Rated 4 out of 5 by mrsghtc Lack of Starwood recognition by staff
Recent stay at Four Points Sheraton by the Calgary airport. Overall the stay was fine but was a bit turned off by the lack of acknowledgement of my Starwood membership status (Gold) and there was no mention/offer of a welcome reward. Even after I asked if they had my Starwood number on file (they said yes and said I was shown as a gold member) they still did not say anything. I asked if they offer a welcome gift to Starwood gold members. The girl said yes and then still nothing after. So I had to come out and ask do I get one? to which she replied yes. Then nothing. I asked what were the choices before we finally got there. Eventually, I did get the welcome gift but it seemed like she didn't want to give it or something. So you Starwood gold/platinum members out there - make sure you speak up.
June 21, 2014
Rated 4 out of 5 by Peppercone14 This hotel has a great swimming pool and whirl pool
I really enjoyed the swimming pool and whirlpool. They even had a steam room , sauna and lounge chairs.
July 2, 2014
Rated 4 out of 5 by Rose67 Clean & Comfortable
I stay at this hotel for work frequently, it's always clean & comfortable.
July 2, 2014
Rated 5 out of 5 by charreneemt Beautiful Hotel
Loved my room. Was upgraded to a deluxe king. Beautiful room, it was huge with a sofa bed and large desk area. Only negative is when I was checking in there were three people ahead of me at 10:30 at night and there was one girl working. There was a guy standing there at a computer but he refused to help anyone just made us all wait in the line for the girl. Thought that was really lazy and unprofessional.
July 16, 2013
Rated 5 out of 5 by vangogh Nice Hotel, Recognizes Starwood elite members
I stayed at this hotel for 2 nights on points with my family in November 2013. As a SPG Gold member, I asked if there were any upgrades upon checking in. The person at the front desk happily upgraded us to a 1 bedroom suite on one of the higher floors. Furthermore, he was very attentive and pointed us in the direction of the free coffee to help warm us up. The suite was very large, comfortable, and clean. I found this hotel to be excellent in all areas and the staff very friendly. If you arrive during a snow storm like we did, I would highly recommend the heated underground parking. It costs a bit extra but it keeps your car ice free. Also, the hotel is conveniently located near several restaurants and is about 2 minutes from the highway to downtown Calgary (about 20 minutes away). It's one of the best Four Points/Sheratons I've stayed at!
June 21, 2014
Rated 5 out of 5 by Spark Clean, fresh and friendly
We travel and stay regularly in Calgary. There are lots of nice hotels, but all the really nice ones are expensive, or they have a negative aspect that takes away from the experience. The Four Points by Sheraton Calgary Airport is all stellar!
Staff are pleasant and polite, the whole place is clean and fresh, and the parking and attached restaurant top off everything nice about this hotel
June 2, 2013
Rated 1 out of 5 by J11xx Unacceptable
I came to Calgary for a course. Unfortunately, the room was located next to a party group who didn't finish their evening until after 2:30 am each night. We made the bed so that we could study in the am, but when we came back, housekeeping had not really cleaned the room - the bed was as we had left it, and the toiletries had been removed and not replaced. We went down to breakfast on Friday and the buffet was clearly "leftover". The waitstaff were having their morning coffee/breakfast and watched as we poked through what was left, looking for something not overcooked and dried out. The eggs Benedict were inedible, the eggs like golf balls on a piece of shoe leather. At the end of our stay we had to check out before the end of our course. Management offered to put our belongings in storage. When we retreived our belongings, one item was missed and we had to turn around on our way back to Edmonton to collect it.
November 20, 2012
Rated 5 out of 5 by sterlingzinc 4 Points Calgary Airport
Maybe someday when they figure out the airport construction this will be an airport hotel again. As it is, it is almost the same distance from the Airport as going downtown.
As such the rates should be competitive with downtown, otherwise that is where I will go next time.
Also didn't feel that $10 for parking that far out of the city and that far away from the airport was reasonable or justified based on the rate I was paying already.
Other than that, the hotel was exactly as I expected it, the room was a sufficient size, and it was right up to 4 points standards - no surprises - which is what I like. I know that if I book a certain level with SPG anywhere in the world, that is exactly what I am going to get when I open the door. Certain times in life you don't mind taking some risk with accommodations, when I don't want to, I know I can count on SPG brands to be exactly what I expect - anywhere in the world. Thank you for that.
November 23, 2013
Rated 5 out of 5 by Cheapspeed Beautiful Family Suite
I've stayed at this hotel numerous times and this is the first time I'm upgraded to the family suite, which is very spacious. This is still a relatively new hotel and the amenities are in great condition. The only downside is I only stayed a night and did not get to enjoy the jetted tub. I hope I get to stay in an upgraded suite soon.
May 15, 2013
Rated 4 out of 5 by msjoy Great Hotel Staff
My stay was short and I came in very tired, for my stay at the hotel. The staff was very quick at check in and helpful. When I got to the room it was clean, smelled fresh and the linens are top notch. The food was good and they even accommodated my special food requests without any problem. Overall excellent staff and hotel.
June 23, 2014
Rated 5 out of 5 by Byron55 Great hotel however . . .
I have stayed here a number of times because of location and I like the hotel. The only problem I have is that the Juice vending machines located on the floors have been non functional since February. If you want something you have to go all the way down to the check-in desk.
May 23, 2012
Rated 4 out of 5 by lm2012 Nice suite
I upgraded my reservation to a suite -- and it was very nice. Unfortunately, there was no TV reception - and no one seemed to care. I don't know if this is because it happens often - or the staff didn't think it was a big deal.
September 23, 2013
Rated 5 out of 5 by Romira22 Awesome Hotel
Wonderful hotel close to the airport. Shuttle bus service. Pool, gym and restaurant facilities, and clean spacious rooms.
June 25, 2014
Rated 4 out of 5 by Guest2030 Great stay
We were at the hotel to attend a friends wedding. The reception room on the 7th floor was unbearably hot and the air conditioning available was not adequate to cool things off.
We found the drink prices in Ric's a bit on the high end.
June 23, 2014
Rated 5 out of 5 by Piehl Can't Beat This Hotel
The staff was fantastic!!! No matter who we had to deal with, it was pleasant and satisfactory. The room was spacious and for four adults.
August 9, 2013
Rated 5 out of 5 by Wowe This hotel has great service
The service by the front desk staff is great, they are friendly, smiley, helpful and eager to help. The hotel is in a great location, good access to shopping, airport and restaurants.
June 23, 2014
Rated 3 out of 5 by Voyageuse Nice large rooms but average food
Nice rooms, great beds. Food was average at best...A little far from the airport so plan accordingly.
November 19, 2011
Rated 3 out of 5 by SLL999 Convenient
The hotel has a convenient location and the restaurant is great.
June 24, 2014
Rated 5 out of 5 by TwistedBilly My expectations are high at a Sheraton 4 Points, and they were met
Excellent staff. I travel a lot, and the staff here were just "better" than all the other places.
April 11, 2013
Rated 5 out of 5 by Andy99 Excellent friendy staff; comfortable rooms
This hotel is a great place to stay for business trips; staff is very friendly; rooms are clean and comfortable; beds are very comfortable. I recommend this hotel to others for business and vacation trips.
June 22, 2014
Rated 5 out of 5 by Agritravler Four Points Calgary - above and beyond
The Four Points in Calgary is located near shopping, restaurants and the airport and is a wonderful hotel. We were fortunate enough to have an upgrade but even the regular rooms we saw on passing were clean, well appointed and roomy - which when traveling is great so you can spread out your stuff to unpack from a flight or repack for flights yet to come. Ric's Restaurant is high quality with a great selection of local brews and the atmosphere is great. Facilities are up to Four Points standards and better than most. We thoroughly enjoyed our stay and the staff were a great help when we needed help. Highly recommend this hotel.
March 31, 2014
Rated 5 out of 5 by OL2013 Great Comfort and Very Clean
Friendly staff and very accommodating.
May 20, 2013
Rated 3 out of 5 by YQRPlat Still finding its way
The facilities are very new, the location is solid...and the service is still not where I expect from SPG.
In general, the hard product at the the hotel is solid. The fitness center is good, the beds and pillows are good, etc.
The room I received was nicely furnished but with very poor lighting overall (605). I found it very difficult to get good light for working, even with every light in the room turned on.
After a poor experience last year with the Platinum breakfast amenity, I tried again this week and was again disappointed. No choices, stale offerings, cold toast, and indifferent service.
I hope the hotel gets better with time.
January 12, 2013
Rated 5 out of 5 by robpw Ditch Ric's Grill
do it now. I'm a journeyman food and beverage person, and I have also previously worked for a Starwood franchise hotel. In theory, the menu at Ric's Grill looks very appetizing. However, I find that the recipes and execution of dishes to be nothing better than what I could make at home, in many cases worse. Not a big fan. The only positive experience I've had a Ric's would be the lunch buffet at the Sheraton Four Points in Nisku, AB. This is a great buffet, and I think overall it's better executed because it doesn't have to be tied down by the corporate recipe list. Service as Ric's is satisfactory, but not excellent. In all fairness, we are in a period of service industry labour shortage in Canada. However, the service level at Ric's is strikingly different to that of other chains who I know have stronger service training (IE, Moxie's, Earls, etc).
Ric's grill is a mediocre chain, not consistent with the Starwood brand.
June 11, 2014
Rated 3 out of 5 by avflyer A few little things here and there...and I would go back
The staff here is excellent! We had a bit of a mechanical problem in the room and when the maintenance man saw me the next day, he inquired as to the condition of the repair. Not so much in the restaurant. They have an extremely over priced breakfast buffet, and not once was I asked if I would like more coffee or juice. Getting the check was like pulling teeth and the food was meh. The upgrade was very nice for a FP, but the blank walls made the room feel cheap. Nice big bathroom in my room, I cannot speak for the standard rooms. The lobby seemed a bit..cluttered. They were trying to adhere to the FP standards, but the feel was just not right. Even though a bit more $$, I believe that there are better Starwood offerings in the neighborhood for now.
January 21, 2012
Rated 5 out of 5 by Andy999 Full featured hotel
This hotel is in a great location and has excellent facilities. Pool, Hot Tub, steam and a sauna.
June 14, 2014
Rated 5 out of 5 by Dhmsby Great Stay!
Great staff and accommodations. The rooms are spacious , comfortable and have added amenities such as a fridge and microwave. The restaurant wasn't open early enough for my flight so the fridge and microwave came in handy. Airport shuttle service was an added bonus.
June 4, 2014
Rated 3 out of 5 by TednTay Mixed review
If good sleep is the main priority then this is your hotel! Very quiet, comfortable beds, most spaces fairly clean. The down side is the blinds, areas of the desk and literature had what looked like pepsi/coke spilled on them. The hotel is showing its age and needs an update. The shelving around our tv was hanging sideways. Lots of plug-ins ut the only extra mirror was in the closet, which for three ladies getting ready for a concert was a challenge. The staff had difficulty understanding requests such as for extra bath towels and wash clothes (we received hand towels after clarifying 3 times). We specifically stayed here for a soup we had on a previous stay. They no longer had the soup but our waitress was less than interested in providing good service. The meal was still delicious but the speed of service and the quality of service was poor. Other than a mention of we have your SPG number on file, no other acknowledgement was made of being an SPG member.
May 27, 2014
Rated 5 out of 5 by Kathy151 Excellent Hotel
This hotel met and exceeded my expectations for an airport hotel. Rooms was excellent. We used the banquet rooms as well and banquet staff were very accommodating.
June 2, 2014
Rated 4 out of 5 by Leth3travellers Lovely hotel, but parking's a little messy
We had a lovely stay. The room was clean and quiet. With an onsite restaurant there is little incentive for the hotel to offer complimentary breakfast. We noted the absence, as we usually find that feature in comparably priced and rated competitors. Perhaps a coupon for complimentary breakfast at the onsite restaurant could be a marketing option.
Free parking was nice, but knowing you could find a space was dicey. We had to park in a snow covered field adjacent to the property, and had to drive over a curb to reach it, while large crew trucks (I know they pay for their rooms too) took up two spaces each in the hotel parking lot. It never got to the point of being frustrating, but did make me raise an eyebrow.
March 5, 2014