Rated 3 out of 5 by spgfans2016 New hardware Services and food need improvement
Booked using SPG official site and got confirmation email, but was told reservation had been cancelled on site when checking in. Any reason should not be a excuse here for cancelling my booking. Staff initially said room full booked but helped find another room at the end.
Bed is comfortable and clean. Bathroom furniture nice too.
Room service was basic. Breakfast buffet at cafe needs improvement in terms of both food and services, no services at all, food variety good but quality is low.
Overall, nice furniture and bed for good sleep but people and food needs improvement.
April 15, 2016
Rated 5 out of 5 by happydays Good service and super clean room
Love, love this hotel! I have stayed here many times. The room is very clean! Have a good business lounge. Ms. Cici is an excellent employee. Just booked 14 days stay at this location for Feb. 2016.
February 4, 2016
Rated 2 out of 5 by Vince123 Very very hot room. Not acknowledged as Platinum member
The room in winter is extremely unbearably hot with constant hot air blowing into the room. Couldnt find a way to turn off the heater or make it less hot, Could not sleep the entire night
Was not acknowledged as platinum member. When checking in, i realised the room has cigarette smell. I went back downstairs to tell the reception, they were like,,,we have stopped allowing smoking for six months. BUt what they want me to do anyway if there is tobacco smell? they did change it for me but i think they were reluctant coz they didnt realise I am a platinum member until the next night when I go to the lounge and the lady in there said according to the record, I am only gold member and shouldnt hv access. I dont really understand how come the hotel is not connected to the central database.
December 19, 2015
Rated 4 out of 5 by Eric0107 Staff makes an effort to make my stay better
While I also notice a change in staff and management, some differences are indeed felt, like simpler selection of breakfast choices. However, I find that the staff makes an effort to make my stay much better and try to proactively give me a better room consistently. Special thanks for front desk who always welcomes me with a big smile, and listen my request.
December 15, 2015
Rated 2 out of 5 by Steven60 Service has deteriorated
Having stayed at this hotel regularly over the last three year I feel over the last 8 months the service has significantly gone down with many staff changes and new staff being poorly trained. From the reception counter staff who now poorly trained and where it now takes much longer to check in and out than before. Although I stay very regularly they still do not recognise that I am a platinum member and even look at my preferences.
The members lounge also use to be excellent but the food quality for evening cocktails and breakfast along with the service is simply no longer what it was. Breakfast in the restaurant in lobby is also of a lower quality.
It short this hotel service and amenities used to be worth the extra distance from my office and the inconvenience of the taxi service in the area but now it simply is not. Therefore I will be changing hotels for my business trips in the future.
May 30, 2015
Rated 4 out of 5 by John1969 loyal client of SPG at Four Pint Sheraton,Beijing
I spent most of my stays at Four Points Sheraton,whatever for my business trip and pleasures! Because its location in West part of Beijing city,and good services!
May 18, 2015
Rated 4 out of 5 by mrpoon super hardware
the hotel is very well kept. didn't expect them to have a lounge, but they do have one. so enjoy.
October 21, 2014
Rated 5 out of 5 by sgtan Great hotel
As a platinum member, they take care of your needs very well
August 19, 2014