Rated 5 out of 5 by Miami01 Excellent Customer Service
I stayed at this hotel on 8/13, 8/17 and 8/18 and must say that the front desk team provided consistent excellent customer service through out my stay, in particular with directions how to get around Vancouver and Victoria Island. I am very pleased and impressed with Kitty and Irene who were a great team helping me map out my route to Victoria island. I nominated them for the Tourism Richmond Service Award.
August 28, 2014
Rated 5 out of 5 by Grape Very Nice Hotel
I had a very nice stay at this hotel. I didn't get a chance to dine in the hotel, so didn't rate the Food & Beverage.
September 22, 2014
Rated 1 out of 5 by WillJuly2014 Terrible service
I stayed for 2 days. Coming up from US, I needed internet.The hotel was unable to provide internet. I called the live support, and I spoke with the front desk about 10 times. Their response was that there was a problem with the internet, and that they were working on it. At best, the highest speed I got was about 0.1 mbs, so just basically able to check email on my phone when the connection was on.
The front desk was unwilling to provide any sort of accommodation; no parking (which I had to pay unexpected $10 per day), no food, no discount of any kind.
I expect much more from a Sheraton.
July 21, 2014
Rated 5 out of 5 by Tiger3115 Amazingly thoughtful staff
The Chinese waitress Lisa in the restaurant is really helpful, friendly and thoughtful. I had a wonderful breakfast.
September 13, 2014
Rated 5 out of 5 by Joel65 Excellent Hotel
We got in very late at night, was picked up at airport and took to hotel and everything went just great. Had breakfast there next morning and was taken back to the airport and again everything went very well. Had a great nights sleep and ready to start a cruse to Alaska. Well pleased.
September 11, 2014
Rated 4 out of 5 by Northguy Excellent
This location provided the standard service I expect from 4 Points: excellence.
September 13, 2014
Rated 4 out of 5 by gyhang GREAT STAY
Everything was great. Fantastic location and excellent staff interactions.
September 10, 2014
Rated 2 out of 5 by GoPro Daily house keeping needs improvement
Stayed in this hotel for 3 nights. Daily house keeping need to be improved; hairs and tissue not picked up and left in the bathroom floor and the shower had not been cleaned. The carpet was not vacuumed. The towels were "grayish" in color, stiff and something inside the towel that scratched my face. We had never stay in a hotel with towels in such a bad condition.
July 24, 2014