Rated 1 out of 5 by VisitorFromCanada This hotel was horrible
-Check-in: As a gold member, the front desk woman did not ask what I want as a welcome gift(She just gave me the drink). My rate included a breakfast, she did not give me my breakfast tickets. She sent them to my room after I asked calling from my room. I stayed 3 days and I got 2 breakfast ticket....do the math...My final bill charged for 3 breakfast despite I used only 1 ticket).
First time in this hotel. Front desk never explained me the facilities....unbelievable!
Morning: First and last breakfast: The guy working in the restaurant screamed: Are you paying or you have the "pink ticket"?....unbelievable!....then he showed up at said "I need your pink ticket"....did he think that I am going to run out without paying?....unbelievable...never return for the next 2 days...prefer to go to a starbucks.
-Check out: Same girl...She asked: How was everything? and I said: Not good...She did not ask why.
July 28, 2015
Rated 5 out of 5 by worfman China walk
We enjoyed our stay at this hotel. We arrived about 10pm, and problems finding it, even though the gps said we were there. There is no lighted sign at eye level. The accommodations were great, and my wife and I plan on returning.
July 6, 2015
Rated 4 out of 5 by Susan2000 Great location
The hotel is located across from the convention center and just a short walk to Rading Station.
July 3, 2015
Rated 2 out of 5 by dfink2 The eewh factor
The staff was very good and pleasant to work with, the room needed a bit more attention to remove the eewh factor. The first thing I noticed was the dust. I checked the top shelf before putting my cloths there and I got dirt on my fingers, left those cloths in the bag. I noticed dust on the headboard also with dust(dirt) in some of the corners. I checked out the information pamphlets and there were fingerprints and food particles, eewh! The shower had a long hair on the wall, I have no long hair, eewh. The shower door had something on it that was old, eewh. I managed fine but that room needs a good cleaning, eewh.
June 27, 2015
Rated 3 out of 5 by ABK77123 Staff is exceptional, room is okay
I often travel to Philadelphia for work. I stay in Starwood hotels, but this was my first time at Four Points.
The staff was very welcoming, but I walked into my room and found two spiders on my bed. The staff called upstairs to see how I like my room and I just mentioned it and then immediately said we will switch your room. I very much appreciated this. I switched five minutes later and they also gave me a complimentary drink and breakfast.
The room service was delicious and fast. I had a drink at the hotel bar with my coworker, which was enjoyable. The bartender was very polite.
Later on I found another bug in the new room, and just overall wasn't comfortable like I usually am in Starwood hotels.
June 12, 2015
Rated 1 out of 5 by Fell Errors and policy regarding billing excessive
Reservations for 4 rooms for 4 nights as part of a wedding block planned for May were made in January. Hotel billed my credit card for the 4 rooms in January. I was told that reservations could be canceled, however was not told that there is a 50 fee per room to cancel (200.00) until I found I needed to cancel one night. When arrived in hotel found that I was charged weekend rate for Thursday booking, only after several conversations with sales manager was that corrected. Refund credited to account was not straight forward was done in 3 different credits. Personally will avoid all Four Points by Sheraton hotels from now on.
June 10, 2015
Rated 2 out of 5 by Fitz81 Not my favorite Sheraton
Location is central, but VERY difficult to get in and out of. Signage was awful and the parking lot was worse. Also, parking is woefully expensive self-parking and there is no help with bags. You just have to deal with it. $27 to leave a car in a tight unattended lot is really rough.
Got a handicap accessible room. Room layout was not the best. TV is smaller than I am accustomed to. Worst part is that there was no shower mat or grippers in the shower. It's a handicap accessible room with a handicap accessible shower, yet being in there is like trying to take a shower on an ice hockey rink. Called the front desk to ask about a shower mat - no luck.
People were very friendly, which I've come to expect from Sheraton staff, but the Sheraton at Society Hill is light years better. This hotel feels way outdated.
June 6, 2015
Rated 2 out of 5 by NeilHS Overpriced, under-maintained.
Staff were great, but the room was horrible and clearly needs help/maintenance/upgrading. A plug next to the bed (to charge cell) diddn't work, the desk is horribly beaten up and looks like it should be thrown away; the sink was clogged and wouldn't drain, the room was cramped and tight (had to move desk chair out of the way to get to bed); all this for $300 / night? you've got to be kidding....clearly surviving on proximity to convention center and overflow when other hotels are full, but an overall poor experience.
May 6, 2015