Rated 3 out of 5 by Jimtraveller Meets the expectation
Booked the parking package. Received an upgrade to a large suite, which was wonderful!
Room though is fairly cold in early March-April weather in Calgary. The themostats seemed not working.
I took the shuttle from hotel to airport, no issue there. The shuttle was well equipped and the driver was super courteous.
One thing I do need to point out though:
Upon return from my trip, I called hotel for a hotel shuttle pick up, and I had to talk to more than two staff to make them understand that I have my car parked in their hotel, need a pick up shuttle, without being a currently registered guest with them for that night, since I was on a parking package. That call took about 10 minutes with me being in a noisy airport near mid-night, so it was not pleasant.
In addition, after I finally got into the shuttle, I had to wait with the shuttle for about 15 minutes
since they are waiting for a flight crew from US Airway coming in from US that night, so by that time, we were looking at more than 30 minutes at airport before the shuttle moved enroute to the hotel lot.
So it is a bit mixred stay.
May 1, 2012
Rated 3 out of 5 by shearmp loud and cold
Room 700 was freezing when we arrived, A/C/Heating unit was not simple to us and even on max heat couldn't get temperature past 17 degrees celcius plus the heater was extremely loud.
Won't go back!
November 21, 2011
Rated 3 out of 5 by SPGL2 No Gold Glitter Here
No recognition for LIFE TIME Gold Status i.e. No room upgrade for 4 night stay. As well I would of paid for reasonable breakfast package stay. Room was worn out and in need of reno. Bathtub would not drain and needed to be scrubbed. Bed skirt needed change as it was stained and dirty. This hotel would be my last choice for SPG hotels in Calgary as I've stayed at all. On the plus side, staff were polite and responsive.
November 11, 2014
Rated 4 out of 5 by Marcus Good business hotel
I travel to Calgary often and have stayed at and reviewed this hotel many times in the past. The hotel gets the big things right- it's safe, quiet and comfortable but it's the minor things that can set lingering memories. For one thing, this hotel is always busy so it's typically really expensive for a Four Points. If you're a platinum member looking for an upgrade or suite reward reconsider your options.
The parking is terrible at this hotel- the outdoor lot has been severely reduced to build another property. The indoor lot is almost always full so good luck if you try to find a parking spot in the winter for a late arrival.
Other than that, it's an above average hotel. It's consistent in quality and if you can snag a suite they are quite spacious. Also, please stock water in the hotel store. The only beverages available are sugary drinks.
December 5, 2014
Rated 5 out of 5 by Bakoda Great new spot in Calgary NE
Had to fly to Calgary for an emergency. Everyone was so helpful and polite. We ended up moving back to Calgary and stayed there for three weeks, while waiting to move into our new place. They have a wonderful restaurant/bar, with frsh squeezed Grapefruit Juice, however can be hit hit and miss as to when they have it available. If you have one massage in your life, make sure it is from Karla at their Peel Spa, Fareen is a God send too. If you need anything done right, ask for Koran at the Front Desk, he is great and extremely helpful. The rooms are spacious and the location between the airport and Downtown is perfect. For the best rate and location this is the spot. Highly reccomend it!
December 14, 2011
Rated 5 out of 5 by lgc15 Hotel has a great restaurant
We were extremely surprised at the restaurant attached to the hotel. It was awesome, great atmosphere and reat food loved it
January 24, 2012
Rated 5 out of 5 by jorchm Excelent service even in tough times
Just stayed at this hotel at the time when Calgary was going through the flood crisis in several areas of the city. The hotel was operating as normal as other days. There were no power or water shortages in the Hotel. The staff was working hard to make the guests feel comfortable and relaxed., even when the hotel was fully booked and was getting guests from other SPG properties that were in the flooded areas. Their awesome and hard work is highly appreciated.
June 23, 2013
Rated 1 out of 5 by Ricky88888 Worst Stay Ever - Gone downhill fast
Staff was rude and unprofessional. Had to return 3 times to say room key was not working (the room they assigned was "locked" by staff). No help whatsoever and was going to be sent a fourth time to a room I could not get into until I asked for another room.
Then on my last night there was a party going on at 3AM and the staff kicked a group of people out. In the morning, they said manager would contact us to give us a discount on the night and apologize for the incident. Still no word from anyone.
I have stayed about 4 times at this hotel and I used to like it very much but the staff has really degraded and I will try something new on my next business trip.
September 27, 2013