Rated 3 out of 5 by Frank41 Poor recognition for Platinum Pref Guest Status
It took 20 minutes to make receptionist understand that as a Platinum Member I had the right to have the FREE BREAKFAST OPTION as a welcome gift.
I was not offered the Wednesday evening "Beer & Grill" promotion, notwithstanding it was advertised and I checked in at 6 p.m.
February 17, 2014
Rated 4 out of 5 by Vincent41 Very convenient to Quebec city
I redeemed Starpoints® for a Cash & Points Award for this hotel for 3 nights and it's quite worthy. Clean room, good bed, flat TV, large bathroom, free high speed internet & free outdoor parking.
It take me about 30 mins from hotel to old Quebec. Free shuttle and ferry(one way: $3 for adult and $2 for kid). I don't need to drive my car during my stay.
About 10 mins from Autoroute 20 in Levis. Easy to find!
July 1, 2012
Rated 5 out of 5 by AHKH Excellent Location, Service, Cleanliness, & Comfortable.
2 Queen Beds, Floor to Ceiling Windows
Family Vacation TO Quebec City
We were very impressed when we first saw the building and the inside was no different.
Check-In was a treat with well-spoken English and UPGRADED ROOMS
(2 Penthouse Suite)
Upon checking-in was in for a pleasant surprise with a wonderful view of the Old Quebec City & Spacious Rooms (Partitioned Entrance, Sitting Area, 2 Queen Beds, & 2 Washrooms).
The rooms were extremely clean & comfortable.
Only drawback was breakfast not included.
We really enjoyed this hotel to the fullest and would rate this hotel a 4.5 Start :)
August 2, 2012
Rated 3 out of 5 by snow2014 Snow strom-cancelled flights
Not good because i was charged even though i could not make it up to Levi...snow storm cancelled all flights from Rhode Island USA. I was in airport for 12 hours so i could not call and the reservation people at American Express said they called but i guess they did not? I come to Levi at least 4/5 times a year as do my fellow people at IPL...don't get?
January 24, 2014
Rated 5 out of 5 by NBibe New property, very clean
This property is very new and clean. We stayed here and took the hotel's complementary shuttle to the ferry station each day to tour Quebec City. Ferry runs frequently and costs $6.20 (CAD) roundtrip. Much better accommodations for the money than staying in Quebec City.
July 12, 2012
Rated 3 out of 5 by DLeger Just Okay
I arrived late in the evening, close to midnight after staying at the location in Montreal the day before. The difference was night and day. Here, the staff appeared very stressed and unkempt. They seemed confused about my reservation, did not acknowledge SPG and did very little to make me feel at home. The facility in itself is beautiful, the location is perfect and the room was lovely, but after my interaction at the front desk during check in, those things were overlooked. (Also, parking in a dirt lot really takes away from the experience)
May 30, 2012
Rated 3 out of 5 by GC99 Lacking
Suite was large but the bedroom lacked a good place to put my suitcase. The living room was strangely furnished with 2 chairs in the "L" near the balcony facing a wall 2 feet away. The TV was situated such that we had to move two living room chairs against the bedroom wall in order to see. The dining room chairs were impossible - sat on them and went to china. Very poor coffee amenity and fixed wall glass shower was impossible to turn on without getting sopped. Resturant was good but, like the front desk, english problematic
July 17, 2012
Rated 3 out of 5 by stillhopeful Unrealized potential
Generally, a nice property, new modern, clean and convenient. However, service is inconsistant. SPG gold upgrade not consistantly offered even when there is availability. Hotel WIFI is slower than most Four Point properties most of the time. Attched third party restaurant food and service is average at best. Room service menu options too limited and don"t change often enough for the business traveller.
December 12, 2011