Rated 4 out of 5 by GlizMason A superb staff
The entire staff at the Four Points Sheraton in Calgary was friendly, professional, and wonderfully helpful. My only nitpicks about my stay is primarily focused on the breakfast buffet. On my first morning there I partook in the buffet at 9:45am, which meant the buffet had been open for about three hours and it looked it. Diced fruit and fruit juice had spilled off of the cutting board (odd presentation) and the plates for the service ware (tongs and large spoons) were absolutely covered in bits of food from repeated use that morning. This was surprising to me because I’ve stayed in many hotels, even low budget hotels, and the staff in those locations were always switching out plates and service ware to maintain cleanliness.
December 13, 2013
Rated 5 out of 5 by Linda206 Impressed
I arrived in Calgary for a medical emergency for my father. The staff were so accommodating to me and tried to get me the best rate during my five day stay. When I needed the stay extended and they were full the staff placed me on a wait list and got me an extension. This relieved so much stress for me.
December 12, 2013
Rated 3 out of 5 by row333 feedback
Hotel wasn't able to provide me an invoice because I booked online. Said it would be emailed, but it didn't come.
December 9, 2013
Rated 5 out of 5 by ToddStella Great place, great service
We stayed 1 night and found the hotel staff were very pleasant and responsive to our needs. Loved the decor in the room, especially the bathroom! I'd love it at home. We had dinner at Ric's Grill and the service there was great too. Good value and the location is convenient to shopping and other restaurants.
December 2, 2013
Rated 5 out of 5 by sterlingzinc 4 Points Calgary Airport
Maybe someday when they figure out the airport construction this will be an airport hotel again. As it is, it is almost the same distance from the Airport as going downtown.
As such the rates should be competitive with downtown, otherwise that is where I will go next time.
Also didn't feel that $10 for parking that far out of the city and that far away from the airport was reasonable or justified based on the rate I was paying already.
Other than that, the hotel was exactly as I expected it, the room was a sufficient size, and it was right up to 4 points standards - no surprises - which is what I like. I know that if I book a certain level with SPG anywhere in the world, that is exactly what I am going to get when I open the door. Certain times in life you don't mind taking some risk with accommodations, when I don't want to, I know I can count on SPG brands to be exactly what I expect - anywhere in the world. Thank you for that.
November 23, 2013
Rated 4 out of 5 by Scotty57 Excellent stay
Facility and food made an excellent stay
November 23, 2013
Rated 3 out of 5 by shearmp loud and cold
Room 700 was freezing when we arrived, A/C/Heating unit was not simple to us and even on max heat couldn't get temperature past 17 degrees celcius plus the heater was extremely loud.
Won't go back!
November 21, 2011
Rated 3 out of 5 by Jimmy Meets the expectation
Booked the parking package. Received an upgrade to a large suite, which was wonderful!
Room though is fairly cold in early March-April weather in Calgary. The themostats seemed not working.
I took the shuttle from hotel to airport, no issue there. The shuttle was well equipped and the driver was super courteous.
One thing I do need to point out though:
Upon return from my trip, I called hotel for a hotel shuttle pick up, and I had to talk to more than two staff to make them understand that I have my car parked in their hotel, need a pick up shuttle, without being a currently registered guest with them for that night, since I was on a parking package. That call took about 10 minutes with me being in a noisy airport near mid-night, so it was not pleasant.
In addition, after I finally got into the shuttle, I had to wait with the shuttle for about 15 minutes
since they are waiting for a flight crew from US Airway coming in from US that night, so by that time, we were looking at more than 30 minutes at airport before the shuttle moved enroute to the hotel lot.
So it is a bit mixred stay.
May 1, 2012