Rated 5 out of 5 by ToddStella Great place, great service
We stayed 1 night and found the hotel staff were very pleasant and responsive to our needs. Loved the decor in the room, especially the bathroom! I'd love it at home. We had dinner at Ric's Grill and the service there was great too. Good value and the location is convenient to shopping and other restaurants.
December 2, 2013
Rated 5 out of 5 by sterlingzinc 4 Points Calgary Airport
Maybe someday when they figure out the airport construction this will be an airport hotel again. As it is, it is almost the same distance from the Airport as going downtown.
As such the rates should be competitive with downtown, otherwise that is where I will go next time.
Also didn't feel that $10 for parking that far out of the city and that far away from the airport was reasonable or justified based on the rate I was paying already.
Other than that, the hotel was exactly as I expected it, the room was a sufficient size, and it was right up to 4 points standards - no surprises - which is what I like. I know that if I book a certain level with SPG anywhere in the world, that is exactly what I am going to get when I open the door. Certain times in life you don't mind taking some risk with accommodations, when I don't want to, I know I can count on SPG brands to be exactly what I expect - anywhere in the world. Thank you for that.
November 23, 2013
Rated 4 out of 5 by Scotty57 Excellent stay
Facility and food made an excellent stay
November 23, 2013
Rated 3 out of 5 by shearmp loud and cold
Room 700 was freezing when we arrived, A/C/Heating unit was not simple to us and even on max heat couldn't get temperature past 17 degrees celcius plus the heater was extremely loud.
Won't go back!
November 21, 2011
Rated 3 out of 5 by Jimmy Meets the expectation
Booked the parking package. Received an upgrade to a large suite, which was wonderful!
Room though is fairly cold in early March-April weather in Calgary. The themostats seemed not working.
I took the shuttle from hotel to airport, no issue there. The shuttle was well equipped and the driver was super courteous.
One thing I do need to point out though:
Upon return from my trip, I called hotel for a hotel shuttle pick up, and I had to talk to more than two staff to make them understand that I have my car parked in their hotel, need a pick up shuttle, without being a currently registered guest with them for that night, since I was on a parking package. That call took about 10 minutes with me being in a noisy airport near mid-night, so it was not pleasant.
In addition, after I finally got into the shuttle, I had to wait with the shuttle for about 15 minutes
since they are waiting for a flight crew from US Airway coming in from US that night, so by that time, we were looking at more than 30 minutes at airport before the shuttle moved enroute to the hotel lot.
So it is a bit mixred stay.
May 1, 2012
Rated 1 out of 5 by Ricky88888 Worst Stay Ever - Gone downhill fast
Staff was rude and unprofessional. Had to return 3 times to say room key was not working (the room they assigned was "locked" by staff). No help whatsoever and was going to be sent a fourth time to a room I could not get into until I asked for another room.
Then on my last night there was a party going on at 3AM and the staff kicked a group of people out. In the morning, they said manager would contact us to give us a discount on the night and apologize for the incident. Still no word from anyone.
I have stayed about 4 times at this hotel and I used to like it very much but the staff has really degraded and I will try something new on my next business trip.
September 27, 2013
Rated 5 out of 5 by bobbobjr Nice big clean rooms
Had a night out with my wife. The king bed room was large and very comfortable. The pool and hot tub were also clean and nice to use.
November 11, 2013
Rated 4 out of 5 by sparker16 Nice hotel...struggling restaurant
My stay was comfortable as usual, I have stayed in many Four Points hotels in North America and the chain always has comfortable and clean rooms.
I was disappointed with the Ric's Restaurant in the Calgary hotel. I ordered food three separate times and was shocked at the poor quality. The first time I ordered Eggs Benedict from room service. They said it would take 15 minutes, but 45 minutes later they delivered my breakfast, but it was the wrong breakfast. I had to call down to alert them to the mistake and it took another 15 minutes to remake the dish. They did waive the charge for the dish, but i was still disappointed as the eggs were overcooked and there was 8 tiny pieces of hashbrowns on my plate.
I picked up my dinner from the bar the following night and ordered Fettuccine Alfredo. The price was $16, and did not even include a protein. They served me a small portion on pasta (which is one of the most inexpensive food products). The dish was very bland.
I reordered Eggs Benedict another morning, as it is my favorite. Once again, the eggs were overcooked and there was the smallest dollop of hollandaise.
Had I been dining in the restaurant, I could have asked for another dish, but when you order room service you wait for so long to get your food that customers are not as likely to complain. I am sure that is what they bank on...but maybe the service and food quality is similar if you are dining in the restaurant as well.
I would still stay in the hotel for a short stay, but would strongly look at others options for a longer stay (more than 4 days), so that I have access to a quality restaurant and room service option.
November 12, 2013