Rated 2 out of 5 by Mavericks Not a good start
I was checked into a dirty room... Unfortunately the previous guest was especially untidy and I happened to be the recipient of an oversite. I was changed over to the room across from the dirty room and I would describe the overall cleanliness as sub-par. Their was dried urine on the toilet seat, the floor needed vacuuming and their was hair on the white countertop. The front desk attendant was pleasent enough however I did ask the housekeeper to notify the manager of my experience but their was no follow up. Further to that the housekeeping on the dirty room I was then across from commenced at 10:30pm, the vacuuming was done with the door open. I found this impeded the comfort of my evening greatly.
July 17, 2013
Rated 1 out of 5 by jwjw Room temperature: 11 degrees
Was a brand new hotel when I stayed.
I stayed there on what would've been the first freezing (0C / 32 F) night of the year in Calgary. I could feel outside air around a poorly sealed window unit. Clearly I was the first guest to experience this problem.
Temperature in my room dropped steadily overnight. I called front desk several times.
Hotel wasn't able to send in more hot air. Hotel had no portable heaters, nor could they seal the window. Nothing.
My room was 11 degrees Celsius when I checked out. Rest of the hotel seemed fine.
I complained firmly but politely on checkout, as you'd expect. Front desk offered me a free cup of coffee for my trouble. Hey, thanks.
Worst SPG experience I've had.
September 10, 2012
Rated 1 out of 5 by Negotiator Can't Lock Washroom Door
The washroom door on room 615 can't be locked. It was reported to front desk the day of our checked-in, was told it'll be fixed by the maintenance. Check-out day arrived but no shadow of maintenance guy showed up.
Using the washroom wasn't comfortable for all of us during our stay knowing the door can't be locked. To alleviate our situation most of us had to head down the lobby to use the washroom. This was the case during our entire stay. Too bad our request landed on deaf ears. Wonder why this treatment has to be afforded to a SPG Gold member.
May 13, 2013
Rated 5 out of 5 by LoJoON Great value and a great night's sleep.
When you are away from home on a business trip - sleeping well is a rarity, and this hotel does everything it can to help make that happen. The mattress is very comfortable. The beds have soft cotton sheets and multiple pillows in different sizes and firmness. Duvet cover is washable, so fresh for every stay. The rooms are quiet and the black out curtains effective. Water bottles in the room for hydration, and apples, coffee and tea available for guests in the lobby.
Staff at the front desk are attentive and polite. The food in their restaurant is excellent, tasty and fresh. No need to go out of the hotel for a drink or meal. Shuttle to and from airport is economical.
No hesitation in recommending this hotel for business or pleasure stays.
Great value for your money and a great night's sleep.
October 11, 2013
Rated 4 out of 5 by Scotty57 Excellent stay
Facility and food made an excellent stay
November 23, 2013
Rated 2 out of 5 by eri14 Just OK
Overall, I thought the hotel was OK, but wouldn't stay at it again if I had the choice - I would opt to stay at the other starwood hotels first. I've stayed at a number of other Four Points hotels and liked this one the least out of them all. I found the hotel staff to be unwelcoming all throughout the visit, my room smelled very strongly of pine-like cleaner that was nauseating and I found the restaurant prices to be quite high! Sadly, it wasn't an overly comfortable visit in any way.
September 29, 2013
Rated 4 out of 5 by Smerchie Weekend Stay
We arrived May 10th, 2013 and stayed for 2 nights for a family wedding in Calgary. We arrived earlier than the posted check in time but we were checked in and into our room without a hitch. Very nice room and view and was happy to see the mountains in the distance. Only thing that we noticed is our room wasn't vacuumed thoroughly by the cleaning staff as there were sunflower seed shells on the floor by the bed and they didn't pick up next day either. But that didn't hinder our stay we were very comfortable and we'll stay here again.
May 15, 2013
Rated 3 out of 5 by kirbowla Service with a grudge!
The most unfortunate aspect of this hotel is the restaurant - Ric's Grill. I eat at a lot of restaurants a lot of the time week after week on business and this one rates as having the poorest service I routinely experience. The staff are young and fantastically indifferent to providing good customer service. I have had food sent back because it was poor or poorly cooked. I have had to wait 30 mins for oatmeal when the restaurant is half full. This restaurant is simply the worst and it is a black eye on the Starwood Brand.
May 31, 2012
Rated 4 out of 5 by Cheapspeed A very nice and comfortable Four Points
I have stayed here on numerous occasions this past year for work. Room is clean and comfortable and stays have more than met my expectations. I used to receive a welcome trail mix snacks as recognition for my Platinum status. This was missing this last stay. I heard the suite is very nice, although I've not been upgraded in my several stays. Fitness room has the basic equipment, not big nor fantastic, but serve my purpose to unwind after a day at the client's. Ric's Grill downstairs is ok, but very convenient.
December 10, 2012
Rated 5 out of 5 by bobbobjr Nice big clean rooms
Had a night out with my wife. The king bed room was large and very comfortable. The pool and hot tub were also clean and nice to use.
November 11, 2013
Rated 5 out of 5 by Byron55 Weekend Trip
As part of a weekend trip to the mountains we chose to stay here because of it's ease of access and excellent accomodataion. We have stayed her a number of times over the past few years since it has opened and it is now the first hotel I look for when I book in Calgary. As an SPG Gold member my room was upgraded from my original choice. Thank you 4 Points Sheraton Calgary!!
October 7, 2013
Rated 3 out of 5 by Jrod1 Great location
Love the location but bed was not as comfortable as the beds in Edmonton location. Not sure why
November 5, 2013
Rated 4 out of 5 by Sayehkid Breakfast Sub standard. Dinner meals too seat
1st morning I had ordered the Canadian Breakfast and the potatoes were a little burnt oil possibly dirty oil. I chose the Breakfast Buffet 2nd morning however when I checked there was two pancakes a small amount of scrambled eggs and overall was unattractive so I decided to go with the menu. I ordered the Canadian breakfast again and the toast was burnt so I just made my own toast from the buffet. I also suggest two slices of toast with breakfast. The breakfast I had was only served with one slice of toast which is not enough for easy over and some with jam.
First night I had Jambalaya which was good however a little sweet. The second night I had the Chicken Curry and it was far too sweet.
I have had both dishes often before and they should not be overly sweet however more savory and tastes of spice.
The menu was diverse and had good variety. I will try others next time and hopefully not as sweet.
September 28, 2013
Rated 4 out of 5 by Lass2corrupt Nice Clean Rooms
The room at this hotel was very clean and modern. I personally wish there had been a bath but the shower was nice and open.
November 1, 2013
Rated 5 out of 5 by papashopper An excellent place to stay in Calgary!
A fine facility. Quiet, comfortable, spacious.
For the weekend stay that sees you out shopping elsewhere but want to escape the city for a moment without leaving it , and all while maintaining luxury, this place is it!
October 25, 2013
Rated 4 out of 5 by RDJ1 Housekeeping
Generally, I was ok with your hotel however, of the 3 times I've stayed at your hotel, the sink in the bathroom did not drain properly for the last 2 visits. After brushing my teeth, I was forced to look into a pool of discusting water in the sink because it would not drain as I would have expected a well maintained bathroom sink would drain. Clearly this is not part of your regular maintance checks by your housekeeping staff.
August 28, 2013
Rated 4 out of 5 by sparker16 Nice hotel...struggling restaurant
My stay was comfortable as usual, I have stayed in many Four Points hotels in North America and the chain always has comfortable and clean rooms.
I was disappointed with the Ric's Restaurant in the Calgary hotel. I ordered food three separate times and was shocked at the poor quality. The first time I ordered Eggs Benedict from room service. They said it would take 15 minutes, but 45 minutes later they delivered my breakfast, but it was the wrong breakfast. I had to call down to alert them to the mistake and it took another 15 minutes to remake the dish. They did waive the charge for the dish, but i was still disappointed as the eggs were overcooked and there was 8 tiny pieces of hashbrowns on my plate.
I picked up my dinner from the bar the following night and ordered Fettuccine Alfredo. The price was $16, and did not even include a protein. They served me a small portion on pasta (which is one of the most inexpensive food products). The dish was very bland.
I reordered Eggs Benedict another morning, as it is my favorite. Once again, the eggs were overcooked and there was the smallest dollop of hollandaise.
Had I been dining in the restaurant, I could have asked for another dish, but when you order room service you wait for so long to get your food that customers are not as likely to complain. I am sure that is what they bank on...but maybe the service and food quality is similar if you are dining in the restaurant as well.
I would still stay in the hotel for a short stay, but would strongly look at others options for a longer stay (more than 4 days), so that I have access to a quality restaurant and room service option.
November 12, 2013
Rated 4 out of 5 by bimbo well done
No worry to have going to that hotel.
October 31, 2013
Rated 4 out of 5 by Parveez Excellent and outstanding
This hotel is close to the Calgary airport and complementary shuttle is available to and from the airport. To me the presence of a grocery shop, walking distance from the hotel, with Mediterranean and Middle East food is a bonus for exotic food lovers like me. Hotel also provide free morning tea/coffee at the lobby which is very convenience for those in hurry.
September 21, 2013
Rated 4 out of 5 by Nob1234 Poor start
Your staff was unable to find my reservation despite me giving the print out of the online reservation at the desk. I had called earlier for early check in but they did not see it. I had reserved a non-smoking room, it was printed on the reservation yet your staff member asked about it. In general the stay was good, but the poor service at the begining was not expexpected and gave a bad start.
Looking forward to your improvements.
July 8, 2013
Rated 4 out of 5 by Staceym Some Opportunities
although i like this hotel as it is well laid out and works for business travel, i had some issues. The bathroom countertop was not scrubbed - you could see the circles from bottles on it from an angle - there were hairs in the bathtub. also i could not figure out that there was an inside blind to make the room dark and had the bright parking lot lights in my room all night. this should be explained or put down as part of a turn down service.
February 14, 2013
Rated 4 out of 5 by PunctuatedEquilibrium Lights out in pool area
I like the hotel pool but often in the evening the lights don't go on, so you have to swim in the dark. Also the hot tub has been out of service for a while.
October 19, 2013
Rated 2 out of 5 by scorpio restaurant
hair found on dinner plate. Requested new meal. Server returned after removing plate and stated item was not hair but a piece of a bamboo skewer which was being used in a vegetable prep area near the prep of my meal. Situation not handled well.
breakfast buffet. No plates or bowels available for use. Had to ask server for plate which took too long to obtain. No service during meal. Had to ask for coffee refill and bill. Poor service
March 8, 2013
Rated 4 out of 5 by Disappointed2012June Calgary Airport
Four Points Sheraton by the Calgary Airport is a very nice hotel. It is quite a ways from the airiport, a 30 dollar cab ride but there is a shuttle. The shuttle only leaves every hour though and was not convenient for me.
It is a very pleasant hotel and the rooms were very nice.
I was upgraded to an executive suite, it was a great room. I was only there for a short time and would have loved some extra time to enjoy the room.
January 9, 2013
Rated 2 out of 5 by nothappy0 This Hotel needs upkeep !
Does not meet the SPG standard, towel rack falling off, hot water tank took long time to heat up, bar fridge made noise all night long, we returned to the hotel at 1 o clock in the morning and had a flight at 6 am no parking and the hotel staff did not offer any suggestions where to park ended up walking a block after parking in a back alley
September 3, 2013
Rated 4 out of 5 by Natz11 Good hotel
Nice hotel but hot tub was out of service and the steam room wasn't clean. Room was good.
October 15, 2013
Rated 4 out of 5 by Pequito Very Noisy
This hotel is very noisy. Every time the people above us walked across the floor we could hear them. We had just flown in from Europe and were trying to get some sleep, when the people across the hall from us started to argue. They were in their room with the door closed and it
sounded like they were in the hallway right outside of our door. Hotel needs some good insulation.
July 15, 2013
Rated 2 out of 5 by LLake Poor Customer Service
We got charged the wrong rate for our second night during our stay. When I brought it to the hotels attention they didn't believe me till I pulled up my email stating my rates to be charged then told me I could leave n they would sort it out. I did not trust that n then it took awhile to sort it out n in the end I believe we were still charged wrong .
Additionally our room had a broken bed.
January 20, 2013
Rated 1 out of 5 by KG77 Very unpleased with the reservation process
We booked a room for myself and 2 of our associates from the US and Canada. The booking were all messed up and my credit card was charged for 2 nights instead of one night. Also my associates rooms were billed to my credit card which should have been charged to them.
Just so much confusion and headache over this.
Should not be so hard to book rooms.
August 8, 2013
Rated 4 out of 5 by mortonam Great Hotel for Business
I like staying here great for when I am in town for work. Otherwise to pricey for my personal budget
October 9, 2013