Rated 2 out of 5 by Luke11 disappointed
as a gold member, i am disappointed with this facility for 1. room wasn't cleaned: found beer cap and dirty sink; and 2. room is noisy. this hotel is located near ASU/downtown Tempe with a filmsy sliding door. Could not sleep at all and constantly woke up by drunk people on the street.
February 10, 2013
Rated 4 out of 5 by Knim 5 Star Staff
Excellent location, close to airport, ASU, restaurants and shopping. Staff were so professional, nice, helpful and great at anticipating my needs. My room was a bit dated, carpet worn and dirty..otherwise an excellent vlaue for the money. I would stay here again without hesitation!
September 18, 2012
Rated 4 out of 5 by Rohitm Great location, good hotel
Full marks to the staff, very helpful and courteous. What you can improve on are the beds ( not very comfortable ) and definitely the bathrooms ...quiet frankly they look very bare and cheap. .. Once you get those right you guys will be a rocking 5 star rated hotel in my books.
September 6, 2012
Rated 4 out of 5 by MonkeyBiz Great staff, average room
I would like to have had a fridge and/or microwave oven in the room. Also, would've enjoyed complimentary breakfast. Even though the room was a bit old, it was clean, especially the bathroom. Staff was delightful. Internet was not available for for my portable devices.
February 11, 2013
Rated 2 out of 5 by Sassatude This hotel is not reccommended
This hotel has horrible beds. They were as hard as a rock. It was also extremely noisy at night. The bathroom doors in the rooms offer no privacy. The room itself was okay. The breakfast buffet was at least good. The shuttle drivers had no clue where they were going.
January 21, 2013
Rated 1 out of 5 by MarkG999 Midnight Construciton should have been disclosed
I stayed with you guys on Thursday night and could not get to sleep till well after 1am. The construction crew working next door on the parking structure poured concrete till 1 am. This should have been disclosed and i would never have stayed at this location.
January 6, 2013
Rated 4 out of 5 by ATB1 Room was not cleaned right away
I went to ASU at 7:30am and when I got back at 3:00pm my room was still not cleaned. The cleaning people knocked at my door at 3:15 wanting to clean the room. I told them just give me towels. Also, they do not know how to make a simple drink at the bar.
February 21, 2013
Rated 5 out of 5 by SKAUGUST13 WILL RETURN OFTEN
Check-in an check-out easy and very friendly. Very Pleasant stay.
September 5, 2013
Rated 4 out of 5 by Roxie13 Slamming Doors
My stay was great the only down fall was the other guests who would let the room door SLAM, SLAM the glass shower door or the full blown & loud converstations in the hallway. The Staff was great & very friendly. I would stay there again!
January 16, 2013
Rated 4 out of 5 by BK1964 Not bad, too much smoke smell
Lots of smoke smell in a smoke free hotel, we had to move rooms.
Bar "out of order" man, lots of lost revenue.
Terrell at front desk a great employee.
Watch out for extremely slippery bathroom floors when wet, like ice.
May 18, 2013
Rated 4 out of 5 by Kevin44 Solid Stay in Phoenix
The staff was friendly; it was quiet and comfortable; everyone there stepped up to the plate during spring training! This is also conveniently located for anyone wishing to visit the largest university in the nation. Great job!
March 30, 2013
Rated 3 out of 5 by thebear Modest hotel, across from ASU.
Room was clean and adequate, long walk from lobby to other end of hotel where room was located. Had another door for enter and exit here as well. Construction going on next door starting B4 8AM no bother as I was on street side.
February 22, 2013
Rated 4 out of 5 by wbd88 Convenient to ASU and comfortable
A comfortable hotel with a friendly staff. I had several special requests that were all met with efficiency and courtesy. I would like to complement Lonyetta of the front desk staff who was especially helpful to me at check in.
December 27, 2012
Rated 4 out of 5 by FrankC65 Great Hotel
The hotel is rustic. The staff is very warm and friendly. Their food was top quality and the prices were truly reasonable.
We found the rooms to be comfortable and spacious with a unique sliding door for the bathroom.
January 19, 2013
Rated 5 out of 5 by MELL13 Great service! Warm and friendly staff
The staff went out of their way to meet our needs. From the front desk to the cleaning staff we never had to ask twice for anything we needed. It was a busy week because of ASU graduation. Thank You
May 12, 2013
Rated 1 out of 5 by ChicagoVisitor Can't believe this is a Sheraton SPG Hotel
Stayed February 7 thru 12. First room given to us was not serviced by housekeeping. Had a late check in, had been travelling all day, not what I wanted at 10PM at night. Room air conditioner is too noisy. Needed to run all night in February just to keep room comfortable. Can't imagine staying here in July! Armoire provided was too small for 2 people staying for 6 days. No extra storage space provided. Area to hang pants was too short to hang pants without folding! Bed was okay, nothing special. Did not receive SPG benefits. Only received paper 1 day. Never got any additional bottled water after initial check in. February should be peak season, but hotel seemed understaffed. Bar never opened before 4PM, even on Saturday. Swimming pool is advertised as heated but was not. Insufficient amount of lounge chairs in pool area. Hot breakfast items were of poor quality. Says there the rooms are new, but clearly not. Staff was pleasant and helpful. Got a discount rate thru the grroup I was staying with, but even that rate was overpriced. This hotel is not much more than a boutique style hotel.
February 16, 2012
Rated 4 out of 5 by Dceeh Room key system
I was given a key to an occupied room. The desk clerk handled it beautifully. It was not her fault. Apparently the system allowed her to program the key in error. You need a fail-safe in that regard.
September 1, 2012
Rated 2 out of 5 by Locationtempting Not in that Bed
The bed was not acceptable. Something was wrong with it. Felt like a elephant had sat on the window side and broke everything down. I had to sleep in the middle to keep from rolling off.
May 19, 2013
Rated 3 out of 5 by Chadly08 Not an upscale hotel
The queen beds were gone. So we were told a roll away bed would be brought up. We never received one. There was also construction going on outside our window.
It started really early and woke us up.
December 29, 2012
Rated 2 out of 5 by sunny noisy hallway
There is no sound insulation. you can hear any noise or conversation from the hallway even after 2 AM. We stayed in this hotel for 3 nights and did not get any solid sleep. Very disappointing!
February 20, 2013
Rated 5 out of 5 by patty Wonderful staff
Everyone went out of there way to be so helpful. From the manager at the front desk to the van drivers. Bert was so helpful to places we should see. I will always stay here when i visit tempe
February 28, 2013
Rated 2 out of 5 by Wanderlust Not up to Starwood standards
Comfortable bed, adequate room, stained towels and litter / lack of cleanliness in the common areas. The staff was friendly and courteous, but more effort needs to be put into housekeeping.
January 30, 2013
Rated 5 out of 5 by gilbertnala hotel was great
The hotel was great. Great staff, very friendly.
August 19, 2013
Rated 3 out of 5 by pd719 Hotel Review
Maid Service was extremely slow, one day not completing our room by 3pm.
Hotel Internet did not work at times, and was terrible. The lobby computer also had terrible internet.
April 8, 2013
Rated 3 out of 5 by SuperDuck1 Nice Room Poor Staff
Room was nice but the staff failed to follow up with a 6 AM wake up call I expressly requested at the front desk causing me to be late for an appointment. Staff needs some training.
October 22, 2012
Rated 3 out of 5 by Fran54 Nice but could be better!
As a SPG member I've become accustomed to plush sheets and towels. This hotels linens need to be replaced. Some of the towels were more locker room quality than hotel quality.
March 30, 2013
Rated 5 out of 5 by ASUDad Staff were outstanding.
Everyone I interacted with from my reservation until my airport shuttle driver was friendly, polite and went above and beyond ordinary service. I will return there.
May 18, 2013
Rated 2 out of 5 by adrienneD932 Worst Customer Service
I am a business traveler and SPG member. Customer Service has always made my stay at hotels either wonderful or miserable. In this case I wouldn't say miserable but definitely frustrating.
Before arriving for check in, I called Four Points in Tempe,AZ to confirm that a refrigerator would be available for my room since I knew there was a limited amount and only available upon request. An employee named "Yetta" took down my name and said she would take care of that request for me. So I preceded to buy groceries for my 6 day stay there. I checked in and Yetta couldn't find my name in the reservations so I gave her my wife's name since my company usually puts both of our names on the reservations. She then finds the reservations but informed me there were wasn't anymore refrigerators available at the time. What frustrated me even more was that she wasn't even apologetic nor made eye contact. She asked for my ID so she could put my name on the reservations and quickly tried to move past incident. I informed her that I just bought groceries and now have no where to store them but she said nothing. I then turned to my coworkers, who received a refrigerator, and asked could I just store my groceries in their refrigerator. I then requested to Yetta when a refrigerator becomes available can she put me on the list to receive one. She said yes. Two days later as I'm speaking to my other coworkers (there was about 10 of us) he mentioned he received a refrigerator a day before! I thought how was this possible since I was the next one on the list? My coworker said he just called the front desk and they brought one right up. That made me even more frustrated. Four days into my stay I voiced my complaint to another front desk employee and she offered to send a refrigerator to my room right away. But by then it was too late since I would be checking out the next day. I asked her if she saw my request for a refrigerator in the records and she couldn't even find my name in the room reservations! I told her "Yetta" already asked for my ID and supposedly put my name in the reservations. She then made an excuse for "Yetta" and said, "well that's not like Yetta so maybe she just forgot to save your information by accident." She then offered me a $5 voucher and suggested I buy snacks in their market pantry for my trouble. I thought, "wow, is that their idea of great customer service?" I was completely inconvenienced and not given priority as a loyal rewards member.
Aside from this incident, my room was on the 2nd floor which reeked out cigarette smoke everyday. I'm not sure if this is a smoking hotel or not but the smell was only strong in the hallway and not the room so I was fine with it. The rooms were average.
I did like their "Go Green" program which I received $5 vouchers everyday for not using housekeeping services. The bartender (with an Irish accent) was very courteous! I ordered dinner and went to pick it up. It was missing the salad so he offered to bring it up to my room. He refused the tip I tried to give him.I thought that was very nice of him.
The breakfast was terrible. Pancakes and french toast was always hard and rubbery unless freshly prepared. Scrambled eggs weren't bad. The omelette I ordered was so greasy I couldn't even taste the ingredients. However, the chef was friendly. And the older waitress knew how to serve and always had hot green tea ready for me.
The 4th floor rooms were the nicest.The had new sheets, pillows, and comforters. Some balconies are bigger than others. They all face the pool.
Overall, if the customer service was more accommodating my rating would be 3 out 5 stars. I hope they retrain their employees and emphasize the importance of genuine customer service.
October 19, 2013
Rated 5 out of 5 by ps60 this propertyis improving from a few years ago
The Manager Mr. Moore has really improved the staff and the hotel. It is a clean and friendly place to stay and I believe it is a property that people should stay at
March 20, 2013
Rated 3 out of 5 by cklim55 wi fi issues
we found it tough to download anything from the internet. it was very slow and sometimes impossible to use in the room. it was alot better out by the pool
March 17, 2013