Rated 5 out of 5 by theusualguest like my 2nd home
my fist choice for business stays in Dubai
February 24, 2014
Rated 5 out of 5 by SunLover14 Very nice hotel, great staff
We enjoyed our stay here very much, staff was extremely kind and helpful. Room was spacious and clean.
On our first day reception was very kind to let us check in at 9am while check-in time was supposed to be at 3pm. After traveling all night that was a real treat for us!
Everything was easy to reach as the hotel is located on the main street which leads to all main attractions.
I would definitely recommend this hotel to anyone..and trust me I am quite picky :)!
February 21, 2014
Rated 4 out of 5 by ethomas Happy Stay
stayed 2 nights and was fulfilling. 2, 3 items were missing but were provided very fast. check-in / out was pretty fast. will surely recommend.
February 23, 2014
Rated 3 out of 5 by aPuri Mixed review
The staff was good and responded very quikcly to my requests.
The food was very poor and i had two bad meals - in room dinner and buffet breakfast
February 22, 2014
Rated 4 out of 5 by imvvirgo Very Adequate
The hotel room was spacious and had adequate facilities. The staff was very polite and helpful in most cases.The location is the key to the hotel. Will visit again.
February 20, 2014
Rated 5 out of 5 by alassaf GREAT TIME
i enjoy the five days i spend at yours hotel, every thing where excellent , and i al ready tell my friend about yours hotel
February 19, 2014
Rated 5 out of 5 by Sorensen Super Hotel
Nice Hotel, sentralt located. Helpful staff.
February 18, 2014
Rated 5 out of 5 by Rick73 Great Location
I was in Dubai for the exhibition. The hotel is very close to the WTC. In addition, the hotel is also close to the Dubai Mall and Burj Khalifa and the airport. The breakfast severed is considered very good in both quality and variety.
February 17, 2014
Rated 4 out of 5 by CGDS the visit
excellent location, and great service
February 14, 2014
Rated 4 out of 5 by habibi Very Central
This hotel is on a very busy street but this did not cause any problem with noise. It is 5 mins too 2 metro stations that will take you just about anywhere you want to go. The hotel was well maintained and very clean.The pool deck was lovely with good views over Dubai. Breakfast was very nice although a bit expensive. Friendly staff with Thomas at reception getting a special mention.
February 11, 2014
Rated 5 out of 5 by WJLEdD Great Stay in Dubai
I have been to Dubai a few times for vacation and conferences. Each time I have stayed in a different hotel and area of Dubai. This stay at Four Points was by the far the most convenient location. Dubai is a long city and there are benefits to each location. Four Points location is a two minute walk from the Metro (Red #24) and one stop from Dubai Mall, and just a few more from Mall of the Emirates. The rooftop provided a great location to sit and relax. The view of the water and skyline, including a great view of the Burj Khalifa, is great. Next time I book a stay in Dubia the Four Points will be my first choice.
January 21, 2014
Rated 5 out of 5 by AliGalile Perfectly located for business travellers
This a great hotel for business trips. It is well located on Sheikh Zayed Road, walking distance to the DIFC, and a five minute walk to the Metro making it accessible to any place in Dubai. The rooms are large, comfortable beds, and very clean with adequate space to work in the room.
February 4, 2014
Rated 3 out of 5 by JEG65 Business trip
The front desk staff is unfriendly, does not offer options to give solution to minor problems and are extremly slow in their service.
The staff at the roof and concierges have great attitude and are friendly.
Breakfast restaurant space small and got full easily.
February 2, 2014
Rated 5 out of 5 by sanj09 Excellent
Excellent Location, Comfortable Business Suite, Friendly Staff & Service.
Needs Indian Restaurant as most of the travelers are from India & Pakistan
Suggestion for the Guests:
Don't forget to carry all your vouchers & mails for the freebies offered otherwise you will be charged.
January 8, 2012
Rated 5 out of 5 by Tom03 Excellent hotel placed near Trade center
I had a very pleasent stay at this excellent hotel visiting the Arab Health fair.
Due to the hotel was placed so near the Trade center i walked every morning and afternoon which gave my fresh air, sun and a sight seering of the nearby area.
January 30, 2014
Rated 5 out of 5 by mjh3 Great rooms, location and staff
Extremely nice rooms. Centrally located and right on the metro line, so access to other areas is very easy. You can stay here and not worry about being too far away from anything else you want to see or do.
The staff is very helpful, so take advantage of all they can do. It really adds to the experience.
If you are traveling as a family try the three bedroom apartment. It is even better than the description and pictures, and is much better than booking two regular rooms. Your family will never forget it. Ask for the 40th floor and the desert side for the best view. Views from the rooftop pool, exercise facility and lounge are also exceptional.
January 1, 2014
Rated 3 out of 5 by ksdh Please evaluate the starwood rating of this hotel
positives - 1) Location
2) Reasonably clean hotel
3) decent staff
4) very nice bar/pool at the roof top
1) Definitely not worth an SPG 4 rating
2) in-toilet accessories not anywhere close to what you would get in an SPG 4 hotel
3) in -room facilities not like an SPG 4- poorly stocked minibar, TV remote not functional
4) check-in staff contains too many trainees with very little
5) poor breakfast for an SPG 4 level
January 24, 2014
Rated 4 out of 5 by willy1234 4 points about right
need to have decaf coffee in room to make things complete.
breakfast staff excellent, food also good. didn't eat any other time in hotel.
Excellent location for metro. went to airport in gold class for GBP £2, far more comfortable than taxi and equally as fast.
all has a 'budget hotel feel' but that's why the rate is good
businees centre very helpful booking in at airport, printing boarding pass, no charge.
January 22, 2014
Rated 3 out of 5 by Carmen31 the reception staff is awful
check in is horrible, backoffice is so rude!
January 26, 2014
Rated 4 out of 5 by Hoshy enjoyable stay
Superb staff , never fail to be there when needed.
Only complaint is getting in through the driveway: a car is usually parked blocking the driveway & causing back-ups a lot of times day & night!
Restaurants offer a nice variety & good service.
the new free WiFi is a valuable bonus !
January 23, 2014
Rated 3 out of 5 by IbnBattuta Strange experience at this hotel
READ THIS REVEIW
Trip purpose: Business/leisure
SPG level: Platinum/Ambassador
+roof top with sunbeds and a small pool/lounge area at night with good view
+large suites 1-3 BR
+small gym available
+Housekeeping manager Gerard Anderson changed our room ASAP when complained about strong paint smell in M-BR as it was painted 2days prior to arrival due to mold most likely. At reception they denied that any painting was performed in the room. Housekeeping personal confirmed this though. Strange feeling!
-Very limited toiletries in the bathroom. Should be a bathrobe in the suites, better soap and shower gel.
-Overall very unpleasant personal in the hotel. Reception, pool area, breakfast. I must emphasize though that it is not their fault. It's a management issue clearly. These poor people are just trying to keep there jobs by following the very strict directions they've been given by management level. At check in 6 am in the morning I was welcomed by two front desk personal explaining everything that is NOT included in my 1500AED rate I paid each night. This was a shock as it's normally the other way around. the hotel are keen to inform a platinum guest with all the amenities included. I guess the front desk manager spent more time drilling this info into those peoples head hence the experience for me was terrible at check in, at breakfast and as I reached my room finally just to realize that the extra bed I asked for was not in place!! Even though I paid for the extra bed which is normally complementary for Platinum guests. I also paid for two extra nights just to secure an early arrival as the hotel could not provide me with either an early check in nor a late check out. I was charged for two extra breakfast even though I stated that my family was with me and that I wanted the breakfast to be included for all of us, especially since I'm paying for two nights which I'm not utilizing and also paying for an extra bed. This was not accommodated at all. The hotel is per my opinion a cheap hotel with cheap personal trying to save a dollar in each and every corner not bearing in mind the customer experience at all.
-Bad selection at breakfast not worth 90 AED at all. Many other options at Sheik Zayed where you'll get much more for your money.
-Only one person to clean a huge 150sqm suite which could take up to 3-4h. Hotel should have 2 persons minimum per suite to minimize the time frame to clean such a suite making it available to the customer sooner. Once again a cheap choice which doesn't go unnoticed.
-Business lounge is not accessible for Platinum guests. Hotel explanation is that it is not customary for a Four points hotel to have a lounge hence you need to pay to gain access to the lounge. I would suggest the hotel management team to use this as a differentiation and provide platinum guests with a complementary Lounge access as it should be according to SPG guidelines.
-Front office manager told me that I'm not entitled to an upgrade from a One bedroom suite to a 2 bedroom suite as this is not according to their hotel guidelines. When I asked her to follow the SPG guidelines and not the strange Dubai guidelines I seem to find every time I travel there the answer was that they use the term "apartment" and not "suite" hence the guidelines are not applicable. To my surprise I find the term "Suites" in the hotel elevator upon arrival and not anywhere could I find "apartments" as she claimed.
-Don't ever use the hotel taxis outside the hotel. They will try to push for this and they always claim that it's the same price Sir! But it's NOT!!! I was charged 65 AED from Sheik Zayed to Mall of Emirates twice! Whic is 25 AED with a normal taxi accommodating 5 ppl. When I confronted the bell boy outside the hotel in charge for this he screamed at me and denied ever claiming it was the same price. I let it go, but always took a normal taxi as they pass by every second anyway.
I spend +250 days abroad at different hotels world wide. Never ever have I been treated so bad at a hotel. I emphasized my experience to some people at the hotel to give them the opportunity to resolve any outstanding issues as I'm planning a 1 year project in Dubai and looking for a comfy LTS hotel within the SPG family.
I have given this hotel an honest assessment and an honest review. I feel that there where two people in the hotel that made my stay better by providing a great service by just listening instead of fighting. These people are Mahmoud basiouny And Gerard Anderson.
The front office manager who is the main reason to why I will not choose this hotel again in the future is Fiona M. The same person who is copy pasting replies in the review fields in this section. The same person who made sure that everyone from reception personal to breakfast personal pretty much where aware of what was NOT included for me and hence I felt so very not welcome at this hotel by the majority of the personal. It is her job to educate the personal hence I can not be mad at them as they are only following directions. She didn't even have the decency to call me up during my 10 days at the hotel to check up on me or to meet me in person as we've had long discussions on several topic prior to arrival. I know that Mr Nabeel executive assistant manager tried to reach me while I was away on business. I wish we would had met as maybe this could have changed the outcome of my decisions. Even though mr Mahmoud and mr Gerard did a fantastic job I'm afraid the bad experience through Ms Fiona M and the domino effect she created just was too much to erase.
I hate to give bad reviews, but I also have to be honest in my assessment as I spent almost 18.000 AED for 10 days and it was definitely not worth the money! Hence the outcome is that I do not recommend this hotel for others. Especially not for Platinum guests as there's almost no recognition at all other than free breakfast for you and one other and maybe, maybe a small room upgrade but you can forget about the suites as they call them apartments according to Fiona but not according to the signs in the elevator :)
There are many hotels at Sheik Zayed, you have another look before you book this one as value for money can be much better in other hotels.
Haidar Ali -Global Business Consultant and VP CSI Consulting
November 11, 2013
Rated 4 out of 5 by nisreen good room service
excellent room service. Very fast as your order would arrive in 5 mins! room size is advertised to be 42 sqm however in reality its much smaller. Location is good. Lobby is too small. Toilet / showers need to be renovated as the water pressure is poor. Overall its good value for money
January 23, 2014
Rated 4 out of 5 by mayada this hotel has a good location
i like this hotel and i recommend
January 22, 2014
Rated 2 out of 5 by FrequentBusinessTraveller Not to Dubai Standard
We stayed for 4 nights in a three-bedroom apartment in January. The apartment was cold, with no instructions as to how to control the air-conditioning. In fact, the lack of information available was a constant theme. We arrived at 12:30 at night and were told by reception that the Moroccan restaurant was open until 1:30. On arriving there thought they were closing up.
The hotel need a clearer 'facilities' information sheet as the one they have is unclear.
We were given a single voucher for a free coffee in the lobby - for a three bedroom apartment this seems a bit mean.
The wifi is only available for free in the small lobby - which is therefore crowded with people on laptops. Surely it would nt cost any more to allow access in the room for free? Even 1 hour per day would be fair.
All-in-all there are better hotels available in the area for this price.
January 23, 2012
Rated 5 out of 5 by Zigi Perfectly Located
I really enjoyed staying at this hotel, from the moment we came in around 9am even though it was not yet check-in time yet we were quickly attended to and within an hour provided a room on the 13th floor and the Sheik Zayed road view was just amazing especially at night.
The room was very very comfortable and spacious. I especially loved the bed and pillows.
The staff were all so friendly and always had a smile on whenever you passed them no matter the time of day and always available to help out if you needed anything.
Taxis are just outside the hotel for easy access and also the metro.
I would definitely recommend this hotel for whatever purpose, and I look forward to staying here on my next visit to Dubai.
January 2, 2014
Rated 4 out of 5 by SteveA21 Good location and great room
We booked a suite for the family over new year and had a great time. The 2 bed suite was excellent with plenty of room and a kitchen so the option of eating in was great.
Location is 20 mins by taxi from Airport - Could catch Metro - Hotel is next to Clean and efficient Metro so ideal to get to most places - Just one stop from Dubai Mall/Burj K. A few stops from the Emirates Golf ( floodlit night golf great fun). Marina 15 MIns on Metro .In house Italian restaurant very good. Bottled water provided daily free!
Couple of downsides:
- Breakfast expensive - Try CoCo's for US style - 5 Mins - take left from door of hotel keep walking near Metro
- Family under 21 not allowed in bar area on 43 flr. Fantastic view and an area should be made for them in eve.
January 7, 2014
Rated 4 out of 5 by Nicknam9898 Great hotel
Nice comfy rooms with nice bed and lots of space. Staff very friendly and helpful. Nice breakfast with a good variety, which was great for our 5 night stay. Mini bar was empty. Internet connection was excellent.
Moroccan restaurant in hotel was nice, decent food. Not much of an ambiance at all, but great for intimate dining. Charlies Pub was boring and stinky (cigarette smoke) and they didn't have any cider which was the only thing I wanted there.
Gym was decent. Had everything we needed. Nice restaurants in the area and super close to metro which was perfect. Would stay again.
December 29, 2013
Rated 1 out of 5 by Mabb78 Worst Experience ever in a Hotel in Dubai
I had the most humiliating experience of my life in the hotel, I was severely disrespected by your security staff. Worst of all they disrespected my finacee as well. I stay in Dubai up to 100 plus nights and something like this experience has never ever happened!
January 11, 2014
Rated 5 out of 5 by NadaD Comfortable & Nice
The hotel staff were all friendly and nice. We got a free upgrade which we enjoyed the luxurious business executive room. Clean, comfortable and had good night sleeps. Highly recommended if you want to be near Dubai Mall and Burj Khalifa.
January 12, 2014
Rated 5 out of 5 by Chazzie Incredible standard at affordable prices
Having never visited Dubai, this hotel made my stay very comfortable and the staff is simply some of the best I've ever encountered. Attentive to every need, polite and friendly. Room prices are affordable, but without compromising quality, english speaking TV-channels available and there's absolutley no sounds from the major Sheikh Zayed Road just outside the window.
November 1, 2013