Rated 5 out of 5 by gal186 An excellent hotel for business travel.
Well managed, well maintained, exceptional hotel for business travel.
January 27, 2014
Rated 5 out of 5 by Shanks14 Excellent Stay.
Room was big and very clean.
Staff was extremely accommodating and eager to help.
Food at the restaurant was excellent as well.
Have already booked repeat stay with colleagues.
January 20, 2014
Rated 2 out of 5 by Mavericks Not a good start
I was checked into a dirty room... Unfortunately the previous guest was especially untidy and I happened to be the recipient of an oversite. I was changed over to the room across from the dirty room and I would describe the overall cleanliness as sub-par. Their was dried urine on the toilet seat, the floor needed vacuuming and their was hair on the white countertop. The front desk attendant was pleasent enough however I did ask the housekeeper to notify the manager of my experience but their was no follow up. Further to that the housekeeping on the dirty room I was then across from commenced at 10:30pm, the vacuuming was done with the door open. I found this impeded the comfort of my evening greatly.
July 17, 2013
Rated 1 out of 5 by jwjw Room temperature: 11 degrees
Was a brand new hotel when I stayed.
I stayed there on what would've been the first freezing (0C / 32 F) night of the year in Calgary. I could feel outside air around a poorly sealed window unit. Clearly I was the first guest to experience this problem.
Temperature in my room dropped steadily overnight. I called front desk several times.
Hotel wasn't able to send in more hot air. Hotel had no portable heaters, nor could they seal the window. Nothing.
My room was 11 degrees Celsius when I checked out. Rest of the hotel seemed fine.
I complained firmly but politely on checkout, as you'd expect. Front desk offered me a free cup of coffee for my trouble. Hey, thanks.
Worst SPG experience I've had.
September 10, 2012
Rated 5 out of 5 by YXUTraveller Always a good stay
Close the airport with a reasonably good restaurant on site, this is a newer hotel so the amenities are in great shape and the place is generally very clean and fresh.
The staff is all very friendly and I've never had a bad stay.
January 16, 2014
Rated 1 out of 5 by Negotiator Can't Lock Washroom Door
The washroom door on room 615 can't be locked. It was reported to front desk the day of our checked-in, was told it'll be fixed by the maintenance. Check-out day arrived but no shadow of maintenance guy showed up.
Using the washroom wasn't comfortable for all of us during our stay knowing the door can't be locked. To alleviate our situation most of us had to head down the lobby to use the washroom. This was the case during our entire stay. Too bad our request landed on deaf ears. Wonder why this treatment has to be afforded to a SPG Gold member.
May 13, 2013
Rated 4 out of 5 by Smerchie Weekend Stay
We arrived May 10th, 2013 and stayed for 2 nights for a family wedding in Calgary. We arrived earlier than the posted check in time but we were checked in and into our room without a hitch. Very nice room and view and was happy to see the mountains in the distance. Only thing that we noticed is our room wasn't vacuumed thoroughly by the cleaning staff as there were sunflower seed shells on the floor by the bed and they didn't pick up next day either. But that didn't hinder our stay we were very comfortable and we'll stay here again.
May 15, 2013
Rated 3 out of 5 by kirbowla Service with a grudge!
The most unfortunate aspect of this hotel is the restaurant - Ric's Grill. I eat at a lot of restaurants a lot of the time week after week on business and this one rates as having the poorest service I routinely experience. The staff are young and fantastically indifferent to providing good customer service. I have had food sent back because it was poor or poorly cooked. I have had to wait 30 mins for oatmeal when the restaurant is half full. This restaurant is simply the worst and it is a black eye on the Starwood Brand.
May 31, 2012
Rated 5 out of 5 by LoJoON Great value and a great night's sleep.
When you are away from home on a business trip - sleeping well is a rarity, and this hotel does everything it can to help make that happen. The mattress is very comfortable. The beds have soft cotton sheets and multiple pillows in different sizes and firmness. Duvet cover is washable, so fresh for every stay. The rooms are quiet and the black out curtains effective. Water bottles in the room for hydration, and apples, coffee and tea available for guests in the lobby.
Staff at the front desk are attentive and polite. The food in their restaurant is excellent, tasty and fresh. No need to go out of the hotel for a drink or meal. Shuttle to and from airport is economical.
No hesitation in recommending this hotel for business or pleasure stays.
Great value for your money and a great night's sleep.
October 11, 2013
Rated 4 out of 5 by Cheapspeed A very nice and comfortable Four Points
I have stayed here on numerous occasions this past year for work. Room is clean and comfortable and stays have more than met my expectations. I used to receive a welcome trail mix snacks as recognition for my Platinum status. This was missing this last stay. I heard the suite is very nice, although I've not been upgraded in my several stays. Fitness room has the basic equipment, not big nor fantastic, but serve my purpose to unwind after a day at the client's. Ric's Grill downstairs is ok, but very convenient.
December 10, 2012
Rated 2 out of 5 by eri14 Just OK
Overall, I thought the hotel was OK, but wouldn't stay at it again if I had the choice - I would opt to stay at the other starwood hotels first. I've stayed at a number of other Four Points hotels and liked this one the least out of them all. I found the hotel staff to be unwelcoming all throughout the visit, my room smelled very strongly of pine-like cleaner that was nauseating and I found the restaurant prices to be quite high! Sadly, it wasn't an overly comfortable visit in any way.
September 29, 2013
Rated 5 out of 5 by Linda206 Impressed
I arrived in Calgary for a medical emergency for my father. The staff were so accommodating to me and tried to get me the best rate during my five day stay. When I needed the stay extended and they were full the staff placed me on a wait list and got me an extension. This relieved so much stress for me.
December 12, 2013
Rated 5 out of 5 by ToddStella Great place, great service
We stayed 1 night and found the hotel staff were very pleasant and responsive to our needs. Loved the decor in the room, especially the bathroom! I'd love it at home. We had dinner at Ric's Grill and the service there was great too. Good value and the location is convenient to shopping and other restaurants.
December 2, 2013
Rated 3 out of 5 by row333 feedback
Hotel wasn't able to provide me an invoice because I booked online. Said it would be emailed, but it didn't come.
December 9, 2013
Rated 4 out of 5 by Staceym Some Opportunities
although i like this hotel as it is well laid out and works for business travel, i had some issues. The bathroom countertop was not scrubbed - you could see the circles from bottles on it from an angle - there were hairs in the bathtub. also i could not figure out that there was an inside blind to make the room dark and had the bright parking lot lights in my room all night. this should be explained or put down as part of a turn down service.
February 14, 2013
Rated 4 out of 5 by RDJ1 Housekeeping
Generally, I was ok with your hotel however, of the 3 times I've stayed at your hotel, the sink in the bathroom did not drain properly for the last 2 visits. After brushing my teeth, I was forced to look into a pool of discusting water in the sink because it would not drain as I would have expected a well maintained bathroom sink would drain. Clearly this is not part of your regular maintance checks by your housekeeping staff.
August 28, 2013
Rated 4 out of 5 by Nob1234 Poor start
Your staff was unable to find my reservation despite me giving the print out of the online reservation at the desk. I had called earlier for early check in but they did not see it. I had reserved a non-smoking room, it was printed on the reservation yet your staff member asked about it. In general the stay was good, but the poor service at the begining was not expexpected and gave a bad start.
Looking forward to your improvements.
July 8, 2013
Rated 2 out of 5 by scorpio restaurant
hair found on dinner plate. Requested new meal. Server returned after removing plate and stated item was not hair but a piece of a bamboo skewer which was being used in a vegetable prep area near the prep of my meal. Situation not handled well.
breakfast buffet. No plates or bowels available for use. Had to ask server for plate which took too long to obtain. No service during meal. Had to ask for coffee refill and bill. Poor service
March 8, 2013
Rated 4 out of 5 by Disappointed2012June Calgary Airport
Four Points Sheraton by the Calgary Airport is a very nice hotel. It is quite a ways from the airiport, a 30 dollar cab ride but there is a shuttle. The shuttle only leaves every hour though and was not convenient for me.
It is a very pleasant hotel and the rooms were very nice.
I was upgraded to an executive suite, it was a great room. I was only there for a short time and would have loved some extra time to enjoy the room.
January 9, 2013
Rated 4 out of 5 by Sayehkid Breakfast Sub standard. Dinner meals too seat
1st morning I had ordered the Canadian Breakfast and the potatoes were a little burnt oil possibly dirty oil. I chose the Breakfast Buffet 2nd morning however when I checked there was two pancakes a small amount of scrambled eggs and overall was unattractive so I decided to go with the menu. I ordered the Canadian breakfast again and the toast was burnt so I just made my own toast from the buffet. I also suggest two slices of toast with breakfast. The breakfast I had was only served with one slice of toast which is not enough for easy over and some with jam.
First night I had Jambalaya which was good however a little sweet. The second night I had the Chicken Curry and it was far too sweet.
I have had both dishes often before and they should not be overly sweet however more savory and tastes of spice.
The menu was diverse and had good variety. I will try others next time and hopefully not as sweet.
September 28, 2013
Rated 5 out of 5 by Byron55 Weekend Trip
As part of a weekend trip to the mountains we chose to stay here because of it's ease of access and excellent accomodataion. We have stayed her a number of times over the past few years since it has opened and it is now the first hotel I look for when I book in Calgary. As an SPG Gold member my room was upgraded from my original choice. Thank you 4 Points Sheraton Calgary!!
October 7, 2013
Rated 4 out of 5 by Parveez Excellent and outstanding
This hotel is close to the Calgary airport and complementary shuttle is available to and from the airport. To me the presence of a grocery shop, walking distance from the hotel, with Mediterranean and Middle East food is a bonus for exotic food lovers like me. Hotel also provide free morning tea/coffee at the lobby which is very convenience for those in hurry.
September 21, 2013
Rated 2 out of 5 by LLake Poor Customer Service
We got charged the wrong rate for our second night during our stay. When I brought it to the hotels attention they didn't believe me till I pulled up my email stating my rates to be charged then told me I could leave n they would sort it out. I did not trust that n then it took awhile to sort it out n in the end I believe we were still charged wrong .
Additionally our room had a broken bed.
January 20, 2013
Rated 3 out of 5 by Sam24 Needs a little improvement
I got to my room and i changed to be relaxed and then i was going to order something to eat from the restaurant, the phone in my room wasnt working so i had to walk down stairs and put a complaint regarding that portion and i had to get my own food,
Previous stay from this one i was having issue with the swiping cards and it wouldnt let me enter my room.
not a very happy customer
December 10, 2012
Rated 4 out of 5 by Pequito Very Noisy
This hotel is very noisy. Every time the people above us walked across the floor we could hear them. We had just flown in from Europe and were trying to get some sleep, when the people across the hall from us started to argue. They were in their room with the door closed and it
sounded like they were in the hallway right outside of our door. Hotel needs some good insulation.
July 15, 2013
Rated 4 out of 5 by ChiTown83 Higher quality than typical airport hotel - great bed but needs cleaning attention
Friendly staff. Convenient to airport - but further away than expected - perhaps due to construction around the airport roads. Room was very comfortable and bed was far superior to other airports hotels. Only issue was hair on the walls of the shower stall. Cleaning staff needs to pay a bit more attention. Also, staff failed to notify me of the $5 fee to take the shuttle.
June 4, 2013
Rated 1 out of 5 by J11xx Unacceptable
I came to Calgary for a course. Unfortunately, the room was located next to a party group who didn't finish their evening until after 2:30 am each night. We made the bed so that we could study in the am, but when we came back, housekeeping had not really cleaned the room - the bed was as we had left it, and the toiletries had been removed and not replaced. We went down to breakfast on Friday and the buffet was clearly "leftover". The waitstaff were having their morning coffee/breakfast and watched as we poked through what was left, looking for something not overcooked and dried out. The eggs Benedict were inedible, the eggs like golf balls on a piece of shoe leather. At the end of our stay we had to check out before the end of our course. Management offered to put our belongings in storage. When we retreived our belongings, one item was missed and we had to turn around on our way back to Edmonton to collect it.
November 20, 2012
Rated 2 out of 5 by nothappy0 This Hotel needs upkeep !
Does not meet the SPG standard, towel rack falling off, hot water tank took long time to heat up, bar fridge made noise all night long, we returned to the hotel at 1 o clock in the morning and had a flight at 6 am no parking and the hotel staff did not offer any suggestions where to park ended up walking a block after parking in a back alley
September 3, 2013
Rated 4 out of 5 by Scotty57 Excellent stay
Facility and food made an excellent stay
November 23, 2013
Rated 1 out of 5 by KG77 Very unpleased with the reservation process
We booked a room for myself and 2 of our associates from the US and Canada. The booking were all messed up and my credit card was charged for 2 nights instead of one night. Also my associates rooms were billed to my credit card which should have been charged to them.
Just so much confusion and headache over this.
Should not be so hard to book rooms.
August 8, 2013