Rated 4 out of 5 by Dcoo91 Hotel was inviting
The hotel was great, rooms clean and very comfy beds. Overall the place was great the only problems we had were with restaurant !
Food was great but service was not good, it was like everyone was on their first day on the job ever, got food and no utensils to eat with, sat for 10 minuets before getting severed and to top it off not very friendly and because we were in a big group we all had 17 percent charged on bill for tip and get service like that!
March 4, 2013
Rated 4 out of 5 by Cogil Hotel experience
Staff were friendly and helpful. Parking is easy and accessible. The wine list in the Grill was very limited however the service was good.
August 4, 2014
Rated 4 out of 5 by Donna95 Was not handicap accessible even though it was requested,
We found that the bathroom was very inconvenient for handicapped people.
Having a king bed in the room made it difficult to maneuver a walker around. No "easy chair" was also a feature that was lacking.
The room and bedding were clean, as was the bathroom.
July 23, 2014
Rated 5 out of 5 by Libra76 Lots of room
Our family LOVED this hotel! Lots of room, comfort, tvs and great waterpark. We also loved the location. We will definitely recommend this hotel to others.
August 1, 2014
Rated 4 out of 5 by davejaia Great staff...fixed up rooms need some help
Front Desk staff were very friendly, helpful and accommodating. We got recently refurbished rooms.... fridge door catches on closet door every time. New sinks are shallow and square and new taps have lots of pressure. Every time you turn on a tap, you get splashed with water. Please change this for the benefit of all guests. So called business area is just two computers with no software and printers not connected properly... area needs help.
June 14, 2012
Rated 3 out of 5 by volleyballfan room was noisy
I recently stayed at this hotel over the winter break. Whereas the hotel was convenient and the rooms were comfortable, the carpets need cleaning badly. Also, as I was placed on the ground floor, there was no carpeting outside of the room in the hallway, it was very noisy from carts and baggage being rolled past as well as voices echoing in the halls beginning around 6:30 am. I mentioned this to the staff but there was "nothing to be done".
January 6, 2013
Rated 2 out of 5 by Moireen False advertising
It is advertised free bottled water, I was not impressed with 1 -500ml otter of water for 2people which was not even replenished daily. It's okay not to have water but just don't advertise free bottled water!
Also, if you realize the walls of the hotel are paper thin why not supply 2 pairs of earplugs if 2 people are going to stay in the room. I am sure they would have brought another pair of earplugs but why not just have them available.
January 22, 2013
Rated 5 out of 5 by Doug2014 Great location for my needs
Hotel location was great for my needs. Staff was always very friendly and answered my questions.
August 4, 2014
Rated 4 out of 5 by Danwen CALGERY OLYMPIC PARK VISIT
Hotel was very central to Canada Olympic Park for meetings. Clean rooms, friendly staff, good meals. Great visit.
August 1, 2014
Rated 3 out of 5 by Shan411 Hotel has great restaurant.
The hotel has a great restaurant.
August 5, 2014
Rated 4 out of 5 by Jay322 Short Stay
We stayed at the Calgary Sheraton Four Points while attending a family reunion. It was the perfect venue, close proximity to family events.
July 29, 2014
Rated 3 out of 5 by ragman97 The front desk doesn't read
I arrived at 130 am. They upgraded me to a suite. Bug it was facing one of the busiest highways in canada. I stay at this property many times and each time I tell them NOT to,put me in a room facing the highway. Nobody reads! A
The front desk person couldn't figure out how to change my room. I didn't sleep. It was a waste of time and money. I am NOT happy. I asked the front desk manager to call me. Did they call you?
March 15, 2014
Rated 5 out of 5 by bunny54 a very pleasant suprise
Room thermostat was in bad shape...touch pad was missing plastic cover...was not able to get it to turn down. had to shut it off and open door to cool room down. very disappointed .... but the bed the pillows the cleanliness was top notch. was also able to bet a second room for a family member at same rate. will gladly stay here again...but really need to pay attention to the very small details....like heat control.
December 24, 2012
Rated 5 out of 5 by Babar You feel as your home
That was my first visit to Calgary. When I was booking my hotel online, I was not sure what hotel I was getting. Finally, I got the Four Points By Sheraton. From my first step to last, I enjoyed staying every moments. In future, I will definitely try to stay if I get the room within my budget. My heartfelt thanks to all staff, particularly, the front office staff who are really lovely person. I always remeber them.
September 9, 2012
Rated 5 out of 5 by Bonz60 Nice Hotel But Not Accomodating to Big Groups
The hotel was very nice with comfy beds with great access to all types of recreation activities. The only complaint we have is that we booked over 25 rooms for a wedding group and specifically asked for the block of rooms to be altogether and on the same floor, which the manager said he would do. However, apparently the manager was no longer with the hotel and at checkin we were placed among families with small children. Complaints were made as to the noise level at 11 (which when attending a wedding you are going to celebrate after 11). There was no music however people were just visiting. For the amount of revenue our group brought to that hotel (including the presidential suite for 2 nights) the hotel should have made every effort to accomodate us by keeping us altogether which would have been in the best interests of everyone. They could have asked us to move everyone to one of the meeting rooms on the main floor that way there would have been no complaints from anyone.
June 27, 2014
Rated 5 out of 5 by Travis41 Friendly staff and great location
The staff were very accommodating and friendly. The location was perfect for us, close to all the shopping, local attractions we were interested in seeing as well as close to the edge of the city to allow a quick trip to Banff for the day. Would definitely recommend and would stay there again.
July 2, 2014
Rated 4 out of 5 by Peter50 A very comfortable stay
Although I had sought a hotel in downtown Calgary, due to availability I landed on the Four Points. The staff in the hotel and Ric's restaurant were extremely friendly and helpful. The rooms were very comfortable and provided more space and facilities than I required as a short-stay guest. The breakfast could benefit from a little upgrade but adequate for duration of my stay. Many thanks for a good experience.
October 29, 2012
Rated 5 out of 5 by Patticakes July 2014
This experience at the Four Points Sheraton will be remembered as a great one. The hotel is clean, updated and provides great service.
July 23, 2014
Rated 3 out of 5 by Jackal89 Rooms are Great, Food is Awful
The room was great, walls where a little thin, as we could hear everything the kids next door were doing. The bed was comfy and we slept well. Easily the worst thing about this stay was the RIc's restaurant in the hotel. We went to have brunch before we left, found are own seat as per the sign, only to be told 15min later the we could not sit on this side and had to move. So we moved to the other side of the restaurant and where promptly given a menu and drink which was great. Unfortunately the good service ended there, It took 10 minutes to come back and take our orders, and our sandwiched did not arrive for another 40 minutes. Upon arrival I found mine to be rock hard and the bacon over cooked, my wife's was missing half the of the burger contents(Bacon, onions, and chipotle mayo). We where not even given the option of sending it back because after she dropped the food off, we did not see any servers for 25 minutes when we got the bill. There was a total of 2 staff on the floor and only 4 table occupied so slow/bad service should have never happened. I would only recommend staying here if you are not going to eat in-house.
July 20, 2014
Rated 4 out of 5 by Beatnik Had a good stay
Pool with that slide is cramped
July 28, 2014
Rated 5 out of 5 by Fun4Family Great location
This hotel is in a great location and it is easy to get to many of the amenities in Calgary.
July 23, 2014
Rated 4 out of 5 by pandsa Conveniently located for Travel
Stayed there for one night and it was wonderful stay. Very comfortable and large room. Clean and well stocked with amenities. The only drawback was our room faced the Transcanada Highway and that road is busy. Continual noise of traffic, specially in the early morning. Rates were terrific for our stay.
June 17, 2014
Rated 4 out of 5 by YVR123 Great staff
I wasn't sure what to expect with the hotel given it's location. I usually stay in the downtown core. Didn't love the location but I have to say, the staff certainly made up for everything. The guys who looked after our group were incredibly attentive. Overall, it was a good experience..
June 20, 2014
Rated 3 out of 5 by Jagger Sheraton 4 Points Calgary West
Hotel was being renovated and eating facilities were impacted. So it warrants an average rating. It met my expectations but in no way was it above my expectations. But I would stay here again.
I found it annoying that the bathroom fan and light were on one switch so fan had to be on if I wanted light in bathroom on.
Room phones werent working but I had my mobile phone so it was fine.
April 29, 2012
Rated 3 out of 5 by JMN14 Comfy bed and pillows
But I was disappointed the hotel didn't remember my request to have NO feathers in the room. I also had the unfortunate experience of being there at the same time as a noisy smelly hockey team that made the hotel feel like a frat dorm. Hotel staff was understanding but in future please put a group like that in a place FAR AWAY from your other peace loving guests.
April 14, 2014
Rated 4 out of 5 by RandyB51 Construction Nightmare!!
No one told us about massive construction right next door and we not only didn't get any kind of break on our rate we got stuck as far from the front lobby as one can walk and on the construction side of the hotel as close as you could get to it!! Nice way to wake up before 7:30 AM on a person's vaction day to sleep in!!!
May 28, 2014
Rated 4 out of 5 by FamilyTravellingHome Worry free stay in Calgary
The hotel room was extremely clean and beautifully updated. The pool and hot tub were also very clean and enjoyable. It was easy to find coming into Calgary from Banff.
July 8, 2014
Rated 5 out of 5 by Collree Great stay
We enjoyed everything about our stay! The hotel was beautiful and the room clean and comfortable. We enjoyed a fabulous lunch at the hotel restaurant and the restaurant manager was fantastic! Stopped by our table and we had a great chat with him. He also followed up to make sure we enjoyed everything. Overall great stay, I'd recommend it to anyone traveling to Calgary!
July 6, 2013
Rated 5 out of 5 by Jonsey New hotel providing excellent amenities
Appreciated the location of the hotel close to highway access. Also the newness of the hotel was pleasant to enjoy. Stayed (1) night only so didn't have opportunity to partake of all surroundings.
July 2, 2014
Rated 3 out of 5 by HockeyDrew Noise Level Unacceptable
I have had great luck at Four Points but this is first time where the noise was literally one of the worst I've experienced in years. The person in the room next to me was on the phone constantly past 11:00PM and again at 3:30 in the morning. The sounds seem to echo through the adjoining door. I've never been able to hear a conversation albeit in Chinese so clearly. His contact laughing then at 3:00 in the morning his non stop coughing and flem induction literally put me on the edge of beating down the door and "dropping the gloves" I did not complain to the front desk but I did bang on his door a few times. One more minute and there would have been an intervention. This isn't the hotels fault but the fact the noise traveled so easily into my room is a major concern for me to ever consider staying at this hotel again. Beyond that the staff was friendly and the dining room was enjoyable both with the wait staff and the food.
May 11, 2013