Four Points by Sheraton

Four Points by Sheraton Knoxville Cumberland House Hotel

  • 1109 White Avenue
  • Knoxville,
  • Tennessee
  • 37916
  • Estados Unidos
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Rated 4.4 out of 5 by 90 reviewers.
Rated 5 out of 5 by JUST THE BEST We have stayed at other hotels in the Knoxville area but prefer the Four Points Sheraton. It is conveniently located to the UT and restaurants. Even though it is close to other fine restaurants we prefer to dine at the hotel due to it's excellent cuisine. The staff is friendly and extremely accommodating. We are looking forward to our next stay at the Sheraton. November 4, 2014
Rated 5 out of 5 by Hotel Reviw This was our first stay here. We were VERY pleased with this hotel and the service we received. The room was great. November 4, 2014
Rated 5 out of 5 by This is a great location and great people We stay at this hotel everytime that we are in the Knoxville location. Great location for down town and for the UT campus walk any where. While staying there everyone learns your name and call you by name they are very attentative to your needs. All in all just a great place and great people. October 27, 2014
Rated 1 out of 5 by This hotel has great features. In additional to great facilities, the Staff from top to bottom performs outstanding service to the guest above and beyond any other hotel in which I have stayed. October 27, 2014
Rated 5 out of 5 by Great place to stay and close to UT UT is just down the street and an easy walk to the school of nursing. Great place to stay. Staff was pleasant, room was clean. We ate several meals in the restaurant and it was very good and good variety. Service was great and they corrected an error in ordering without any problem. We had suite and the room was great for two unrelated people to share with each having their own areas to sleep and separate temperature controls. I loved the balcony and the view of the World's Fair Park. I selected due to proximity to UT and was not disappointed. I recommend this hotel and would definitely stay here again and plan to do so in December. I also appreciated the bottled water for SPG members. October 11, 2014
Rated 5 out of 5 by There and Back Again This was my second stay at this property. I enjoyed it the first time and this second stay was just as nice. All employees from the housekeepers, restaurant waitstaff and Front Desk were always very helpful. I really felt at home. October 22, 2014
Rated 5 out of 5 by Great Hotel Staff is very friendly. The hotel is clean and recently renovated. Highly recommend. October 13, 2014
Rated 5 out of 5 by Excellent Customer Service I am writing to complement the Front Desk and the Housekeeping staff at the Four Points Sheraton Hotel in Knoxville. My husband and I stayed at this hotel on July 23, 2012. On the morning of July 24, we were in a hurry when packing and inadvertently left my dress, sweater, and pair of pants in the closet. When we realized that the above items were missing late the next day, we called the Front Desk. At that time, the Front Desk did not have my clothes. However, they said that they would check with the Housekeeping Staff the following morning. At that point, I thought that I would never see my clothes again. Therefore, I was pleasantly surprised that the Front Desk called the next day and left a couple of voice mails saying that they had located my clothes and would mail them to me. I received my clothes this week. Had the Front Desk and Housekeeping Staff not been honest or had they not gone the extra mile, I would not have my clothes today. I am very appreciative of the excellent customer service that I received and I thank all involved. I also wish to add that our room at the Sheraton was clean and comfortable. Best regards, Linda August 5, 2012
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