Rated 1 out of 5 by Jeff Sad this is a Starwood Property
I want to start by saying that I am a lifetime Starwood Gold member and I absolutely love Starwood properties. I have never written a bad review. Having said that, this hotel is the worst property I have ever stayed in. To start with, it's in a sketchy part of town. The day after we checked out there were about 10 police cars blocking off about 1/2 mile on either side of the hotel. The first day my wife was there she wanted to go sit by the pool. There was a homeless man sitting by the gate to the pool (you have to walk across the parking lot to get to the pool). She turned around and came back. The pool was dirty anyway.
The room was the smallest room I have stayed in and the fact that they put my wife and myself in a room with 2 double beds made it even smaller. The carpet was dirty, the bathroom grout was dirty, and the tile was falling off of the base mold. The fixtures covering the plumbing to the toilet and the shower were hanging down showing exposed holes in the walls. The air conditioner was loud (which was a blessing since we were placed right across from the elevator and the ice machine). With a 1" gap under the door we could hear everything going on in the hall. Speaking of the AC, it had a minimum low temperature of 68 which never would let the room cool down to a comfortable level. The TV worked only half the time. If there was any rain it wasn't going to work. The wireless was spotty at best.
I'm hoping that the hotel is undergoing a renovation because there was trash everywhere, wet paint, peeled off base mold etc. The carpet in the hallway was old and torn, the hardwoods as you walk out of the elevator were buckled and the carpet in the general area was stained and dirty.
Lastly, I had called SPG Concierge to make this reservation. I asked for a pet friendly hotel as my wife was going to be traveling with me on this business trip and she wanted to bring our 11 pound Yorkie. They were very helpful in helping me find a hotel that was pet friendly. I've stayed in many Starwood properties that allow pets before. When we got there and checked in they informed us that there would be a $75 charge. We were never informed of this charge prior to our arrival. They rudely said, "it's on our website". So I checked and if you really search for it, under "announcements" the website says "Pet Policy
Dogs up to 80 pounds are allowed. A $75 non-refundable deposit per stay will be charged." There is nothing similar to a "deposit" here. This is a $75 fee! When I questioned this (as I wasn't informed when I was booking) Alex said that they would have to shampoo the entire room, carpet, furniture, bedding etc. That would be a good thing since the carpet in that room hadn't been shampoo'd since the Reagan years. I asked to speak to the manager and Alex wrote a note to give to the manager. Guess what, I was never contacted by the manager.
I'll end by saying that I'm sad to write this review. I love Starwood and will continue to stay there wherever my travels take me. But, this is not indicative of what a Starwood property is or should be.
July 6, 2013
Rated 5 out of 5 by wmbell Another fine stay
This property is a gem.
Amir at the front desk handled himself with aplomb, and then on top handled a problem I created myself with pinpoint precision.
Alex, as he always is, was fantastic and reason enough to take advantage of this wonderful affordable Starwood property.
September 27, 2014
Rated 4 out of 5 by snow100 short stay
I enjoyed my stay at 4-Points. I do think the requrement to go to the front desk for a breakfast voucher is cumbersome and not efficient. Plus I did not feel the breakfast was worth the price I paid. You would do better to includebreafast in the room price. Everything about the hotel except for the meal was as expected and as promised.
September 22, 2014
Rated 4 out of 5 by Faith2012 The Staff
Lets begin with the cons:
Cons: Certain TV Stations did not work well in room. The bathroom is a little small, however the shower head made up for it. No fridge or microwave in room. The shuttle bus does not pick you up from bus or train stations, nor do it to you to certain places like the outlets or malls.
Pros: The bed is very, very comfortable. Staff Jeff and Alex proved to me why I stayed there, they show nothing but courtesy and professionalism. Convienient to a lot in the area.
June 19, 2012
Rated 1 out of 5 by dworthi807 Poor Airport Shuttle Service
I waited 1 1/2 for the airport shuttle and this was after calling twice for a pick up. I mentioned to the manager that the airport shuttle was a little slow. His response was at least it is free. This tells me that not only is the shuttle slow but the management is poor. I will not stay here again
October 10, 2013
Rated 3 out of 5 by MLR202 Subpar
Room smelled liked baby powder and once that smell wore off, room smelled musty. Noise in the hallway woke me up early in the morning. No coffee (only decaf) was available in the morning when I went down for breakfast. Air conditioner made a loud rattling sound.
September 11, 2014
Rated 4 out of 5 by ladysuper Enjoyed my stay
I enjoyed my stay at this Sheraton. The van driver was excellent and cautious, as he drove from the Airport. The room was nicely decorated and the beds and pillows so comfortable. The room service food was served quickly and was hot. The food was excellent. I was surprised that the hotel did not offer iced tea as a drink choice. That's unusual. The staff was friendly and helpful. I know that the front desk knew I held a gold card, because I was sent to the members floor. No one ever indicated that they recognized how often I stay with Sheraton, however. My only other concern was with the noise that people made when they closed doors. The doors always slammed, which interrupted my sleep on three occasions.
August 23, 2014
Rated 3 out of 5 by MichaelP2012 Average Hotel at the Airport but disappointing
As a major road warrior , spending over 200 nights a year in a hotel room , I have come to stay at many hotels, especially at an airport.. This particular property is average at best. I certainly was greeted well by the hotel desk staff upon arrival, however the suite I was assigned was disappointing. Upon arrival I inspected the room to find stains in the ceiling tiles, as well as a very loud air conditioning system. The furniture was for the most part worn, and several dents, scratches etc. were visible. While the suite was clean, I got the impression is was minimally done. The Hotel Wi-Fi while free did not stay connected with my lap top, and when I did was slow. Because of the air conditioning noise ( had to keep the AC on due to hot humid conditions) I had to sleep with ear plugs. Need less to say my quality of sleep was not good. I won't be coming back , nor can I recommend this property certainly as a lifetime Platinum guest. I will write a trip advisor review as well.
July 16, 2014