Rated 1 out of 5 by Juli704 shouldnt be a SPG property
I have stayed here several times before in the past and it was nice. This trip was terrible. This hotel is a two star total downgrade. The extended stay is nicer. Uncomfortable bed, markings all over the wall, dirty lamp shade, bathroom door has holes in it. Very disappointed and I am a loyal Gold member. I will not stay here again. Staff was nice. This should not be SPG property
November 26, 2013
Rated 1 out of 5 by EZ123 Horrible
When I first checked in, there was only one person at the desk. So it took a long time. When I looked at the front desk, it was so dusty it looked like it had never been cleaned. The room was decent except that the wallpaper was peeling off the walls, the paint was peeling off the frames of the pictures and all of the literature at the desk was ratty and "well used". I went to the bar for a glass of wine and the bartender asked me to bring the glass back because people would take them and not bring them back. I could hear everyone around me in their bathrooms when I was in my room. I put the request for breakfast on the door the night before and it was still there in the morning - even though my bill had been dropped off. When I called the hotel the next morning because I was concerned I had left something behind, the lady at the front desk said, "Hold on - I have poeple in front of me." and put me on hold. Overall, it was a horrible hotel. I will never return.
November 14, 2013
Rated 1 out of 5 by dworthi807 Poor Airport Shuttle Service
I waited 1 1/2 for the airport shuttle and this was after calling twice for a pick up. I mentioned to the manager that the airport shuttle was a little slow. His response was at least it is free. This tells me that not only is the shuttle slow but the management is poor. I will not stay here again
October 10, 2013
Rated 2 out of 5 by Bsmith201 Bad Experience
This is my first truly poor experience at a Starwood hotel. Very disappointing:
-Airport Shuttle van pick-up was standoffish, did not say hi, help with bags, or even acknowledge me.
-My SPG/Gold status was not recognized, when I asked if I could please receive my gold welcome reward, the front desk staff even tried to argue I was not a SPG gold member and I had to prove it to him.
-2 of the electrical outlets in room not working
-Three small droppings in the room, unsure what they were, but even after a room cleaning they remained, proving nobody cleans well here.
-AC unit extremely loud and hard to sleep with.
-Wake up call did not occur as I set it with front desk.
-Breakfast system is awkward, having to buy a voucher at the front desk. Food was the worst I've ever had at a Starwood hotel.
-Facility is run down and in a bad area.
On the positive side, the staff was nice and the bed was comfortable.
This should really not be a SPG hotel, it is not up to the standard, and it is in need of a lot of work. I would not return, and not recommend this hotel for any usage purposes.
October 21, 2013
Rated 2 out of 5 by CRWorld54 Very Disappointed
We are very disappointed in the condition and attitude from this hotel. We travel a lot and stay in many of the Starwood hotels.
This is the first time, that I felt the room was not clean. Sofa had stains on it and the bed skirt was dirty. After informing the front desk, they apologized, however we did not get any results, The sofa was not treated, nor did they give us a sheet or blanket to throw over the dirty sofa. (We asked and they did not give it to us.)
We are Gold members and they charged us for an upgrade to this dirty suite.
Very disappointed and we will return to Charlotte, but we will not be staying here again.
October 26, 2013
Rated 3 out of 5 by SteadyAT Noisy fan
The stay here is as expected with the Four Points brand - nothing fancy, but certainly adequate. We used this hotel literally as a quick overnight stop on our way home on our road trip.
Had booked a suite, and it was nice to have a little dinette area and a fridge. Only issue was an extremely noisy air con / heating ventilation unit - the fan would jolt us awake and we ultimately had to turn it to a constant "on" and put up with the loud white noise, rather than have it come on and off at night and startle us!
November 2, 2013
Rated 1 out of 5 by Jeff Sad this is a Starwood Property
I want to start by saying that I am a lifetime Starwood Gold member and I absolutely love Starwood properties. I have never written a bad review. Having said that, this hotel is the worst property I have ever stayed in. To start with, it's in a sketchy part of town. The day after we checked out there were about 10 police cars blocking off about 1/2 mile on either side of the hotel. The first day my wife was there she wanted to go sit by the pool. There was a homeless man sitting by the gate to the pool (you have to walk across the parking lot to get to the pool). She turned around and came back. The pool was dirty anyway.
The room was the smallest room I have stayed in and the fact that they put my wife and myself in a room with 2 double beds made it even smaller. The carpet was dirty, the bathroom grout was dirty, and the tile was falling off of the base mold. The fixtures covering the plumbing to the toilet and the shower were hanging down showing exposed holes in the walls. The air conditioner was loud (which was a blessing since we were placed right across from the elevator and the ice machine). With a 1" gap under the door we could hear everything going on in the hall. Speaking of the AC, it had a minimum low temperature of 68 which never would let the room cool down to a comfortable level. The TV worked only half the time. If there was any rain it wasn't going to work. The wireless was spotty at best.
I'm hoping that the hotel is undergoing a renovation because there was trash everywhere, wet paint, peeled off base mold etc. The carpet in the hallway was old and torn, the hardwoods as you walk out of the elevator were buckled and the carpet in the general area was stained and dirty.
Lastly, I had called SPG Concierge to make this reservation. I asked for a pet friendly hotel as my wife was going to be traveling with me on this business trip and she wanted to bring our 11 pound Yorkie. They were very helpful in helping me find a hotel that was pet friendly. I've stayed in many Starwood properties that allow pets before. When we got there and checked in they informed us that there would be a $75 charge. We were never informed of this charge prior to our arrival. They rudely said, "it's on our website". So I checked and if you really search for it, under "announcements" the website says "Pet Policy
Dogs up to 80 pounds are allowed. A $75 non-refundable deposit per stay will be charged." There is nothing similar to a "deposit" here. This is a $75 fee! When I questioned this (as I wasn't informed when I was booking) Alex said that they would have to shampoo the entire room, carpet, furniture, bedding etc. That would be a good thing since the carpet in that room hadn't been shampoo'd since the Reagan years. I asked to speak to the manager and Alex wrote a note to give to the manager. Guess what, I was never contacted by the manager.
I'll end by saying that I'm sad to write this review. I love Starwood and will continue to stay there wherever my travels take me. But, this is not indicative of what a Starwood property is or should be.
July 6, 2013
Rated 4 out of 5 by Faith2012 The Staff
Lets begin with the cons:
Cons: Certain TV Stations did not work well in room. The bathroom is a little small, however the shower head made up for it. No fridge or microwave in room. The shuttle bus does not pick you up from bus or train stations, nor do it to you to certain places like the outlets or malls.
Pros: The bed is very, very comfortable. Staff Jeff and Alex proved to me why I stayed there, they show nothing but courtesy and professionalism. Convienient to a lot in the area.
June 19, 2012