Rated 5 out of 5 by JBKiwi Great for a Group Getaway
We were away for a "girl's" weekend - we had a great time. Suffice to say most of our intended plans didn't come to pass as we were so comfortable in our 3-bed apartment, we lazed half the day away relaxing in it, enjoying the company and the view. We dined in both nights - food was fantastic, too. Only negatives were some maintenance being carried out just after 9am the second morning, which woke some of us up (it was a late night), however, management did make up for it. The only other thing the room lacked was the ability to wipe down tables and benches and keep it clean in between times it was serviced. Good value for money too.
November 24, 2013
Rated 4 out of 5 by Pabs303 PRICE QULITY
The hotel was decent regarding the price and location. The driver got 20 mins late to pick me up ate airport.
November 27, 2013
Rated 5 out of 5 by Grahamiii Dubai stay
Hotel is very clean and is in a great position. Rooms are very nice and a great swimming pool and bar on the 43rd floor with great views
November 25, 2013
Rated 4 out of 5 by RAEDPEW Reviewing Four points by Sheraton Sheik Zayed Road
This is my fourth or fifth stay at the hotel since 2009. I was not impressed compared to my previous stays. There was no improvment or special treatment to SPG members. I have booked to all my company members in the hotel and they claimed that we could have stayed at a better place with the payment we are making.
November 23, 2013
Rated 3 out of 5 by IbnBattuta Strange experience at this hotel
READ THIS REVEIW
Trip purpose: Business/leisure
SPG level: Platinum/Ambassador
+roof top with sunbeds and a small pool/lounge area at night with good view
+large suites 1-3 BR
+small gym available
+Housekeeping manager Gerard Anderson changed our room ASAP when complained about strong paint smell in M-BR as it was painted 2days prior to arrival due to mold most likely. At reception they denied that any painting was performed in the room. Housekeeping personal confirmed this though. Strange feeling!
-Very limited toiletries in the bathroom. Should be a bathrobe in the suites, better soap and shower gel.
-Overall very unpleasant personal in the hotel. Reception, pool area, breakfast. I must emphasize though that it is not their fault. It's a management issue clearly. These poor people are just trying to keep there jobs by following the very strict directions they've been given by management level. At check in 6 am in the morning I was welcomed by two front desk personal explaining everything that is NOT included in my 1500AED rate I paid each night. This was a shock as it's normally the other way around. the hotel are keen to inform a platinum guest with all the amenities included. I guess the front desk manager spent more time drilling this info into those peoples head hence the experience for me was terrible at check in, at breakfast and as I reached my room finally just to realize that the extra bed I asked for was not in place!! Even though I paid for the extra bed which is normally complementary for Platinum guests. I also paid for two extra nights just to secure an early arrival as the hotel could not provide me with either an early check in nor a late check out. I was charged for two extra breakfast even though I stated that my family was with me and that I wanted the breakfast to be included for all of us, especially since I'm paying for two nights which I'm not utilizing and also paying for an extra bed. This was not accommodated at all. The hotel is per my opinion a cheap hotel with cheap personal trying to save a dollar in each and every corner not bearing in mind the customer experience at all.
-Bad selection at breakfast not worth 90 AED at all. Many other options at Sheik Zayed where you'll get much more for your money.
-Only one person to clean a huge 150sqm suite which could take up to 3-4h. Hotel should have 2 persons minimum per suite to minimize the time frame to clean such a suite making it available to the customer sooner. Once again a cheap choice which doesn't go unnoticed.
-Business lounge is not accessible for Platinum guests. Hotel explanation is that it is not customary for a Four points hotel to have a lounge hence you need to pay to gain access to the lounge. I would suggest the hotel management team to use this as a differentiation and provide platinum guests with a complementary Lounge access as it should be according to SPG guidelines.
-Front office manager told me that I'm not entitled to an upgrade from a One bedroom suite to a 2 bedroom suite as this is not according to their hotel guidelines. When I asked her to follow the SPG guidelines and not the strange Dubai guidelines I seem to find every time I travel there the answer was that they use the term "apartment" and not "suite" hence the guidelines are not applicable. To my surprise I find the term "Suites" in the hotel elevator upon arrival and not anywhere could I find "apartments" as she claimed.
-Don't ever use the hotel taxis outside the hotel. They will try to push for this and they always claim that it's the same price Sir! But it's NOT!!! I was charged 65 AED from Sheik Zayed to Mall of Emirates twice! Whic is 25 AED with a normal taxi accommodating 5 ppl. When I confronted the bell boy outside the hotel in charge for this he screamed at me and denied ever claiming it was the same price. I let it go, but always took a normal taxi as they pass by every second anyway.
I spend +250 days abroad at different hotels world wide. Never ever have I been treated so bad at a hotel. I emphasized my experience to some people at the hotel to give them the opportunity to resolve any outstanding issues as I'm planning a 1 year project in Dubai and looking for a comfy LTS hotel within the SPG family.
I have given this hotel an honest assessment and an honest review. I feel that there where two people in the hotel that made my stay better by providing a great service by just listening instead of fighting. These people are Mahmoud basiouny And Gerard Anderson.
The front office manager who is the main reason to why I will not choose this hotel again in the future is Fiona M. The same person who is copy pasting replies in the review fields in this section. The same person who made sure that everyone from reception personal to breakfast personal pretty much where aware of what was NOT included for me and hence I felt so very not welcome at this hotel by the majority of the personal. It is her job to educate the personal hence I can not be mad at them as they are only following directions. She didn't even have the decency to call me up during my 10 days at the hotel to check up on me or to meet me in person as we've had long discussions on several topic prior to arrival. I know that Mr Nabeel executive assistant manager tried to reach me while I was away on business. I wish we would had met as maybe this could have changed the outcome of my decisions. Even though mr Mahmoud and mr Gerard did a fantastic job I'm afraid the bad experience through Ms Fiona M and the domino effect she created just was too much to erase.
I hate to give bad reviews, but I also have to be honest in my assessment as I spent almost 18.000 AED for 10 days and it was definitely not worth the money! Hence the outcome is that I do not recommend this hotel for others. Especially not for Platinum guests as there's almost no recognition at all other than free breakfast for you and one other and maybe, maybe a small room upgrade but you can forget about the suites as they call them apartments according to Fiona but not according to the signs in the elevator :)
There are many hotels at Sheik Zayed, you have another look before you book this one as value for money can be much better in other hotels.
Haidar Ali -Global Business Consultant and VP CSI Consulting
November 11, 2013
Rated 5 out of 5 by Chazzie Incredible standard at affordable prices
Having never visited Dubai, this hotel made my stay very comfortable and the staff is simply some of the best I've ever encountered. Attentive to every need, polite and friendly. Room prices are affordable, but without compromising quality, english speaking TV-channels available and there's absolutley no sounds from the major Sheikh Zayed Road just outside the window.
November 1, 2013
Rated 1 out of 5 by romarti Very Disatisfied
It was terrible no breakfast or lounge access as promised, rude and unhelpful staff.
As promised via confirmation email and telephone call prior to arrival.
Used 3 suite awards to upgrade room.
November 19, 2013
Rated 4 out of 5 by Swairh Short Stay
The first room was stuffy and we requested it to be changed. The curtain blinds won't close to full, so sun came in and we couldn't sleep well. Bathroom is small.
November 17, 2013