Rated 1 out of 5 by kira13 Poor Staff and Airport Pick Up Service
After a over hour long wait for the supposed shuttle, the front desk manager was probably one of the rudest I have encountered yelling and telling me I was incorrect and that I had somehow missed the shuttle. No apology was offered. When I presented my boarding pass with the arrival time, he accused me of "making up the document" ...
If you value your time during a layover, stay somewhere else. Several of the guests I spoke with also mentioned that their shuttle wait time was over an hour.
November 22, 2012
Rated 1 out of 5 by Flonightpilot Awful Hotel, barely a "one star"
Smoky, dirty and the restaurant was closed for a party that was so loud I heard it on the 6th floor!
The smoking area is 20' from the front door and heavily used. The smoke travels right into the hotel and through the hotel windows.
There is a $10.00 charge for parking as a hotel guest in the hotel lot!
All in all, an awful experience and gigantic waste of money. I would have been more comfortable sleeping in my car at the airport.
July 22, 2013
Rated 5 out of 5 by Grape Very Nice Hotel
I had a very nice stay at this hotel. I didn't get a chance to dine in the hotel, so didn't rate the Food & Beverage.
September 22, 2014
Rated 3 out of 5 by traveler Surprising lack of cleanliness
Disappointed in my stay last month. Room was not clean--dusty, remote filthy, and bathroom appeared to be just wiped down.
Also had problem with SPG points credit from hotel.
March 25, 2013
Rated 1 out of 5 by fucl Airport Shuttle
I was waiting for over 40 minutes under low termperature outside the Vancouver airport.
The driver reported shuttle schedule is every 45 minutes.
December 26, 2012
Rated 5 out of 5 by MXglobe best in class
there is everything about this place giving us a nice warm and charming feeling about it. a big surprise for us, as a four point property, and easily beat many of our westin and sheraton stays in north america. first we were greeted by the night shift manager, Roy, who was super attentive and professional in handling our checking in and room was efficient and sizable, left alone the bed was supper comfortable as well (another nice surprise). the morning staff, Jason was equally helpful and superbly professional in ensuring all our needs were dealt swiftly. so thank you everyone, big thumb-up.
July 28, 2014
Rated 5 out of 5 by Joel65 Excellent Hotel
We got in very late at night, was picked up at airport and took to hotel and everything went just great. Had breakfast there next morning and was taken back to the airport and again everything went very well. Had a great nights sleep and ready to start a cruse to Alaska. Well pleased.
September 11, 2014
Rated 5 out of 5 by WacGen Friendly and helpful front desk staff made experience superb
This property is much better than most Fourpoints properties - the building seems solidly made as I cannot hear any noise from upstairs or neighbors. The décor and facilities also seem to be better than most Fourpoints as they can host events and possibly even small wedding receptions.
What made my experience excellent was the extra helpful and friendly front desk staff (Leslie). She not only greeted me warmly, she efficiently checked us in and offered helpful local's tips on attending the event we were in town for. It is refreshing to see Fourpoints hotel staff that actually know the area and can make informed recommendations.
February 4, 2013
Rated 5 out of 5 by Tiger3115 Amazingly thoughtful staff
The Chinese waitress Lisa in the restaurant is really helpful, friendly and thoughtful. I had a wonderful breakfast.
September 13, 2014
Rated 4 out of 5 by sc1234 Good value - clean, modern hotel
Hotel has undergone a recent renovation - rooms are clean, modern and nice. Hotel was quiet and staff was generally helpful but may have been stretched when we visited.
Hotel is close to Landsdowne mall and has a number of Asian restaurants in the vicinity.
Parking is not free - this was surprising since we went over the weekend and this was not a high traffic area. Would have been nice to have free parking.
Also, we had an electric vehicle and would have preferred a power outlet in the parking area for EV charging. Outlets exist, but the recent renovations have caused these to no longer function.
July 7, 2014
Rated 4 out of 5 by Northguy Excellent
This location provided the standard service I expect from 4 Points: excellence.
September 13, 2014
Rated 4 out of 5 by gyhang GREAT STAY
Everything was great. Fantastic location and excellent staff interactions.
September 10, 2014
Rated 2 out of 5 by linyc27 Internet Issue
Had a long stay at this hotel back on July 2014. Brand new renovation for the room. It's very nice to stay in this hotel but the only bad thing is internet. This hotel subcontract their internet service to third party company. And the speed of the internet is very very very slow even with bad connection. After call to their thrid party company, they can't fix it. I can only use my phone as hotspot to use internet. I don't know why such big brand hotel use such low quality internet to provide to customers. Internet is very common now, why they use cheap low low class internet in the whole building. Sigh...if you are not using internet in hotel, you can stay in this hotel. If you have high demand for using internet in hotel, you better not to stay in this hotel.
August 12, 2014
Rated 5 out of 5 by SeanL Clean Hotel in Excellent Location
Our family stayed in this hotel for 4 days two weeks ago. Having stayed in many 5-star places in the world, I would say this place exceeded my expectation considering it's price, star level and not-so-high rating. Two advantage for this hotel:
1) Newly renovated: very clean and simple
2) Location: easy access to airport (but no noise) and to Vancouver downtown. Most of all, it is on same street where many best-rated Chinese restaurants in North America are located.
I would highly recommend this place!
August 15, 2014
Rated 5 out of 5 by Gary2208 Great stay...just as expected
Everything was great. Fantastic location and excellent staff interactions. I think the value received by the guest for the money spent is as high at a Four Points facility as any other property in the SPG system. Always have been pleased with my stays at Four Points...from Venture, CA to Victoria, BC, from Vancouver Airport to Cape Cod,MA.
August 28, 2014
Rated 5 out of 5 by ConcertGoer VERY HELPFUL STAFF
We stayed two nights at the Four Points (one before and one after a cruise we were taking). The hotel is located conveniently close to the airport with lots of restaurants nearby. We were upgraded as a result of our gold status and the room we were given was excellent. I must commend the staff on the assistance they provided in advising as to what stores and restaurants were in the area and how to get to them. The shuttle service provided by the hotel was also greatly appreciated.
August 10, 2014
Rated 2 out of 5 by jane Everything has a price tag
We stayed for 4 nights and went to VIctoria for a day trip. We asked the staff to store our luggage and they charged us $3 per luggage per night. We had stayed in Starwood's hotels all the world and this is the first hotel that charges us, particularly when we will be returining to the same hotel for 2 more nights. There is only one samll bottle of water for the two of us. The white towels look gray instead of white. Hotel needs upgrading. Hotel owner and upper managemen needs to do some serious thinking of where they want to take this hotel. This hotel will only go downhill if they consider to operate in thie current mind set. There is nothing great about this hotel execpt for the location.
March 30, 2013
Rated 5 out of 5 by rbhatts This hotel is convenient
Hotel is conveniently located and is accessible to all attractions within span of 20 mins drive
August 30, 2014
Rated 5 out of 5 by jlohr Very accomodating
We arrived quite early in the day and stopped by the hotel to see if there was any way we could check in early. The front desk took our phone number and called us with a room ready in around an hour after our arrival. When we got to our room we realized there was no fridge for our baby's milk and they brought one up for us quickly and with no hassle. We really appreciated the great service, especially when we misplaced our room key not once, but twice! Traveling with an infant is not easy, but staying at the Four Points by Sheraton Vancouver Airport definitely smoothed some of the bumps!
June 9, 2013
Rated 4 out of 5 by boreilly666 Great Staff, Local food only
I think this hotel caters mainly for Asian customers or folks that appreciate eating good Chinese food. There is plenty here.
We found recommendations for other food choices were poor (we yelped a few of the recommendations and none was above a 2). We did find some great restaurants in the Stevison area that was only 10 minutes away, so give yourself some time and choose what fits.
August 12, 2014
Rated 5 out of 5 by 7Marice Front Desk check in Excellent
I forgot the name of the front desk rep agent that checked me in that night. There were 2 ladies there but I did not care much about the other lady. I would like to give the credit and recognition to the right front desk agent. I was glad that I approached her and not the other. She made everything worked for me and went out of her way to accommodate me. She should be commended for her great service ethics.
August 8, 2014
Rated 5 out of 5 by IslandTraveller Great sleep!
Had a great short stay at the Four Points Vancouver Airport with my family this past weekend! The beds were extremely comfortable - one of the best sleeps I ever had! The Four Points Comfort beds are amazing!
The breakfast buffet was also a great option, avoiding waiting time at the restaurant if you have to get going early and the F&B service was great - very attentive service!
August 10, 2014
Rated 4 out of 5 by GKWW The hotel is in the great dining location.
This hotel is located in a great area if you want convenience to Asian restaurants and markets!! It's also convenient to the airport since it has its own shuttle service.
August 20, 2014
Rated 4 out of 5 by Ewok Reasonable hotel. Bus driver has issues!
Both trips the shuttle driver was very aggressive, intolerant, rude and insensitive to cultural differences (note: shouting the same phrase over and over to someone who does not understand does not increase the likelihood of comprehension). Maybe he was having a bad week...
August 14, 2014
Rated 4 out of 5 by luih2000 Business Accomodation
Overall the hotel is good; the staff was very helpful and nice. However there are a couple of things that hotel needs to improve. The room door seems to be thin as I could hear other guest walking and talking on the hallway. And a minor upset was that there was no food available after 10PM because the cooks leave at the time.
August 10, 2014
Rated 5 out of 5 by Sheena4 Convenient location, friendly/acommodating Staff
Very satisfactory service, way more than I expected as the Organizer for our Reunion event.
August 19, 2014
Rated 5 out of 5 by jitu underwriter- insurance
v.good enjoyed the stay good location and facilities
August 18, 2014
Rated 4 out of 5 by Moondoggie Good Airport Location
Room was nice, however, the air conditioning blows right on the bed. They need to vent it to another location not on the bed while you are sleeping. The hotel bar/restaurant was not open on the weekend. They charge you $10/day to park your card. As an SPG Gold member this should be waived. Staff was very nice at this hotel.
August 4, 2014
Rated 3 out of 5 by StudioGig2014 Great location!
Great location, close to airport and restaurants. Wi-fi needs to improve dramatically. Very slow.
August 14, 2014
Rated 2 out of 5 by Dontlike4points Limited Coffee, TV, and Need to pay for breakfast and parking at 4 Points, Richmond, BC.
I found it odd that we still need to pay for parking while staying in the hotel. I understand that parking is premium at Vancouver and Richmond, but still, the parking lot at 4 Points, Richmond was empty.
I was a little dissapointed that breakfast was not included with the room.
Room look and feel dated.
TV channels at 4 points are very limited as well. It was not clear and the picture on TV was fuzzy.. When we were at 4 Points, my children did not look forward to go back to hotel for the reason that the was nothing to watch on TV.
January 4, 2013