Rated 4 out of 5 by sk613 Recently refurnished
Hotel has a very fresh feel, having been recently refurnished. Rooms and staff are nice. Location fit our needs. Very satsified after a week-long stay.
July 27, 2014
Rated 3 out of 5 by Tahoe5 Food and beverage was horrible
The coffee was the worst ever -gag, and the breakfast buffet was mediocre in both quality and options.
Very nice rooms and great bed - what a contrast with the food!
July 27, 2014
Rated 4 out of 5 by TC2001 A solid hotel. Nothing special.
Just needed a place to stay for the night near the airport. The facilities were fine. No real complaints but nothing standout either. Food in the restaurant was extremely pricey but the hotel is located right next to numerous Asian-cuisine restaurants. Staff was friendly and the free shuttle to the airport was nice to have.
July 20, 2014
Rated 4 out of 5 by HBgal Comfy place to stay
Comfy bed and room. Attractive lobby. Nice workout room. Lots of stores nod restaurants nearby.
July 26, 2014
Rated 4 out of 5 by food2014 good location
This hotel has very good location. Very convenient to restaurants, malls, shops.
Hotel guests should have free parking, insteadof $10 per night.
July 24, 2014
Rated 4 out of 5 by Richmondfood This is a great hotel
Overall the hotel is clean, the bed and pillow are super. The staffs in all areas are very friendly and helpful. I have stayed in this hotel for the last five years, it meets my expectations.
July 22, 2014
Rated 2 out of 5 by tani1 xx
Needs work. Not usual standard
July 25, 2014
Rated 4 out of 5 by davepositive Great Value for a 4.5 star
The rooms were much better than my previous stay here. Convenient location and reasonable parking rate. Very polite and friendly staff.
I will come again
July 22, 2014
Rated 2 out of 5 by jane Everything has a price tag
We stayed for 4 nights and went to VIctoria for a day trip. We asked the staff to store our luggage and they charged us $3 per luggage per night. We had stayed in Starwood's hotels all the world and this is the first hotel that charges us, particularly when we will be returining to the same hotel for 2 more nights. There is only one samll bottle of water for the two of us. The white towels look gray instead of white. Hotel needs upgrading. Hotel owner and upper managemen needs to do some serious thinking of where they want to take this hotel. This hotel will only go downhill if they consider to operate in thie current mind set. There is nothing great about this hotel execpt for the location.
March 30, 2013
Rated 4 out of 5 by TYC55 Super nice and clean room
We've enjoyed our stay a lot with the free airport shuttle and professional services.
July 22, 2014
Rated 4 out of 5 by seto1 new looking
newly remodel with beautiful decor.
July 22, 2014
Rated 5 out of 5 by jlohr Very accomodating
We arrived quite early in the day and stopped by the hotel to see if there was any way we could check in early. The front desk took our phone number and called us with a room ready in around an hour after our arrival. When we got to our room we realized there was no fridge for our baby's milk and they brought one up for us quickly and with no hassle. We really appreciated the great service, especially when we misplaced our room key not once, but twice! Traveling with an infant is not easy, but staying at the Four Points by Sheraton Vancouver Airport definitely smoothed some of the bumps!
June 9, 2013
Rated 4 out of 5 by Foodie28 Walking distance to restaurants and shopping
Hotel is newly renovated.very comfortable beds.close to many good and reasonable restaurants. Very easy self parking. Or you can use the free shuttle to and back the YVR.
Front desk lady is very nice and helpful. Will come back next time .
July 13, 2014
Rated 4 out of 5 by jwchou it has great location
clean, newer facility, convenience, airport close, light rail to city center, shopping
July 12, 2014
Rated 5 out of 5 by SteveL14 Great First Experience
My wife and I used the hotel as a stopover flying out of the country and then back in when returning. Excellent location close to airport, very clean and nicely detailed rooms.
Food service was very good, staff was very polite and helpful. We will definitely use this hotel again and recommend to our friends.
July 3, 2014
Rated 4 out of 5 by Mike1919 HELPFULL!!!
I left my passport in the safe and they contacted me and had it waiting at the front desk so that I didn't miss my flight.
July 10, 2014
Rated 5 out of 5 by July1 Very Comfortable & Convenient
We stayed here the night before flying out. Everything was just as it should be. The desk staff were very friendly and helpful. The room was excellent. The one flaw was that the shower could not be turned on without spraying yourself with cold water. It is a design flaw.
July 4, 2014
Rated 4 out of 5 by likeit way better than most 4 points
great for a 4 points. Only complain is parking for guest costs $10/day.
July 6, 2014
Rated 4 out of 5 by Sukhadev The hotel needs better quality Wifi for Platinum Members
The hotel really needs to look into better quality Wifi to support Platinum customers. The internet speed is very low standard. This is the only area they need real improvement.
July 1, 2014
Rated 3 out of 5 by citi this hotel charge to luggages keeping
this hotel charge bags keeping until next stay $4.00 for each day for each bag. that was never see in other hotel.
breakfast value in this hotel is too high for the charge.
July 1, 2014
Rated 2 out of 5 by Dontlike4points Limited Coffee, TV, and Need to pay for breakfast and parking at 4 Points, Richmond, BC.
I found it odd that we still need to pay for parking while staying in the hotel. I understand that parking is premium at Vancouver and Richmond, but still, the parking lot at 4 Points, Richmond was empty.
I was a little dissapointed that breakfast was not included with the room.
Room look and feel dated.
TV channels at 4 points are very limited as well. It was not clear and the picture on TV was fuzzy.. When we were at 4 Points, my children did not look forward to go back to hotel for the reason that the was nothing to watch on TV.
January 4, 2013
Rated 4 out of 5 by ragman97 Disappointed
As a platinum member, they usually up grade me. I asked for an upgrade and was told not available and they put me in a small room. After I went up to the room, they called me and put me in an upgraded room. WHY couldn't they do that at the front desk ? Not very professional, new staff!
June 23, 2014
Rated 5 out of 5 by TomMI84 Very well maintained room and nice staff
Great value! The room looked new and clean, and the staff was very nice.
June 29, 2014
Rated 4 out of 5 by aac53 Great room
Newly renovated, clean, modern room. Extremely comfortable beds.
June 29, 2014
Rated 3 out of 5 by Foodie60 No Refrigerators available
I've stayed in many comparable hotels nearby. They have refrigerators. Staff told me that there were none available, even though the hotel parking lot wasn't half full. You would think a hotel of this caliber would have refrigerators in every room, seeing that their guests would bring home perishable foods. I read a sign that they were renovating in 2013 so why not put them in at this time. I saw some of their guests shopped at a big box store nearby and had fresh fish so I assume they got a room with a fridge.
April 18, 2013
Rated 5 out of 5 by merlin great place to stay by Vancouver airport
friendly responsive excellent personal service. above average, first class.
June 25, 2014
Rated 1 out of 5 by kira13 Poor Staff and Airport Pick Up Service
After a over hour long wait for the supposed shuttle, the front desk manager was probably one of the rudest I have encountered yelling and telling me I was incorrect and that I had somehow missed the shuttle. No apology was offered. When I presented my boarding pass with the arrival time, he accused me of "making up the document" ...
If you value your time during a layover, stay somewhere else. Several of the guests I spoke with also mentioned that their shuttle wait time was over an hour.
November 22, 2012
Rated 3 out of 5 by Drwe23 Fine hotel, pricey for what you get.
No Restaurant and no indication that food service would be limited for this period of time.
For the Price it was a let down to be paying for parking, using secure scan elevators and having no out of room amenities.
June 8, 2014
Rated 4 out of 5 by Mary1968 Nice hotel
It was a nice hotel, coffee was good and the bed was comfortable. The towels were getting a little threadbare however.
June 14, 2014
Rated 3 out of 5 by supatight80 not the best choice for platinum guests BUT excellent customer service
No upgrade for platinum to best available room. No lounge. Very dark lobby. No welcome anything in room.
Only redeeming factor is their front liners and staffs. Very friendly, i like all of them. They make me feel happy.
Other than that, good choice for an overnight stay or 2 to catch a flight ONLY if using points as this property is low redemption value. If paying, there are 2 other starwood properties in YVR airport area that caters much, much better to platinum guests.
June 30, 2013