Rated 5 out of 5 by Bax44 The extra mile
Great service and attention. Staff was very professional. The room was fantastic. Extremely impressed with the professionalism and really nice room. Thanks!
December 1, 2014
Rated 5 out of 5 by MallonF7 This hotel has great features and great service.
The Staff is very pleasant and helpful at all times. The facilities are very comfortable, clean and appealing. I have stayed here many times, and will return soon. I constantly recommend it to friends who are coming to the area as the best place to stay.
November 24, 2014
Rated 4 out of 5 by Golfer12 Well maintained hotel
This four points has nicely renovated rooms - well kept. Staff friendly and very helpful.
November 25, 2014
Rated 5 out of 5 by Lin2422 Excellent Customer Service
I am writing to complement the Front Desk and the Housekeeping staff at the Four Points Sheraton Hotel in Knoxville. My husband and I stayed at this hotel on July 23, 2012. On the morning of July 24, we were in a hurry when packing and inadvertently left my dress, sweater, and pair of pants in the closet. When we realized that the above items were missing late the next day, we called the Front Desk. At that time, the Front Desk did not have my clothes. However, they said that they would check with the Housekeeping Staff the following morning. At that point, I thought that I would never see my clothes again. Therefore, I was pleasantly surprised that the Front Desk called the next day and left a couple of voice mails saying that they had located my clothes and would mail them to me. I received my clothes this week. Had the Front Desk and Housekeeping Staff not been honest or had they not gone the extra mile, I would not have my clothes today.
I am very appreciative of the excellent customer service that I received and I thank all involved. I also wish to add that our room at the Sheraton was clean and comfortable.
August 5, 2012
Rated 5 out of 5 by LammyC JUST THE BEST
We have stayed at other hotels in the Knoxville area but prefer the Four Points Sheraton. It is conveniently located to the
UT and restaurants. Even though it is close to other fine restaurants we prefer to dine at the hotel due to it's excellent cuisine. The staff is friendly and extremely accommodating. We are looking forward to our next stay at the Sheraton.
November 4, 2014
Rated 5 out of 5 by PMHNP45 Great place to stay and close to UT
UT is just down the street and an easy walk to the school of nursing. Great place to stay. Staff was pleasant, room was clean. We ate several meals in the restaurant and it was very good and good variety. Service was great and they corrected an error in ordering without any problem. We had suite and the room was great for two unrelated people to share with each having their own areas to sleep and separate temperature controls. I loved the balcony and the view of the World's Fair Park. I selected due to proximity to UT and was not disappointed. I recommend this hotel and would definitely stay here again and plan to do so in December. I also appreciated the bottled water for SPG members.
October 11, 2014
Rated 5 out of 5 by DCC42 Hotel Reviw
This was our first stay here. We
were VERY pleased with this hotel
and the service we received. The
room was great.
November 4, 2014
Rated 5 out of 5 by Sheilavols Vols Fan Place to Stay
The only place to stay on football weekends!!
The staff is excellent and the beds are so comfortable. I would not stay anywhere else in Knoxville!!
September 3, 2014