Rated 4 out of 5 by Bessie The customer service here is wonderful.
We had some problems with climate control in the room. They sent up maintenance several times, shut off the air conditioning vent and finally gave us blankets. The room did warm up over night and we didn't need the blankets. They also went out of their way to inure we had a great New Year's Eve at their party. Staff is outstanding.
January 4, 2013
Rated 4 out of 5 by 4points very professional and helpful staff
The hotel definitely meets my expectations: short business trips to UAE, quick check in, helpful staff, large rooms in good condition at fair price.
Hope next time I'll find time for the Fitness Area and the pool. Cannot judge this at this point.
I will definitely utilize this facility more often in the future
thanks for support
May 3, 2013
Rated 2 out of 5 by Grace1984 Poor customer service
Staff were unable/ unwilling to answer simple queries about Dubai. Staff also unwilling to assist with difficulties in accessing free wi-fi, despite a confusing access process. Staff also unaware that booking was already paid for. Staff did not inform us that room was ready for check in, despite us being on site waiting for room.
August 19, 2013
Rated 5 out of 5 by Lizzie 4 Nights of Heaven
Had a wonderful 4 nights at SPG ,very reasonably priced for Dubia Hotels , staff were very friendly & helpful , chilled by the rooftop pool very nice , excerlent service in yesterdays pub , great steak menu & strongbow on draft , the shopping is easily acessible from this location , & taxis are plentyful , 4 days of heaven !!! .
April 25, 2013
Rated 4 out of 5 by Pip97 Nice hotel
This Is a nice, clean and comfortable hotel. The rooms are very nice, up to date, stylishly decorated and pretty large. The staff is also very helpful. It is misleading to say the Internet is free though--this is only in the lobby. Also, the tv options are limited. The location is a bit remote too. I would stay here again.
December 30, 2012
Rated 3 out of 5 by FrannieHK Average hotel - ok but not perfect
Having stayed at a Sheraton hotel before, I quite happily booked this hotel. The hotel was about 15 minutes walk from the main metro line, which was a bit further than we would have liked. The room itself was a good size, well decorated and furnished and met our needs. There was construction work going on outside the hotel from 7.30am every day but Friday, and unfortunately this could be heard loudly through the windows. This was something I would not have expected from a Sheraton group hotel - where the windows are normally much better at keeping the outdoor noise out.We could also hear some noise through the walls from neighbouring rooms. Once we reported this noise to the hotel reception, they quickly moved us to another room on the opposite side of the hotel, which solved the issue.
All in all, the hotel does what it needs to and the service is good, but if you want to be closer to the metro line and convenience of downtown Dubai, this isn't the best location.
April 29, 2013
Rated 4 out of 5 by Kerstman Christmas in Dubai was perfect
The hotel staff are very helpful. Rooms are clean and spacious. The pool area is a great place to relax but somewhat small. The coffee corner near the reception deserves a special recommendation. You get great coffee and snacks (with an SPG discount) from the lady behind the counter. Her service is excellent!
December 30, 2013
Rated 4 out of 5 by ash1985 This hotel is an all in one package
Good hotel although small. The staff are friendly and helpful. The rooms are big and clean, most features and facilities are provided for. The location is good and accessibility is excellent. Near to many places, many nearby eateries, food joints and supermarkets. Good food at the café and restaurants.
April 5, 2014
Rated 5 out of 5 by honeydropz Very satisified
Very satisified with my experience at the Four Points Sheraton. My room was large, clean, and comfortable. The staff was also very nice. Hotel was also in a good location, just wish it could be a bit closer to the metro stop. No complaints about the quality of the hotel. Great hotel for the value!
April 24, 2014
Rated 4 out of 5 by Roy46 July 2014 stay
The service was very good as usual. However no mention was made during my advance booking that the pool was closed for renovation. I met several other guests who also commented negatively on the point.
July 21, 2014
Rated 3 out of 5 by mrjean so so
Clean and comfortable but not in a very desirable location.
Staff helpful but reception needs more agreeable and less stressed personnel.
As a gold SPG member I expected better than a room on the first floor above the main entrance and facing a parking lot, construction and piles of rubble.
May 1, 2014
Rated 4 out of 5 by BA1661 Well located excllent hotel
Sheraton Four Points has large well furnished rooms that are modern and convenient. The hotel is well located for business and shopping in Bur Dubai. The staff are very friendly generally although the one exception to this is the reception staff who I find are always mechanical and display little warmth.
December 21, 2012
Rated 3 out of 5 by Heinz Pool with a view
The rooftop pool has a nice view on the cementary. There is nothing around in walking distance except an indian supermarket. The area is full of apartment hotels - nothing else. Metro station is a 15 minutes walk. Rooms are nice and spacious. Breakfast buffet not worth the money. Gym is well equipped.
April 2, 2013
Rated 5 out of 5 by Bernie1234 The hotel has great staff
My stay in the hotel has been a wonderful experience with the staff being very professional and attentive at all times. The hotel is also conveniently located for the purpose of my stay which was close to my company with easy access to the train station and not too far from the airport.
November 12, 2012
Rated 4 out of 5 by LittleJim Great...except for the smokers
Clean comfortable room with everything in full working order. Exceptionally friendly and responsive staff. Good quality food. The only downside is the bar which still allows smoking - that cloying bad smell is a real turn-off.
June 24, 2014
Rated 4 out of 5 by Frella short stay
I was there for 6 hours to sleep before my next flight .
August 9, 2014
Rated 5 out of 5 by paskilo81 Great Value for SPG points redemption
You get a good deal when you redeem SPG points for your stay. From the bar, fitness center to the rooms, it all smacks of good quality.
I think they can improve by having the free wireless internet available in the rooms though. Common! SPG hotels, this is the age of the tablet!
December 20, 2012
Rated 4 out of 5 by ILoveToTravel Wonderful staff
From the front desk staff to the coffee shop (Menaca-not sure of the spelling-she is from Nepal)and pool deck (her husband works at the pool desk) you have a fantastic team that not only provides professional care; but really goes the extra mile to enhance our total experience!
April 25, 2013
Rated 4 out of 5 by Finnlady Excellent holiday
We were very satisfied with the hotel. Staff was so friendly and welcoming and did everything to make us feel special guests. Room was big and clean and very quiet. Also the shuttle bus service was good. We enjoyed our 7 day stay and will definately be coming back.
March 27, 2014
Rated 4 out of 5 OK
This hotel was OK. Not great, not bad. It's not in the best or worst location, it's not as elegant as others but there's nothing wrong with it, and the service is good but not anything to write home about. At least there is free WiFi for guests in the rooms and lobby.
November 27, 2013
Rated 1 out of 5 by ak007 very below exactations
hotel made my trip the worst ever. never staying at a starwood property again. guest services was horrible other then overnight shift he was very friendly and smiled alot nothing like the other rude staff members. thank you for make the vacation an horrible experance
March 27, 2013
Rated 5 out of 5 by JoeSara27 this is it
Looking at the photos on line was worried it would not be the same I was wrong it was wounderfuly
July 27, 2014
Rated 5 out of 5 by TeacherAbroad Quite enjoyable
My family visited me from the USA and had the best time in Dubai. We all were very pleased with the staff, service, and location.
July 17, 2014
Rated 5 out of 5 by AndreiaBsB Great hotel
It was a wonderful experience in Dubai. The room is perfect, the restaurant marvellous. I would suggest internet access through the whole hotel included in the price. It is nof far from the airport, on the other hand there is not a comercial area around.
March 10, 2013
Rated 4 out of 5 by Scrumpy Pleasant &comfortable
The room was comfortable, clean and spacious. Everything worked as it should.
Staff were exceptionally helpful and pleasant. Internet was quick and hassle free. No hesitation in recommending it as a good value for money hotel.
May 20, 2014
Rated 4 out of 5 by Bangoadi Good Hotel, but needs improvement in food taste
This is a good hotel with all facilities, but needs improvement in food (taste) especially on the vegetarian stuff. Options in veg is very low (or no options at all). I am an SPG Gold card member, but did not see any special recognition
April 27, 2014
Rated 5 out of 5 by DrAli Extraordinary Staff
Your hotel was great; clean, and comfortable. That is all good. The best thing about you is your staff: pleasant, attentive, genuine, and helpful...A professional and terrific group of individual. Keep up the great attitude and wonderful effort.
March 10, 2013
Rated 1 out of 5 by salayssh below expectations
all what I can say is that you do not have any competitive advantage and your front office service sucks. thumbs up to the F&B manager (Bernard), the Executive Chef and the security manager, other than that, the rest of the staff are horrible.
June 9, 2013
Rated 5 out of 5 by wackie Excellent value for money and GREAT staff
The best thing about this hotel is the staff. They are all excellent professionals who make each and every guest feel welcome. They listen and rerspond to guests and really try to help. The best bath ever too!
Excellent value for money.
October 4, 2012
Rated 5 out of 5 by Billxxx This hotel offers good value
We thoroughly enjoyed our stay in Dubai at the Four Points By Sheraton. Our room was excellent, the staff were polite and friendly, and the restaurant was very good. We would certainly stay in this hotel again, should we revisit Dubai.
November 26, 2012