Rated 4 out of 5 by luih2000 Business Accomodation
Overall the hotel is good; the staff was very helpful and nice. However there are a couple of things that hotel needs to improve. The room door seems to be thin as I could hear other guest walking and talking on the hallway. And a minor upset was that there was no food available after 10PM because the cooks leave at the time.
August 10, 2014
Rated 4 out of 5 by Moondoggie Good Airport Location
Room was nice, however, the air conditioning blows right on the bed. They need to vent it to another location not on the bed while you are sleeping. The hotel bar/restaurant was not open on the weekend. They charge you $10/day to park your card. As an SPG Gold member this should be waived. Staff was very nice at this hotel.
August 4, 2014
Rated 4 out of 5 by AP92 Excellent Hotel and Wonderful Staff.
I stayed at the hotel for 5 day and it was fantastic! All the staff were wonderful and the check in was very inviting which was nice. Each meal I had in the restaurant was perfect! The fitness center was also very clean and had great equipment. If you like staying with Four Points by Sheraton I would really recommend this hotel. For the money you pay you get wonderful service.
August 8, 2012
Rated 5 out of 5 by Grape Very Nice Hotel
I had a very nice stay at this hotel. I didn't get a chance to dine in the hotel, so didn't rate the Food & Beverage.
September 22, 2014
Rated 4 out of 5 by TC2001 A solid hotel. Nothing special.
Just needed a place to stay for the night near the airport. The facilities were fine. No real complaints but nothing standout either. Food in the restaurant was extremely pricey but the hotel is located right next to numerous Asian-cuisine restaurants. Staff was friendly and the free shuttle to the airport was nice to have.
July 20, 2014
Rated 3 out of 5 OK if you don't expect much but need to be near airport
The shuttle bus comes only twice an hour so if you miss it by a few minutes you will be waiting and waiting as other buses go around several times. No one was friendly at the hotel - efficient in checking in but no offer of taking our bags up to our room. Eat at the restaurant or go across the street to Chinese restaurants. Nothing else in walking distance.
April 25, 2013
Rated 5 out of 5 by toasty7012 Great Customer Service
Very pleased with this hotel from check-in to check-out. Front desk was quick friendly, and helpful. Plenty of resturants in the area and sky train a 10min walk . we stayed here 2 days before a cruise and it worked out great. sky train takes you t a couple blks from cruise term. weekend rate for 2 was $5.50 about 25min trip. Will definately stay here again
June 17, 2013
Rated 4 out of 5 by Ewok Reasonable hotel. Bus driver has issues!
Both trips the shuttle driver was very aggressive, intolerant, rude and insensitive to cultural differences (note: shouting the same phrase over and over to someone who does not understand does not increase the likelihood of comprehension). Maybe he was having a bad week...
August 14, 2014
Rated 5 out of 5 by Tiger3115 Amazingly thoughtful staff
The Chinese waitress Lisa in the restaurant is really helpful, friendly and thoughtful. I had a wonderful breakfast.
September 13, 2014
Rated 4 out of 5 by BMD12 VP Sales
Close proximity to the airport and services. Staff are friendly, rooms are clean and comfortable with basic amenties consistent with this hotel level.Shopping and restaurants within walking. This area is primarily an Asian demographic so the food and beverage locations reflect the locality. I would recommend for convenient business travel.
December 26, 2012
Rated 5 out of 5 by SteveL14 Great First Experience
My wife and I used the hotel as a stopover flying out of the country and then back in when returning. Excellent location close to airport, very clean and nicely detailed rooms.
Food service was very good, staff was very polite and helpful. We will definitely use this hotel again and recommend to our friends.
July 3, 2014
Rated 4 out of 5 by Northguy Excellent
This location provided the standard service I expect from 4 Points: excellence.
September 13, 2014
Rated 4 out of 5 by supatight80 As always, exceptional staffs
I stay that this property due to low redemption value awaiting for an early morning flight. They have really friendly staffs and that's very important to me.
Undergoing renovation right now so we will see how it goes when renovations are complete.
I also like it that they participate in the ''make a green choice" program
September 18, 2013
Rated 3 out of 5 by polutropon Good location -- the scheduled renovation is needed
The hotel location is convenient to the Vancouver airport as well as walking distance to public transportation and many excellent Chinese restaurants and shops. The room rate was also very reasonable and includes WiFi at no extra charge as well as complimentary shuttle service to and from the airport. The competence of the staff varies. Cleaning staff were good, and both Iris and Mandy were outstanding helping us get adjoining rooms for a large family get together (Iris initially by phone and Mandy in person at the front desk). Another individual at the front desk, however, seemed rather clueless and was rather rude and abrupt with us when he demonstrated inability to cope with the hotel computer system to assign rooms or correct a small error in one of our bills.
The rooms would benefit from some modernizing like more convenient electric outlets, and I understand the hotel will close for renovation from mid October 2013 to February 2014. So let's hope for the best!
September 16, 2013
Rated 4 out of 5 by gyhang GREAT STAY
Everything was great. Fantastic location and excellent staff interactions.
September 10, 2014
Rated 4 out of 5 by ragman97 Disappointed
As a platinum member, they usually up grade me. I asked for an upgrade and was told not available and they put me in a small room. After I went up to the room, they called me and put me in an upgraded room. WHY couldn't they do that at the front desk ? Not very professional, new staff!
June 23, 2014
Rated 4 out of 5 by Dom38 Non functioning coffee maker
We came back from a long flight,of couse
we were tired.We took a nap and woke up around 1:00 AM.Not being able to sleep again,we decided to have some coffee and tea.It was very disppointing to find out that the coffee maker was not working.It was too late to call housekeeping.
Otherwise,everything ws fine.
October 29, 2012
Rated 5 out of 5 by July1 Very Comfortable & Convenient
We stayed here the night before flying out. Everything was just as it should be. The desk staff were very friendly and helpful. The room was excellent. The one flaw was that the shower could not be turned on without spraying yourself with cold water. It is a design flaw.
July 4, 2014
Rated 4 out of 5 by Rider Nice stay but no breakfast!
Our recent stay was fine it is a reasonable hotel for the price point but our only disapointment was being turned away from the dining room at 10:45 because breakfast was being wrapped up at 11:00 am. Very strange considering there was still a buffet breakfast laid out; why turn away a paying customer?
April 22, 2013
Rated 4 out of 5 by GKWW The hotel is in the great dining location.
This hotel is located in a great area if you want convenience to Asian restaurants and markets!! It's also convenient to the airport since it has its own shuttle service.
August 20, 2014
Rated 4 out of 5 by Catlee Parking
Visitors of guests should be able to park in the parking lot free of charge for more than 15 minutes since the parking lot was not full at all. In our case, it was one hour and fifteen minutes for our friends who were keeping us company until the shuttle arrived to take us to the airport!
January 30, 2013
Rated 4 out of 5 by Foodie28 Walking distance to restaurants and shopping
Hotel is newly renovated.very comfortable beds.close to many good and reasonable restaurants. Very easy self parking. Or you can use the free shuttle to and back the YVR.
Front desk lady is very nice and helpful. Will come back next time .
July 13, 2014
Rated 5 out of 5 by rbhatts This hotel is convenient
Hotel is conveniently located and is accessible to all attractions within span of 20 mins drive
August 30, 2014
Rated 5 out of 5 by BPCTraveller Put your Friends here
this hotel is conveniently located in Richmond next to some great restaurants. Welcoming staff service many languages, Cantonese, Mandarin and of course English. This hotel is always my choice to put anyone passing through Vancouver for a night. so close the airport and very good value.
July 28, 2013
Rated 2 out of 5 by MJK234 Disapponited
No access to pool or hot tub.
Restaurant closes at 9:30 on a Thursday night. Late arrivals have to look elsewhere for a meal.
Garbage and recycling bins were full with the last client’s trash.
August 5, 2014
Rated 4 out of 5 by NHTraveler2014 NH Traveler
Hotel was a reasonable alternative to the very high prices at the port of Vancouver.
Taxi ride to port was 15 - 20 mins. Free transfer from airport to hotel. Hotel next to mall if you need anything.
August 1, 2014
Rated 5 out of 5 by anon23 convenient Richmond location
Great facility and mostly friendly staff. The night person (older asian male) was a bit of a gruff - never smiled even if you smiled at him. Housekeeping was great, very efficient. Best of all, the hotel is closeby to many of RIchmond's best restaurants-within a mile or less.
October 2, 2013
Rated 5 out of 5 by JBP1 Always agood stay
Whenever my wife & I travel & need one or two days close to an airport my first choice is always a Four Points. Early checkin (my son checked in two hours early & late checkout.
I always have enough SPG points to cover the room.
Nothing fancy but always clean & comfortable.
June 21, 2013
Rated 3 out of 5 by george51 poor this time
I have stayed here many times but this time the greet and reception was poor. I dont know what was wrong with the staff,no smiley welcome no attempt to upgrade no acknowledging i was spg,2nd floor next to the ice machine,come on we're supposed to be special,make an effort!
April 27, 2012
Rated 4 out of 5 by Richie2013 Handy Hotel
Excellent positioning for Vancouver Airport (less than 10 minutes) with excellent courtesy bus service. Hotel is quiet (no aircraft noise) and facilities excellent.
As a bonus its in the the heart of a Chinese district which provides a good choice for restaurants.
February 6, 2013