Rated 4 out of 5 Staff Responsiveness and location
Long wait at the Cherry Lounge (for dinner waited almost 10 mins before I was acknowledged maybe because the staff thought I was just hanging around), for breakfast, never really got any attention so I walked out. I needed a cab to go to my meeting place, staff was unable to help I ended up walking since I didn't want to be late. Staff was friendly, but not very attentive to customer needs.
Location was convenient to where i needed to go. May stay there only if the preferred hotel is sold out.
August 14, 2014
Rated 4 out of 5 by MovingMaven Everything you need, and nothing you don't!
This Four Points is much preferable to the Sheraton in the same town and area. Excellent walking distance to most major sites and Convention Center District. Great rooms and beds with all expected facilities. Breakfast room staff are fantastic. A bit more than I expected, and I would definitely stay again.
August 8, 2014
Rated 3 out of 5 by ChefC Good Experience but Would Not Stay Again
The hotel is located in a good spot in Philadelphia. It was easy to get around, and the desk staff assisted us in getting a taxi for further travel. The front desk staff members were unbelievably helpful and friendly. I always have a ton of questions, and they answered every one patiently, knowledgably, and with a smile. I was highly impressed with the front desk member that I called when I got lost on the way to the hotel. She stayed on the line with me until I found my way. The rooms were average, but very clean.
I have two negatives. One is that parking is located across the street in a public lot that you have to pay there for. Unfortunately, someone hit my car door with theirs, seriously scratching my paint. Since it was a park at your own risk, I have no way to track who did it and must get it fixed myself.
My other negative was about the breakfast in the hotel restaurant. There was no free breakfast. We had to wait a very long time for our waitress to take our order, bring our food, and bring the bill. Even after I told her we were in a rush, it took over an hour and there was only one other table. You also had to get up to get your own coffee. I told the waitress that the machine was empty, and no one filled it so I could get more. I was very disappointed.
There is another Starwood hotel in downtown Philadelphia I stayed in before. I will be going back there next time I am in town.
August 9, 2014
Rated 5 out of 5 by jtkx Comfortable and convenient for conference visitors.
I was really happy with this hotel for a seven-day conference stay. The room was comfortable, clean, and had a nice view. The staff was very nice and helpful, and the room service food was tasty and prompt.
The location is particularly good. If your conference is only at the convention center, the hotel is right across the street, and you can quickly get under the first-level underpass if it is raining. For huge conferences, you're 0.3 to 0.5 miles from the other hotels with conference space, which is very convenient. For cabs, ask the desk or hail one at Arch and 12th, where there's a lot more traffic. Also, for vegetarians, the location helps, as there's good food available at nearby restaurants (and the hotel restaurant/room service). You can also easily walk to the historical attractions in 15-20 minutes if you need an afternoon away from conference fun.
My room faced South and had a nice skyline view. The rooms on that side appear a little smaller on the floor plan, but I think the view is worth it. Using the desk is a bit tight, but I preferred sitting in the comfy chair and using one of the ottomans.
August 7, 2014
Rated 5 out of 5 by CRH1 What I was looking for
The hotel had all the facilities I needed. The room was fine. The staff were very helpful. I had a good breakfast at a reasonable rate. It fitted the bill for me perfectly.
August 5, 2014
Rated 1 out of 5 by briane this hotel is in major need of an upgrade
well below the other philadelphia spg properties including the 3 airport hotels. i wasn't recognized or thanked for being platinum upon arrival. i tried to valet the car as there is a big sign that says valet in front of your door. but there is no valet. then in the room (that looks like it was last updated 10 years ago) i was disgusted by a pretty huge stain on the down comforter. Additionally, the blackout shades are too small for the window. From 5am i kept trying to figure out how to cover all the light creeping into my room. I had a sprained toe during my toe so i tried to get ice. i had to go to 3 ice machines before one would work. your hotel is in dire need of an upgrade.
July 24, 2014
Rated 4 out of 5 by suds617 Great location, comfortable and resposive staff
I've stayed here on business previously and this time my family only stayed for one night to catch city sights/eats on our way to Sesame Place. We had an issue with the hotel overnight (the directions I gave at check-in didn't make it to the next shift and my husband had a hard time checking in, which required him to wake me up at 2am let him in, and housekeeping didn't know about my late check out). The housekeeping staff I came in contact with, were extremely courteous and polite. The staff person didn't miss a beat and said she would contact the front desk to fix it, and it was fine. Upon check out, I mentioned the overnight check in issue to Sam the Front Desk supervisor, only because he was so friendly the night before checking us in, and he was quick to follow up with the General Manager. I am so impressed by the follow up of the staff. We will certainly return to this location on our next trip to Philly! Loved the water in the room and my kids loved the cookies in the lobby. Within walking distance to Chinatown, Redding Market and historic sites!
July 30, 2014
Rated 4 out of 5 by JazzyHornet For the practical traveler
Good value considering active location.
July 30, 2014