Rated 3 out of 5 by Wendy7 Convenient to airport
When I checked in the staff member was pleasant BUT she never told me anything In regards to shuttle, resturant where the gym was located etc. I had to ask prior to leaving for dinner as the place was dead and the resturant wasn't open. The coffee was horrible and undrinkable.
The beds were comfy and I had a good sleep. Really the issue I had was the lack of help from staff. Just here is your key and be on your way attitude. The place needs to be updated.
October 18, 2013
Rated 4 out of 5 by CJay Great location
Close to YVR, great restaurants,nearby.
Close to skytrain. Nice staff.
October 22, 2013
Rated 5 out of 5 by PNWExplorer Best Place to Stay in Richmond!
The service was impeccable - I checked in close to midnight and the staff was wonderfully attentive, courteous, and efficient. Also, the hotel's proximity to the Sky Train and Asian restaurants make this one of my top favorites when staying in Vancouver.
October 14, 2013
Rated 5 out of 5 by anon23 convenient Richmond location
Great facility and mostly friendly staff. The night person (older asian male) was a bit of a gruff - never smiled even if you smiled at him. Housekeeping was great, very efficient. Best of all, the hotel is closeby to many of RIchmond's best restaurants-within a mile or less.
October 2, 2013
Rated 5 out of 5 by WacGen Friendly and helpful front desk staff made experience superb
This property is much better than most Fourpoints properties - the building seems solidly made as I cannot hear any noise from upstairs or neighbors. The décor and facilities also seem to be better than most Fourpoints as they can host events and possibly even small wedding receptions.
What made my experience excellent was the extra helpful and friendly front desk staff (Leslie). She not only greeted me warmly, she efficiently checked us in and offered helpful local's tips on attending the event we were in town for. It is refreshing to see Fourpoints hotel staff that actually know the area and can make informed recommendations.
February 4, 2013
Rated 4 out of 5 by supatight80 As always, exceptional staffs
I stay that this property due to low redemption value awaiting for an early morning flight. They have really friendly staffs and that's very important to me.
Undergoing renovation right now so we will see how it goes when renovations are complete.
I also like it that they participate in the ''make a green choice" program
September 18, 2013
Rated 3 out of 5 by polutropon Good location -- the scheduled renovation is needed
The hotel location is convenient to the Vancouver airport as well as walking distance to public transportation and many excellent Chinese restaurants and shops. The room rate was also very reasonable and includes WiFi at no extra charge as well as complimentary shuttle service to and from the airport. The competence of the staff varies. Cleaning staff were good, and both Iris and Mandy were outstanding helping us get adjoining rooms for a large family get together (Iris initially by phone and Mandy in person at the front desk). Another individual at the front desk, however, seemed rather clueless and was rather rude and abrupt with us when he demonstrated inability to cope with the hotel computer system to assign rooms or correct a small error in one of our bills.
The rooms would benefit from some modernizing like more convenient electric outlets, and I understand the hotel will close for renovation from mid October 2013 to February 2014. So let's hope for the best!
September 16, 2013
Rated 5 out of 5 by jlohr Very accomodating
We arrived quite early in the day and stopped by the hotel to see if there was any way we could check in early. The front desk took our phone number and called us with a room ready in around an hour after our arrival. When we got to our room we realized there was no fridge for our baby's milk and they brought one up for us quickly and with no hassle. We really appreciated the great service, especially when we misplaced our room key not once, but twice! Traveling with an infant is not easy, but staying at the Four Points by Sheraton Vancouver Airport definitely smoothed some of the bumps!
June 9, 2013