Rated 5 out of 5 by CJGrandma Great little hotel with amazing staff!
Stayed here for Xmas and the little touches are what made our stay exceptional like the room upgrade and stockings from Santa on the doorknob Christmas morning. Also really like the "Go Green" program! Would definitely stay here again. Easy access to the TransCanada highway and the mountains!
December 28, 2013
Rated 3 out of 5 by Dar28 Nice room but pool needs attention
Our room was comfortable and clean. Booked at the hotel for the pool as we have a young child. Hot Tub was luke warm and the pool was very cold. Lighting in the pool area was very dark, felt like you were in a cave. Went into the washroom and there were used towels strewn all over and other items. Entire pool area needed housekeeping attention.
December 9, 2013
Rated 5 out of 5 by D1977 Excellent Hotel
This hotel exceeded all expectations, it was comfortable, clean and staff is super friendly. The restaurant has great food and service.
December 4, 2013
Rated 5 out of 5 by Patrick54 Outstanding Hotel and Staff
I've stayed here many times and continue to be impressed by the excellent facilities and staff. Folks here work very hard to make your stay pleasurable!
December 2, 2013
Rated 5 out of 5 by Unimpressed2 Excellent hotel
The Four Points gets a lot of traffic from its proximity to Canada's Olympic Park, and it's clear that the excellence of the athletes who pass through is met by the excellence of the staff and services at this hotel.
November 21, 2013
Rated 3 out of 5 by Shan73 The Rooms were very nice.
I enjoyed the amenities in the room.
November 11, 2013
Rated 5 out of 5 by sparky7709 one of the best!
rare to see a hotel that truly has thought of everything. rooms are well appointed and amenities provided are terrific. having a first class restaurant like ric's grill attached is a huge plus! staff are wonderful and very helpful - this is now going to be our "go to" hotel when in Calgary.
November 4, 2013
Rated 4 out of 5 by Will21 This hotel is good for families
I am always impressed with the hotel because of the waterslide and the location of the hotel. It is away from the downtown and heavy congested areas. Having Ric`s Grill in the last couple of years has been a good addition too. The food is great.
October 29, 2013
Rated 3 out of 5 by nmsc like free parking, renovated rooms
sport teams with noisy kids and adults somewhat lower our ability to get good quiet rest in the evening there, that spoils our expectation of it being a wonderful hotel before.
October 24, 2013
Rated 3 out of 5 by Cheryl2583 Noisy
Wish they had told me that there was a bunch of hockey kids staying the night that we were. Very noisy in the hallway. Now I know why there are ear plugs avaiable. Breakfast at Rick's was also NOT worth the $15, very dissapointed for the price of everything.
October 21, 2013
Rated 5 out of 5 by HoneymoonSuite exceptional
our stay was excellent, I have stayed at this hotel before and this time they have again exceeded my expectations. the suite was very comfortable and I would reccommend it to any couple traveling to Calgary. there are no hotel beds more comfortable than a Sheraton bed!
I would however reccommend moving the timer for the Jacuzzi to the wall by the tub.
October 20, 2013
Rated 2 out of 5 by brennan The hospitality was very poor
The hotel itself was very lovely, great location and the rooms were spacious. But the staff however were very unfriendly. Every morning we passed by the girls at the front desk and were greeted with frowns instead of a smile. We then said good morning and got a shocked attitude as if this was not okay. I believe the front desk staff should be friendly as they are the first thing you witness at a hotel.
As for the cleanliness, our rooms were fine, but we witnessed dishes left in the hall way from the room across from ours that were left there over night and were still there when we arrived back later that evening. That means that wither no one passed that hallway in over 24 hours, or no one cared enough to pick up the dishes as they passed.
One last thing, we decided to eat at the restaurant on our first day and we were quite disappointed. Not one person met us at the front to seat us so we had to find a staff member ourselves as the sing said please wait to be seated. Once we were seated in the lounge area by the bar we waited over 10 minutes with no one coming to serve us. We ended up leaning and eating across the street instead.
We gave the restaurant another try on our last morning for breakfast and again were disappointed at the service. It took most of our meals to get our coffee and juice. Even asking for a glass of water took over 15 minutes. I believe that if you are paying that much for breakfast the service should not come after you have eaten your meal.
October 15, 2013
Rated 5 out of 5 by 2012Arthur Olympic view
the hotel is conveniently located on the west edge of Calgary.
Excellent staff/beautiful facility.
October 12, 2013
Rated 4 out of 5 by October1 Great place to stay.
Great place to stay. Signage to restaurant needed. Friendly staff. Excellent Spa!
October 9, 2013
Rated 2 out of 5 by Master12 Oct 3-4, 2013 Stay
1 - No make up of room was done. Had spoken with the cleaner to return at 10:30 and had met him in the hall at that time and told him he could go in, but the room was not done.
2 - there was a fire alarm at approx 10:30 on the evening of the 4th and people were milling in the hallways not knowing what to do. No staff member came around to tell people what had happened or what to do. It had apparently been a kitchen problem and when the alarm was finally turned off, no one came around to apologize or explain the situation. Poor training for emergency services there.
October 7, 2013
Rated 2 out of 5 by RSan This hotel is very tired
Staff were very friendly but the hotel is very tired. Also needs work on ventilation - my room reaked of body odour. As the hotel was full my choices were little and with the highway beside my room opening a window was not an option.
October 4, 2013
Rated 4 out of 5 by Cocoa916 Comfortable hotel
Comfortable hotel on the west side of Calgary.
September 27, 2013
Rated 4 out of 5 by petunia21 worthy of note
overall, a good experience. The presidential suite did not have a full length mirror and that is very necessary for a bride's needs. the Queen suite also lacked a full length mirror. How disappointing that they were located in the stairwell where fewer people go. The lighting in the rooms were dim and difficult for doing make up. The staff however were friendly and helpful and quick to oblige with meeting needs. The pool was unavailable for use on the one night we planned to use it. The hot tub was so hot, you could boil an egg in it. Everyone around it complained.
September 23, 2013
Rated 4 out of 5 by Hubb Well located
This hotel was well located for both our business meeting in the Calgary area and our golf day in Banff. The staff was friendly and accommodating and the rooms were clean and well set up with a separate living room which was nice.
September 13, 2013
Rated 5 out of 5 by Star30 Fantastic
My family and I only stayed one night but it was FANTASTIC. Thank you to the amazing staff. We had supper brought to our room and it was so good. Breakfast was also good but a little confused. Will definitely stay here again.
September 10, 2013
Rated 5 out of 5 by Xfitchick50 Bed worth the stay alone
Had a lovely one night stay at the hotel, but after sleeping in that bed, wished it were for much longer! The room was very nice, liked have a separate living area. The coffee/tea selection was great, room service fast and delicious. Room was clean and quiet, even being right beside Hwy 1. My only complaint was the lack of parking. Because I returned late in the evening, I was forced to park on the street, and walk around the hotel to the entrance. I don't mind walking, but don't enjoy doing it late at night, alone (female).
September 2, 2013
Rated 5 out of 5 by SheilaT2 Wow!
Beautiful Hotel, warm welcome and smiles from everyone, room was immaculate and clean.
September 1, 2013
Rated 3 out of 5 by Laurie10 Noisy stay
Comfortable hotel with friendly staff, but the music playing constantly in the lobby and restaurant was from a poor sound system and music selection had that bang, bang, bang beat to it. That was only outdone by the traffic noise outside of balcony.
September 1, 2013
Rated 5 out of 5 by Hughsy Made you feel at home
My 11 year old boy and I had a guys trip before he had to go back to school and The Four Points made us feel comfortable and like we were at home in our stay. The amenities are second to none and the staff was very friendly.
August 31, 2013
Rated 5 out of 5 by Skates Very good hotel
Our stay was very comfortable, and the staff made us feel welcome.
August 29, 2013
Rated 5 out of 5 by Almo1234 Excellent Experience
Everyone was pleasant. Our room was upgraded. We ate at Ric's Restaurant on the premises. The staff was very helpful and made us welcome. I would definitely recommend the hotel.
August 22, 2013
Rated 5 out of 5 by Harleyx Another great stay
We have stayed here before, and FPS Calgary west just keeps getting better.
Very clean, rooms are nice and roomy, staff is very helpful, and the addition of Ric's Grill is great.
As I stay in hotels every week, I will be back on each trip to Calgary.
August 22, 2013
Rated 1 out of 5 by Disappointed8765 NotHappy123
Overpriced for value. No wifi signal in room. Called to report, but still no improvement. Toilet would not shut off after flush, ran all night.
August 13, 2013
Rated 5 out of 5 by Cheapspeed Thank you for the upgrade
I stopped over at Four Points Calgary West for a night on the way to Vancouver with the family and was upgraded to the Presidential Suite for the night. Unfortunately, I wasn't able to enjoy the room much as we had an early start the following day. The room was very spacious with an ensuite jacuzzi in the room, and a long dining table that seat 6 in the main area. Firstly, I did not know that Four Points hotels have Presidential Suites, and I'm suitably impressed with the suite. Thank you for the Platinum recognition. I will definitely try and stay at this hotel again when I'm in Calgary.
August 12, 2013
Rated 5 out of 5 by maSask Very nice
Very nice hotel, courteous staff,awesome room, the pool and restaurant were also great!
August 10, 2013