Rated 3.7 out of 5 by 136
reviewers.
Rated 5 out of 5 Great experience
The hotel was great in every way, starting with its location near the Al Fahidi metro station. The breakfast was exceptional and we were amazed by the friendly and helpful staff. The room as well as the facilities, in particular the gym and pool, were absolutely satisfactory regarding both size and condition. Finally, it is worth mentioning, that Jeffry at the lobby arranged without any charge, that we could already use our room at 11 am instead of 15 pm, as stated in the conditions. All in all, a very pleasant stay in a very nice hotel with great staff.
May 22, 2013
Rated 4 out of 5 by rajdhu This hotel is conveniently located and has excellent comforts
Quite a nice hotel. Great location - large rooms, comfortable bed and friendly staff always willing to assist.
May 18, 2013
Rated 5 out of 5 by Anna33 Four Points by Sheraton (Down Town)
Its a great hotel, with very nice service team. Our room was big and comfortable, everything very clean, all transports always on time.
Nice service personnel at the restaurant, especially one woman, whose name is Swarna.
May 12, 2013
Rated 4 out of 5 by Rafiiiiiii Hotel has great features
Hotel is very good, with a good location, nice people. The only negative thing to point out is the internet that should be free and wireless in the rooms.....everything else has greatly met my expectations.
May 10, 2013
Rated 4 out of 5 by deg1a JBieber Concert
Very good all round value for money hotel.
May 7, 2013
Rated 4 out of 5 by 4points very professional and helpful staff
The hotel definitely meets my expectations: short business trips to UAE, quick check in, helpful staff, large rooms in good condition at fair price.
Hope next time I'll find time for the Fitness Area and the pool. Cannot judge this at this point.
I will definitely utilize this facility more often in the future
thanks for support
May 3, 2013
Rated 3 out of 5 by Mitch12345 Pleasant but nothing outstanding
I arrived and asked for a room w view and away from elevators for noise. Was told all views were near elevators so given a room next to service elevator facing into central courtyard. Also told you don't get points if you book via agent. Not really sure what the point of SPG membership in that case. Pretty silly program.
Room was pleasant enough nothing special. Certainly clean and comfortable. Pool was small and plain.
April 29, 2013
Rated 3 out of 5 by FrannieHK Average hotel - ok but not perfect
Having stayed at a Sheraton hotel before, I quite happily booked this hotel. The hotel was about 15 minutes walk from the main metro line, which was a bit further than we would have liked. The room itself was a good size, well decorated and furnished and met our needs. There was construction work going on outside the hotel from 7.30am every day but Friday, and unfortunately this could be heard loudly through the windows. This was something I would not have expected from a Sheraton group hotel - where the windows are normally much better at keeping the outdoor noise out.We could also hear some noise through the walls from neighbouring rooms. Once we reported this noise to the hotel reception, they quickly moved us to another room on the opposite side of the hotel, which solved the issue.
All in all, the hotel does what it needs to and the service is good, but if you want to be closer to the metro line and convenience of downtown Dubai, this isn't the best location.
April 29, 2013