Rated 2 out of 5 by Tom2057 Issues with my Stay
When I arrived at my room the key did not work. And neither did the one for my colleague. The lock was broken and the moved me to another room. Then I went to print my boarding pass and the printer did not work. The staff gave me a free drink card for my troubles, however, I do not drink, so it had no value to me.
The next day for breakfast there was no utensils, coffee cups or glasses available. The empty tables were not cleaned, I had to clean ot myself, as I need a place for breakfast.
The sheets also had a interesting smell, not sure if this was from the detergent that was used.
December 6, 2013
Rated 2 out of 5 by skipit Old beds - needs remmodel
would not stay again. too old furniture and saggy bed
December 10, 2013
Rated 2 out of 5 by Ramon01 Needs Improvement
Booked for the weekend but switched hotels after the first night. The staff professionalism and friendliness is outstanding. The hotel outside and the lobby area is good. However, the rest of the hotel such as the hallways and rooms needs improvement. The room walls and restrooms are showing signs of wear and tear. We had problems with the restroom's plumbing (so did our neighbor a few doors down). We decided to get better value for our money by going to a different Starwood hotel a few miles away. Overall, it needs some renovation.
December 3, 2013
Rated 2 out of 5 by Bizlee Convenient
We checked into this hotel after a long day and after missing a connecting flight. Our stay in the room was good. Disappointed at the staff who attended to us when we checked in. I did not catch her name but I think she was the assistant manager. She checked us in alright and I asked her for tooth paste and brushes since we did not have our luggage. She was nice to supply the items. I took a few steps away after checking in and realized I did not have my credit card. I asked her about it and she very defensively said she gave it back to me. But in the next few seconds she realized she dropped it on the floor between her and the front desk.
If she did not find it on the floor I am sure she would have still said, she gave it back to me. She did not tell us about the complimentary breakfast. We could have organized our time better the next morning and grabbed something to eat before we left for the airport. When we were checking out the next morning my husband realized that there was complimentary breakfast. Michel who attended to us when we checked out the next morning was very pleasant. He told us to at least grab some fruit on our way out.
December 6, 2013
Rated 5 out of 5 by RodM Staff is always wonderful
The staff really go out of their way to make the customer and family feel welcome and well-taken care of. Every detail is considered and whenever someone might need to go out of their way, there is never even a question - they just do it! Great people, and great location next to ASU to visit our family and friends.
November 30, 2013
Rated 5 out of 5 by ALM2013 Great value
Conveniently located, this hotel offers a great value. The staff is friendly and the facilities are well-maintained. I would definitely recommend to others looking for a nice long weekend in Tempe.
November 25, 2013
Rated 3 out of 5 by Jimmymac Needs work
The room smelled of mold. Updated but not acceptable. Front desk person seemed clueless. FT so do NOT need instructions on how to use a key. Hot water was closed at sink! Probably one of the sources of moldy smell?
November 24, 2013
Rated 5 out of 5 by Dennis51 Helpful staff and comfortable
The hotel staff are very helpful and the accommodations are comfortable. It is close to ASU (10-15 minutes walk in November) and the hotel shuttle is often available for longer trips.
November 20, 2013