Rated 1 out of 5 by Ken2013000 Noise & coffee mark on the comforter
I stayed in this hotel many times and I have been here before and after renovation.
I feel I have to write something here to express my disappointment.
During this trip:
Day 1. my room is located opposite to Ice vending machine, it makes a lot of noise. Few days later, I requested to change another room.
The nightmare still going on, I woke up by the housekeeping stuff, they were talking extremely loudly in the walkway. I also found a coffee mark on the comforter.
so, what do you think?
January 6, 2015
Rated 1 out of 5 by Ken2013000 all I want is a quiet place to sleep
I complained many times about the housekeepers talk very loudly but still the same. I woke up by them many times.
I just demand a quiet place to sleep, is it too unreasonable?
January 13, 2015
Rated 1 out of 5 by TXUS Beware - Major Renovations Not disclosed
This hotel is undergoing major renovations not disclosed anywhere on the SPG website.
Shuttle bus never arrived at airport after I waited in the cold/rain for 40 minutes. Had to take a cab to the hotel. At least they did reimburse it, except for the tip. The restaurant is closed for all meals. Not good information to find out when you arrive, expecting to eat in the hotel and thus did not pack cold weather/rain clothing. Hotel is noisy and dusty.
Closest breakfast restaurant in walking distance is a McDonalds.
Now I am sick after having to walk there for breakfast/dinner for two days in the cold and rain.
Renovations ongoing until the end of June, according to hotel staff.
March 18, 2014
Rated 1 out of 5 by Flonightpilot Awful Hotel, barely a "one star"
Smoky, dirty and the restaurant was closed for a party that was so loud I heard it on the 6th floor!
The smoking area is 20' from the front door and heavily used. The smoke travels right into the hotel and through the hotel windows.
There is a $10.00 charge for parking as a hotel guest in the hotel lot!
All in all, an awful experience and gigantic waste of money. I would have been more comfortable sleeping in my car at the airport.
July 22, 2013
Rated 1 out of 5 by WillJuly2014 Terrible service
I stayed for 2 days. Coming up from US, I needed internet.The hotel was unable to provide internet. I called the live support, and I spoke with the front desk about 10 times. Their response was that there was a problem with the internet, and that they were working on it. At best, the highest speed I got was about 0.1 mbs, so just basically able to check email on my phone when the connection was on.
The front desk was unwilling to provide any sort of accommodation; no parking (which I had to pay unexpected $10 per day), no food, no discount of any kind.
I expect much more from a Sheraton.
July 21, 2014
Rated 3 out of 5 by oubay1 It is OK if you don't have a choice
Not really understand how a hotel of such category can charge for the roll on bed and for parking !
December 24, 2012
Rated 4 out of 5 by Grateful3 This hotel great for its location
I have no complaints about the hotel and its staff, however the restaurant is another story. The food was over cooked for breakfast and as for dinner the presentation, taste and again over cooked the chicken fingers, potatoes were dry and unattractive, it seemed the potatoes for breakfast were refried not fresh, they were hollow in the middle with over cooked dark dregs, small tid bits of potatoes. I would not recommend eating there. The cooks evidently were not professional chefs. The desert of apple pie was not fresh and the ice cream was icy not a creamy ice cream texture.
January 6, 2013
Rated 5 out of 5 by Miami01 Excellent Customer Service
I stayed at this hotel on 8/13, 8/17 and 8/18 and must say that the front desk team provided consistent excellent customer service through out my stay, in particular with directions how to get around Vancouver and Victoria Island. I am very pleased and impressed with Kitty and Irene who were a great team helping me map out my route to Victoria island. I nominated them for the Tourism Richmond Service Award.
August 28, 2014