Rated 4 out of 5 by Leth3travellers Lovely hotel, but parking's a little messy
We had a lovely stay. The room was clean and quiet. With an onsite restaurant there is little incentive for the hotel to offer complimentary breakfast. We noted the absence, as we usually find that feature in comparably priced and rated competitors. Perhaps a coupon for complimentary breakfast at the onsite restaurant could be a marketing option.
Free parking was nice, but knowing you could find a space was dicey. We had to park in a snow covered field adjacent to the property, and had to drive over a curb to reach it, while large crew trucks (I know they pay for their rooms too) took up two spaces each in the hotel parking lot. It never got to the point of being frustrating, but did make me raise an eyebrow.
March 5, 2014
Rated 1 out of 5 by jwjw Room temperature: 11 degrees
Was a brand new hotel when I stayed.
I stayed there on what would've been the first freezing (0C / 32 F) night of the year in Calgary. I could feel outside air around a poorly sealed window unit. Clearly I was the first guest to experience this problem.
Temperature in my room dropped steadily overnight. I called front desk several times.
Hotel wasn't able to send in more hot air. Hotel had no portable heaters, nor could they seal the window. Nothing.
My room was 11 degrees Celsius when I checked out. Rest of the hotel seemed fine.
I complained firmly but politely on checkout, as you'd expect. Front desk offered me a free cup of coffee for my trouble. Hey, thanks.
Worst SPG experience I've had.
September 10, 2012
Rated 2 out of 5 by Mavericks Not a good start
I was checked into a dirty room... Unfortunately the previous guest was especially untidy and I happened to be the recipient of an oversite. I was changed over to the room across from the dirty room and I would describe the overall cleanliness as sub-par. Their was dried urine on the toilet seat, the floor needed vacuuming and their was hair on the white countertop. The front desk attendant was pleasent enough however I did ask the housekeeper to notify the manager of my experience but their was no follow up. Further to that the housekeeping on the dirty room I was then across from commenced at 10:30pm, the vacuuming was done with the door open. I found this impeded the comfort of my evening greatly.
July 17, 2013
Rated 4 out of 5 by Elcee Room service menu
We were disappointed to see that the room service menu had no Vegan choices and limited Vegetarian selections. However, the quality of the food that we did have was excellent.
May 24, 2014
Rated 4 out of 5 by GlizMason A superb staff
The entire staff at the Four Points Sheraton in Calgary was friendly, professional, and wonderfully helpful. My only nitpicks about my stay is primarily focused on the breakfast buffet. On my first morning there I partook in the buffet at 9:45am, which meant the buffet had been open for about three hours and it looked it. Diced fruit and fruit juice had spilled off of the cutting board (odd presentation) and the plates for the service ware (tongs and large spoons) were absolutely covered in bits of food from repeated use that morning. This was surprising to me because I’ve stayed in many hotels, even low budget hotels, and the staff in those locations were always switching out plates and service ware to maintain cleanliness.
December 13, 2013
Rated 1 out of 5 by Negotiator Can't Lock Washroom Door
The washroom door on room 615 can't be locked. It was reported to front desk the day of our checked-in, was told it'll be fixed by the maintenance. Check-out day arrived but no shadow of maintenance guy showed up.
Using the washroom wasn't comfortable for all of us during our stay knowing the door can't be locked. To alleviate our situation most of us had to head down the lobby to use the washroom. This was the case during our entire stay. Too bad our request landed on deaf ears. Wonder why this treatment has to be afforded to a SPG Gold member.
May 13, 2013
Rated 5 out of 5 by xmandee Great quality, great service, great features
Staff were polite and respectable, service was great, quality of room was great. Bed was comfortable. Bathroom was nice, looked new. Room looked new, and spacious. Loved the free wifi and parking, that is a huge plus, considering that the room is also great.
Only thing is that I wish there was a bathrobe and slippers. Other than that, it wasn't really missing anything.
April 30, 2014
Rated 2 out of 5 by dissapointedinclgy Stay somewhere else
Long lineups to check in, no line for guests with status.
Service at the bar was great, slow service at breakfast (they had one person working the entire restaurant)
Internet was slow
Room key deactivated before I checked out and they could not re program a key for me. Took 10 mins to finally decide to let me in using the master key.
Too many issues for a one night stay, try the Sheraton down the rd.
April 18, 2014
Rated 4 out of 5 by Smerchie Weekend Stay
We arrived May 10th, 2013 and stayed for 2 nights for a family wedding in Calgary. We arrived earlier than the posted check in time but we were checked in and into our room without a hitch. Very nice room and view and was happy to see the mountains in the distance. Only thing that we noticed is our room wasn't vacuumed thoroughly by the cleaning staff as there were sunflower seed shells on the floor by the bed and they didn't pick up next day either. But that didn't hinder our stay we were very comfortable and we'll stay here again.
May 15, 2013
Rated 4 out of 5 by GECHO8 Always Can Know I Sleep Well
This is one of the hotels I know I will have a great sleep and wake well rested.
May 10, 2014
Rated 3 out of 5 by kirbowla Service with a grudge!
The most unfortunate aspect of this hotel is the restaurant - Ric's Grill. I eat at a lot of restaurants a lot of the time week after week on business and this one rates as having the poorest service I routinely experience. The staff are young and fantastically indifferent to providing good customer service. I have had food sent back because it was poor or poorly cooked. I have had to wait 30 mins for oatmeal when the restaurant is half full. This restaurant is simply the worst and it is a black eye on the Starwood Brand.
May 31, 2012
Rated 4 out of 5 by Cheapspeed A very nice and comfortable Four Points
I have stayed here on numerous occasions this past year for work. Room is clean and comfortable and stays have more than met my expectations. I used to receive a welcome trail mix snacks as recognition for my Platinum status. This was missing this last stay. I heard the suite is very nice, although I've not been upgraded in my several stays. Fitness room has the basic equipment, not big nor fantastic, but serve my purpose to unwind after a day at the client's. Ric's Grill downstairs is ok, but very convenient.
December 10, 2012
Rated 4 out of 5 by knez average hotel
average hotel but will do the trick if airport proximity is your most important thing.
May 4, 2014
Rated 4 out of 5 by Kning Good location
Newer, clean, good restaurant .
May 3, 2014
Rated 4 out of 5 by GC99 Good Start
Four Points was our first night of trip and it was an excellent start with friendly staff and a welcome upgrade. Very interesting bathroom arrangements - one for each of us. How nice.
April 25, 2014
Rated 5 out of 5 by LoJoON Great value and a great night's sleep.
When you are away from home on a business trip - sleeping well is a rarity, and this hotel does everything it can to help make that happen. The mattress is very comfortable. The beds have soft cotton sheets and multiple pillows in different sizes and firmness. Duvet cover is washable, so fresh for every stay. The rooms are quiet and the black out curtains effective. Water bottles in the room for hydration, and apples, coffee and tea available for guests in the lobby.
Staff at the front desk are attentive and polite. The food in their restaurant is excellent, tasty and fresh. No need to go out of the hotel for a drink or meal. Shuttle to and from airport is economical.
No hesitation in recommending this hotel for business or pleasure stays.
Great value for your money and a great night's sleep.
October 11, 2013
Rated 4 out of 5 by AndyMan Andy Man
Excellent hotel; great restaurant; quite relaxing; close proximity to ariport and many other restaurants
April 28, 2014
Rated 2 out of 5 by eri14 Just OK
Overall, I thought the hotel was OK, but wouldn't stay at it again if I had the choice - I would opt to stay at the other starwood hotels first. I've stayed at a number of other Four Points hotels and liked this one the least out of them all. I found the hotel staff to be unwelcoming all throughout the visit, my room smelled very strongly of pine-like cleaner that was nauseating and I found the restaurant prices to be quite high! Sadly, it wasn't an overly comfortable visit in any way.
September 29, 2013
Rated 5 out of 5 by Travelslots Excellent Customer Service
Always treated extremely well. The front desk associates are fantastic.
April 26, 2014
Rated 5 out of 5 by Away10 Forgotten Item
In my haste to depart I left my e-reader on the nightstand and it wasn't until later that day while driving to the airport that I discovered it missing. I telephoned the front desk to advise I was on my way back to the hotel to retrieve it. When I arrived Housekeeping promptly returned it to the Front Desk and in turn back to me.
Thank you for this! It would have been a great loss to me.
February 28, 2014
Rated 5 out of 5 by straysheep A good choice
A small trouble in the bath room I met was quickly fixed. The restaurant was extraordinary for a nearby airport hotel.
April 14, 2014
Rated 4 out of 5 by Staceym Some Opportunities
although i like this hotel as it is well laid out and works for business travel, i had some issues. The bathroom countertop was not scrubbed - you could see the circles from bottles on it from an angle - there were hairs in the bathtub. also i could not figure out that there was an inside blind to make the room dark and had the bright parking lot lights in my room all night. this should be explained or put down as part of a turn down service.
February 14, 2013
Rated 4 out of 5 by Nob1234 Poor start
Your staff was unable to find my reservation despite me giving the print out of the online reservation at the desk. I had called earlier for early check in but they did not see it. I had reserved a non-smoking room, it was printed on the reservation yet your staff member asked about it. In general the stay was good, but the poor service at the begining was not expexpected and gave a bad start.
Looking forward to your improvements.
July 8, 2013
Rated 2 out of 5 by scorpio restaurant
hair found on dinner plate. Requested new meal. Server returned after removing plate and stated item was not hair but a piece of a bamboo skewer which was being used in a vegetable prep area near the prep of my meal. Situation not handled well.
breakfast buffet. No plates or bowels available for use. Had to ask server for plate which took too long to obtain. No service during meal. Had to ask for coffee refill and bill. Poor service
March 8, 2013
Rated 5 out of 5 by LC9653 Overnight Sensation!
I only stayed the one night, but it was a stellar experience as hotel stays go. Reception was warm and accommodating, room was clean and spacious, and upon my request, the housekeeping staff delivered a robe to my room within 5 minutes of my arrival! Great service, good value for a quiet and comfortable night's stay!
March 14, 2014
Rated 4 out of 5 by RDJ1 Housekeeping
Generally, I was ok with your hotel however, of the 3 times I've stayed at your hotel, the sink in the bathroom did not drain properly for the last 2 visits. After brushing my teeth, I was forced to look into a pool of discusting water in the sink because it would not drain as I would have expected a well maintained bathroom sink would drain. Clearly this is not part of your regular maintance checks by your housekeeping staff.
August 28, 2013
Rated 4 out of 5 by Disappointed2012June Calgary Airport
Four Points Sheraton by the Calgary Airport is a very nice hotel. It is quite a ways from the airiport, a 30 dollar cab ride but there is a shuttle. The shuttle only leaves every hour though and was not convenient for me.
It is a very pleasant hotel and the rooms were very nice.
I was upgraded to an executive suite, it was a great room. I was only there for a short time and would have loved some extra time to enjoy the room.
January 9, 2013
Rated 5 out of 5 by SKWanderer Much Improved
We stayed at this hotel once before a year or so ago. While the accommodation was excellent, the service in the restaurant on that occasion was poor with staff showing little experience in dealing with customers thus spoiling the dining experience at both dinner and breakfast.
March 18, 2014
Rated 2 out of 5 by LLake Poor Customer Service
We got charged the wrong rate for our second night during our stay. When I brought it to the hotels attention they didn't believe me till I pulled up my email stating my rates to be charged then told me I could leave n they would sort it out. I did not trust that n then it took awhile to sort it out n in the end I believe we were still charged wrong .
Additionally our room had a broken bed.
January 20, 2013
Rated 4 out of 5 by Sayehkid Breakfast Sub standard. Dinner meals too seat
1st morning I had ordered the Canadian Breakfast and the potatoes were a little burnt oil possibly dirty oil. I chose the Breakfast Buffet 2nd morning however when I checked there was two pancakes a small amount of scrambled eggs and overall was unattractive so I decided to go with the menu. I ordered the Canadian breakfast again and the toast was burnt so I just made my own toast from the buffet. I also suggest two slices of toast with breakfast. The breakfast I had was only served with one slice of toast which is not enough for easy over and some with jam.
First night I had Jambalaya which was good however a little sweet. The second night I had the Chicken Curry and it was far too sweet.
I have had both dishes often before and they should not be overly sweet however more savory and tastes of spice.
The menu was diverse and had good variety. I will try others next time and hopefully not as sweet.
September 28, 2013