Rated 5 out of 5 by Sjones2015 Perfect Stay
Everything about the Four Points was great! Great rooms, great staff, great location to the university and to downtown. Couldn't ask for a better experience. Highly Recommend to anyone looking to stay in Knoxville.
August 10, 2015
Rated 1 out of 5 by SadGoldMember Management is Terrible
I was bumped from a specific suite I paid for because the hotel's owner came into town and took the room. Front desk agent did the best she could, but manager on duty refused to address the situation because she claimed to be dealing with something else. I was promised a phone call a day later that never came. I was promised additional points to make up for the bump, which never happened. Overall, a terrible experience and this is the third time I've stayed here. Never again.
July 2, 2015
Rated 1 out of 5 by Portampa Poorly managed
Property did not go out of their way. Show up at downstairs restaurant 5 minutes early told to wait. Seemed like at every turn they held a strict code about going out of their way
June 27, 2015
Rated 4 out of 5 by Bronco7 UT Orientation
Great local to UT campus and very comfortable.
June 24, 2015
Rated 4 out of 5 by JLGinTN Smells good
We've been here before, but I looked online to be reminded of amenities. I was disappointed to get in my room and not have a refrigerator. The room was a GREAT room otherwise. Three windows in a corner room! I called the front desk to ask about the refrigerator and was asked what website I saw the refrigerator advertised for the room. I said that it was the Four Points website. The towels and sheets smell great! The waitress for the restaurant didn't show up at opening time, but we were helped by the front desk staff. Concerns about quick service weren't needed. Coverage was there, and we made our early morning appointment.
June 23, 2015
Rated 5 out of 5 by group35 Hotel was close to everything
We had a awesome time. Hotel close to everything. Had awesome food. All the staff was really helpful.
June 13, 2015
Rated 5 out of 5 by SpgPatrick1234 Cumberland House is great!
Stayed in Knoxville for a wedding. The staff was very accommodating and the rooms were comfortable. The location of the hotel was great as we were able to walk to the international biscuit festival which was being held nearby.
May 19, 2015
Rated 3 out of 5 by Liz2015 Don't Stay Here for Triathlon
Despite requesting late checkout when I booked my stay, I was denied this. Also, this hotel does not have breakfast included in your stay, so expect to shell out a good deal of $$ to eat there, especially if you have kids with you. No fridges or microwaves in the room either.
May 18, 2015