Rated 1 out of 5 by Jerd21 Not worthy of the SPG family
This is the worst hotel I've stayed at in the SPG family. As others have stated, the housekeeping staff is horrible. The towels in the room are shabby and dirty. Upon arrival my bed and linens hadn't been cleaned and they had.......certain hairs in the sheets. When I asked to have the room serviced, the staff barged into my room after I had asked them for just a minute while I got out of the room. They stormed past me, threw my clothes off the bed, and proceeded to rip my room apart. The carpets are worn badly throughout the hotel, and the rooms need refurbishing as of 5 years ago. Stay away, you've been warned.
April 10, 2015
Rated 1 out of 5 by Daniel987 Dirty
My room needed a good cleaning. Hair and crumbs were on the floor from previous guests. The stairwells were filthy. I don't know who manages this hotel, but it was a mess.
Also, it was loud. I could hear people in the hallway and in the rooms next door.
This hotel needs an overhaul from top to bottom.
April 6, 2015
Rated 2 out of 5 by D2015 Not quite up to what I feel are Sheraton standards
Stayed here for 5 nights while out for Spring Training from California. One positive thing I can mention is the Hotel's location to Diablo Stadium, but that's about it. I've stayed at four other Four Points Hotels and I'm sorry to say the Tempe location is at the bottom of the list. While there were some good things about the Hotel, I found many basics that were in need of improvement. To start off, the check in Staff were nice and thanked me for being a Gold SPG Member, but did not offer a room upgrade, which is a Gold Member perk. I would have been fine with the Staff at least telling me no upgrades were available. As it was, our room number 333 was the basic room. I was pretty much on my own once the room keys were given to me as I was not advised as to where Guest info could be found with details on the location of the resturant, pool hours, any type of "happy hour", complimentry breakfast items such as coffee. I had to pretty much ask for assitance. The Staff were rather cold and only a few times greeted with a hello or a smile. The room was acceptable, but I was disappointed to not find any coat hooks in the bathroom or anywhere in the room. I also like to unpack my bag when traveling and found the amount of cabinet space for me and my wife was just not enough. The wordrobe had this great slide out coffee maker that in my opinion could have made way for my personal items. The pool area was acceptable, but there were never towels available poolside in the towel rack. I also did not see any guidance indicating if smoking was allowed in the pool area. Also at Checkin when I asked if there was a luggage cart available, I was told that there was only one and that I'd need to look for it. Really? As for the grounds, the view I had from my room was the trash dumpster area that never seemed to have been serviced for the 5 days we were at the Hotel. Rather disgusting. I really feel the Hotel Management needs to get with the Staff to provide a little more attention to Guest details as much is lacking. The example I gave regarding check in is one reason, but when I called the front desk to report a problem with door #3, I was greeted with "What cha need?" and then when I reported a problem needing attention, I was asked "Well what's wrong with it?". Pretty sure that was not my job to troublesjhoot the problem. My advice to the Manager is to please do a Quality Assurance check of the operation to get an idea how the Hotel is being run when he or she is not around. Will I stay here again? Not sure.
April 1, 2015
Rated 4 out of 5 by Jan27 Location was great
Our room smelled musty, we didn't know if there had been water damage or if,it was from the air conditioner. The room was clean, maybe just needs some updating. The staff was very friendly and very helpful!
March 31, 2015
Rated 2 out of 5 by JettaGirl dissapointed with first 4 pts stay
This was my first experience with an SPG hotel. I found the room size very good, nice and big. Nice to have a balcony, good blackout curtains, plenty of pillows. The pool was very nice. One of the mattresses was awful. I could hear the springs squeaking, and it sagged terribly and leaned one way. The arm chair was very dirty. The front half of the bathroom sink was disconnected from the counter. There was a bit of mildew in the caulking of the shower. The wallpaper was coming away from the wall slightly. And the rolling barn door for the bathroom left a 3/4 inch gap. The carpets in the hallway were worn and dingy. Overall I was disappointed.
March 24, 2015
Rated 1 out of 5 by couldofdoneitbetter Terrible
they don't inform you that you have to pay a deposit in the "Pet Friendly" hotel. The front desk woman threw me into a double bed when i asked for a king room. The woman at the front desk gave way to much attitude to me and i did not like that at all. the rooms were really humid and the floor carpet was ruined, stained and lifted up. they do not supply the rooms with lotion or enough towels. this hotel needs a change in staff and needs to renovate the room i was in, and possibly all the rooms. The Sheraton near the airport is 100 TIMES BETTER than Here.
February 21, 2015
Rated 4 out of 5 by jodi1950 Service was great
Had a little glitch regarding my room but the staff and especially Keenan Skinner went beyond helpful to make it right throughout my 3 night stay
February 11, 2015
Rated 2 out of 5 by Lexi91 Stay at Aloft down the road
We came in for a swim meet. Immediately, my kids and I were sorry we booked the hotel. We drove around to the back looking for the entrance and found trash everywhere. Unfortunately, that was the entrance the front desk suggested we use due to the proximity of our room. We had to avoid stepping in unknown liquids both inside and outside the hotel door. We're not country mice, so we're used to being around all types of environments, but we were scared. I felt like we were checking into a Motel.
When we got to the hallway, it smelled like rotten vegetables. We couldn't breathe. We cut our trip short and left the following morning rather than risk anymore disappointment. Had we not had to drive 8 hours home, we would have checked out that night. No use in alerting the staff because I doubt we would have found the rest of the hotel in any better condition.
This hotel really needs an updating of EVERYTHING. It's a great location for the University and the surrounding areas, but SPG should drop it from their brand or give it an overhaul.
January 16, 2015