Rated 2 out of 5 by herb98 Tempe 4 Points
Room this time had unusual odor. Facility continues to get run down with no upgrades. Workout facility needs new equipment. Staff being stretched due to large groups taking their attention. Will not be looking to go back to site until changes are made.
September 16, 2014
Rated 2 out of 5 by ParentASU ParentASU
The pros -the staff is friendly and the breakfast is terrific. Directly across the street from Barrett at ASU. The cons - the hotel is dated (maybe vintage 70's?) and housekeeping is sub par (room not cleaned one day, never enough towels provided - had to call every day for more, didn't clean coffee pot). The front desk area appears to be remodeled and in good condition. The rooms are old and worn - not what I had expected at all. Elevator in and out of service. You get what you pay for - so if you can overlook the antiquated rooms and inferior housekeeping, the location will likely make up for those shortfalls. I would recommend only for the proximity to ASU.
August 30, 2014
Rated 5 out of 5 by RodM The staff is incredible!!!
From the first person we encountered to the last, the staff was very friendly, outgoing and went out of their way to make our stay excellent. Lonyetta, the Front Desk Supervisor even helped me lock the doors in my car in the parking lot as it was very confusing and an older rental car. She then spent time with me and my wife as we were dropping off our son at ASU and it was hard on my wife. Then Terrell at the front desk the next morning was great, as was Pat in the restaurant and Josh in the Bar. The leadership of this hotel must be great because it is clear everyone loves their jobs and goes out of their way to make guests enjoy their stays.
August 16, 2013
Rated 5 out of 5 by Unhappycustomer2012 Great service
I left some of my personal stuff at the hotel and hotel staff was nice enough to run it over to FedEx office to ship it to me.
Very nice service!!!!!
August 29, 2014
Rated 2 out of 5 by Beanie628 So Disappointed
When we arrived we were treated promptly and upgraded to a Jr suite as we are SPG members. The lobby was fine but once we hit the elevator it went downhill from there. The halls & elevator were not well air conditioned. The room itself was very dark and one step above seedy. What was considered a Jr Suite was nothing more than an attached area with a couch I wouldn't sit on, a table that was sticky a mini fridge that needed to be defrosted. The air conditioning in the room didn't work well at all. We woke up three times throughout the night to turn it back on as we were sweating and so uncomfortable. I wouldn't stay here again if the room was free. One step above seedy is not what Sheraton is usually about. The staff was lovely and professional but the physical aspects of this hotel are very very disappointing. I am sorry I utilized my Star points to stay in this facility.
August 25, 2014
Rated 1 out of 5 by dtpenny Worst stay ever!
I am a Starwood owner and have stayed at properties all over the US. This hotel was in horrible shape. Our ceiling literally was falling down, our bed completely broken so much my husband kept rolling off his side. Carpet disgusting, sticky and stained, A/C unit old worn out and extremely loud!
perfect for broke college student with low standards, close to campus. Friendly staff.
August 25, 2014
Rated 5 out of 5 by AnASUDad Friendly & responsive staff. Simple, comfortable environment. Excellent location for ASU families and visitors.
Have stayed here twice so far as a parent of an incoming freshman at ASU. It's not a luxury hotel, but is very nice, well maintained and provides accommodations for a comfortable and relaxing visit. The entire hotel staff (with the exception of one front desk employee, in my experience) is consistently very friendly and goes out of their way to accommodate guests and ensure your comfort & satisfaction. Much of the staff also gets to know guests by name from your first interaction, which adds to the welcoming experience. For parents/families of ASU students and visitors to ASU campus, you can't beat the location--at the corner of campus and within easy walking distance to many campus residence halls & apartments and other places on campus, as well as a variety of restaurants, shops, & businesses. And if you don't feel like walking in the heat, the free hotel shuttle is usually readily available to take you to & pick you up from anywhere in greater Tempe (as well as to and from the airport).
August 19, 2014
Rated 1 out of 5 by juice67 unprofessional and dirty rooms!!
i totally disliked my stay with your hotel, i am an SPG Gold member and have stayed at other four point sheraton and your hotel was by far the worst, the staff at check in and the cleanliness of the rooms. sheets and blankets ripped with holes and comforter was stained, gross. the only person who provided great service was the hotel pool attendent and the maid was cordial. NOT happy at all with the hotel. would not recommend. i understand past reviews (i shared my stay with my co-worker) said, reviews were bad!! i didn't look at the reviews and now have regrets that i didn't check them out before booking my stay!!! totally unhappy with your sheraton!!
April 22, 2013