Four Points by Sheraton

Four Points by Sheraton Tempe

  • 1333 Rural Rd.
  • Tempe,
  • Arizona
  • 85281
  • United States
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See room terms and details for information about rollaway and/or extra person charges.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Rated 3.2 out of 5 by 172 reviewers.
Rated 3 out of 5 by Great staff, good location, average Four Points Basically an average Four Points, with a nicely remodeled lobby and a very friendly and accommodating staff. Just set your expectations low, like the price. Beds are hard and lumpy, not nearly as nice as most Four Comfort beds. Pillows are actually pretty terrible, also hard and lumpy and incredibly thick. Wouldn't recommend staying here unless location and price are perfect for you. April 12, 2014
Rated 2 out of 5 by Disappointed, poorly managed I was extremely disappointed with my stay at this hotel. It could possibly be the worst management of a hotel I have ever been to. Every time I had to go to the front desk (which ended up being a lot) I got an incompetent employee who was unable to do what was asked of them. the details of this hotel was aweful and extremely cheap. The housekeeping was by far the worst I have ever seen. Ever day there was something wrong in our room (i.e. they forgot to give us towels, they didn't refill our soap dispenser for several days, they forgot to clean our room all together one day!) I would never stay at this hotel again, nor would I recommend it to anyone. March 26, 2014
Rated 1 out of 5 by Rough night of sleep Our one night stay at this hotel turned into a mostly sleepless night for several reasons. First, there must be a drag racing street nearby as they were racing till midnight. Second, the junior sweet we were upgraded to as an SPG Gold member was right next to the elevator and the paper thin walls allowed us to hear everyone who got on and off the elevator all night. Third, the very old small refridgerator that came with the room, was defrosting and dripping all night. Overall, no way worth the SPG points I spent to stay there. Friendly staff, but that was it. March 31, 2014
Rated 2 out of 5 by Room type not honored We were traveling with my family and reserved a room room with 2 beds. After a long day of flying/traveling from the east coast were VERY Disappointed to hear that the room was one bed. As a result the kids had to sleep on the floor. Carpet was dirty with stains so I requested extra sheets, blankets to make it accecptable. Room was only slightly discounted by $50.00 Staff did not attempt to make any other accomodations to offset. Have never had this issue before and now will reconsider other chains which honor the reservations made! March 31, 2014
Rated 2 out of 5 by Shameful Staff was very friendly if not efficient (front desk took 15 minutes to find a room, housekeeping couldn't get to our room before 3...). Rooms and common spaces were...dirty. And worn out. The stains in the hallway and bits of trash there morning and night. The door handles on the room and stairs that require a plan of attack. The dirty chair and (only slightly!) broken desk and chair. And on and on. Come on, this is not okay for anything but a fleabag. Breakfast was just what you expect. March 9, 2014
Rated 1 out of 5 by Dirty noisy room, threadbare sheets This was a very disappointing stay for me. The hotel is very dated. The room was old, the sheets were see through they were so old and the pillows smelled awful. In the bathroom, they had painted over black looking possibly mold. Combined with the roaring traffic and the fact that my room backed up to what appeared to be a student apartment with parking garage it was a terrible stay. Pretty much loud bass pouring out periodically out of the parking garage. March 25, 2014
Rated 5 out of 5 by The staff is incredible!!! From the first person we encountered to the last, the staff was very friendly, outgoing and went out of their way to make our stay excellent. Lonyetta, the Front Desk Supervisor even helped me lock the doors in my car in the parking lot as it was very confusing and an older rental car. She then spent time with me and my wife as we were dropping off our son at ASU and it was hard on my wife. Then Terrell at the front desk the next morning was great, as was Pat in the restaurant and Josh in the Bar. The leadership of this hotel must be great because it is clear everyone loves their jobs and goes out of their way to make guests enjoy their stays. August 16, 2013
Rated 1 out of 5 by Only as a last resort Had an awful experience here. Walking to room through 4th floor hallway smelled more like an old smoking lounge. When I got to my room, my TV did not work and had a masking tape label on it "not singnal" which obviously meant it did not work. Flushed the toilet and it continued to run, jiggled the handle to make it stop and the handle fell off. There was a piece of copper wire on my floor along with a big brass staple, obviously they recently redid the bathroom, but did not clean up well. Just glad it did not end up in my foot. I would not stay here again, I would cancel my trip before staying here again. March 14, 2014
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