Rated 5 out of 5 by lookQ like it!
I stay this hotel for two days and all of the associates are really friendly. Especially I the easy going automosphere and would stay here next time when visiting Beijing.
November 23, 2011
Rated 4 out of 5 by Bob18 good breakfast
Nice 4 points, a bit above standards. Stayed here 6 or more times and never received an upgrade. Breakfast is nice. One block from a mall with Papa Johns.
April 16, 2012
Rated 5 out of 5 by HooraySPG This hotel values SPG members tremendously
I have stayed at this hotel numerous times over the past several years. It has delivered excellent all around services consistently each time. The staff were very attentive to my every needs and issues very resolved quickly with gratitude. This is the best Four Points by Sheraton I have stayed over the past decades in US and in China. It is also the best value to redeem SPG points at this hotel.
August 13, 2012
Rated 5 out of 5 by LAETH good hotel and good staff
frankly speaking this hotel is nice and good and the breakfast and buffet all is very good room is very nice and comfortable service and staff very helpful , location have many supermarket can enjoy free time , so in all this hotel is good
April 12, 2013
Rated 5 out of 5 by paul577 Very Good Choice in Haidian
This was a brief stay for an event in Haidian district. The hotel works very well. Good facilities, very nice room upgrade, extremely comfortable bed. Helpful and attentive staff. The only slight fault was the pretty ordinary breakfast buffet..not really up to standard. Otherwise a great experience
November 3, 2012
Rated 4 out of 5 by Tony3429 Good managers but staff lacks training
I stayed here one night and was recognized for my platinum status. Manager Nina was very attentive and took care of us nicely. However, when Nina was not around, the rest of the staff members seem to lack training and did not follow through on items we requested. We requested an HDMI cord to plug into the wall socket where HDMI port is clearly shown but no one knew what HDMI was. Worst of all, they did not find time to understand our request. In the end, Nina had to come and explain to us that they do not have such an item. Which is fine if the earlier service personnel had attempted to understand what we wanted and told us they did not have it. The first room we checked into had horrible smoke odor even though the room was clearly situated on a non-smoking floor. They quickly switched a room for us but I was surprised that someone had smoked in a non-smoking room and nothing was done to clear the air prior to us checking in. Lounge is good and service in the lounge is very nice. Overall, the hardware is good, facility is well maintained, but staff members need to be better trained. Nina was great and we must recognize her for what she did to help us. However, she is just one person and cannot possibly help everyone.
Restaurant on the ground floor is nice, buffet is plentiful. For the price we pay, I'd say it is ok but not the best. We were, however, impressed by restaurant manager Gary. Gary is courteous and is very attentive to detail. He is also asking guests for their opinion and ways to improve. His desire to help guests is genuine; his desire to improve is sincere.
January 20, 2014
Rated 2 out of 5 by Wonchuck Restaurant service needs improvement
I went to Buffet restaurant on the weekend.
I've made reservation on line but there were no reservation under my name on the arrival.
Food was not that bad for the price(I'm not saying it's worth of money though), but the service needs a lot of improvement. I don't understand why but there were no one to take my dishes away when I've returned to my seat with new dish(although it wasn't that busy and it happened more than twice). There were no one around. So I once had to take the dished to the tray myself and still there were no assistance at all.
Furthermore, a kid was riding rollerblade inside the restaurant! and nobody stopped her.
Although the staffs tried their best to do their job, but there are so many things to be improved to meet global standards.
December 28, 2013
Rated 2 out of 5 by iottmco NO Air conditioner at night...
What 4+ star hotel switches off their AC at night and lets rooms reach 32C+ and then tells you to open a window in one of the most polluted cities in the world and along a busy road?
I can understand they want to save electricity. But there are better ways to do it.
Absolutely disgusted with the service. Staff were friendly and provided plenty of "sorry sorry sorry sorry" - but nobody seemed to have any ability to solve the problem. In their defense, they brought me a fan which did not work properly. The room kept an even 30C all night - with the window open and fan working.
Much better hotels in the area with staff who can REALLY solve problems.
Bed was not at all comfortable, pillows were too high.
Worst sleep I've had at a hotel in a long time.
Breakfast was disorganized and a few people were complaining about the lack of clean utensils and clean tables. Food itself was very bland. Coffee was bad.
Much better places to stay in Beijing - avoid this hotel like the plague!
I will be suggesting my company remove this hotel from our list of hotels.
April 11, 2012