Rated 5 out of 5 by alcr staff and shuttle service
The front desk staff were very accommodating and professional. They appeard capable and empowered to make decisions on the spot.
I appreciate the free shuttle service to and from the airport.
I also greatly appreciated the reduced rate for starfriend
February 25, 2013
Rated 5 out of 5 by Xhuang Affordable, convenient and friendly ppl
It is higher than my expectation. I only spent 30 dollars plus 1600 spg points. The room is big and clean. Free Internet, although the speed is horrible sometimes. Convenient surroundings. And free shuttle bus to the airport!!!
So worthy for its price.
December 4, 2012
Rated 3 out of 5 by JoeTraveller OK place to stay.
Not bad, but nothing special. Towels in room are well past their prime: thin and threads are unravelling. Shower stall is too small and the shower head doesn't point down far enough to use properly. Plastic cups aren't very classy.
December 11, 2012
Rated 4 out of 5 by rrfs Clean friendly and helpfull
We have stayed at this hotel several times and have always found the accommodations very clean and comfortable. The front desk staff are helpful and efficient. I can highly recommend this hotel for those in transit from YVR.
December 1, 2012
Rated 5 out of 5 by Terri Best Location and Customer Service!
We really enjoy our stay each time we visit Richmond/Vancouver in Canada at Four Points by Sheraton. They provide the best customer service in its catagory. It's very close to skytrain and all the good restaurants.
February 19, 2013
Rated 3 out of 5 by mcgruff690 Noisy Room
Was in a room that had a very loud buzzing sound from an adjacent rm. Either ice machine or pop machine..., also it was an adjoining room where you could hear everything thru the the connecting door.
March 3, 2013
Rated 4 out of 5 by wkh331 Clean, Tidy, Convenient, friendly
The location is good, just 5 mins walk from Skytrain and HK style shopping malls nearby.
The hotel room is clean and tidy. The staff there are friendly and willing to assist whatever you need.
April 9, 2013
Rated 5 out of 5 by cjh2012 Always great
I have stayed here several times and it has always met my expectations. Convenient, clean, breakfast is good and staff is always helpfule and efficient. Definitely will continue to stay here.
October 24, 2012
Rated 2 out of 5 by Et5354 Live band on Sat
There was a band playing every Sat night till midnight, and our room was right above the ballroom. The music was so loud. we had to wait till it was over before we could go to sleep.
March 11, 2013
Rated 3 out of 5 by traveler Surprising lack of cleanliness
Disappointed in my stay last month. Room was not clean--dusty, remote filthy, and bathroom appeared to be just wiped down.
Also had problem with SPG points credit from hotel.
March 25, 2013
Rated 5 out of 5 by Merican2 4Points is a great place to stay
*Excellent accomodations - very comfortable beds and nice linens
*Easy access to sky train
*Friendly, courteous staff
*Great Asian restaurants nearby
May 31, 2013
Rated 4 out of 5 by WacGen great location for visting Richmond
This property is the the heart of Richmond, within walking distance of many Chinese restaurants and shops. It feels like a higher end hotel than a typical Fourpoints.
March 11, 2013
Rated 4 out of 5 by Aussie Great stay
As a visitor to Vancouver I found the locality of the hotel excellent for restaurants and shops as well as the sky rail and was very happy with the service
April 29, 2013
Rated 1 out of 5 by fucl Airport Shuttle
I was waiting for over 40 minutes under low termperature outside the Vancouver airport.
The driver reported shuttle schedule is every 45 minutes.
December 26, 2012
Rated 4 out of 5 by pchen Good hotel for Overnight Airport Stay
an airport hotel at a great location with good restaurant choices. Bed is very comfortable, but room is on the smaller side.
May 19, 2013
Rated 4 out of 5 by Hawk68 excellence location.
four point hotel is very well centre to all our needs and quiet and enjoyable stay every time we have made our stay their.
April 29, 2013
Rated 5 out of 5 by Dennis46 Great Staff
The staff could not do enough to help us. Whether front desk or restaurant they were always yhere and always helpful
May 15, 2013
Rated 5 out of 5 by vlam Comfy stay
Staff was nice, room was comfy and bigger then expected, got upgraded room with my status, soft sheets, pleasantly surprised.
December 26, 2011
Rated 3 out of 5 by oubay1 It is OK if you don't have a choice
Not really understand how a hotel of such category can charge for the roll on bed and for parking !
December 24, 2012
Rated 5 out of 5 by jkloban ms.leslie c.
one of nice desk person I ever met
June 30, 2013
Rated 5 out of 5 by Lori0256 Special Agent
The staff was exceptionally nice!
June 22, 2013
Rated 5 out of 5 by Yung great service, awesome location
Staff very accommodating. Love the complimentary water and internet!!
January 4, 2013
Rated 4 out of 5 by Kawai The hotel has great location
The location is great which is close to many restaurants and malls.
January 2, 2013
Rated 5 out of 5 by islandboy Excellent value
Clean, comfortable and in the heart of great Asian dining.
December 19, 2012
Rated 4 out of 5 by merlin great service
friendly, flexible staff, very accomodating
May 2, 2013
Rated 3 out of 5 by LCLim Room safe
Did not provide in-room safe for personal security items
December 28, 2012
Rated 2 out of 5 by acle ac
old hotel, overpriced and in not so good district
October 27, 2012
Rated 4 out of 5 by Freddie11 Positive Review
Top notch service with comfortable rooms
November 19, 2012
Rated 3 out of 5 by Rena The hotel needs to be updated.
The hotel needs renovations.
March 10, 2013
Rated 3 out of 5 by Mary Room and noise levels
When we checked in I asked for a quiet room on the higher floor. I was told that the hotel is fully booked and got a room on the second floor (211). The room was almost across the elevator and we could hear guests going and coming off the elevator. Second shock was planes. It sounded like they where landing on the hotel. We stayed few years ago in this hotel and we did not hear planes and I am not sure why, but maybe the windows where better.
Second night, we came to the hotel around 8:30pm and we could not find the parking spot. One of the employees helped my husband find a spot in the corner (design for a small car - we drive SUV). When I entered the lobby I was shocked by the loud music and singing. There was a party in the restaurant. I asked if there is another room available and the front clerk said there is only one on the third floor but right above the restaurant. I asked if there is something higher, far away from the noise and her response was that only if I want sofa bed????
We went to our room and decided just to stay as we thought that the music will stop at 10 pm (it did not).
Our room had also adjoining door to another room. This did not help at all because late at night we could hear loud noises from that room too.
Our first visit was very satisfactory, but after this visit we will not stay again in this hotel.
May 28, 2013