Rated 3 out of 5 by Canmorebuzz Nice hotel with great access to COP
My teens and I always stay at this the 4 Points Calgary West when we have events at COP.
I really enjoy the hotel facilities. I like the excersice room, the pool, the lobby is nice and the rooms are comfortable. The newly renovated suites are really nice.
My only complaint is that I don't enjoy the check in process. I usually know what I have paid for and it seems as though they are always telling me "no your reservation does not include breakfast" when it does etc. It feels like poor service. And as a regular I don't feel recognized there.
December 10, 2011
Rated 1 out of 5 by derlad service never goes out of style
was met by friendly cheerful counter staff . Once again they phoned my room (they did it last month too)shortly ater I checked in to ensure everything in the room was o .k. Plus as I had a suitcase and a somewhat large box ,I was given a room on the ground floor . Making life easier for me . I enquired at the counter ,could I buy some packing tape from the attached small shop in the foyer and was told to just bring down the box as the hotel had free packing tape . Great service , friendly staff and the view opposite Canada Olympic Park is awesome . it is the perfect place to stay for your all year round activities. Plus the gym is pretty decent too .Derek J
November 27, 2014
Rated 3 out of 5 by GRP1921 A Good Family Hotel
The hotel's location is very convenient for getting to the mountains fairly quickly. We booked a suite which had two beds and a pullout for our family of 6. The beds were fine but the pullout was very uncomfortable - even for a pullout. The hotel appears to be a favourite for athletic teams which means at times be prepared for a little extra noise in the hallways and a full pool. Overall though, a clean hotel with decent rates for larger families.
December 20, 2011
Rated 5 out of 5 by RadRunners Awesome Hotel
We stayed at this hotel as it was across the street from the Olympic Park where we were doing the Color Me Rad Run. This was by far the most impressed the three of us had felt from a hotel experience. Everything was awesome, from the man at the reception desk, to the quality of the rooms (size of rooms), cleanliness, quietness of room (considering the highway), 24 hour access to a "snack shop" and the efficiency of the staff when we had a problem with our tv. It is obvious they care about their business. The only thing I rated somewhat low was our sleep, and that was only because the fan was blowing in my face all night until I turned it off. It didn't seem to "kick out" it just kept running and running. It was freezing with it on and hot with it off. But we didn't really fiddle with it much so I'm sure if we had spent the time to adjust the thermostat it would have been fine. Also, if you stay, the Ric's Restaurant attached to the hotel is PHENOMENAL, so good that we actually ate there twice on our one night stay. I would recommend this hotel to anyone! We will stay again and again.
June 30, 2014
Rated 5 out of 5 by TerryYVR Comfort and relax feel
Being staying at this hotel last 6 years and it continues to get better. Room up-grades, hotel interior up-grades -GREAT staff and now Ric's Grill.
High recomend for business and personal travel if you do not want to be in city core.
September 10, 2012
Rated 2 out of 5 by loyalspg86 Unfortunate Disappointment
I have been a Loyal SPG member for 3 years now and have frequently stayed at this particular Four Points hotel, especially in 2009 when I stayed over 20 times. I have never encountered a problem with this particular location, I had always had great service, wonderful rooms and felt my money was well spent. I was looking for a room with a jacuzzi and booked the only available suite with a jacuzzi (for a special night with someone I care deeply for) - presidential suite.
I was informed over the phone of the price - which I had been fully prepared to pay, as well as "its newly renovated so you will love it". When I arrived at the hotel, everyone was very friendly as usual and the check-in was great, when I reached the room, I was not surprised when I opened the door to find it was definitely not a renovated room, which was not a deal breaker for me. As my night went on I found that the fireplace did not work, which I was disappointed about. Much later in the night, I discovered that the jets in the jacuzzi as well did not work, which put a damper on my evening, especially as the jacuzzi was what I was paying for.
I had come down with the intention of having a very relaxing night and morning, sleeping in and enjoying the comfortable bed. I was aware of the construction going on and there was a sign posted in the elevator that stated "construction will be going on from 10am until 7pm", which I was fine with. However before 9am Saturday morning, construction and noises were already going on, which was directly under my room.
Until this weekend, I had very much enjoyed this hotel, but now I believe my loyalty has been compromised. The older style room was fine, however I feel my money would have been better spent else where for this particular occasion, because of the amenities in the room not up to standard or working as well as the construction noise earlier than expected.
I believe I will only stay at this hotel now as a back up plan as I was unfortunately disappointed with my stay.
June 12, 2012
Rated 2 out of 5 by Master12 Oct 3-4, 2013 Stay
1 - No make up of room was done. Had spoken with the cleaner to return at 10:30 and had met him in the hall at that time and told him he could go in, but the room was not done.
2 - there was a fire alarm at approx 10:30 on the evening of the 4th and people were milling in the hallways not knowing what to do. No staff member came around to tell people what had happened or what to do. It had apparently been a kitchen problem and when the alarm was finally turned off, no one came around to apologize or explain the situation. Poor training for emergency services there.
October 7, 2013
Rated 4 out of 5 by ronminiatures review
Good overall. Really bad matress! food was excellent! The staff at the bar was perfect! The politeness on the phone was perfect. staff at night was not great... The couch in the suite was sinking a lot so I had to sit on the side... I like the 5$ for the planet. Thanks
December 4, 2014