Rated 3 out of 5 by lottieGenf Great hotel, but we were made to feel slightly awkward at check-in!
We had a fantastic stay, the hotel was clean, staff were very friendly and helpful and the bar prices were reasonable with an excellent choice of drinks and food. The only slight downside we encountered was at check-in. Upon check-in we were asked to present all four passports/ID for each of our group, which was have never encountered before when staying in hotels, usually only the person who reserved the room does this. The other's person's details were then written on the back of my reservation, which I did not appreciate, this is almost like "big brother". My friend had also reserved a room and the gentleman checking her in only gave her and her companion one key for the room and one coffee voucher, when there were clearly two people staying in the room, as he had taken down the details of the person staying in the room with her. I, however had a very pleasant and helpful young trainee lady, who gave us two keys and two vouchers. It has not put us off staying at the hotel, but did however make us all feel very uncomfortable and slightly judged.
July 14, 2014
Rated 5 out of 5 by KBDJ Loved this hotel
I loved the room where the sink, toilet and shower were all separated. The location is great. Staff were PERFECT and FRIENDLY always.
June 23, 2014
Rated 4 out of 5 by aayushkumar Great stay; internet was horrible though
Great room, great service by the staff and at a good location. Had a good stay barring difficulties with the internet.
The internet would seldom work and when it did, only supposedly offered a max speed of 1Mbps (which I doubt also). I could not get the wifi to work on my phones, it only worked intermittently on my laptop. Hotel staff, though extremely courteous and polite, were unable to solve this problem.
July 3, 2014
Rated 5 out of 5 by Fun07 Great Hotel Staff
Staff were professionals and highly responsive to your needs. Excellent!!!
June 7, 2014
Rated 5 out of 5 by RafKam Where no-frills means a very comfortable stay
While the location may raise a few eyebrows (it's not exactly in the center of town, and sits next to a highway in what looks to be a factory conversion) this hotel delivers a solid experience. Swiss efficiency at its best: the place is modern, squeaky clean, check in is swift. There's a tram stop just outside and you're in Paradeplatz in 8 minutes, train station in 15 minutes, so hardly a hassle. There is an attached shopping mall with many food options (Vapiano for quick pasta/pizza, an Asian Restaurant, etc).
The rooms are very comfortable and spotlessly clean, platinum upgrades to a massive suite and I got cakes, prosecco and even a gift on top of the points! Platinum breakfast amenity also gets the full breakfast buffet which is more than adequate and has a great espresso machine.
There are very few negatives, and I've listed them below:
- rooms are quite dark as they have smallish windows and face another building/highway
- in room wireless internet signal is quite weak
- gym and spa/pool are charged separately at a very steep rate
- parking is expensive for a not so central location
Zurich is notoriously expensive for hotels, this is an affordable option both for business or pleasure.
April 15, 2012
Rated 3 out of 5 by Papaoma Overpriced basic lodging
Good location, that's it. Platinum hardly recognised.
June 23, 2014
Rated 3 out of 5 by Eric44 Nice Stay
Very convenient but no amenities. For price of staying here, would expect breakfast, gym, and wifi to be included. Wifi option of getting a new id and password everyday is just an annoying waste of time. Green initiative to not have room cleaned every day in exchange for SPG points is good but then they make you collect vouchers to turn in at the end of your stay. Why are vouchers needed. Another nuisance.
June 8, 2014
Rated 5 out of 5 by WalterK64 Eager to please
A delightful and friendly staff, eager to meet my needs, helped make my stay quite rewarding. This stay was my first at this location, and even after a handful of days, I was greeted as if I had just arrived and the team was waiting to help me.
April 2, 2014
Rated 5 out of 5 by Jem912 Excellent Stay
We stayed @ Four Points Sihlcity-Zurick for one night . . . it was the most restful night we've had after 3 nights in Luzern. Upon check-in we were greeted with a smile and courteous service. Staff are very helpful, friendly and professional. Room was not ready yet, but it gave a chance to take a quick tour of the city. One day pass is available @ the front desk. City is only 10 min. by tram. The Hotel is conveniently located to shopping mall and nearby restaurants. As gold member, we were given an upgrade . . . room was immaculately clean, well designed, modern and super comfortable. Bed was heavenly comfortable. We did not eat breakfast @ the hotel, we are not breakfast people . . . a good cup of coffee and croisont usually get us going till lunch. There were plenty of cafes in the mall, and starbucks is just around the corner. Overall, we will definitely stay at this Hotel the next time we're in Zurich.
February 19, 2013
Rated 5 out of 5 by NFSIII Five points by Sheraton!
Single night stay, exceeded my expectations by far! Well located near restaurants and shops within the Sihlcity complex.
Staff were excellent and responsive to requests prior to arrival and attentive during my short stay (incl. a reserved parking space)
Rooms are modern, well appointed and clean.
Great SPG recognition.
February 16, 2013
Rated 4 out of 5 by Robyn3145 Very comfortable stay
We stayed three nights, the rooms were very comfortable but a bit dark. Very clean, comfortable beds and good shower facilities, in fact the best we have had since most hotels had a shower over a bath. Good location near transport and shopping centre. Highly recommended.
May 23, 2014
Rated 5 out of 5 by AKC33 Great staff & location
Extremely nice & friendly staff! Very helpful and accommodating. Hotel is in a good location as well. Plenty of eateries just outside the hotel. Tram is located in front of hotel as well. Well recognized as platinum member.
March 4, 2013
Rated 5 out of 5 by Ning Great location with reasonable price!
Everything is great. It is pretty near the old town and lake Zurich. Also, it sits at the entrance of the mall so convenient for shopping too!
March 4, 2013
Rated 5 out of 5 by midtowndirect March 2013
Hotel is very convenient for my business needs. Rooms are very comfortable and staff is very accomodating and helpful.
March 30, 2013
Rated 5 out of 5 by Lenuxa What you need to know
It is a truly nice place to stay. Location is great, comfort and size of the rooms and shower great, staff is very polite.
But, it was our first stay in Swiss and what we DIDN'T KNOW:
1. If you are traveling with a car - you have to pay $40/night for the garage parking. The street free parking is non existing thing there... You also HAVE to ask for the RESERVED space for you car regardless of you are paying or not.
2. You have to ASK to change your linen - the cleaning crew will NOT change it if you will not ask..
No spa... Have to pay for the gym..
It all takes time to learn and can make the experience slightly bitter... Overall a very nice place
November 19, 2013
Rated 4 out of 5 by marshallrf Comfortable rooms, convenient to town
Just spent two nights with my family at the hotel. Staff was very friendly and helpful, offering the right plug converter at no charge for my stay. The rooms were spacious and well-lit despite the limited natural light due to the historic nature of the building.
Hotel is well-kept, clean, and conveniently located to shopping and dining on site. While not city center, the frequency of tram/bus options makes all parts of Zurich quite accessible and the walking path along the SIhl River was nice. Parking was expensive (not unexpected for the location), but we did find some on-street options about a 10-15 min walk away.
Well-worth the stay, overall.
December 31, 2012
Rated 4 out of 5 by Muffi Spa needs improvement
Need access to SPA for free for all guests daily
May 19, 2014
Rated 3 out of 5 by jewree Very quirky hotel
The layout of the rooms, particularly on the Starwood floor, leave something to be desired. While large, the space is awkward, and in particular, the windows are tiny, letting in almost no natural light.
May 16, 2014
Rated 2 out of 5 by Sundried A great hotel but what is the target audience?
Have stayed at Zurich Four Points many times - always previously good or excellent. This stay, they were running a live radio station from the bar, thumping music until late at night, a first floor room allocated despite being a Gold member of the rewards scheme (not directly over the bar - I dread to think what the noise in those was like). Combine this with having to ask for the party in the room next to me to be interrupted by the staff at 1230 am due to the noise...... I have always thought of this as a business hotel - if they want to expand the attractiveness to a wider audience then be aware the existing loyal clients may vote with the feet and their wallets.
September 16, 2012
Rated 4 out of 5 by SybilleRitschie Trip of our lifetime
Hotel has a good connection to city centre, facilities have been very clean and beautiful, cleaning personnel cleaned room every day to our full satisfaction.
Rich breakfast buffet available as well as parking space in the basement.
May 5, 2014
Rated 4 out of 5 by sprant Comfortable room and great location
I really liked this hotel, the location was very convenient to my office in Adliswil and the main town. The staff were friendly and helpful.
There are, however, a few things that could be improved.
Firstly, I would have appreciated some drawer space. My last stay was for one week and apart from the wardrobe, only 2 overhead shelves were available for clothes storage.
Secondly, I would have liked a charging socket within reach of the bed for my phone.
I also found it disappointing that there was no coffee machine in the room, which I would expect in a 4 star hotel. There was not even a kettle.
That's it, really, a couple of small fixes which would turn a good hotel into a great one.
January 12, 2013
Rated 5 out of 5 by Kam41 Early arrival
Room was available at 10am
May 2, 2014
Rated 3 out of 5 by BoilingFrog08 Not a great business hotel
I chose the hotel as our in house location was unavailable. The hotel is fine but not great and for a business person awkward. You charged my card before I arrived, luckily I booked this late, otherwise I would have a charge on my bill that I could not reclaim in the normal expense cycle. Then at the end you proceeded to charge the Zurich tax - which just adds to the complexity. A key feature is internet, why is access not granted for the full stay. Also accessing the gym in the short period is a pain. But Stefan on reception was great.
January 31, 2014
Rated 2 out of 5 by Be76 weekend in zurich
very disappointed with the quality of this spg hotel:
daily room service was peformed in a very bad way with used towels left around the room.
leftover food tray remained in the common corridor for hours on saturday morning before someone took the initiative to remove it
further more, the staff at reception was not friendly nor made any effort to make me feel special being a gold (almost platinum ) spg client
the location of this hotel is not optimal therefore at least you should expect this to be compensated with an amazing service
November 11, 2013
Rated 5 out of 5 by Outerspace Good facility and good service
I stayed for 9 months at this hotel and I enjoyed every moment of it. The rooms are very comfortable and the service is great. The food quality at the restaurant is very good. The fitness and Spa on the fifth floor offers comfortable environment to exercise and relax. I love it. The location of the hotel is also very good. The shopping center is right there and it takes just about 5-10 minutes to reach the lake in Zurich. I highly recommend this hotel and I'll stay at this facility whenever I'm in Zurich.
February 9, 2012
Rated 4 out of 5 by tksben business stay
efficient and polite staff
good room facilities
general excellent cleanliness
Wifi access - available upon request, better if either free access within hotel, or 1-time login
Gym facilitlies are separate from hotel
March 23, 2014
Rated 5 out of 5 by cucu1965 Outstanding hotel
One should not be misled by the brand - the 4Points Zurich is a TOP CLASS hotel. The rooms are large, modern with every comfort, particularly the suites to which I have been upgraded a few times. There is a good restaurant and a lively bar. Parking facilities available. The staff is friendly and efficient.
The location is not central, but it offers many advantages: close to motorway, public transport nearby, close to a shopping mall, many restaurants a few steps away.
July 11, 2012
Rated 2 out of 5 by Davew75 Okay Hotel Experience
Room was good, staff were friendly, but the laundry service shrunk mu clothes. It stinks to have all of your shirts shrunk except the one you are wearing, because then I had to take time out of my trip to purchase clothes and incur more expenses on the trip. Once clothes shrink nothing can be done. Four Points took 1/2 off the bill, which was nice, but still an unpleasant experience. Four Points also ratios the internet very strictly.
January 1, 2013
Rated 4 out of 5 by Rosti1623 Another good experience
I've stayed at the Four Points Sihlcity about 5 times this year (2012) and it continues to set the bar high. Its coming under pressure from other local hotels that offer different facilities, but I still prefer the Four Points. Because the bar is high, I expect even better from the Four Points and a couple of things could, I feel,be improved. I think that there should be an option to pay for extras on a 'pay as you go' basis. Some people don't need extras and so to to pre-authorise your credit card for something you don't want seems to be at odds with customer satisfaction. Also, as a SPG Guest there is always some fruit waiting in your room when you arrive, which is lovely, but then it isn't replaced on day 2 or day 3, which again seems a little strange. These are only minor points but they do register with guests and would make the experience even better.
December 19, 2012
Rated 3 out of 5 by drab WIFI
I always use this hotel for my business needs when in Zurich. The rooms are clean and efficient, the staff are friendly. Unfortunately on this occassion the in room WIFI was not working on my device. I had a very good signal strength, but could not connect. None of the hotel staff were technical and able to resolve the issue. The inroom internet access usually available via the tv has also been removed.
February 18, 2013