Rated 4 out of 5 by Dmoney65 Clean and fresh
I really liked how clean this place is. Highly recommend
October 3, 2013
Rated 2 out of 5 by eri14 Just OK
Overall, I thought the hotel was OK, but wouldn't stay at it again if I had the choice - I would opt to stay at the other starwood hotels first. I've stayed at a number of other Four Points hotels and liked this one the least out of them all. I found the hotel staff to be unwelcoming all throughout the visit, my room smelled very strongly of pine-like cleaner that was nauseating and I found the restaurant prices to be quite high! Sadly, it wasn't an overly comfortable visit in any way.
September 29, 2013
Rated 4 out of 5 by Sayehkid Breakfast Sub standard. Dinner meals too seat
1st morning I had ordered the Canadian Breakfast and the potatoes were a little burnt oil possibly dirty oil. I chose the Breakfast Buffet 2nd morning however when I checked there was two pancakes a small amount of scrambled eggs and overall was unattractive so I decided to go with the menu. I ordered the Canadian breakfast again and the toast was burnt so I just made my own toast from the buffet. I also suggest two slices of toast with breakfast. The breakfast I had was only served with one slice of toast which is not enough for easy over and some with jam.
First night I had Jambalaya which was good however a little sweet. The second night I had the Chicken Curry and it was far too sweet.
I have had both dishes often before and they should not be overly sweet however more savory and tastes of spice.
The menu was diverse and had good variety. I will try others next time and hopefully not as sweet.
September 28, 2013
Rated 1 out of 5 by Ricky88888 Worst Stay Ever - Gone downhill fast
Staff was rude and unprofessional. Had to return 3 times to say room key was not working (the room they assigned was "locked" by staff). No help whatsoever and was going to be sent a fourth time to a room I could not get into until I asked for another room.
Then on my last night there was a party going on at 3AM and the staff kicked a group of people out. In the morning, they said manager would contact us to give us a discount on the night and apologize for the incident. Still no word from anyone.
I have stayed about 4 times at this hotel and I used to like it very much but the staff has really degraded and I will try something new on my next business trip.
September 27, 2013
Rated 4 out of 5 by lm2012 Nice suite
I upgraded my reservation to a suite -- and it was very nice. Unfortunately, there was no TV reception - and no one seemed to care. I don't know if this is because it happens often - or the staff didn't think it was a big deal.
September 23, 2013
Rated 4 out of 5 by Parveez Excellent and outstanding
This hotel is close to the Calgary airport and complementary shuttle is available to and from the airport. To me the presence of a grocery shop, walking distance from the hotel, with Mediterranean and Middle East food is a bonus for exotic food lovers like me. Hotel also provide free morning tea/coffee at the lobby which is very convenience for those in hurry.
September 21, 2013
Rated 4 out of 5 by Luv2fly Great stay and meal, too !
Stayed here to catch early flight from YYC to YVR. Two of us and were upgraded to family suite :) Ate at Rick's restaurant on site and it was delicious. Will be back !
September 9, 2013
Rated 3 out of 5 by Ruby0993 Nice staff
Very friendly and helpful staff. Lots of fast food nearby - but have to drive away from the hotel to eat anywhere special. I ate in the on-site restaurant for one meal only and I would say it was average and expensive. Easy access to downtown and also the airport.
September 9, 2013
Rated 4 out of 5 by metalman Great place to stay
%The hotel is a fresh place - modern and sleek with a good restaurant. One comment - the bed covers are too much - if you leave them on you have to run the AC which is relatively noisy - lighter covering in the warm months would be a plus - besides you'll save on power
September 7, 2013
Rated 5 out of 5 by mamapeggy Hotel was just amazing,
The hotel is very nice and neat. staff very professional, room spacious and clean. Bed so relaxing. price moderate.
September 4, 2013
Rated 4 out of 5 by Jdroccco Clean and Friendly
The hotel is very nice. Rooms were clean and beds very comfy.
The restaurant rics was veryw good. Service was attentive and the pork chop very juicy
September 4, 2013
Rated 2 out of 5 by nothappy0 This Hotel needs upkeep !
Does not meet the SPG standard, towel rack falling off, hot water tank took long time to heat up, bar fridge made noise all night long, we returned to the hotel at 1 o clock in the morning and had a flight at 6 am no parking and the hotel staff did not offer any suggestions where to park ended up walking a block after parking in a back alley
September 3, 2013
Rated 3 out of 5 by Cobra Clean, modern, excellent restaurant, noisy room
The hotel in general, room, and restaurant were better than I expected from Sheraton's lower-rate chain. The room was "Scandinavian-modern", very clean, well equipped, and with a very good hotel restaurant. The beds were only acceptable and the air conditioning noise prevented consistent sleep.
August 30, 2013
Rated 4 out of 5 by RDJ1 Housekeeping
Generally, I was ok with your hotel however, of the 3 times I've stayed at your hotel, the sink in the bathroom did not drain properly for the last 2 visits. After brushing my teeth, I was forced to look into a pool of discusting water in the sink because it would not drain as I would have expected a well maintained bathroom sink would drain. Clearly this is not part of your regular maintance checks by your housekeeping staff.
August 28, 2013
Rated 4 out of 5 by CThi2013 Quick getaway trip to Calgary.
Stayed here for the weekend. Got the adjourning rooms as requested so very impressed with that. Stayed in Room 320 and the sound proof was not that great. Could hear the people above our room walking up to 1AM. :( Could not sleep..
August 28, 2013
Rated 4 out of 5 by Gregory27 Comfortable beds, nice rooms
Really great except you need a club lounge for Gold members. Your level 4 SPG has club lounge for Platinum. So you should have club lounge for Gold.
Rooms and hotel are up to date and very comfortable. 2 Queen beds in all standard rooms - great. Comfy beds.
We used points but your best available rate is too high, around $200.
August 20, 2013
Rated 5 out of 5 by CT2013 Great service from staff
Fantastic hotel, great service. Just wished complimentary coffee offered longer hours.
August 17, 2013
Rated 5 out of 5 by Piehl Can't Beat This Hotel
The staff was fantastic!!! No matter who we had to deal with, it was pleasant and satisfactory. The room was spacious and for four adults.
August 9, 2013
Rated 1 out of 5 by KG77 Very unpleased with the reservation process
We booked a room for myself and 2 of our associates from the US and Canada. The booking were all messed up and my credit card was charged for 2 nights instead of one night. Also my associates rooms were billed to my credit card which should have been charged to them.
Just so much confusion and headache over this.
Should not be so hard to book rooms.
August 8, 2013
Rated 4 out of 5 by Jessie999 Recent Stay
Good location, noisy rooms.
August 6, 2013
Rated 4 out of 5 by SPGmember9876 Restaurant (Ric's Grill) in the Hotel
Restaurant is not owned by SPG; however I feel this comment is necessary for improvement so Guests can have a good experience.
The service is slow and the food is generally overcooked.
August 2, 2013
Rated 5 out of 5 by traveller0211 Great as Always
I stay at this hotel frequently and the staff is wonderfully friendly and accommodating the rooms are immaculate and the Ric's grill restaurant always delivers.
August 1, 2013
Rated 5 out of 5 by stev94 Preferred Guest
Hotel is modern and convienient and always recognizes my status. The suites are perfect (spacious, two bathrooms, jacuzzi tub).
My preferred Calgary starwood hotel.
July 23, 2013
Rated 2 out of 5 by Mavericks Not a good start
I was checked into a dirty room... Unfortunately the previous guest was especially untidy and I happened to be the recipient of an oversite. I was changed over to the room across from the dirty room and I would describe the overall cleanliness as sub-par. Their was dried urine on the toilet seat, the floor needed vacuuming and their was hair on the white countertop. The front desk attendant was pleasent enough however I did ask the housekeeper to notify the manager of my experience but their was no follow up. Further to that the housekeeping on the dirty room I was then across from commenced at 10:30pm, the vacuuming was done with the door open. I found this impeded the comfort of my evening greatly.
July 17, 2013
Rated 5 out of 5 by charreneemt Beautiful Hotel
Loved my room. Was upgraded to a deluxe king. Beautiful room, it was huge with a sofa bed and large desk area. Only negative is when I was checking in there were three people ahead of me at 10:30 at night and there was one girl working. There was a guy standing there at a computer but he refused to help anyone just made us all wait in the line for the girl. Thought that was really lazy and unprofessional.
July 16, 2013
Rated 1 out of 5 by Meri68 The hotel's Starwood Suite is nice.
We found the hotel very "worn" "noisy" "lacking interested staff" and inconvenient to use because no maps or hotel did not notify of the major road from airport was blocked by construction which makes it impossible to go directly to this Sheraton. We would not have reserved at this location.....it makes a difference.
July 16, 2013
Rated 3 out of 5 by kgbhockey I stay here often
Room is excellent, front desk is great,location is alright, but Ric's Grill is horrible. Food is poor, the service is lousy - 25 minutes for a bowl of fruit and 10 minutes for water. Grumpy waitress.
I am considering a new hotel because this place is not that good.
July 16, 2013
Rated 4 out of 5 by Rein My birthday party at this hotel.
My birthday party was held at this hotel on July 6, 2013 but planning and coordinating with the hotel's representatives started as early as March, 2013. The sales people were great, they were attentive to details and coordinated with me constantly. On the night before my party, arrangements were made for us to rehearse our program numbers at the ballroom, the venue of my party. However, there was a confusion and we were told that we could not access the venue, this problem was solved with the mediation of the front desk manager (who was very accommodating) and banquet supervisor. The day of my party, we accessed the ballroom again at 11:00 am to finish the set-up. I noticed that some of the chairs were soiled and the place was not yet cleaned, there were some spills on the carpet as well. The banquet supervisor was not around, my birthday cake and wine bottles were supposed to be turned over to the hotel but no one knew about it although it was written on my BEO. The front desk manager was apologetic and contacted the banquet supervisor about the issues. At 3 pm, the banquet supervisor came for work, talked to me about my issues and attended to them ASAP. Overall, I had issues but was very happy that the party (started at 5pm until 11 pm) turned out well. The major selling point among my guests at that time was the food served - appetizers and the fiesta buffet.
July 15, 2013
Rated 4 out of 5 by Pequito Very Noisy
This hotel is very noisy. Every time the people above us walked across the floor we could hear them. We had just flown in from Europe and were trying to get some sleep, when the people across the hall from us started to argue. They were in their room with the door closed and it
sounded like they were in the hallway right outside of our door. Hotel needs some good insulation.
July 15, 2013
Rated 4 out of 5 by Nob1234 Poor start
Your staff was unable to find my reservation despite me giving the print out of the online reservation at the desk. I had called earlier for early check in but they did not see it. I had reserved a non-smoking room, it was printed on the reservation yet your staff member asked about it. In general the stay was good, but the poor service at the begining was not expexpected and gave a bad start.
Looking forward to your improvements.
July 8, 2013