Rated 3.8 out of 5 by 58
Rated 2 out of 5 by Steven60 Service has deteriorated
Having stayed at this hotel regularly over the last three year I feel over the last 8 months the service has significantly gone down with many staff changes and new staff being poorly trained. From the reception counter staff who now poorly trained and where it now takes much longer to check in and out than before. Although I stay very regularly they still do not recognise that I am a platinum member and even look at my preferences.
The members lounge also use to be excellent but the food quality for evening cocktails and breakfast along with the service is simply no longer what it was. Breakfast in the restaurant in lobby is also of a lower quality.
It short this hotel service and amenities used to be worth the extra distance from my office and the inconvenience of the taxi service in the area but now it simply is not. Therefore I will be changing hotels for my business trips in the future.
May 30, 2015
Rated 4 out of 5 by John1969 loyal client of SPG at Four Pint Sheraton,Beijing
I spent most of my stays at Four Points Sheraton,whatever for my business trip and pleasures! Because its location in West part of Beijing city,and good services!
May 18, 2015
Rated 4 out of 5 by mrpoon super hardware
the hotel is very well kept. didn't expect them to have a lounge, but they do have one. so enjoy.
October 21, 2014
Rated 5 out of 5 by sgtan Great hotel
As a platinum member, they take care of your needs very well
August 19, 2014
Rated 5 out of 5 by Jogo036 Expectations Exceeded
This was a great experience from checkin to checkout. Service is excellent,great atmosphere and room to relax. Rooms are as good as you get. Probably only criticism is the lifts are very slow.
August 3, 2014
Rated 4 out of 5 by ahhboo Very Nice Hotel
Large, comfortable rooms, well appointed. Great buffet breakfast included.
July 31, 2014
Rated 4 out of 5 by Luis33 Good facilities, clean
The hotel's facilities are very good. The breakfast menu is a decent mix of Western/Oriental food, and the staff are nice, but it is often difficult to understand their English. The summer Palace is very close.
July 30, 2014
Rated 4 out of 5 by DrPangloss comfortable
a comfortable retreat from the chaos outside--great lounge food/drink with few people. Suites are spacious yet even non-smoking has a faint smell of smoke
July 20, 2014