Rated 4 out of 5 by bukshy Great Hotel
This is a great place to stay in Calgary. We had stayed here before and were impressed. It was a pleasant surprise to see that the hotel rooms have been totally renovated. The only problem that we had was that the restaurant side was closed, so we had to sit in the lounge for an evening meal. The menu was a bit limited, and quite pricy, but there are plenty of other restaurants nearby. I would definitely stay here again. The hotel was also easy to get to from Edmonton with the new north bypass road.
May 4, 2013
Rated 4 out of 5 by CalgaryVisitor Calgary West
Very pleasant staff, Room comfortable and spacious, but a little noise from the highway. Small gym with some machines out for repair, excellent food - when the kitchen is open.
That last caveat is the rub since all the literature in rooms and the front desk tell you that you may order dinner until 10:30 pm; however, when you order at 10:15, you learn that the kitchen is closed. Your only choices are to venture back out into the cold, or as the staff cheerfully pointed out, buy snacks in the gift shop. (hint, not really an answer if you've just used the gym)
Fortunately the restaurant was open the next morning, and hunger does make the best seasoning. Staff apologized politely... but didn't really seem to care.
I wish I could have tried the superb ski facilities immediately across the highway!
February 28, 2013
Rated 5 out of 5 by RedDeerRraveler Comfortable Rooms
The suite was well laid out, with clean linens, comfortable beds, good facilities, and upkeep. Will stay here again.
November 24, 2014
Rated 5 out of 5 by md0098 Fantastic stay!
I can't say enough good things about the staff at this hotel. The front desk staff who checked me in and out, the housekeeping and maintenance who greeted me in the hallway, as well as the room service staff were so friendly and efficient.
The room upgrade was very appreciated, however I do enjoy all the rooms at this hotel. The beds are so comfortable, the only problem I have ever had at this hotel is getting up in the morning! Thank you for once again making my stay amazing.
March 18, 2013
Rated 4 out of 5 by Aaron Four Points, Four Stars.....
Thank you to the folks at the Four Points Sheraton Calgary West for being so accommodating and pleasant on our visit. The only CON of the visit was room 250. A very awkward layout smooshed into the corner of the building with very little space to move around in. The bathroom was nicely finished but incredibly awkward to operate in. We would hope that in the future if you are going to upgrade a client to a suite that you don't cram them into a corner without telling them first.
February 26, 2013
Rated 4 out of 5 by Architect14 A good hotel stay and enjoy
The Hotel was pretty good and more what I was expecting. The food is very good and I enjoyed.
Gym is pretty small and very limited with equipment.
November 18, 2014
Rated 4 out of 5 by Daisy49 Clean, comfortable hotel
Elevator is very slow.
Bathroom counter is too high making it difficult to lean in to apply make-up. Also very awkward to wash face with sink sitting on top of counter (and I'm not a short person). Magnifying make-up mirror attached to wall would be nice as many hotels have now installed. Racks to hang towels would be appreciated especially for participating in the "Green" program; do not like to dry towels on shower rod.
Comfortable beds, nice duvets.
August 7, 2014
Rated 3 out of 5 by kdm53 Reception desk has great people, bar was good
The buffet breakfast was not very good.
All the food (eggs, sausage , pancakes)
The lunch we ordered for our meeting
was very unsatisfactory.
None of us could eat it and went to get takeout hamburgers.
The last couple years meetings the food was excellent. We will not come back until the quality of food improves.
October 24, 2014
Rated 4 out of 5 by BrotherJohn Call centre problems.
Reservation was 2 nights, May 23 and 24.
To get best possible rates, I had to call your reservation number 3 times, speaking to different staff who made different calculations. I was emailed different confirmations each time and ended up with separate reservations for each night that then were combined by hotel front desk staff, who
also upgraded our room. The hotel staff are excellent and very nice, your toll-free phone reservation staff not so good !!
May 26, 2014
Rated 4 out of 5 by Dcoo91 Hotel was inviting
The hotel was great, rooms clean and very comfy beds. Overall the place was great the only problems we had were with restaurant !
Food was great but service was not good, it was like everyone was on their first day on the job ever, got food and no utensils to eat with, sat for 10 minuets before getting severed and to top it off not very friendly and because we were in a big group we all had 17 percent charged on bill for tip and get service like that!
March 4, 2013
Rated 4 out of 5 by MWF1 Calgary Visit
Overall, it was a nice stay. A few things would have made the visit better. The room air-conditioner / heater left an lingering odor or musty smell in the suite. We got the Queen Suite so we could visit with friends and relatives. The furniture was not comfortable and the lighting is very dark. The couch only fits two people comfortably. The pictures of the suite are deceiving. The entire hotel staff was very friendly and polite. We have stayed here twice now. It is very convenient to travel in and around the Calgary area. I am familiar with the Sheraton Hotel chain in the us, as a frequent business traveler in the past. The bar and restaurant is very nice as well as the gym and pool areas. The hotels in Calgary are on the pricey side. But like anywhere else it depends on what is going on in the area. Will definitely stay here again when visiting family in North West Calgary area!!
September 10, 2014
Rated 4 out of 5 by davejaia Great staff...fixed up rooms need some help
Front Desk staff were very friendly, helpful and accommodating. We got recently refurbished rooms.... fridge door catches on closet door every time. New sinks are shallow and square and new taps have lots of pressure. Every time you turn on a tap, you get splashed with water. Please change this for the benefit of all guests. So called business area is just two computers with no software and printers not connected properly... area needs help.
June 14, 2012
Rated 3 out of 5 by volleyballfan room was noisy
I recently stayed at this hotel over the winter break. Whereas the hotel was convenient and the rooms were comfortable, the carpets need cleaning badly. Also, as I was placed on the ground floor, there was no carpeting outside of the room in the hallway, it was very noisy from carts and baggage being rolled past as well as voices echoing in the halls beginning around 6:30 am. I mentioned this to the staff but there was "nothing to be done".
January 6, 2013
Rated 2 out of 5 by Moireen False advertising
It is advertised free bottled water, I was not impressed with 1 -500ml otter of water for 2people which was not even replenished daily. It's okay not to have water but just don't advertise free bottled water!
Also, if you realize the walls of the hotel are paper thin why not supply 2 pairs of earplugs if 2 people are going to stay in the room. I am sure they would have brought another pair of earplugs but why not just have them available.
January 22, 2013
Rated 4 out of 5 by Newfards accessibility and convenience
End of a road trip through the Canadian Rockies, this hotel is easily positioned for access to the highway for local attractions and convenient for the local transportation to the city of Calgary( which we had the experience of using rather than the car as we were advised by staff, parking was difficult and expensive ). The overall experience of the hotel and staff was positive.
September 21, 2014
Rated 3 out of 5 by itti Small isn't always better
Great location. European vibe in the lobby. Long halls make for long walk to room. 2 queen beds. Narrow room leaves little space to walk between bed and wall. No room for small children to move around. Desk chair the only option - would have liked an easy chair of some sort to relax in rather than having to sit on the bed to watch TV. Desk people couldn't explain why 0 Starwood points were awarded for our stay.
June 24, 2014
Rated 3 out of 5 by ragman97 The front desk doesn't read
I arrived at 130 am. They upgraded me to a suite. Bug it was facing one of the busiest highways in canada. I stay at this property many times and each time I tell them NOT to,put me in a room facing the highway. Nobody reads! A
The front desk person couldn't figure out how to change my room. I didn't sleep. It was a waste of time and money. I am NOT happy. I asked the front desk manager to call me. Did they call you?
March 15, 2014
Rated 5 out of 5 by bunny54 a very pleasant suprise
Room thermostat was in bad shape...touch pad was missing plastic cover...was not able to get it to turn down. had to shut it off and open door to cool room down. very disappointed .... but the bed the pillows the cleanliness was top notch. was also able to bet a second room for a family member at same rate. will gladly stay here again...but really need to pay attention to the very small details....like heat control.
December 24, 2012
Rated 5 out of 5 by Babar You feel as your home
That was my first visit to Calgary. When I was booking my hotel online, I was not sure what hotel I was getting. Finally, I got the Four Points By Sheraton. From my first step to last, I enjoyed staying every moments. In future, I will definitely try to stay if I get the room within my budget. My heartfelt thanks to all staff, particularly, the front office staff who are really lovely person. I always remeber them.
September 9, 2012
Rated 4 out of 5 by Peter50 A very comfortable stay
Although I had sought a hotel in downtown Calgary, due to availability I landed on the Four Points. The staff in the hotel and Ric's restaurant were extremely friendly and helpful. The rooms were very comfortable and provided more space and facilities than I required as a short-stay guest. The breakfast could benefit from a little upgrade but adequate for duration of my stay. Many thanks for a good experience.
October 29, 2012
Rated 3 out of 5 by ddp2014 This hotel needs a facelift...
We stayed at this hotel for a wedding that was taking place at the Wedding Pavillion. Although it is very close to the venue, the hotel itself could use some updating as it is not as nice as we were hoping for. Perhaps our expectations were too high. There was some delay with checking in as our rooms were not ready prior to 3PM as requested as we were attending the wedding at 4 PM.
July 21, 2014
Rated 5 out of 5 by Normsvue Excellent overall
They were great, even upgraded our room for no extra cost because it was my wife's birthday and our 37th wedding anniversary. Thanks a lot.
October 25, 2014
Rated 3 out of 5 by Iceman44 Overall Review
Front desk staff was excellent, room was excellent, service in resturant was poor due to lack of staff. Wife's food was excellent and mine not so good. Server did everything to fix problem. Also TV's do not have a guide to show you what is presently on, on the channels offered. We travel a lot and will not be seeking out the Sheraton for future accommodations in Calgary.
July 21, 2014
Rated 3 out of 5 by Jagger Sheraton 4 Points Calgary West
Hotel was being renovated and eating facilities were impacted. So it warrants an average rating. It met my expectations but in no way was it above my expectations. But I would stay here again.
I found it annoying that the bathroom fan and light were on one switch so fan had to be on if I wanted light in bathroom on.
Room phones werent working but I had my mobile phone so it was fine.
April 29, 2012
Rated 5 out of 5 by GabriolaPat Great spot for our family reunion/wedding?
We had about 25 of us from out of town for a wedding and a small family reunion. We found the staff very helpful, the Lounge was lovely, good pizza and house wines. Our air conditioning was not responding and we could not open the door because we faced the highway and so it was a very hot sleep (it was very hot outside too). We would definitely stay there again.
July 28, 2014
Rated 5 out of 5 by Collree Great stay
We enjoyed everything about our stay! The hotel was beautiful and the room clean and comfortable. We enjoyed a fabulous lunch at the hotel restaurant and the restaurant manager was fantastic! Stopped by our table and we had a great chat with him. He also followed up to make sure we enjoyed everything. Overall great stay, I'd recommend it to anyone traveling to Calgary!
July 6, 2013
Rated 3 out of 5 by JMN14 Comfy bed and pillows
But I was disappointed the hotel didn't remember my request to have NO feathers in the room. I also had the unfortunate experience of being there at the same time as a noisy smelly hockey team that made the hotel feel like a frat dorm. Hotel staff was understanding but in future please put a group like that in a place FAR AWAY from your other peace loving guests.
April 14, 2014
Rated 4 out of 5 by michael27 Business Centre Needs Help
The business centre needs to be revamped. Internet slow, most web pages do not show up due to administrator settings. As such, I do not even get to the printing that I need done for the next business day. This has been a consistent problem on my last several visits. Sitting at a counter facing the elevator/walkway while at the business centre is also a lot odd.
September 9, 2012
Rated 3 out of 5 by HockeyDrew Noise Level Unacceptable
I have had great luck at Four Points but this is first time where the noise was literally one of the worst I've experienced in years. The person in the room next to me was on the phone constantly past 11:00PM and again at 3:30 in the morning. The sounds seem to echo through the adjoining door. I've never been able to hear a conversation albeit in Chinese so clearly. His contact laughing then at 3:00 in the morning his non stop coughing and flem induction literally put me on the edge of beating down the door and "dropping the gloves" I did not complain to the front desk but I did bang on his door a few times. One more minute and there would have been an intervention. This isn't the hotels fault but the fact the noise traveled so easily into my room is a major concern for me to ever consider staying at this hotel again. Beyond that the staff was friendly and the dining room was enjoyable both with the wait staff and the food.
May 11, 2013
Rated 4 out of 5 by Shelby2 Good hotel to stay at
This was the 4th year my daughter and I have stayed for a week of shop till you drop in Calgary and have stayed at the Four Points by Sheraton every year. Staff have been very friendly and the room has been very clean.
Thank you Heather for the Wednesday evening of "Sampler night"!
September 13, 2014