Rated 1 out of 5 by fyho Very disppointed
I was disappointed with this hotel. There are 3 Fourpoint hotels in Dubai and it was misleading that this one that I stayed was called "downtown" when it is not at all. It is far and not near metro. Your website said that it has shuttles to the mall but the timings are ridiculous, that you must take the shuttle back to hotel at around 5pm? before dinner?
Also, I booked a preferred room but was given a room right across and facing the elevator on the 2nd floor. It was noisy and had people banging on my door in the middle of night. I will not come back to this hotel anymore.
March 2, 2014
Rated 4 out of 5 by Ruuds Nice Hotel
+Good Hotel to stay buth i have some things to mention ;
-Breakfast okay buth to cold
-Had to pay for Minibar which i did not use. !!
-Taxi at main entrance charge more than Dubai taxi.
March 5, 2014
Rated 5 out of 5 by Vons3125 Excellent
We stayed twelve nights whilst visiting family. Our room was spacious, clean and well furnished. The staff were friendly and we enjoyed the meals served in various outlets. Our room attendant, Reginald, was charming, very efficient and made a huge effort to make our stay comfortable.
January 28, 2014
Rated 5 out of 5 by JovyC Great people!
Me and my family have stayed in Four points by Sheraton downtown from December 28 to January 4 2013, we live in Canada and we have experienced many hotels in North America, but our stay in your hotel was by far the best , we have totally noticed that the people who can make the difference, Amr, the front office manager was an example of leadership and excellent customer service, whenever we go down to the reception he was always around and you can see how his team works just amazing, i remember Doreen , Ali, Shiekh and two bellmen but - for sorry- i forgot their names, people were so warm and genuine and we absolutely will stay there again in our next visit to Dubai.
January 27, 2014
Rated 4 out of 5 by Asterix70 Friendly Hotel
I have stayed many times at the 4Points Downtown Bur Dubai and have allows felt that staff were genuinely pleased to see me back, not like some establishments where the welcome is not sincere.
The standard of cleanliness in my room was first class and all requests were met with a smile.
Breakfast fare was varied and of a high standard and more than sufficient.
I would like to mention some members of your team who have made a special effort to greet me with a ready smile and welcome each day!
Miss Swarna in the coffee shop is always polite and helpful, Miss Julie in the restaurant at breakfast time always has a smile and friendly greeting.
Your team on the reception and all the bell hops also have ready smiles and are extremely patient and helpful.
I look forward to my return to the hotel with pleasure.
February 21, 2014
Rated 3 out of 5 by Peterag The food needs to be improved
Basically the hotel is very good and comfortable.
The problem is that the restaurants are quite poor and certainly not up to the standard expected in such a hotel. I suspect they are now focussing on the tour package industry. This would not generally be too important but unfortunately there are no other restaurants nearby, too far to walk, and it is inconvenient to take a taxi each time to eat.
I hope the catering can be improved because the hotel would then be excellent.
February 14, 2014
Rated 4 out of 5 by Jay33 Great staff
This is a relatively inexpensive hotel choice in Dubai, great for a business stay. The outstanding feature of the hotel is its staff: extremely helpful and courteous.
February 13, 2014
Rated 5 out of 5 by cbondi79 Excellent quality/price value
I've stayed at this hotel with my family for 5 nights , the expectations have been all satisfied , the comfort of the two connected rooms was excellent and the kindness of the staff superb.
At the end I was so pleased with the way of working of the staff that I gave the receptionist my CV in order to work in the hotel or in the business organization of the hotel in Dubai!
January 2, 2014