Rated 4 out of 5 by corega7 hotel quality
air conditioner loud and hard to regulate; hallways and stairways should be cleaner.
staff responsive to problems had in room with hot water and tub backing up;however this should have been corrected before a new quest took room. also helpful when we asked to change room. overall adequate. also pool area many ants and mosquitos.
November 23, 2014
Rated 1 out of 5 by unhappymoe Sheraton should take their name off this hotel
Sheraton prices for cheaper hotel services. Mattress needs replacing, sheets were dingy and didn't fit the bottom mattress, upholstered chair was faded and dirty. We booked for a football game because we were told there was a shuttle starting at 9:00 and running every 15 min. Still not available at 10:00. Said to call and they would come pick us up - called 1 1/2 hour after the game and they said no they wouldn't too much traffic and they wouldn't call a cab for us. Said a shuttle would take you anywhere within 5 miles - NOPE! Don't offer services you won't keep. The only good thing was the breakfast - which costs extra and the breakfast staff was excellent.
November 10, 2014
Rated 4 out of 5 by jcp780 Great Staff, Great Location, A couple minor Criticims
The location is great for anyone wanting access to ASU or Ironman race. My wife and I were here for the Ironman. We needed a fridge for all of my wife's various nutrition for the race and they were all out. I should have called ahead but forgot. Front desk was awesome providing storage in their refrigerator. The shuttle to the race and the expanded breakfast hours were very thoughtful too. The internet speed is very fast, reliable and free.
My only complaints are the slow elevator. I takes a while for it to arrive when called. Also, the bathroom door in our room was a little weird. It hangs on rollers and opens and closes like a barn door. This is fine, but the gaps that are present make light leak into the room from the bathroom quite a bit.
I would definitely stay here again. I might opt for a first floor room so I don't have to deal with the slow elevator.
November 17, 2014
Rated 2 out of 5 by ParentASU ParentASU
The pros -the staff is friendly and the breakfast is terrific. Directly across the street from Barrett at ASU. The cons - the hotel is dated (maybe vintage 70's?) and housekeeping is sub par (room not cleaned one day, never enough towels provided - had to call every day for more, didn't clean coffee pot). The front desk area appears to be remodeled and in good condition. The rooms are old and worn - not what I had expected at all. Elevator in and out of service. You get what you pay for - so if you can overlook the antiquated rooms and inferior housekeeping, the location will likely make up for those shortfalls. I would recommend only for the proximity to ASU.
August 30, 2014
Rated 4 out of 5 by AZ85603 The Best Breakfast at a 4Points
The breakfast at this 4 Points Sheraton was the best!! The location is very good, close to the university. I would stay here again just for the breakfast.
October 13, 2014
Rated 5 out of 5 by RodM The staff is incredible!!!
From the first person we encountered to the last, the staff was very friendly, outgoing and went out of their way to make our stay excellent. Lonyetta, the Front Desk Supervisor even helped me lock the doors in my car in the parking lot as it was very confusing and an older rental car. She then spent time with me and my wife as we were dropping off our son at ASU and it was hard on my wife. Then Terrell at the front desk the next morning was great, as was Pat in the restaurant and Josh in the Bar. The leadership of this hotel must be great because it is clear everyone loves their jobs and goes out of their way to make guests enjoy their stays.
August 16, 2013
Rated 4 out of 5 by jammigirl Wonderful hotel
This was a very nice hotel with a great staff.
October 31, 2014
Rated 5 out of 5 by Moorhead93 Excellent staff!
Our son is a student at ASU (Barrett Honors College), so this hotel is the perfect location for visiting the school as it is directly across the street from the Barrett campus. The hotel is nice, has a great pool area, and offered a solid breakfast. The most impressive part of our stay, though, was the staff. Everyone was friendly and responded quickly to any requests. It's refreshing to have a group of staff members that seem to genuinely enjoy their jobs and work hard to make a positive experience for the customer. Very, very impressed with the Four Points Temp.
October 20, 2014