Rated 5 out of 5 by Arfaraz Excellent
I stayed for one night all the staff from front office was very friendly.i had been for the sports bar Yesterday Pub it was a very good and the staff also.i had a great time.
September 6, 2014
Rated 1 out of 5 by bms123 Not good enough
Being platinum member; was not upraged to the best avaialable room on arrival despite reminding.
Was given room next to the elevator. Very noisy.
Was constantly awaken by noise from furniture dragging, housekeeping in rooms on upper floor.
Request for late check out (till 6 pm) was not hounored in-time despite reminding to let me know although the it ws possible as the hotel was not full.
Spoke to the duty manager amesh who was had attidute and was not straight/forthcoming in explainaing the reasons for the about the above and even was deceptive.
October 8, 2012
Rated 3 out of 5 by Vincos What Platinum Status?
When it comes right down to it, I remain loyal to a brand because I like to be made to feel special. I knew that was not going to happen when I received my "Welcome Letter." Instead of the hand-written note in the room - usually accompanied by fruit or some other little token - the receptionist tore off a photocopied form letter from my file and presented it torn by the staples and with no envelope during check-in. My full first and last name had been cut and pasted after "Dear" and it was basically an up-sell promoting ways to spend my points in the hotel. When I was presented my key without any mention of upgrade, I asked and was told the hotel was fully booked. It didn't seem so and, as a matter of principle, I checked the SPG site both days and there was availability in all of the several categories higher than my own. And, by the way, according to the up-sell letter, upgrades were available using points.. Not getting the upgrade I thought there would surely be some amenity waiting in the room - nothing.
The property is new and the public areas are shiny and fun. The room was large, comfortable and stylishly decorated. But it mattered more to me that, while everyone said "Hi sir" as per company instructions, no one bothered to learn my name. I was more taken by the surliness of the hostess in the Eatery (who presented me with a bill for my INCLUDED Platinum amenity breakfast despite having told here and showed my voucher) than I was by the lovely arrayed buffet.
Towels were threadbare, the rooftop pool could really do with some landscaping and the internet was DIRE. WiFi available only in the lobby and the faulty cable connection in the room required three visits from an engineer over 48 hours.
March 16, 2012
Rated 4 out of 5 by Keimav Good hotel
staff very helpful and friendly, food very good. our only problem was we were there during Ramadam so it was very restricting. we will make sure we do not come at that time if we come to Dubai again. Also the pool was closed when we were there, and that was one of the reasons that we chose to stay there. However we would recommend this hotel,very comfortable.
August 7, 2014
Rated 4 out of 5 by Frella short stay
I was there for 6 hours to sleep before my next flight .
August 9, 2014
Rated 5 out of 5 by JovyC Great people!
Me and my family have stayed in Four points by Sheraton downtown from December 28 to January 4 2013, we live in Canada and we have experienced many hotels in North America, but our stay in your hotel was by far the best , we have totally noticed that the people who can make the difference, Amr, the front office manager was an example of leadership and excellent customer service, whenever we go down to the reception he was always around and you can see how his team works just amazing, i remember Doreen , Ali, Shiekh and two bellmen but - for sorry- i forgot their names, people were so warm and genuine and we absolutely will stay there again in our next visit to Dubai.
January 27, 2014
Rated 5 out of 5 by Dobbo89 Service was brillant
Staff were so friendly and helpful, nothing was a problem. They went above and beyond the call of duty. The food in the hotel restaurant was fantastic- I had steak and it was cooked to perfection. My wife and I only had a one night stop over, we WILL be coming back for a longer stay next year. Thankyou so much!
October 4, 2013
Rated 1 out of 5 by Elies My First Stay at a Four Points Sheraton In Dubai
The reception personnel lacks customer relations skills.
No wireless internet in rooms
Room Cleaning Services way below expectations
The General Manager tried to fix the room cleaning issues but it was to late...
January 4, 2013