Rated 4 out of 5 by traveljunkie55 Four Point Sheraton at Tempe, AZ
The Four Point Sheraton in Tempe, AZ, is a step above a basic hotel. The rooms were clean and comfortable and offered free Dasani bottled water in the rooms. There was also a Wednesday night mini-buffett of stuffed half baked potatoes, some type of meal siders (I have to ask my husband, as I don't eat meat), potato salad and baked beans. The side dishes were good. Also, there was free ale/ beer offered. We had the free breakfast package which was a little more than a continental breakfast, i.e., scrambled eggs, meat for carnivores, potatoes, pancakes one day and French toast the other, fresh fruit...drinks. Overall, the hotel was pretty nice and I would probably stay there again.
January 12, 2014
Rated 3 out of 5 by Gold1 Boys Getaway
Spent 4 days in Phonenix for a getaway with my son. The four points was the perfect home base for our activity:
> spring training (Cactus league baseball), golfing and fishing.
The hotel is conveniently located to Diablo Stadium (Angels spring training), great restaurants, golf courses and Lake Saguaro.
We liked the hotel room. It was a large room, with recently renovated furniture and amenities. Very comfortable beds. Stayed on the 2nd floor overlooking the pool. Happy to report no road noise in the room.
The unheated pool was a bit of a let down. But since we left snow to play in the Arizona sun - we braved the rather cool waters....
This hotel is a solid 3 stars. Comfortable, clean, with great beds. Work out facilites and pool area are a little weak but adequate.
Solid in-lobby bar (casual with great finger food) and gathering area.
May 18, 2012
Rated 5 out of 5 by DEC17 great deals
Hotel rate: best rate among other hotels in the Tempe area
Hotel staffs: very friendly and helpful
Free breakfast: hot breakfast with a variety of indulgent options
December 19, 2013
Rated 5 out of 5 by Williamson2000 Excellent Experience
I stayed at the Four Points for business and found the property and staff to be far superior to my expectations. Chef Reggie was a friendly face each morning and had a great breakfast buffet to start my day off on the right foot. The Wednesday night BBQ and Beer were a great touch, and again Reggie prepared great food. The shuttle was so convenient and all the drivers were very nice and knowledgeable about the area, If I find myself in Tempe again I would absolutely stay here again.
January 17, 2014
Rated 3 out of 5 by tshirt98 Need a remodel
This hotel surely has to be top of your list for a remodel - not up to Starwood standards, even for a Four Points. Help this lovely staff out and give them a better foundation to work with - my room still had that stale smoked-in smell, bed linens were worn, pillows smelled, towels were old, fixtures dated, carpeting - yuk, walls needed painting.....think you get the picture.
On a service note, the breakfast staff couldn't seem to keep up with the breakfast demand. When I arrived at 9am, all of the food service dishes were empty, lot of people waiting around - gave up and left without eating.
January 3, 2014
Rated 2 out of 5 by Cass13 This hotel needs imorovement
The location is the only thing this hotel has going for it. We had lukewarm water the evening we checked in as well the next morning. Noisy hallways until 2 am and the street traffic as well. Breakfast was one thing that we had hoped would save us time in the morning but it left us wanting decent food .
Not worth the $.
January 19, 2014
Rated 5 out of 5 by RodM Staff is always wonderful
The staff really go out of their way to make the customer and family feel welcome and well-taken care of. Every detail is considered and whenever someone might need to go out of their way, there is never even a question - they just do it! Great people, and great location next to ASU to visit our family and friends.
November 30, 2013
Rated 4 out of 5 by andrewrich Nice, comfortable, but there are issues
I'm giving the Four Points Tempe a solid "Pretty Good". I enjoyed my stay there for the 2014 Rock 'n' Roll Arizona race. I especially appreciated the shuttle bus back to the airport, the friendly employees and the lobby bar.
But, there were three issues that affected my stay and made me rather less satisfied than I might be.
(1) Rooms on the east-facing side -- that is, the side facing the large, multistory, all-night parking structure illuminated with always-on floodlights -- have no blackout curtains. Those floodlights lit up my room all night. I didn't get much sleep. The second night, I borrowed a sheet from housekeeping and hung it from the curtain rod. I should not have had to do that; it's inconceivable to me that the room didn't have blackout curtains.
(2) No refrigerator in the room, and one was unavailable due to limited supply. Three ways this could be better:
- It's 2014 and this is a modern hotel. Every single room should have a mini-fridge.
- If for some reason every single room can't have one, then the SPG floor should have priority.
- If for some further reason even the SPG floor can't be fully supplied with mini-fridges, then at the very least, guests with SPG Gold and Platinum status should be at the top of the list. It's kind of ridiculous that there was none available at all.
(3) One single ice machine for the entire building? Because of item (2), no fridge, I had to purchase a disposable cooler and then fill it up with ice. And the ice machine was on another floor, so lots of trudging back and forth and up and down the elevator. Obviously, every floor should have an ice machine.
If these, really achievable issues can be solved, I'll be happy to stay at Four Points Tempe next time I'm in town.
January 21, 2014
Rated 5 out of 5 by kttate Our stay at Tempe, AZ
We have now stayed at this facility about 5 times. The staff is very attentive and ready to serve..it is such a convenient location for us when we visit our daughter at ASU. We will continue to stay here all 4 years. Thanks, The Tates
October 21, 2013
Rated 1 out of 5 by RonH Poor Hotel
This hotel was disappointing to say the least. We booked 6 nights and stayed one. Our room had a small window-filthy facing construction. Seemingly there are no king bed rooms facing pool. This hotel is across from the college and is on par with college housing. Front desk staff were nice but could not accommodate us with a better room. No frig. cheap linen on bed 2 towels. This seemed like a motel 6 to us.
March 24, 2013
Rated 2 out of 5 by Tom2057 Issues with my Stay
When I arrived at my room the key did not work. And neither did the one for my colleague. The lock was broken and the moved me to another room. Then I went to print my boarding pass and the printer did not work. The staff gave me a free drink card for my troubles, however, I do not drink, so it had no value to me.
The next day for breakfast there was no utensils, coffee cups or glasses available. The empty tables were not cleaned, I had to clean ot myself, as I need a place for breakfast.
The sheets also had a interesting smell, not sure if this was from the detergent that was used.
December 6, 2013
Rated 3 out of 5 by Christine Great Location
We stayed at the Four Points by Sheraton Tempe because it was so close to Sun Devil Stadium for the Insight Bowl Game. It was a perfect location, only 1 mile from the stadium. I am a Starwood Preferred Gold member and have stayed at several Four Points hotels. This was not the best hotel I have stayed at. Positives: Location is great, staff is friendly, shuttle to/from the airport, free shuttle to the stadium for the game!!! Negatives: Only 1 ice machine (on the 2nd floor...we stayed on the 4th floor, so it was really inconvenient), SE elevator jumps between the 2nd and 3rd floors (don't be alarmed, we never got stuck...just took the stairs the rest of the time), hotel bar doesn't open until 5pm even on a Bowl Game Day when the hotel is packed, so besides buying a canned beer from the front desk, don't plan on enjoying a beverage from the hotel, NO Free Breakfast like many of the other Four Points hotels.
January 2, 2012
Rated 2 out of 5 by wt007 Noisy and bad breakfast!
Don't stay in a room located in the back part of the hotel. Major construction project that will last until 2013 (at least). Horrible breakfast buffet and service. It's OK to refill the fruit platter, have something else than white bread for bread and change the oatmeal when it's all dried up. Friendly front desk and bar staff.
October 15, 2012
Rated 5 out of 5 by dmmg19106 1st time to phx
went to meet my son for a couple days. every single employee i encountered was great. concierge lisa especially. roxanne as well. i actually extended my stay i was so comfortable. the chef also was great as was his breakfast food. when i return i will absolutely stay again.
June 29, 2013
Rated 1 out of 5 by golf Very noisy room
This had to be the worst room on the property. We were 2 rooms from the street intersection. We heard cars and people all night long. It was as if our window was open. I can't believe we were given that bad of a room and we are a platinum member.
February 25, 2013
Rated 5 out of 5 by NickG62 Great experience
Staff is very welcoming. Food was delicious and the price was great.
June 20, 2013
Rated 5 out of 5 by tkdausend Nice Place to Stay
Nice hotel, friendly staff (especially Holly), and lobby smells good.
November 26, 2012
Rated 2 out of 5 by notfunnyanymore Expectations high results sub par
We have stayed at this 4 points hotel for over 2 and half years. when your kid is in the dorms at ASU you find a hotel with location. this is your keystone point. but, your building needs to be upgraded; new doors, showers, sink faucets, sliding glass doors have been a problem in every room, and it's been a lot of rooms.
your staff is the bright spot of every stay (12+ visits) but the communication is unique. Every conversation at the front desk in person or on the phone regarding reservations was a first conversation. Nothing was ever confirmed for the next employee to view and verify. So, my wife or I had to REPEAT our instructions over and over again but to be honest this became comical with us and we accepted your hotels incompetence as standard operating experience.
So, you know the drill; confirm on site for the next weekend, call two days before to restate our plans and finally at check-in remind staff of what has been promised and ALWAYS hope for the best...
This could go on and on but you are in the business of renting rooms and I am in the business of telling tales of the 4 points hotel that believes they are doing a great job.
So, we live to enjoy the next day but our stays with you are done. We enjoyed our stories more than your hotel.
October 31, 2012
Rated 2 out of 5 by Babes08 Unsatisfactory experience
Customer service not on point
December 29, 2013
Rated 1 out of 5 by juice67 unprofessional and dirty rooms!!
i totally disliked my stay with your hotel, i am an SPG Gold member and have stayed at other four point sheraton and your hotel was by far the worst, the staff at check in and the cleanliness of the rooms. sheets and blankets ripped with holes and comforter was stained, gross. the only person who provided great service was the hotel pool attendent and the maid was cordial. NOT happy at all with the hotel. would not recommend. i understand past reviews (i shared my stay with my co-worker) said, reviews were bad!! i didn't look at the reviews and now have regrets that i didn't check them out before booking my stay!!! totally unhappy with your sheraton!!
April 22, 2013
Rated 2 out of 5 by Ramon01 Needs Improvement
Booked for the weekend but switched hotels after the first night. The staff professionalism and friendliness is outstanding. The hotel outside and the lobby area is good. However, the rest of the hotel such as the hallways and rooms needs improvement. The room walls and restrooms are showing signs of wear and tear. We had problems with the restroom's plumbing (so did our neighbor a few doors down). We decided to get better value for our money by going to a different Starwood hotel a few miles away. Overall, it needs some renovation.
December 3, 2013
Rated 2 out of 5 by Crombieal Good News/Bad News
We stayed here at the beginning and end of our 10 day visit to AZ - the first stay was nice. The hotel is dated and needs refurbishing but it was clean and the staff was helpful. Our second stay was a nightmare. The staff (different from the first stay) was inattentive. Even tho we were upgraded to a "suite" it was sparsely furnished and had a pull out couch (shaped like a U) for the second bed. The room temperature was 85 degrees (altho maintenance fixed the problem when we complained) The room was not cleaned properly with a stain left on the bathroom mirror. We requested more towels that never came. We were disappointed in the second experience at this location.
March 12, 2013
Rated 2 out of 5 by jaycon28 Dated and not SPG-like
We entered the back entrance near the laundry room. The door was open and we could see a lot of filth on the walls. The halls smelled a bit like sewage. The rooms and halls looked quite dated. Tried to order an item on the room service menu, staff said it wasn't on their menu, took 5 mins to reconcile and place the order. One of the managers was wearing an ASU jersey and watching football in the lobby. The gym had a stack of newspapers that were 5 days old. When both elliptical machines were going, it sounded like an oil rig and TVs on both machines weren't working. Internet on computer to print boarding pass wasn't working. This is the worst SPG I've ever stayed in.
December 1, 2012
Rated 4 out of 5 by Gogirlt Great location for ASU
The location was great for visiting ASU. Price was great. Staff was very friendly and informative. Couldn't believe they actually even gave us complimentary water. You hardly see that anymore. I only paid a few dollars extra to have breakfast included for 2.. My only complaints were that the A/C was noisy and we had a room with a balcony (which was nice) but the door wasn't weatherized very well so you could hear the noise from the street just like you would if the door was open. I kept checking to see if it wasn't closed all the way but realized there was a gap. I think I would still stay there again though.
June 10, 2013
Rated 4 out of 5 by brown Great stay
We really enjoyed our stay. The pool and staff were great. We just wanted some time away from the cold up north, so we spent most of our time in the pool. The only weird thing we encountered was the sliding bathroom door that left a substantial opening so that my kids were uncomfortable using the shower or toilet. We had to block off the opening with towels. I don't understand why a hotel wouldn't have a fully closing and locking bathroom door. I've never stayed in a hotel that uses a sliding, non-locking door on all of their bathrooms. Certainly threw all of us for a loop and we had a couple of 'loops' moments walking in on each other because we didn't know anyone was in the bathroom.
February 19, 2013
Rated 3 out of 5 by BooBoo This hotel did not equal my other Starwood hotel stays
First let me say that I will continue staying at Four Points due to it's proximity to my office in Tempe. I was disapointed on my 1st stay that this hotel did not equal other Starwood properties from a service, amenities, restaurant and lounge perpective. The food quality was below average. One night I order the grilled chicken with vegetables and could not cut the green beans with my knife they were so tough. The chicken was also tough to cut and was very chewy. I needed the shuttle service at 8am on a Friday to the airport and was told it did not run until 9am and that I would have to take a taxi.
February 12, 2013
Rated 2 out of 5 by skipit Old beds - needs remmodel
would not stay again. too old furniture and saggy bed
December 10, 2013
Rated 2 out of 5 by Bizlee Convenient
We checked into this hotel after a long day and after missing a connecting flight. Our stay in the room was good. Disappointed at the staff who attended to us when we checked in. I did not catch her name but I think she was the assistant manager. She checked us in alright and I asked her for tooth paste and brushes since we did not have our luggage. She was nice to supply the items. I took a few steps away after checking in and realized I did not have my credit card. I asked her about it and she very defensively said she gave it back to me. But in the next few seconds she realized she dropped it on the floor between her and the front desk.
If she did not find it on the floor I am sure she would have still said, she gave it back to me. She did not tell us about the complimentary breakfast. We could have organized our time better the next morning and grabbed something to eat before we left for the airport. When we were checking out the next morning my husband realized that there was complimentary breakfast. Michel who attended to us when we checked out the next morning was very pleasant. He told us to at least grab some fruit on our way out.
December 6, 2013
Rated 3 out of 5 by Bammer365 Needs Improvement
The air in our first room was not working and we were moved to another room. The new room (on ground floor looking out to parking lot and street) did not have the usual sheer curtains. The black out drapes were miss-hung. The room had a slight paint smell. We complained about the missing curtains but they were never replaced. No ice machine on the first floor or even nearby. The stairwell was missing a stair tread (it was laying on the floor at the bottom of the landing). This place needs to be fixed. They refunded me 7,000 points, but it should have been more.
August 20, 2013
Rated 1 out of 5 by Ryan92262 There are better Starwood choices in town
Recently stayed at the Four Points Sheraton in Tempe, AZ, on an award night. This has to be the worst Starwood hotel I've ever been in and I wish I had never redeemed by hard-earned points at this property.
The list of issues here: a bedspread covered in long human hair that also then ended up on sheets and pillows, no hot water in the morning, a view of a wall spray painted with disturbing words, the slowest WiFi I've experienced in any hotel, and carpet in the guestroom that was frayed and buckled.
This is not what I have come to expect from Starwood properties.
March 25, 2012