Rated 4.1 out of 5 by 226
Rated 3 out of 5 by subaru not the quality expected
The staff were very responsive and helpful. The room was not as expected with the living room having no windows and at the hallway side. Our pull-out sofa bed was not made when we left it open, which was a surprise and the room had a stale smell. Staying in the main room was pleasant, yet the extra space to play in a living area would have been nicer.
We hope that the movie selection choice was corrected - for all day movies it went to the adult choices. Depending on your kids it could have been a problem.
The pool is great and the area clean. The location is generally good for my purposes. Manager pleasant to deal as are the front staff.
August 17, 2014
Rated 4 out of 5 by mmhunter Very clean and comfort bed
I stayed 1 night this month. The receptionist was very kind and the room was clean and quiet.
August 24, 2014
Rated 5 out of 5 by mina62 good location
no breakfast included but lots of fast foods around
August 18, 2014
Rated 4 out of 5 by PLMann Cleaning Staff left Door open
We were out for the day and when we returned our hotel door was open. Fortunately nothing was taken and the staff offered us a coupon for two free breakfasts.
We were left not feeling that our belongings were not safe and that perhaps the cleaning staff should be more careful. We also asked for a additional patio chair for the balcony and wewere told that there were none availabe. The suite directly to our right had two patio chairs and as long as we were there Friday to Monday we saw no one come out of that room. A minor issue but that was not responsbile customer service no one notified us that we could not have an additional chair
August 5, 2014
Rated 4 out of 5 by PAJH Sheraton West
The room was excellent, TV, Bed, Quiet.
The Breakfast Buffet was below standard in terms of flavour, and selection
The jacuzzi in the pool area we could not turn on.
Desk Check in very polite and professional.
August 15, 2014
Rated 5 out of 5 by JJ15 What a huge room!
Your executive suite is so spacious, enjoyed the soaker tub in room. Staff are awesome too.
August 15, 2014
Rated 4 out of 5 by Stevew29 A few things to work on
They had a 10 year old SPG address and contact information for me. Also the AC blower blows right onto the bed with no way of adjusting the air flow. The breakfast was great. The staff was friendly. the rooms were clean.
August 11, 2014
Rated 4 out of 5 by Daisy49 Clean, comfortable hotel
Elevator is very slow.
Bathroom counter is too high making it difficult to lean in to apply make-up. Also very awkward to wash face with sink sitting on top of counter (and I'm not a short person). Magnifying make-up mirror attached to wall would be nice as many hotels have now installed. Racks to hang towels would be appreciated especially for participating in the "Green" program; do not like to dry towels on shower rod.
Comfortable beds, nice duvets.
August 7, 2014