Four Points by Sheraton

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1 chambre 1 chambres , 1 adulte 1 adultes , 1 enfant 0 enfants
Rated 3.8 out of 5 by 155 reviewers.
Rated 1 out of 5 by Lobby bar Just ordered the calemari that was supposed to come with salsa sauce. No such thing as salsa sauce. The calemari was slimy and I did not eat it. Waiter offered no sorry or nothing. Very disappointed and thus I will never stay here again. July 13, 2016
Rated 2 out of 5 by Good airport hotel, but issues with staff gave me a sour experience I travel for both business and pleasure and often need a place to stay while I am in Richmond. I usually switch between the Four Points and Westin properties. In the past two months, I’ve stayed at the Four Points in Richmond for over a combined 10 nights, and probably over 20 in total (including prior to when they did their renovation a while back). SPG upgrades are 70/30. I have a pretty good knowledge of the different floors, facilities, restaurant and room service. Overall, I have enjoyed my experiences staying at this hotel. The restaurant team overseeing the breakfast buffet, for example, are always extremely friendly and make me feel like a welcomed guest. But it only takes one bad experience to my a guest never come back - and that’s what I experienced during my last two nights. The daytime front desk manager as I can easily tell, does not have a great deal of experience in resolving issues and comforting guests. I had two poor experiences in dealing with this staff member that has tainted my memory of this property: - I declined housekeeping on both Monday and Tuesday and called down to the front desk to let them know that I would not need my room cleaned and would like the “Make the Green Choice” points instead. On Wednesday, I noticed that my points hadn’t posted so I inquired with the Alex at the front desk (who happens to be the front desk manager on duty), and received borderline rude treatment. While I was trying to explain how I a) extended my stay, b) called down to the front desk to decline housekeeping, and c) had not received either any vouchers or points posted, he refuted what I was telling him and insisted that if that was the case then my room must have been cleaned. - I’ve never had an experience with a hotel staff at an SPG property insinuate that I was lying (or incredibly dumb) about my room being cleaned and me not knowing about it. - The second problem I had was that on my most recent stay, I was charged a different rate than my usual corporate rate (by +$30). Now keep in mind, I always book the same room at this property and my rate always remains the same. The same staff member refused to work with me to resolve the situation and insisted that it was “hotel policy.” His way of communicating this information to me was also very poor and accusatory. To add fuel to the fire, when I asked to speak to the general manager of the hotel, he was extremely reluctant. It was only after the third or fourth time I had asked that he was willing to write my number down and have the general manager call me back. The one positive thing I have to say about my latest experience is that once the Assitant General manager, Gary, called me back, he helped put me at ease and worked with me to remedy the above problems. He was professional and open about the hotel, and he did what a good GM should do. Had he been there when I experienced my problems I probably would'nt have left in an angry storm. In any case, I do not know if I want to give this hotel another chance. When you frequent a hotel this much, you want to feel comfortable with the staff and the people who are supposed to be welcoming you. When you don’t feel welcomed any longer, as I do, you find somewhere else to go. Pros/Cons/Tips for staying here: - Gym is open 24/hours and fairly well equipped for a Cat 3 hotel. - Room service is quick and priced just about the same as any other hotel - I enjoyed the cheeseburger. - Breakfast buffet costs $19 unless you have a free voucher (as an SPG Plat or if it's included in your corporate rate). It includes coffee, juice, pastries, cooked to order eggs/bacon/sausages, as well as some hot items of the Asian variety (spring rolls, samosas, congee, chow mein). Not too bad overall. Breakfast staff are great. - The hotel has 6 floors. If you are not on the top floor, you will likely hear foot steps from the floor above (especially if they plant their feet to the ground heavily). - Avoid the corner rooms on the East Wing - while being at the end of the hall, the housekeeping/maintenance rooms are right next door to these rooms, and you'll often hear staff going in and out and it can be noisy. The corner rooms on the West wing of the hotel are much better. June 30, 2016
Rated 4 out of 5 by Outstanding services This is my 2nd visit to Vancouver n coming back to this same four points for its location. Our room was very clean and bright. The front desk rep Kitty was super helpful n went extra miles to assist us to make sure our stay was enjoyable by making reservation to the local restaurant for us while we were not sure how to use local call from our room. Wifi could be a little slow during night time. Besides that, it was nearly perfect n will return again if visiting Vancouver in the future! May 26, 2016
Rated 2 out of 5 by not meeting reservation expectation I am a SPG member who enjoys staying with Sheraton Hotel always. However, it is disappointing this time about this reservation. More than a month ago, I made a request of one King bed for this stay while booking the room from SPG reservation site, I thought it should not have any problem since I have paid for the room directly to SPG in advance. But it turns out that there is no available king-bed room for me while checking in around 5PM, the only explanation to me at the front desk is “Sorry, we are busy, all room are booked”. The attitude makes me feel like I should be happy that I still have a room to stay. I do understand it is good for a hotel to stay busy at all time, but I do feel you should let customer know if you cannot accompany the request during the reservation process or any notification prior arrival , so I could have other arrangements. Anyway, just like to share this experience with all, and hope that it won’t happen again next time. May 1, 2016
Rated 5 out of 5 by Solid airport hotel This is one solid airport hotel. Staffs are very welcoming and I wouldn't hesitate staying here in the future March 7, 2016
Rated 5 out of 5 by Example of a great Four Points This was my second stay at this property. As a SPG Platinum member they recognized me and gave me a great corner room. While this may not be a suite it is the biggest and nicest room in their hotel. The corner room was clean and nicely decorated with an updated TV that has HDMI access. A great room. The staff was friendly from check in to check out. A lot of Four Points properties can learn from their customer service. The airport shuttle is again on time and prompt. This is a hidden gem near YVR and I will use it always as my departure hotel with an early flight. As a Platinum guest I recommend it and commend the staff members that go beyond. February 13, 2016
Rated 5 out of 5 by Great Location / Amazing Front Desk Staff I always stay at the Four Points Vancouver Airport / Richmond. Location is great for evening dining, all walkable with many choices. Rooms are nice and comfy. Front desk staff are awesome. December 31, 2015
Rated 4 out of 5 by YVR Flight Nice little place and rooms are clean plus updated. The two double beds are odd for someone like myself however I was travelling with a friend. The staff is nice and the shuttle to YVR was on time and prompt. For the money it is a good property and represents the Four Points brand very well. The bar is really nice and has tvs showing sports events. Overall I recommend this property when near the YVR area. December 4, 2015
  • 2016-09-23 T12:39:59.323-05:00
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