Rated 2 out of 5 by Char1999 Unimpressed
This hotel was chosen for its proximity to the convention center and though it is close to many of Philly's attractions, it isn't in the best of neighborhoods. The lobby was small and the Cherry Lounge (hotel eating establishment) was less than appealing. The apples that were set out in bowls throughout the hotel were not fresh. I expected better services and accomidations from a starwood hotel and they are defineitely lacking.
December 3, 2013
Rated 3 out of 5 by Firefighter83 Needs Improvement
Hotel was convienent to the convention center. After we checked in the hotel messed up our reservation and asked us to move out in the middle of our stay. two different men did not knock and opeded the door while my wife was sleeping to see if we were in the room. I was told to prove I had a reservation or pack. After I produced a conformation number and complaind to the manager I got a $50 reduction on the final bill. No pool or gift shop but it is in Chinatown...
July 31, 2012
Rated 4 out of 5 by mikep flower show
We spent the day at the Philadelphia flower show and this hotel was very convenient, just across the street from the Convention center. The room was a good size and the beds were comfortable. It was nice to have a bar in the hotel and we ate a reasonably priced breakfast there as well.
March 9, 2012
Rated 5 out of 5 by HappyguestDec2011 This hotel has modern decor and great features - great services!
My husband & I have reservation from Dec 18 to Dec 20 however on our 2nd day stayed, we decided to extend one more day to Dec 21, 2011 because we enjoyed our at this hotel. Day 1 when we arrived at the hotel - we were greeted by a very smiling/friendly front desk person at the reception - Mr Dave. Dave is very nice and certainly very helpful and always got a smile which made our check-in very easy and quick after we driven 2.5hrs. When we get up to room on the 6floors (we do prefers higher floor...Wow! the corridor were cleaned and of course when we stepped in our King room - the modern decor in the room and bathroom. We were very impressed. On our 2nd day, we realized that the housekeeping forgotten to replenish the bath amenities (no hand/face & bath towels in the bathroom) and I called down to the reception and Dave answered the phone and I told him about the bath amenities. Dave politely apologize about the amenities and he said that he will have the housekeeping sent up the bath amenities to our room immediately. Within 5 minutes, the housekeeping (with a smile) sent up all the bath amenities. We were very pleased with their services, thanks to Dave. Great location just 5 minutes walked to Chinatown, places of interests, shopping, market places. We will definitely come back to stay at this hotel for our next trip as we do travel to Phil very frequently on leisure and during those days we stayed in other hotels at Market Street and Arch street. This is our 1st time staying in this hotel but it wont be our last. We do enjoyed our stays at this modern decor hotel.
December 21, 2011
Rated 2 out of 5 by abc123 soundproof.... :(
The staff was very nice, but the room I stayed was horrible. It had very VERY poor soundproof and I could hear the bell from the elevator, cell phones, foot steps, and alarm clock bells from the next room as if they were in my room. I understand my room was one of those that were connected to the other room, but still it had the worst soundproof that I ever experienced in any hotels that I stayed (including hotels that are much cheapter than this hotel). In addition, the sheets of one bed were not obviously replaced. I saw lots of hair, wrinkles that only could be made if somebody slept on them. Previous guest's laundry request paper was not replaced. The bathroom was a bit too white. The red baskets looked cheap..
Otherwise, this hotel is located in a convenient neighborhood and close to the convention center.
April 7, 2012
Rated 1 out of 5 by pn1985 Never will be my first choice.
All was going well when we checked into the hotel but when we went up to our room & open the door there was obviously someone already staying in the room so they had given away our room when they are supposed to guarantee a room when we reserve. When we go back down to the desk we're told that there are no more rooms left in the hotel with double beds & the only room left had one king size bed. Front desk personnel said they would send up as many blankets & pillows as possible to at least make us comfortable as someone would have to sleep on the floor. They did not. We got two sheet covers & two pillows & that is it & that was only after I called down to remind the staff. I also had to ask for extra towels. When I called down the staff had a bit of attitude about it too. I will never stay at this hotel ever again.
June 3, 2012
Rated 5 out of 5 by agyjay Great stay !
Wonderful place to stay in Center City...easy to park across the street, very friendly staff, clean room, great bathroom, coffee in the morning - will stay here again when visiting Philadelphia !
June 24, 2013
Rated 4 out of 5 by csworks23 Great Location
Above my expectations! I do not stay at Four Points generally but this was a nice, very clean hotel and in a perfect location.
June 20, 2012