Rated 3 out of 5 by JM77777 Internet issues
The hotel meets the Starwoods standards except of following:
- internet connectivity was a nightmare and I had to change my room to be able to work (still the access was of poor quality)
- experience of the reception and restaurants staff is below standard (long waiting times, occasionally poor English etc.).
- There is a really loud construction site in front of the hote
March 19, 2015
Rated 1 out of 5 by bms123 Not good enough
Being platinum member; was not upraged to the best avaialable room on arrival despite reminding.
Was given room next to the elevator. Very noisy.
Was constantly awaken by noise from furniture dragging, housekeeping in rooms on upper floor.
Request for late check out (till 6 pm) was not hounored in-time despite reminding to let me know although the it ws possible as the hotel was not full.
Spoke to the duty manager amesh who was had attidute and was not straight/forthcoming in explainaing the reasons for the about the above and even was deceptive.
October 8, 2012
Rated 3 out of 5 by Rama2014 This hotel has great features but staffs are rude
I have stayed in this hotel few years back and I experienced well behaved, helpful and courteous staffs. So I was looking forward this stay. I am really shocked by the behavior of the staffs in the reception, bell desk..... One of the receptionist explicitly said they don't believe their guests and the guests are cheaters. I never heard such a statement from anyhotel, anywhere. I had internet problem for all the 4 days I stayed and it was never solved and they don't even have the clue to solve. I travel 10 -15 days a month and by far this is my worst experience.
November 28, 2014
Rated 1 out of 5 by WorldExplorer01 Starwood, I think NOT!
Horrible experience! The rooms a/c was not working properly, two lights in the bathroom not working, refrigerator would not turn on and no body wash in the dispenser... When requesting service to have the issues fixed, the manager on duty Vanessa assured me someone would be up to assist, no one ever came. I called in the morning to address the issue and 2 hours later someone came, but as I was checking out in 2 hours. The engineer could not get the lights to work by simply replacing the bulb he informed me that the entire units would need to be changed and that would take 30 min. I did not have 30 min, I needed to get ready and start my day, which included not shaving b/c the 2 lights not working were the ones directly above the mirror. Manager was supposed to call me, never did. Horrible horrible experience!!
December 17, 2014
Rated 3 out of 5 by Vincos What Platinum Status?
When it comes right down to it, I remain loyal to a brand because I like to be made to feel special. I knew that was not going to happen when I received my "Welcome Letter." Instead of the hand-written note in the room - usually accompanied by fruit or some other little token - the receptionist tore off a photocopied form letter from my file and presented it torn by the staples and with no envelope during check-in. My full first and last name had been cut and pasted after "Dear" and it was basically an up-sell promoting ways to spend my points in the hotel. When I was presented my key without any mention of upgrade, I asked and was told the hotel was fully booked. It didn't seem so and, as a matter of principle, I checked the SPG site both days and there was availability in all of the several categories higher than my own. And, by the way, according to the up-sell letter, upgrades were available using points.. Not getting the upgrade I thought there would surely be some amenity waiting in the room - nothing.
The property is new and the public areas are shiny and fun. The room was large, comfortable and stylishly decorated. But it mattered more to me that, while everyone said "Hi sir" as per company instructions, no one bothered to learn my name. I was more taken by the surliness of the hostess in the Eatery (who presented me with a bill for my INCLUDED Platinum amenity breakfast despite having told here and showed my voucher) than I was by the lovely arrayed buffet.
Towels were threadbare, the rooftop pool could really do with some landscaping and the internet was DIRE. WiFi available only in the lobby and the faulty cable connection in the room required three visits from an engineer over 48 hours.
March 16, 2012
Rated 5 out of 5 by JovyC Great people!
Me and my family have stayed in Four points by Sheraton downtown from December 28 to January 4 2013, we live in Canada and we have experienced many hotels in North America, but our stay in your hotel was by far the best , we have totally noticed that the people who can make the difference, Amr, the front office manager was an example of leadership and excellent customer service, whenever we go down to the reception he was always around and you can see how his team works just amazing, i remember Doreen , Ali, Shiekh and two bellmen but - for sorry- i forgot their names, people were so warm and genuine and we absolutely will stay there again in our next visit to Dubai.
January 27, 2014
Rated 1 out of 5 by unhappy001 One of my worst hotel experience
Example causes of unsatisfaction.
1. Internet was not functioning even extremely expensive.
2. Room badly prepared, I even had to beg for cotton pads and other necessary stuff needed when staying in hotel.
3. 95% of TV channels programmed on the same channel, nobody bothered to check between guests stay, to watch your needed channel you need to program it.
November 24, 2012
Rated 5 out of 5 by Dobbo89 Service was brillant
Staff were so friendly and helpful, nothing was a problem. They went above and beyond the call of duty. The food in the hotel restaurant was fantastic- I had steak and it was cooked to perfection. My wife and I only had a one night stop over, we WILL be coming back for a longer stay next year. Thankyou so much!
October 4, 2013