Rated 3 out of 5 by MLR202 Subpar
Room smelled liked baby powder and once that smell wore off, room smelled musty. Noise in the hallway woke me up early in the morning. No coffee (only decaf) was available in the morning when I went down for breakfast. Air conditioner made a loud rattling sound.
September 11, 2014
Rated 4 out of 5 by ladysuper Enjoyed my stay
I enjoyed my stay at this Sheraton. The van driver was excellent and cautious, as he drove from the Airport. The room was nicely decorated and the beds and pillows so comfortable. The room service food was served quickly and was hot. The food was excellent. I was surprised that the hotel did not offer iced tea as a drink choice. That's unusual. The staff was friendly and helpful. I know that the front desk knew I held a gold card, because I was sent to the members floor. No one ever indicated that they recognized how often I stay with Sheraton, however. My only other concern was with the noise that people made when they closed doors. The doors always slammed, which interrupted my sleep on three occasions.
August 23, 2014
Rated 1 out of 5 by Jeff Sad this is a Starwood Property
I want to start by saying that I am a lifetime Starwood Gold member and I absolutely love Starwood properties. I have never written a bad review. Having said that, this hotel is the worst property I have ever stayed in. To start with, it's in a sketchy part of town. The day after we checked out there were about 10 police cars blocking off about 1/2 mile on either side of the hotel. The first day my wife was there she wanted to go sit by the pool. There was a homeless man sitting by the gate to the pool (you have to walk across the parking lot to get to the pool). She turned around and came back. The pool was dirty anyway.
The room was the smallest room I have stayed in and the fact that they put my wife and myself in a room with 2 double beds made it even smaller. The carpet was dirty, the bathroom grout was dirty, and the tile was falling off of the base mold. The fixtures covering the plumbing to the toilet and the shower were hanging down showing exposed holes in the walls. The air conditioner was loud (which was a blessing since we were placed right across from the elevator and the ice machine). With a 1" gap under the door we could hear everything going on in the hall. Speaking of the AC, it had a minimum low temperature of 68 which never would let the room cool down to a comfortable level. The TV worked only half the time. If there was any rain it wasn't going to work. The wireless was spotty at best.
I'm hoping that the hotel is undergoing a renovation because there was trash everywhere, wet paint, peeled off base mold etc. The carpet in the hallway was old and torn, the hardwoods as you walk out of the elevator were buckled and the carpet in the general area was stained and dirty.
Lastly, I had called SPG Concierge to make this reservation. I asked for a pet friendly hotel as my wife was going to be traveling with me on this business trip and she wanted to bring our 11 pound Yorkie. They were very helpful in helping me find a hotel that was pet friendly. I've stayed in many Starwood properties that allow pets before. When we got there and checked in they informed us that there would be a $75 charge. We were never informed of this charge prior to our arrival. They rudely said, "it's on our website". So I checked and if you really search for it, under "announcements" the website says "Pet Policy
Dogs up to 80 pounds are allowed. A $75 non-refundable deposit per stay will be charged." There is nothing similar to a "deposit" here. This is a $75 fee! When I questioned this (as I wasn't informed when I was booking) Alex said that they would have to shampoo the entire room, carpet, furniture, bedding etc. That would be a good thing since the carpet in that room hadn't been shampoo'd since the Reagan years. I asked to speak to the manager and Alex wrote a note to give to the manager. Guess what, I was never contacted by the manager.
I'll end by saying that I'm sad to write this review. I love Starwood and will continue to stay there wherever my travels take me. But, this is not indicative of what a Starwood property is or should be.
July 6, 2013
Rated 3 out of 5 by Jireh77 Lousy Check-out Service
No one manning desk at morning of departure. Waited 15 min, searched general area. Was in rush to catch shuttle to airport. Finally a load of airline employees appeared to check-in and magically the young lady on front desk duty showed. She ignored me and immedately began serving the airline employees. I waved my key card as I wanted a final bill to confirm close out of my account. She said "put the card there" and continue to service others. I left so I would not miss the shuttle to the airport. All other services were excellent but my encounter with this young lady at the front desk has seriously tainted my experience with this property. Highly unlikely that I would personally return. I still do not have a final receipt.
August 16, 2014
Rated 4 out of 5 by Traveler2015 Nice recovery
Thank you for your responsiveness. It was a pretty rough start but your staff sure made up for the rough beginning.
August 23, 2014
Rated 4 out of 5 by Faith2012 The Staff
Lets begin with the cons:
Cons: Certain TV Stations did not work well in room. The bathroom is a little small, however the shower head made up for it. No fridge or microwave in room. The shuttle bus does not pick you up from bus or train stations, nor do it to you to certain places like the outlets or malls.
Pros: The bed is very, very comfortable. Staff Jeff and Alex proved to me why I stayed there, they show nothing but courtesy and professionalism. Convienient to a lot in the area.
June 19, 2012
Rated 2 out of 5 by Seokhyun No Internet, No honoring SPG member
I spent one night with my parents in two rooms. My wife and I are SPG preferred members (our spg numbers are 43071428495 and 43126616423). I found there was no benefit (such as room upgrade or free breakfast) for SPG preferred members when I checked in. I also found that I could not use internet at all. If I had known the fact that I could not be online, I would have not made reservations.
August 19, 2014
Rated 1 out of 5 by Lizrd don't stay here
The customer service was bad, it was in a bad part of town, the room was pretty gross...just don't. Plenty of other places close by.
August 21, 2014