Rated 4 out of 5 by Bill99 Great hotel and Conference facilities with good food and service
The hotel accomodations are good and they have the Pure Rooms for added comfort for those with allergies. Very convenient for people attending conferences at the attached confernece center. Food abonds and is good!
October 24, 2014
Rated 3 out of 5 by soonerfan NO common sense at front desk - check-in
I requested a room for the Handiccapped when I made my reservation and when I checked in, I was assigned a room at the end of the hall in the furthest wing. I paced it , 204 paces, 510 feet. It was necessary to get a wheel chair in order to get my wife back to the front desk. They then assigned us a room only 15 feet from the elevator. What were they thinking the first time when they
assigned us a room so far away from the elevetors. SHAME< SHAME SHAME on the front desk and whoever does the training at this hotel.
P.S. The pool was closed on Saturday for 3 hours for a private party.
December 12, 2012
Rated 5 out of 5 by KCQED Best Customer Service
From the moment I stepped up to the registration desk until after I left (I called to check on a receipt) I received not only timely, efficient, friendly and responsive customer service. Jerry at the front desk was the best; Megan at the Front Desk, Room Service and Housekeeping also provided top quality service. Thank you all!
March 22, 2014
Rated 3 out of 5 by Bill49 Nice facility but paper thin walls and small room for the money.
The facility itself was nice and the staff pleasant. It could have been excellent but for the thin walls and small room for the money. I could hear the guy next store talking on the phone and could actually hear the person he was talking to on his phone, and it wasn't on speaker. I had to keep the fan and air conditioning going as white noise to sleep. Being able to sleep in a quiet setting and a sense of privacy is important to me. This is the second four points sheraton with this problem so I will choose a different hotel next time. Why such a nice facility did not go the extra mile with thicker walls or soundproofing is beyond me. And for + 240 a night I thought I would have a larger room which was tiny.
May 20, 2013
Rated 3 out of 5 by BigBill Only South Boston Location
Another is needed closer to I-93 route 3 junction. This hotel is inconsistent, I did not feel that it was worth the points redemption, and on booking, the price seemed high. Platinum recognition was very basic. Breakfast was disappointing. Front desk was very cheery on check-in. Housekeeping treated me very oddly when I asked about getting some glass glassware. Facilities are basic and perfectly satisfactory, but the only South Boston Location and not terribly convenient. The pool facility was above average, quite a bit. Given a trial stay to see, will do again if needed.
May 26, 2014
Rated 4 out of 5 by DKGrandma One Bistro restaurant
While the food at One Bistro is very good, the service is lacking. We were there for 2 different meals and both times the wait was excessively long. Definitely needs improvement.
My stay at the hotel, otherwise, was very pleasant.
October 17, 2014
Rated 5 out of 5 by j4chau Nicest Four Points by Sheraton out there
Definitely the NICEST FOUR POINTS BY SHERATON. Was here for a night for business travel and this hotel exceeded my expectations.
- The facility looks great and is huge - this could easily be a regular Sheraton brand hotel
- The breakfast was amazing - FRESH FRUIT SMOOTHIE AND OMELETTE BAR!?
- Great space for events - during my stay the Philadelphia Eagles had an event and it still was not crammed
- Huge pool, nice gym
- Great restaurant/bar
- It's in Norwood - but I guess thats also why the prices are so reasonable
August 26, 2014
Rated 1 out of 5 by Gina27 Unhappy With This Stay
I have stayed at this hotel several times in the past. I live local, but will stay here for weddings, home power outage, ect. I was extremely unhappy with my last stay over the weekend. I was not recognized for being a higher level SPG member, and not given preferred treatment. I had requested a King bed room and I was given the traditional room with a queen bed (room is extremely small). The part that really upset me was I called in around 9-930 and had asked for glasses, and they were never delivered to the room. Very disappointed with this stay and the service!
February 11, 2013
Rated 5 out of 5 by srich2308 Very Enjoyable Stay
My wife and myself staid at the Four Points for a Mother's Day gift. I accommodations were extremely clean and first class. The pool area is especially nice, great to finally find an indoor heated pool that was actually warm.
The staff and food at the One Bistro was great and the morning breakfast buffet a nice touch.
The only negative was that a wedding party was staying on our floor and was a little noisy, it would be nice if hotel staff patrolled the floors after events like that to keep the after parties quiet.
I would definitely return for a visit.
May 13, 2014
Rated 4 out of 5 by Suzie21 Enjoyed my stay
Except for the fact that the bed was too soft for my liking. It felt like sleeping on marshmallows. And, could have used 2 bottled waters instead of 1 bottled water for 2 people.
October 13, 2014
Rated 3 out of 5 by Douglas Poor choice of room assignment
When we arrived at the hotel we were assigned a large, clean, and comfy room but for some reason the staff surrounded us with guests who were attending a wedding. At apprx. 12:10 am I had to ask them to close their doors and be quiet since they were drinking and extremely loud in the hall; but they refused. After two calls to security we finally had our room and floor changed at 1:00 am with our sleep being delayed until apprx. 2:00 am. While our room and the hotel and staff are very nice I believe their judgement as to our room placement is questionable.
September 12, 2012
Rated 5 out of 5 by Patsfan11 Overall good experience
Stayed in this hotel for 1 night while in town to see a Patriots game. The lobby and the rooms are very nice and clean, and overall the hotel has a great feel. We arrived at 4pm on day of check in and still had to wait 45 mins before they would give us a room. This was frustrating, but they gave us free breakfast vouchers as an apology. The breakfast was excellent. All of the food was very fresh, the staff was polite, and the omelettes were great. I would stay here again when I am in the area.
August 18, 2014
Rated 5 out of 5 by Vince68 Wonderful staff responsiveness!
We stayed here last year and decided to return this year since we had such a good time last year. This year Tauny and John were very supportive of us and helped get me around town easily while patiently answering all my questions/needs. I was unhappy with the shower water temperature control and our sink tended to back up. I told this to the front desk and they said they would take care of it but we were checking out. This facility is so beautiful and I can see why people have their functions here! There is ample parking. Thank you.
June 9, 2014
Rated 4 out of 5 by Sgb27 Exhausted and Needed a Bed!
We had to go to Boston to visit a dear friend who is in the hospital and unfortunately, dying...
Husband wanted to drive home to CT, but by the time we left the hospital, we were both exhausted. We don't know the Boston area, so I called Sheraton and they referred me to Norwood Four Points (they didn't have a room available at the Needham Sheraton, where I originally wanted to stay, because they had an indoor pool). The original room they gave us (a king) was nice but was so far away from the elevators (we are both somewhat handi-capped at this age), so we requested a different room, which was right around the corner from the elevator. The double beds were great and the dinner we had downstairs was ok - we ordered appetizers - some hit the mark, like the mussels and others did not, like the onion soup and the baked brie... Overall, the hotel was just what we needed and gave us a brief respite from reality.
September 22, 2014
Rated 5 out of 5 by TLCummings I'm Impressed
This is my second stay at a Four Points and my second stay at this location. For someone that travels a great deal, I'm impressed with Sheraton and the Four Points brand. I honestly can't find a thing wrong with this. Everything from their breakfast buffet, their front desk staff, their in-house restaurant (One Bistro), their rooms, and their facilities, was GREAT! I even went out of my way to tell the front desk as I was checking out that I was very happy with my experiences there and would definitely return. All I can say is WELL DONE!
January 22, 2013
Rated 2 out of 5 by 1unhappyguest Worst Sheraton experience!
There with a sports team so treated poorer than if a "regular" guest. Was placed in the furthest room above the delivery dock and awoken at 5 am by the reverse beeping if the delivery truck and noise of delivery! I had asked about a late check-out both at the time of reservation and upon check-in and was told it was probable but to talk with staff the morning of check-out. Then was told that morning they NEVER allow late check-out for guests staying as a sports teams. I had to argue with them mentioning that previosly I was told it was probable based on availability and I reported the delivery truck waking us up at 5am. Staff lied about availability which she later admitted and basically told me too bad about being woken by truck.. "that deliveries happen".
September 4, 2012
Rated 4 out of 5 Hotel was fun, but room wasn't so clean
I recently stayed at the Four Points Sheraton in Norwood, MA for a one night stay with my wife and two children. We were excited to be close to home but have the fun of a hotel stay and the use of the indoor pool.
Everything was great, except we found two pills on the floor in our room. They were obviously medication tablets from a previous guest that should have been cleaned and removed before the room was occupied by us. With two small kids who were exploring the room, we were lucky to find them before they did.
February 18, 2013
Rated 4 out of 5 by jlcAD Thin Walls
Overall the stay was pleasant. However there was one bit of unpleasantness. I arrived Saturday, and both Saturday and Sunday there were Weddings at the hotel. and of course the party would eventually find its way back to the hotel rooms which were apparently right next to mine. And they partied till well into the morning. Also I knew when anyone used the facilities. I could hear every drop like is was in there with them. If it wasn't for a set of noise cancelation headphones I doubt I would have gotten any sleep.
May 1, 2014
Rated 4 out of 5 by garySPguest Front desk staff needs to focus better on individual guest records
This hotel incorrectly recorded my stay as part of a prepaid group reservation and therefore denied my SPG points and stay credit. Consequently, SPG agents made me state my case to the research team and to send a copy of my room folio to prove it was a qualifying stay. I was ultimately credited properly but I feel the hotel should provide some compensation to offset my inconvenience, especially since it was the fault of an incompetent desk clerk. So far, they have not. Otherwise the hotel experience was very good.
March 29, 2014
Rated 5 out of 5 by Louigi Wedding Weekend
My family stayed here for a wedding. The hotel was very comfortable. Rooms were clean and good size. Food was great at the wedding and at the breakfast the next morning. The only problem was the fish smell in the hall, near the kitchen. Maybe a better exhaust system?
September 22, 2014
Rated 5 out of 5 by SunSG MD
Enjoyed the amenities and My stay.
October 2, 2014
Rated 5 out of 5 by Matt21283 Wil Stay Again
Was staying in MA overnight for work. Exceeded my expecations. The room was spacious, bed comfortable and internet free. The restaurant on site was good as well. I would definitely suggest staying here if you are in the area. The Pure rooms are great.
September 19, 2014
Rated 5 out of 5 by Grace30 Will return
I was completely satisfied from the moment I made my reservation, calling to ask about hotel, transportation etc, to my stay there, for the excellent breakfast. The staff were always pleasant, obliging and helpful in all ways. The room was very clean as well as the complete hotel facility.
September 15, 2014
Rated 2 out of 5 by wdiana disappointing
I booked the club level and was disappointed that although we were on the club floor there wasn't a lounge or anything extra for being on the club floor. Also, we had to wait quite a bit for someone to come and "lifeguard" the pool area before we were allowed to go into the water. I guess this is a rule enforced by the town of Norwood, however, they simply had an employee come sit by the pool and doubt he was trained as a lifeguard.
August 10, 2014
Rated 4 out of 5 by David343 Very good overall; great staff.
The rooms are very comfortable, the staff is outstanding, and the convenience of having a conference center attached is fantastic. However, a chronic problem remains: a business oriented hotel needs to have reliable Internet service. Dropped connections are constant here which is unacceptable.
September 10, 2014
Rated 5 out of 5 by Betsygirl I cannot say enough about this hotel!
My husband and I stayed here for 8 nights while attending a conference. We ate all meals at the hotel; some catered to our group and some in the restaurants. All of the staff seemed dedicated to serving guests and every employee we met was very friendly. The food was amazing. I am a vegetarian and the food was fabulous. I have been to many conferences and never had meals like this. We used the fitness room and the pool and hot tub. Equipment worked and everything was spotless.
January 12, 2014
Rated 3 out of 5 by GA123 Middle of the road
Not overly impressed with the hotel for the price. While in town we stayed in downtown Boston proper for only about $50 more a night and rooms were MUCH nicer. Rooms could use an update...especially the bathrooms. Needs outlets near the bed for charging electronics.
September 8, 2014
Rated 5 out of 5 by JAH75 Wedding Overnight
We stayed for a wedding and had an excellent experience. There was a mix-up with our reservation through the group block, but the front desk staff were friendly, responsive and helpful. They set us up without problems and were very courteous. The room was small, but very well decorated and comfortable. The bed was incredibly comfortable and the room was very clean. I would absolutely stay again. thank you!
August 4, 2014
Rated 5 out of 5 by soccer678 A mini vacation
Staying at the Four Points by Sheraton in Norwood was a delightful experience. The staff was exceptionally helpful and personable.
The pool was clean, warm and child friendly.
The room was clean, comfortable.
I would highly recommend this hotel.
September 6, 2014
Rated 3 out of 5 by tirednextday2 Bad night sleep
Hotel was booked completely.Which was fine except for the fact that there was a crowd of "drunk"? people in a room near to ours that wanted to party practically all night. Needless to say my husband & I got very little sleep. I called the front desk & after 2 calls they got the group to quiet down. I requested to be moved to another room however I was told there were none available. This may not have been the hotels fault but we still didn't get any sleep.
September 23, 2013