Rated 3 out of 5 by DON43 Not up to our previous experience
We had not been to this hotel for quite some period of time. This was a one night stay for business in Toronto. There was a room upgrade (to high floor king-bedded) given on check-in. At check-in, there was a whole bus-load of people arriving: this was the first time that I had seen buses at this particular hotel. For dinner that evening, it was already noisy in the bar area but the main dining room suddenly became full with the same bus-load of people. The food was fine but it was too noisy for my liking. The general housekeeping is going downhill both in the areas around elevators and in room. This included bathroom and appliances such as microwave. There was only one complementary bottle of water in the room for two people. I also miss the morning paper: victim of the green program, so I was told.The price we paid was excessive for the quality of accommodation. I don't think that I will be back.
August 17, 2014
Rated 5 out of 5 by BaldEagle97 Friday night at the Four Points.
Overall our stay at the Sheraton Four Points was excellent value for money spent. The front desk clerk was exceptionally friendly and helpful on arrival. The room was very comfortable, clean and quiet. The only negative point about the room was the bath-tub. I am a heavy set person and when I stepped into the tub the bottom creaked as if it were about to collapse and disintegrate. I found the tub to be somewhat slippery although there are sufficient hand holds to prevent a fall. Our breakfast in the morning was well worth the additional price for the room. However the kitchen service was very, very slow. The wait staff were very pleasant. The less than perfect ratings for staff responsiveness and the food and beverage service, noted above, are solely due to time it took to provide breakfast. Over all my wife and I were happy with our experience and would come again in the future.
August 24, 2014
Rated 3 out of 5 by Mattnv Construction and bad management
We arrived to find that the entire front of the hotel was being repaved and could not enter the hotel without walking through the asphalt. We complained to front desk staff on duty who addressed it to their manager (a lady). I was extremely disappointed when the staff came back and said that the manager said nothing could be done to make our stay more comfortable. The Manger didn’t even have the decency to come out and tell us herself when we clearly saw her in the back office. I will be staying at the hotel again next week but I will be looking for another hotel in the area going forward.
July 25, 2014
Rated 1 out of 5 by HarveyJames Disaster
This hotel had been chosen months before to house everyone attending our nephew's wedding. One of the hotel's features was its ability to arrange shuttles for guests to the wedding site.
The wedding was at 4:30 but even by 3:30 most of the wedding guests hadn't got into their rooms. It was a panic as the wedding site was a good half hour or more drive away.
Everyone needed to get into their rooms to change and prepare for the wedding. This included 90-year-old grandmother's, etc.
It was a panic and the staff were useless.
Those of us in the last shuttle just made it to the wedding ceremony which had to be delayed.
The next morning many of us gathered on the restaurant patio to have coffees in the sun before a post-wedding brunch. In order to sit we had to drag out chairs from inside the restaurant. The reason? The patio chairs which were piled high were chained and locked and no one could find the key.
So rather than cut the lock or chain and take care of guests and make the hotel look inviting the staff just ignored the situation.
The whole hotel is run like that. Just a disaster.
There must have been 50 or more of our wedding party at the hotel. That's 50+ lost customers for the Four Points chain plus everyone they tell.
August 4, 2014
Rated 4 out of 5 by angie56 Excellent location for business in Mississauga
When I arrived the bathtub had not been cleaned but someone from the cleaning staff came to the room immediately, rectified the situation and apologized for the inconvenience. I would not use this instance negatively in any way as the rest of my stay was exceptional. I was treated as a valued customer and would definitely return to this location in the future.
August 15, 2014
Rated 4 out of 5 by Monkris18 Staff Responsiveness
Came in from Montreal for just an overnight stay. I had Room 201 and 202 booked on the 1st August thru 2nd August.
The Room to Room calling was functioning from Room 201 but not so from Room 202. I had reported the issue to the front desk on the 1st night itself after check-in and was told it will be rectified, but was not done. The result was the residents in 201 could get in touch with me after I sent them an SMS from my cell phone but I was unable to call despite entering 7201 as directed and I kept getting the response, "the person you are trying to get is not available......" . This was a disappointment !
Secondly, didn't have much time to experience the hotel, but yes it would have been better if Breakfast was included with the tariff like other hotels as this could be a consideration when I decide to stay next time in Toronto/Mississauga. Thanks.
August 3, 2014
Rated 4 out of 5 by TanyaCork Rooms not ready at 3PM (promised check in time)
Rooms were not ready for us to check in at 3PM as promised on your website.
Our family of 5 (19,23,26,48,49) was not able to get ready on time to catch the wedding shuttle organized by the bride and groom. Came late for a wedding with wet hair, no make up and since one of us had to drive back, couldn't have anything to drink. UNACCEPTABLE - no apology at the check-out time.
August 4, 2014
Rated 4 out of 5 by Rely Thank you
My wife and I really appreciate the fine service we received at your hotel in Mississauga, ON, Canada. As Jehovah's Witnesses, we value the hospitality shown to us by your staff, specially the receptionists. They were courteous and helpful. We hope to book our next stay in your hotel next time.
August 4, 2014