night, and they told me her reaction to the salted crème brulee was laughing at the issue. They were also very upset with how unprofessional that reaction was.
4. There were no side plates for the rolls, so guests had to cut and butter his/her rolls either on their mugs or the actual table. I had friends post pictures on Facebook about how awkward it was to not be able to put their bread anywhere.
5. There weren't any water jugs on the table during dinner, I believe jugs were only put on the tables after dinner, and there weren't any clean glasses for guests to pour water in. The groom and I were quite thirsty the whole night as well. You'd think a glass of water would be easily accessible – someone had to search the whole room for a clean glass for me. On our contract with Four Points, I had specifically asked for a water jug on each table, which they did not do.
6. The microphone system wasn't working - one would think the venue would test this out for an event beforehand.
7. THEY CUT THE TOP TIER OF THE CAKE as serving for the guests!
I'm sure everybody knows that the very top layer of the cake is saved for the Bride and Groom's first-year anniversary, and now because of the lack of common sense/knowledge of whoever was in charge of cutting the cake, my husband and I do not have that top layer next November for that tradition. At the end of the night, we were given the two bottom (very large) layers to take home. This was a nuisance to take home - all I wanted was that top layer.
8. We had to wait in front of all the guests during the cake cutting tradition, because there weren't any cake cutting utensils to cut the cake with. We were then given a knife, and Dave and I served each other our cake with our fingers because a plate and fork wasn't given to us
So as you can see, I am still very upset with some of the performances of the Four Points staff.I do want to commend the serving staff – they were wonderful, and I am so thankful that at least that part of the wedding night I didn’t have to worry about. They were all very attentive and professional.
February 17, 2012
Rated 5 out of 5 by charreneemt Beautiful Hotel
Loved my room. Was upgraded to a deluxe king. Beautiful room, it was huge with a sofa bed and large desk area. Only negative is when I was checking in there were three people ahead of me at 10:30 at night and there was one girl working. There was a guy standing there at a computer but he refused to help anyone just made us all wait in the line for the girl. Thought that was really lazy and unprofessional.
July 16, 2013
Rated 5 out of 5 by Spark Clean, fresh and friendly
We travel and stay regularly in Calgary. There are lots of nice hotels, but all the really nice ones are expensive, or they have a negative aspect that takes away from the experience. The Four Points by Sheraton Calgary Airport is all stellar!
Staff are pleasant and polite, the whole place is clean and fresh, and the parking and attached restaurant top off everything nice about this hotel
June 2, 2013
Rated 1 out of 5 by J11xx Unacceptable
I came to Calgary for a course. Unfortunately, the room was located next to a party group who didn't finish their evening until after 2:30 am each night. We made the bed so that we could study in the am, but when we came back, housekeeping had not really cleaned the room - the bed was as we had left it, and the toiletries had been removed and not replaced. We went down to breakfast on Friday and the buffet was clearly "leftover". The waitstaff were having their morning coffee/breakfast and watched as we poked through what was left, looking for something not overcooked and dried out. The eggs Benedict were inedible, the eggs like golf balls on a piece of shoe leather. At the end of our stay we had to check out before the end of our course. Management offered to put our belongings in storage. When we retreived our belongings, one item was missed and we had to turn around on our way back to Edmonton to collect it.
November 20, 2012
Rated 5 out of 5 by sterlingzinc 4 Points Calgary Airport
Maybe someday when they figure out the airport construction this will be an airport hotel again. As it is, it is almost the same distance from the Airport as going downtown.
As such the rates should be competitive with downtown, otherwise that is where I will go next time.
Also didn't feel that $10 for parking that far out of the city and that far away from the airport was reasonable or justified based on the rate I was paying already.
Other than that, the hotel was exactly as I expected it, the room was a sufficient size, and it was right up to 4 points standards - no surprises - which is what I like. I know that if I book a certain level with SPG anywhere in the world, that is exactly what I am going to get when I open the door. Certain times in life you don't mind taking some risk with accommodations, when I don't want to, I know I can count on SPG brands to be exactly what I expect - anywhere in the world. Thank you for that.
November 23, 2013
Rated 4 out of 5 by LD14 Excellent location
This is a very good location near the airport and good access to ring roads around Calgary. I would definetly stay here again.
September 18, 2014
Rated 5 out of 5 by Cheapspeed Beautiful Family Suite
I've stayed at this hotel numerous times and this is the first time I'm upgraded to the family suite, which is very spacious. This is still a relatively new hotel and the amenities are in great condition. The only downside is I only stayed a night and did not get to enjoy the jetted tub. I hope I get to stay in an upgraded suite soon.
May 15, 2013
Rated 5 out of 5 by Byron55 Great hotel however . . .
I have stayed here a number of times because of location and I like the hotel. The only problem I have is that the Juice vending machines located on the floors have been non functional since February. If you want something you have to go all the way down to the check-in desk.
May 23, 2012
Rated 4 out of 5 by lm2012 Nice suite
I upgraded my reservation to a suite -- and it was very nice. Unfortunately, there was no TV reception - and no one seemed to care. I don't know if this is because it happens often - or the staff didn't think it was a big deal.
September 23, 2013
Rated 5 out of 5 by Piehl Can't Beat This Hotel
The staff was fantastic!!! No matter who we had to deal with, it was pleasant and satisfactory. The room was spacious and for four adults.
August 9, 2013
Rated 3 out of 5 by Voyageuse Nice large rooms but average food
Nice rooms, great beds. Food was average at best...A little far from the airport so plan accordingly.
November 19, 2011
Rated 5 out of 5 by TwistedBilly My expectations are high at a Sheraton 4 Points, and they were met
Excellent staff. I travel a lot, and the staff here were just "better" than all the other places.
April 11, 2013
Rated 5 out of 5 by OL2013 Great Comfort and Very Clean
Friendly staff and very accommodating.
May 20, 2013
Rated 3 out of 5 by YQRPlat Still finding its way
The facilities are very new, the location is solid...and the service is still not where I expect from SPG.
In general, the hard product at the the hotel is solid. The fitness center is good, the beds and pillows are good, etc.
The room I received was nicely furnished but with very poor lighting overall (605). I found it very difficult to get good light for working, even with every light in the room turned on.
After a poor experience last year with the Platinum breakfast amenity, I tried again this week and was again disappointed. No choices, stale offerings, cold toast, and indifferent service.
I hope the hotel gets better with time.
January 12, 2013
Rated 5 out of 5 by Agritravler Four Points Calgary - above and beyond
The Four Points in Calgary is located near shopping, restaurants and the airport and is a wonderful hotel. We were fortunate enough to have an upgrade but even the regular rooms we saw on passing were clean, well appointed and roomy - which when traveling is great so you can spread out your stuff to unpack from a flight or repack for flights yet to come. Ric's Restaurant is high quality with a great selection of local brews and the atmosphere is great. Facilities are up to Four Points standards and better than most. We thoroughly enjoyed our stay and the staff were a great help when we needed help. Highly recommend this hotel.
March 31, 2014
Rated 3 out of 5 by avflyer A few little things here and there...and I would go back
The staff here is excellent! We had a bit of a mechanical problem in the room and when the maintenance man saw me the next day, he inquired as to the condition of the repair. Not so much in the restaurant. They have an extremely over priced breakfast buffet, and not once was I asked if I would like more coffee or juice. Getting the check was like pulling teeth and the food was meh. The upgrade was very nice for a FP, but the blank walls made the room feel cheap. Nice big bathroom in my room, I cannot speak for the standard rooms. The lobby seemed a bit..cluttered. They were trying to adhere to the FP standards, but the feel was just not right. Even though a bit more $$, I believe that there are better Starwood offerings in the neighborhood for now.
January 21, 2012
Rated 4 out of 5 by SBC1 Will return
Great stay. Loved the room. Great bed, lots of space, separate bathroom with great towels.
December 10, 2014
Rated 5 out of 5 by Yker Great hotel
Comfortable, and offered free underground parking at the time. Fitness centre is basic, but features new treadmills. There is a pool, sauna and steam room. Ric's on site restaurant was tasty, but it looks like it can't decide if it's fine dining or a sports bar. Hotel was close to Sunridge Mall and a theatre. 24-hour McDonald's next door.
November 25, 2014
Rated 1 out of 5 by jwjw Room temperature: 11 degrees
Was a brand new hotel when I stayed.
I stayed there on what would've been the first freezing (0C / 32 F) night of the year in Calgary. I could feel outside air around a poorly sealed window unit. Clearly I was the first guest to experience this problem.
Temperature in my room dropped steadily overnight. I called front desk several times.
Hotel wasn't able to send in more hot air. Hotel had no portable heaters, nor could they seal the window. Nothing.
My room was 11 degrees Celsius when I checked out. Rest of the hotel seemed fine.
I complained firmly but politely on checkout, as you'd expect. Front desk offered me a free cup of coffee for my trouble. Hey, thanks.
Worst SPG experience I've had.
September 10, 2012
Rated 2 out of 5 by Mavericks Not a good start
I was checked into a dirty room... Unfortunately the previous guest was especially untidy and I happened to be the recipient of an oversite. I was changed over to the room across from the dirty room and I would describe the overall cleanliness as sub-par. Their was dried urine on the toilet seat, the floor needed vacuuming and their was hair on the white countertop. The front desk attendant was pleasent enough however I did ask the housekeeper to notify the manager of my experience but their was no follow up. Further to that the housekeeping on the dirty room I was then across from commenced at 10:30pm, the vacuuming was done with the door open. I found this impeded the comfort of my evening greatly.
July 17, 2013
Rated 4 out of 5 by Leth3travellers Lovely hotel, but parking's a little messy
We had a lovely stay. The room was clean and quiet. With an onsite restaurant there is little incentive for the hotel to offer complimentary breakfast. We noted the absence, as we usually find that feature in comparably priced and rated competitors. Perhaps a coupon for complimentary breakfast at the onsite restaurant could be a marketing option.
Free parking was nice, but knowing you could find a space was dicey. We had to park in a snow covered field adjacent to the property, and had to drive over a curb to reach it, while large crew trucks (I know they pay for their rooms too) took up two spaces each in the hotel parking lot. It never got to the point of being frustrating, but did make me raise an eyebrow.
March 5, 2014
Rated 1 out of 5 by Negotiator Can't Lock Washroom Door
The washroom door on room 615 can't be locked. It was reported to front desk the day of our checked-in, was told it'll be fixed by the maintenance. Check-out day arrived but no shadow of maintenance guy showed up.
Using the washroom wasn't comfortable for all of us during our stay knowing the door can't be locked. To alleviate our situation most of us had to head down the lobby to use the washroom. This was the case during our entire stay. Too bad our request landed on deaf ears. Wonder why this treatment has to be afforded to a SPG Gold member.
May 13, 2013
Rated 4 out of 5 by GlizMason A superb staff
The entire staff at the Four Points Sheraton in Calgary was friendly, professional, and wonderfully helpful. My only nitpicks about my stay is primarily focused on the breakfast buffet. On my first morning there I partook in the buffet at 9:45am, which meant the buffet had been open for about three hours and it looked it. Diced fruit and fruit juice had spilled off of the cutting board (odd presentation) and the plates for the service ware (tongs and large spoons) were absolutely covered in bits of food from repeated use that morning. This was surprising to me because I’ve stayed in many hotels, even low budget hotels, and the staff in those locations were always switching out plates and service ware to maintain cleanliness.
December 13, 2013
Rated 4 out of 5 by DB1214 Construction
The hotel is very nice, but the construction being performed at the front of the building was very difficult to manage in terms of parking. When asked to the front desk if they are opening their garage due to the construction and lack of parking, they responded with a $5 a day fee. I understand that they are improving the area in front of the hotel, but I thought they would provide ample parking to those staying within the hotel.
October 27, 2014