Rated 1 out of 5 by biztraveleraz Bad room, no sleep
The room had what appeared to be a giant heater in the corner of the room (like a 2' x 2' column). And it sounded like a jet engine every time it kicked on, which happened about every 2-3 minutes all night long. Traveler beware of this property and if you stay make sure you check out the room.
January 26, 2015
Rated 1 out of 5 by Jeff Sad this is a Starwood Property
I want to start by saying that I am a lifetime Starwood Gold member and I absolutely love Starwood properties. I have never written a bad review. Having said that, this hotel is the worst property I have ever stayed in. To start with, it's in a sketchy part of town. The day after we checked out there were about 10 police cars blocking off about 1/2 mile on either side of the hotel. The first day my wife was there she wanted to go sit by the pool. There was a homeless man sitting by the gate to the pool (you have to walk across the parking lot to get to the pool). She turned around and came back. The pool was dirty anyway.
The room was the smallest room I have stayed in and the fact that they put my wife and myself in a room with 2 double beds made it even smaller. The carpet was dirty, the bathroom grout was dirty, and the tile was falling off of the base mold. The fixtures covering the plumbing to the toilet and the shower were hanging down showing exposed holes in the walls. The air conditioner was loud (which was a blessing since we were placed right across from the elevator and the ice machine). With a 1" gap under the door we could hear everything going on in the hall. Speaking of the AC, it had a minimum low temperature of 68 which never would let the room cool down to a comfortable level. The TV worked only half the time. If there was any rain it wasn't going to work. The wireless was spotty at best.
I'm hoping that the hotel is undergoing a renovation because there was trash everywhere, wet paint, peeled off base mold etc. The carpet in the hallway was old and torn, the hardwoods as you walk out of the elevator were buckled and the carpet in the general area was stained and dirty.
Lastly, I had called SPG Concierge to make this reservation. I asked for a pet friendly hotel as my wife was going to be traveling with me on this business trip and she wanted to bring our 11 pound Yorkie. They were very helpful in helping me find a hotel that was pet friendly. I've stayed in many Starwood properties that allow pets before. When we got there and checked in they informed us that there would be a $75 charge. We were never informed of this charge prior to our arrival. They rudely said, "it's on our website". So I checked and if you really search for it, under "announcements" the website says "Pet Policy
Dogs up to 80 pounds are allowed. A $75 non-refundable deposit per stay will be charged." There is nothing similar to a "deposit" here. This is a $75 fee! When I questioned this (as I wasn't informed when I was booking) Alex said that they would have to shampoo the entire room, carpet, furniture, bedding etc. That would be a good thing since the carpet in that room hadn't been shampoo'd since the Reagan years. I asked to speak to the manager and Alex wrote a note to give to the manager. Guess what, I was never contacted by the manager.
I'll end by saying that I'm sad to write this review. I love Starwood and will continue to stay there wherever my travels take me. But, this is not indicative of what a Starwood property is or should be.
July 6, 2013
Rated 4 out of 5 by Faith2012 The Staff
Lets begin with the cons:
Cons: Certain TV Stations did not work well in room. The bathroom is a little small, however the shower head made up for it. No fridge or microwave in room. The shuttle bus does not pick you up from bus or train stations, nor do it to you to certain places like the outlets or malls.
Pros: The bed is very, very comfortable. Staff Jeff and Alex proved to me why I stayed there, they show nothing but courtesy and professionalism. Convienient to a lot in the area.
June 19, 2012
Rated 1 out of 5 by dworthi807 Poor Airport Shuttle Service
I waited 1 1/2 for the airport shuttle and this was after calling twice for a pick up. I mentioned to the manager that the airport shuttle was a little slow. His response was at least it is free. This tells me that not only is the shuttle slow but the management is poor. I will not stay here again
October 10, 2013
Rated 1 out of 5 by Real this hotel is so noisy
Cheap construction with no noise isolation so you can hear all night the people talking in the corridor, the bang of the doors, the ice machine..etc..
This hotel has not the standard of a Sheraton
November 3, 2014
Rated 5 out of 5 by wmbell Another fine stay
This property is a gem.
Amir at the front desk handled himself with aplomb, and then on top handled a problem I created myself with pinpoint precision.
Alex, as he always is, was fantastic and reason enough to take advantage of this wonderful affordable Starwood property.
September 27, 2014
Rated 3 out of 5 by Kyoungcoop Everything broken
This property is NOT on the level of a Four Points hotel. The ice machine on our floor was broken as well as the bedside lamp and electrical socket. Then at 4am, the air conditioner started blowing hot air. We were tokld it would be fixed while we were out that day. When we returned 4pm, it WASN't fixed. The TV channels went out as well. Left a day early since there was no offer to change rooms or even a free meal.
June 28, 2014
Rated 3 out of 5 by NiceGuy Kind of iffy...
1st- Greeter is kind of creepy (I believe its his voice)
2nd-Black and Mild in room upon arrival
4th-TV wasn't clear at all
5th- TV Armour was broken
6th- Took forever to confirm a late checkout
7th- Got a call 3 days after checkout about paperwork that was left on the desk in the room from a guest that was there (housekeeping)
8th-Door got jammed
Ironically, still wasn't a awful place to stay.
June 2, 2012