Rated 5 out of 5 by Rocky 很不错的酒店
April 27, 2013
Rated 5 out of 5 by lookQ like it!
I stay this hotel for two days and all of the associates are really friendly. Especially I the easy going automosphere and would stay here next time when visiting Beijing.
November 23, 2011
Rated 5 out of 5 by LAETH good hotel and good staff
frankly speaking this hotel is nice and good and the breakfast and buffet all is very good room is very nice and comfortable service and staff very helpful , location have many supermarket can enjoy free time , so in all this hotel is good
April 12, 2013
Rated 4 out of 5 by Bob18 good breakfast
Nice 4 points, a bit above standards. Stayed here 6 or more times and never received an upgrade. Breakfast is nice. One block from a mall with Papa Johns.
April 16, 2012
Rated 4 out of 5 还不错的酒店
December 23, 2011
Rated 5 out of 5 by ivan 性价比很好的酒店
March 19, 2013
Rated 4 out of 5 by ablecan 游泳池温度好
November 28, 2011
Rated 3 out of 5 by imz14u Mixed Service
Picked Four Points as my main base as most of my meetings were at Zhong Guan Chun. Upgraded to exec floor room facing Aloft, way quieter compared to the rooms overlooking the main road. Exec rooms were well maintained and furnishings were in better quality vs. the regular rooms.
Breakfast spread at the lounge was way below average with stale looking pastries and breads. Coffee was very week and general offerings of selection poor. Had to leave in a rush, did not bother checking out the offerings at the main bfast venue and choose to check out at the exec lounge, which was a huge mistake.
The clerk charged my card for the room charges ignoring my deposit, while insisting the room charges could not be deduced or offset from the deposits; spent 5 mins explaining how payments should be processed, she refused to listen and insisted not to void my deposit, although i have urged for her to verify, throughout the entire discussion acting as if her decision was final, without consulting front desk or any one of her superiors.
Having a clear indication that the discussion will go nowhere, I proceed directly to the lobby to resolve this with the Duty manager whom happened to have processed my check in from the day before; by the time i arrived at the lobby, he had cancelled the deposit, had the slip ready in hand, stepped out of his counter and apologized repeatedly for her mistake. It was not his fault but having to trouble shoot a service issue simply due to her unacceptable attitude with absolutely no understanding as to how to process simple enough payments, which is not a failure of training but personal inclination or service orientation.
Going the extra mile, he escorted me to the taxi stop, hailed a cab while braving the cold, while apologizing once again. for salvaging the issue but the poor man could do with a jacket and a better team to support his dedication towards service!
October 25, 2011