Rated 3 out of 5 by Val40 Unless you are going to Banff, location is not good
One side is beside the highway, the other overlooks the parking lot. Not a chance you would use the small balcony. Where did they take that photo from?? You have to unplug the phone if you want to plug in your computer and work at the desk. The air conditioner blasts you as the fan blows right over the desk. They charge a $4 room service fee and automatically add 17% tip and then the room service looks like you have robbed them if you don't add more on the tip line on the bill. Why have that there? How much more do they need to bring a tray upstairs? On the plus side, they do have duvets with cotton covers so you know the bedding gets washed and the windows open, if you can stand the construction noise.So much for a quiet place to work between meetings!
June 21, 2014
Rated 4 out of 5 by BMW70 Good accommodations, but felt dishonesty
I have stayed at this hotel before, and give it high rankings for comfort and value. On my recent stay I booked my room and it included a free breakfast. When I checked in I was told that they have nothing on file showing the free breakfast and that I had to prove it via an email. Well, it was a pain, but we got that sorted out. At breakfast the next day, I gave my server my breakfast coupon and went and enjoyed the buffet. My server brought me a bill for the full value of the buffet! I had to "remind" her about the coupon, which she suddenly remembered. I realize that people make mistakes, but I left the hotel feeling that they were trying to pull one over on me - be aware and check your bookings versus all charges!
September 24, 2012
Rated 4 out of 5 by petunia21 worthy of note
overall, a good experience. The presidential suite did not have a full length mirror and that is very necessary for a bride's needs. the Queen suite also lacked a full length mirror. How disappointing that they were located in the stairwell where fewer people go. The lighting in the rooms were dim and difficult for doing make up. The staff however were friendly and helpful and quick to oblige with meeting needs. The pool was unavailable for use on the one night we planned to use it. The hot tub was so hot, you could boil an egg in it. Everyone around it complained.
September 23, 2013
Rated 5 out of 5 by mina62 good location
no breakfast included but lots of fast foods around
August 18, 2014
Rated 3 out of 5 by therese Good family hotel
Nice family facility. Good sized pool, water slide and hot tub--the kids' highlight. We stayed in 2 small suites; i.e. each with two queens, bathroom, and separate sitting room with pull-out. Denny's and McDonald's very close. We didn't try the hotel restaurant, as with 8 of us (4 kids), it would have been too expensive. Didn't use the gym. Convenient location with lots of parking. Staff friendly and helpful. Rooms have been remodelled and are very clean. Too dark to read--a problem doing paperwork or relaxing without the t.v. Bathroom small, very loud fan with only one switch, no towel bars so towels always on the floor, sticky bathroom door latch. If some of these issues were addressed, we would be happy to stay there again.
April 18, 2012
Rated 5 out of 5 by PM57 Four for Four Excellent Value
Stayed one night while waiting for furniture to arrive from Ontario.
Excellent location. Asked for quiet room but was upgraded to room right over the TransCanada highway. No problem, staff was quick to correct to opposite side which was nice and quiet. Large comfortable room.
Free internet easy to use, free water was welcome, so many charge for water these days.
Two free appetizers at Ric's was great. Nachos portion was huge and delicious.
Two free breakfasts more than met our needs.
All staff very friendly. Would definitely stay at this hotel again. Thanks!
October 7, 2012
Rated 4 out of 5 by KK83 Great stay!
This hotel is always great. Ordered room service and a bit of a mix up. It arrived about an hour and a half later. The server (sorry I didn't get her name) rectified it all and was absolutely fabulous. She was wonderful.
However, when checking out the next morning the gentleman who checked me out (Mohammad) I felt was quite rude and actually cut me off as I was answering one of his questions. Kind of left a bad impression. I will stay again as there is more positive than negative. However, maybe a revisit with this staff member about check out standards.
March 16, 2014
Rated 5 out of 5 by JoJoYYC What a huge room!
Your executive suite is so spacious, enjoyed the soaker tub in room. Staff are awesome too.
August 15, 2014
Rated 4 out of 5 by SJCEdm Nice stay but how can a bathing suit go missing in a room?
We enjoyed our one night as we skied the mountians. The room was spacious but the flooring with laminate hardwood could use an update. Another comment would be when my son left his bathing suit in the room - it was funny that housekeeping could not find it sitting on the edge of the tub where I saw it last. Upon my return home I contacted the hotel but there was no sign of the item being left behind. Something as obvious as that should have been noticed by housekeeping and my son needs to realize he should take better care of his personal belongings!
January 4, 2013
Rated 5 out of 5 by GabriolaPat Great spot for our family reunion/wedding?
We had about 25 of us from out of town for a wedding and a small family reunion. We found the staff very helpful, the Lounge was lovely, good pizza and house wines. Our air conditioning was not responding and we could not open the door because we faced the highway and so it was a very hot sleep (it was very hot outside too). We would definitely stay there again.
July 28, 2014
Rated 5 out of 5 by Fsjmike Another Stay
Two more nights at the Four Points Calgary West. As usual, staff greeted me with respect and friendliness, welcoming me back. Try the suite 216! This is a great hotel.
August 9, 2014
Rated 3 out of 5 by Oceanme Feedback
I was a bit surprised at this hotel because my experience has been different from other SPG stays. I found the staff great but the front desk at times were on auto pilot and and some times a bit tart. Mostly, I was not happy with the in room dining. The prices were extremely high for the quality of food / beverages received. There were 2 additional charges added to the in room dining 4.00 plus 17% gratuity which made it even more expensive for a business budget. I would specifically not stay here again because of the restaurant charges.
March 14, 2014
Rated 5 out of 5 by Fsjmike Home away from home
I have stayed numerous times at this property and each time I am treated as if I were the most important guest the hotel had. Staff are always attentive and respectful and welcome be back - not just the front desk staff, but maintenance and housekeeping staff as well. The smiles are sincere. I highly recommend this hotel.
July 30, 2014
Rated 5 out of 5 by Heretothere Travelling
Travelling across Canada we stopped at many hotels. Sheraton Calgary West was clean, friendly, had many amenities and was close to our destination, Calgary Olympic Park.
August 8, 2014
Rated 4 out of 5 by WSSSAS Hotel had Extra $10 fee
I was somewhat upset that we were charged an additional $10 for the third person's breakfast, because when I booked the room I indicated that it was for three adults and was offered the breakfast included package for $159.00 plus taxes. I WAS NOT TOLD ANYTHING ABOUT AN ADDITIONAL $10 FEE FOR THE BREAKFAST UNTIL I GOT THERE
July 29, 2014
Rated 3 out of 5 by Antonio 4 Points YYC West needs work!
We stayed @ this property following a delightful ski trip to Banff. The highlight was dinner in Embers Restaurant - attentive service, decent food and great specials! The hotel did not meet my expectations - broken elevator, barely adequate gym, & awful business centre. PLAT upgrade was reluctantly provided and barely adequate (NB They have lots ot Preferred Guest rooms, south facing away from highway, but none were provided!).
This property is convenient for snowboarders visiting Calgary's Olympic Park. Otherwise, I can't recommend it.
January 6, 2012
Rated 3 out of 5 by ddp2014 This hotel needs a facelift...
We stayed at this hotel for a wedding that was taking place at the Wedding Pavillion. Although it is very close to the venue, the hotel itself could use some updating as it is not as nice as we were hoping for. Perhaps our expectations were too high. There was some delay with checking in as our rooms were not ready prior to 3PM as requested as we were attending the wedding at 4 PM.
July 21, 2014
Rated 3 out of 5 by Iceman44 Overall Review
Front desk staff was excellent, room was excellent, service in resturant was poor due to lack of staff. Wife's food was excellent and mine not so good. Server did everything to fix problem. Also TV's do not have a guide to show you what is presently on, on the channels offered. We travel a lot and will not be seeking out the Sheraton for future accommodations in Calgary.
July 21, 2014
Rated 4 out of 5 by peony very accommodating
..Very attentive/accommodating front desk staff...always very welcoming. All staff friendly/professional and helpful. ...Would definitely recommend this establishment. We chose it for location but it's much more than that.
August 3, 2014
Rated 5 out of 5 by Xfitchick50 Bed worth the stay alone
Had a lovely one night stay at the hotel, but after sleeping in that bed, wished it were for much longer! The room was very nice, liked have a separate living area. The coffee/tea selection was great, room service fast and delicious. Room was clean and quiet, even being right beside Hwy 1. My only complaint was the lack of parking. Because I returned late in the evening, I was forced to park on the street, and walk around the hotel to the entrance. I don't mind walking, but don't enjoy doing it late at night, alone (female).
September 2, 2013
Rated 4 out of 5 by Cogil Hotel experience
Staff were friendly and helpful. Parking is easy and accessible. The wine list in the Grill was very limited however the service was good.
August 4, 2014
Rated 5 out of 5 by xf147 Great place
Excellent room, quite and spacious with good ammonite sand great access to various Calgary sites.
August 5, 2014
Rated 5 out of 5 by Doug2014 Great location for my needs
Hotel location was great for my needs. Staff was always very friendly and answered my questions.
August 4, 2014
Rated 5 out of 5 by Libra76 Lots of room
Our family LOVED this hotel! Lots of room, comfort, tvs and great waterpark. We also loved the location. We will definitely recommend this hotel to others.
August 1, 2014
Rated 4 out of 5 by Frozen5 my stay this week feb 10
Last week I had a good stay in general, so I decided to come back this week, mainly because the pool was really nice and I could swim and relax after work. Unfortunately this week I came back again, the pool is NOT in service. The gym smelled horrible tonight -- my only alternative to the pool -- as they were using glue or other materials that made left immediately. The heater was not working well, they sent someone to fix it but it was making a lot of noise and not heating well. Bad luck, bad timing, I guess..
February 10, 2014
Rated 3 out of 5 by Shan411 Hotel has great restaurant.
The hotel has a great restaurant.
August 5, 2014
Rated 4 out of 5 by Danwen CALGERY OLYMPIC PARK VISIT
Hotel was very central to Canada Olympic Park for meetings. Clean rooms, friendly staff, good meals. Great visit.
August 1, 2014
Rated 4 out of 5 by Donna95 Was not handicap accessible even though it was requested,
We found that the bathroom was very inconvenient for handicapped people.
Having a king bed in the room made it difficult to maneuver a walker around. No "easy chair" was also a feature that was lacking.
The room and bedding were clean, as was the bathroom.
July 23, 2014
Rated 4 out of 5 by Jay322 Short Stay
We stayed at the Calgary Sheraton Four Points while attending a family reunion. It was the perfect venue, close proximity to family events.
July 29, 2014
Rated 3 out of 5 by itti Small isn't always better
Great location. European vibe in the lobby. Long halls make for long walk to room. 2 queen beds. Narrow room leaves little space to walk between bed and wall. No room for small children to move around. Desk chair the only option - would have liked an easy chair of some sort to relax in rather than having to sit on the bed to watch TV. Desk people couldn't explain why 0 Starwood points were awarded for our stay.
June 24, 2014