Rated 4 out of 5 by Marks22 This hotel reminds me of a European boutique hotel
This is my second stay here. I enjoy the hotel because it is tasteful and elegant without being extravagant. I like the location too. It's close to downtown but feels like it's in a residential area. The room was clean and comfortable. I had breakfast in the dining room and was not disappointed. There were some different and interesting items on the menu like shrimp and grits as well as the regular breakfast items. All in all, a nice place to spend the night.
January 10, 2015
Rated 5 out of 5 by Lin2422 Excellent Customer Service
I am writing to complement the Front Desk and the Housekeeping staff at the Four Points Sheraton Hotel in Knoxville. My husband and I stayed at this hotel on July 23, 2012. On the morning of July 24, we were in a hurry when packing and inadvertently left my dress, sweater, and pair of pants in the closet. When we realized that the above items were missing late the next day, we called the Front Desk. At that time, the Front Desk did not have my clothes. However, they said that they would check with the Housekeeping Staff the following morning. At that point, I thought that I would never see my clothes again. Therefore, I was pleasantly surprised that the Front Desk called the next day and left a couple of voice mails saying that they had located my clothes and would mail them to me. I received my clothes this week. Had the Front Desk and Housekeeping Staff not been honest or had they not gone the extra mile, I would not have my clothes today.
I am very appreciative of the excellent customer service that I received and I thank all involved. I also wish to add that our room at the Sheraton was clean and comfortable.
August 5, 2012
Rated 5 out of 5 by Bax44 The extra mile
Great service and attention. Staff was very professional. The room was fantastic. Extremely impressed with the professionalism and really nice room. Thanks!
December 1, 2014
Rated 4 out of 5 by Tim1609 Great little hotel
Staff was welcoming and knowledgable. Recognized as spg platinum, thanked, and given an upgrade. Bartender asked where we were heading for dinner after we declined to eat and he gave us a free dessert coupon for a local restaurant which was excellent food. Right balance of selling the Sheraton facilities but putting the guest experience first.
Overall, short stay, but I would recommend this hotel to pretty much anyone.
November 19, 2013
Rated 5 out of 5 by Sheilavols Vols Fan Place to Stay
The only place to stay on football weekends!!
The staff is excellent and the beds are so comfortable. I would not stay anywhere else in Knoxville!!
September 3, 2014
Rated 5 out of 5 by Upgradeeverytime Claude is the man
I've been staying here for years. It is the best Four Points in the network. Claude does a great job running the hotel. Everything is handled as it should be, from check in to check out, and in between. The staff is responsive, friendly, and helpful. With the current update going on, I see only good things on the horizon.
July 18, 2014
Rated 5 out of 5 by MallonF7 This hotel has great features and great service.
The Staff is very pleasant and helpful at all times. The facilities are very comfortable, clean and appealing. I have stayed here many times, and will return soon. I constantly recommend it to friends who are coming to the area as the best place to stay.
November 24, 2014
Rated 2 out of 5 by Manju OVERCHARGE PLUS
There was no one to help with the luggage. No one cleaned the room on 11/22/11. It took 45 minutes to get a breakfast sandwich in the restuarant. And last, but not least, there was an $8.00 charge to park my car each nite and I had to park it myself. Saturday night(11/22) I didn't even use the hotel lot beacuse it was full, but I still got charged the $8.00 fee. $99.00 a night ended up being $124.00 a night after all the extra taxes and charges. VEY BAD OVERALL EXPERIENCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
October 26, 2011