Rated 3.7 out of 5 by 6
Rated 4 out of 5 by Brian1188 Another great stay at 4P Sheraton BJ
I had stayed in this hotel very times, the service has improved tremendously. Front desk staff gave due recognition to SPG members. I was upgraded.
Due to the haze, I did not get around too much and used the executive lounge instead. The lounge was spacious but the food went out quickly even though I arrived at 630pm. The lounge staff was very attentive.
Overall, it was a great stay. Not wanting to rely on the concierge service, I used a prearranged private limo service when I depart which got around the poor cab availability at this property.
January 1, 2014
Rated 5 out of 5 by zlzoul Nice Hotel
It's not in the city center and not that close to the famous west lake (compare to a lot of lake side hotels). But you can still enjoy the view of the Qiantang river, if you stay in higher levels.
What impressed me is the breakfast, which is awesome! Also the staff are extreme friendly and always ready to help.
October 19, 2012
Rated 1 out of 5 Worst Starwood Hotel in the World
no wireless access
cable access took a long time to get working
speaker feature of the phone not working
stench in the hallway
clueless guest service staff
weird suit layout
please, we need a starwood alternative in hangzhou city
February 19, 2012
Rated 5 out of 5 by MARTINstl Nice stay
I stayed one night on Feb. 13 at this hotel. Although it's a little distant from the center of the city, it's very welcoming and the doorman was very nice and helpful.
The check-in is simple and quick. There was free hot red-tea served at the lobby, which made me really warm in a rainy/cold winter day.
VIP lounge is large and serves red wine/white wine/ drinks and dozens of different Chinese/western food.
We were upgraded to a suite on a high floor and got a welcome fruit basket and nice small cakes.
I would like to stay here again next time when I visit Hangzhou.
Thank you, guys!
February 15, 2013
Rated 4 out of 5 by SKJ68 Business Friendly
I have stayed at this hotel more than a half dozen times this year and even though each stay has been short, it always met my expectations. Luckily I was upgraded each time to a corner suite which has all the amenities I need. breakfast in the morning is very good and has a wide variety. all the staff is very friendly and speaks English well. very business friendly Hotel
November 13, 2013
Rated 3 out of 5 by Windyzh no SPG recognization
After a month I happened to log onto SPG to review my stays and realized my two stay was not registered at all. I'm pretty sure that I showed my SPG member cards to the staff while checking in. But there was no explaination which I thought it was ok. I'm very sad that my two stays (tiwce within a week) were missing.
Meanwhile, the lobby were too noisy in the night. Its good to have fun in the bar . But loud music becomes very terrible noise to late arrive guests.
August 31, 2013