Rated 1 out of 5 by KG77 Very unpleased with the reservation process
We booked a room for myself and 2 of our associates from the US and Canada. The booking were all messed up and my credit card was charged for 2 nights instead of one night. Also my associates rooms were billed to my credit card which should have been charged to them.
Just so much confusion and headache over this.
Should not be so hard to book rooms.
August 8, 2013
Rated 2 out of 5 by nothappy0 This Hotel needs upkeep !
Does not meet the SPG standard, towel rack falling off, hot water tank took long time to heat up, bar fridge made noise all night long, we returned to the hotel at 1 o clock in the morning and had a flight at 6 am no parking and the hotel staff did not offer any suggestions where to park ended up walking a block after parking in a back alley
September 3, 2013
Rated 4 out of 5 by yvb12 Comfortable nights sleep!
Very quiet and comfortable hotel. Getting to the hotel can be a little tricky as parking is accessed via a side street. Housekeeping should wash the walls in the bathroom better, found some rice, maybe take the wall paper off the walls as everything seems to stick to it, yuk. Chrome should be sparkling not spotted. This is a Sheraton after all.
August 27, 2012
Rated 4 out of 5 by evansa room comfort
The room is clean,large and has a comfortable bed,love the leather chair at the desk....however, it dooesnt get dark at night as you cant close the curtains and theres just a blind that lets all the light in from the trucking company at the read and the TV was not working,when I informed front desk in the morning,just a mumbled apology???
March 18, 2012
Rated 4 out of 5 by Glendz Spacious Room, Shuttle bus to and from the airport, TV, Internet, Fridge, Safe and Microwave availability. Complimentary H20
Very minor issue. Restaurant bill that wasn't mine and was resolved upon check out as there was no receipt on file.
Overall, I enjoyed my stay compared to Westin Calgary.
Gym is available 247 - was able to use this. The pool, sauna, jacuzzi and steam rooms were available from 7 to 10 daily. Hope to be able to try and use this next time.
September 20, 2012
Rated 5 out of 5 by Linda206 Impressed
I arrived in Calgary for a medical emergency for my father. The staff were so accommodating to me and tried to get me the best rate during my five day stay. When I needed the stay extended and they were full the staff placed me on a wait list and got me an extension. This relieved so much stress for me.
December 12, 2013
Rated 5 out of 5 by ToddStella Great place, great service
We stayed 1 night and found the hotel staff were very pleasant and responsive to our needs. Loved the decor in the room, especially the bathroom! I'd love it at home. We had dinner at Ric's Grill and the service there was great too. Good value and the location is convenient to shopping and other restaurants.
December 2, 2013
Rated 4 out of 5 by Max01 this hotel did not meet my needs
when i arrived at the hotel and during my brief stay i was pleased but despite 2 emails i was never informed of the shuttle bus timetable. when leaving and calling down 40 minutes before having to be at the airport i was told the shuttle only runs every hour so i incurred a cab fare which i had not anticipated. poor communication.
November 8, 2012
Rated 4 out of 5 by Gregory27 Comfortable beds, nice rooms
Really great except you need a club lounge for Gold members. Your level 4 SPG has club lounge for Platinum. So you should have club lounge for Gold.
Rooms and hotel are up to date and very comfortable. 2 Queen beds in all standard rooms - great. Comfy beds.
We used points but your best available rate is too high, around $200.
August 20, 2013
Rated 4 out of 5 by Ryan83 Good to Great, but not Over the Top
Overall a good to great stay. The price and ammenities are a good value. Service was much better than on my last stay. Food at the restaurant downstairs, although a bit pricy, is very tasty. I would rate the hotel good-great, but not top ratings since I wasn't really 'wowwed', but was quite impressed at the overall experience.
March 12, 2013
Rated 1 out of 5 by marsunshine Poor recognition
If you are a loyal Starwood customer - Platinum, do not expect recognition from the management - GM. GM has a very apathetic and borderline acostic demeanor toward Starwood premier customers. The sub-service may be a reflection of the fact the property is privately owned. The Front Desk staff is very helpful and courteous.
July 14, 2012
Rated 5 out of 5 by YXUTraveller Always a good stay
Close the airport with a reasonably good restaurant on site, this is a newer hotel so the amenities are in great shape and the place is generally very clean and fresh.
The staff is all very friendly and I've never had a bad stay.
January 16, 2014
Rated 5 out of 5 by kc321 above and beyond
Your staff went above and beyond helping me when the truck of my rental car would not close in subzero temperature. Very very good service.
February 7, 2014
Rated 1 out of 5 by Meri68 The hotel's Starwood Suite is nice.
We found the hotel very "worn" "noisy" "lacking interested staff" and inconvenient to use because no maps or hotel did not notify of the major road from airport was blocked by construction which makes it impossible to go directly to this Sheraton. We would not have reserved at this location.....it makes a difference.
July 16, 2013
Rated 5 out of 5 by Natalie1 Great stay
I had a great stay. The only thing I could say needs improvemnt is the room temperature. It was too hot, I turned the heat down and the A/C kept cycling on and off all night.
I would still highly recommend Four Points, the staff were very friendly, restraunt had great food, gym and steam room were excellent; thanks!!
March 11, 2013
Rated 4 out of 5 by Angus service
We have been staying here for several years, This is the first time we've had our meal orders screwed up at Ric's and charged for the wrong items, Made a mental calculation and deducted the difference from the tip. We will still return and hope next time the service has returned to the usual very good standard.
May 4, 2013
Rated 4 out of 5 by Magkat a girls weekend
We had a lovely time at the Sheraton. The room was nice and clean. It was, however, quite hot and the constant on and off of the A/C made for an interrupted sleep. We did not appreciate being charged and extra $40 per night for having 4 guests in the room. Seemed excessive seeing as breakfast was not included.
May 29, 2013
Rated 5 out of 5 by Beezy11 Awesome hotel
The room was so comfortable, the bed was heavenly. It had all the features I need and then some. Very nice place to stay, I will definitely stay there again, and would recommend it to anyone.
Very easy to reach the hotel from the airport, and since my meetings were in the NE, it was a great location for me.
March 11, 2013
Rated 5 out of 5 by DanBer Very clean in and out
Rooms were clean and the staff was very professional and courteous. Thanks for the great stay. Will book here again regardless of where in calgary I need to be.
January 27, 2014
Rated 2 out of 5 by FATBOY CHRISTMAS PARTY
WE HAD BOOKED OUR CHRISTMAS PARTY AT THIS HOTEL. AND SET UP BOOKING DISCOUNTS FOR THE STAFF WHO CHOSE TO STAY OVER NIGHT. NOBODY IN THE RESERVATIONS DEPATMENT KNEW OF THE SPECIAL PRICING AND IT WAS A BIG PAIN TO BOOK A ROOM. THEN THE DINNER WAS SHORT ON FOOD FOR ALL THE PEOPLE THERE. A REAL LET DOWN!!!
December 19, 2012
Rated 3 out of 5 by Cobra Clean, modern, excellent restaurant, noisy room
The hotel in general, room, and restaurant were better than I expected from Sheraton's lower-rate chain. The room was "Scandinavian-modern", very clean, well equipped, and with a very good hotel restaurant. The beds were only acceptable and the air conditioning noise prevented consistent sleep.
August 30, 2013
Rated 5 out of 5 by Shanks14 Excellent Stay.
Room was big and very clean.
Staff was extremely accommodating and eager to help.
Food at the restaurant was excellent as well.
Have already booked repeat stay with colleagues.
January 20, 2014
Rated 4 out of 5 by TTBUD Too Tall
All in all a good experience. Rooms were very comfortable. My only small complaint was the shower. With 9 foot ceilings in the room, you would think that the shower head would be higher than 5 feet. Very uncomfortable to have to squat down in order to wash my hair. And I am only 6 feet tall.
January 10, 2013
Rated 5 out of 5 by Brad50 This hotel has great size rooms
All the staff were extremely friendly and helpful. It is very clean and extremely quiet.
Just a very comfortable place over all.
January 29, 2014
Rated 3 out of 5 by bd13 1st stay
Even though towels were taken, they were not all replaced.
Asked for decaf coffee only and recieved one decaf and three regular.
Complained about scent from next room and the hallway still smelled the next day.
No special recognation for being a SPG member.
Room and bed was comfortable.
May 6, 2013
Rated 4 out of 5 by skier208 Very comfortable, good location
Well appointed room (204), tho fixtures are showing a little bit of age..eg. bathroom tissue holder was falling out of drywall and bathroom door handle was loose. Minor fixes that could make the room's quality be raised up a notch. All else good, especially the mattresses and bedding.
April 1, 2013
Rated 5 out of 5 by Dh33 Great hotel
Stayed one nite.Located close to the airport..15 min drive from airport to hotel.Checked in late,got the room i requested.Free in room coffee,complimentary water,large clean ,quiet room.Checked out by 9am.Did not have breakfast.First time staying @ this hotel,but not the last.
December 12, 2012
Rated 4 out of 5 by metalman Great place to stay
%The hotel is a fresh place - modern and sleek with a good restaurant. One comment - the bed covers are too much - if you leave them on you have to run the AC which is relatively noisy - lighter covering in the warm months would be a plus - besides you'll save on power
September 7, 2013
Rated 5 out of 5 by AddyEdm Exceeded All My Expecteations
The entire staff respected my expectations of absolute privacy during my short holidays.
The Front Desk Manager went above and beyond to accommodate my upgrade needs and always gives me courteous service without knowing that I started using Sheraton Proper 23 years ago.
November 7, 2012
Rated 3 out of 5 by Ruby0993 Nice staff
Very friendly and helpful staff. Lots of fast food nearby - but have to drive away from the hotel to eat anywhere special. I ate in the on-site restaurant for one meal only and I would say it was average and expensive. Easy access to downtown and also the airport.
September 9, 2013