Rated 1 out of 5 by unsatisfiedvisitor Unnecessary promise by poorly communicated staff
Rooms & the facilities are okay (rubbish found inside rubbish bin though). Understand that the hotel was full during our first night stay (a total of 3) and we were checking in at 2am that twin-bed rooms were not available. Hotel staff told us to check with them again in the next morning for moving to twin-bed rooms. Packed up all baggage and waited until 11:30am on the following day and day-time hotel staff advised okay, and told us to wait at the rooms. No response until 1pm, and receptionist told us that the rooms had some problems and being fixed by engineering dept. Returned to hotel at 9pm, night-shift told us that they didn't arrange the new room yet. Checked for 15 min and managed to get the vacant twin-bed rooms for us. No communication between day-shift and night-shift staff, plus giving unnecessary promise for availability that confined us in the room/hotel vicinity for half a day! Half a day of waiting (not a resort) for NOTHING doesn't sound good to visitor to the city for a short stay.
May 8, 2014
Rated 5 out of 5 by zarirS BEST HOTEL TO STAY IN DUBAI
Location Great,Staff very friendly and helpful, clean, spacious,family friendly, I would definitely stay again.
Jennifer at reception was a great help.
thank you guys keep it up.
May 21, 2014
Rated 5 out of 5 by Chazzie Incredible standard at affordable prices
Having never visited Dubai, this hotel made my stay very comfortable and the staff is simply some of the best I've ever encountered. Attentive to every need, polite and friendly. Room prices are affordable, but without compromising quality, english speaking TV-channels available and there's absolutley no sounds from the major Sheikh Zayed Road just outside the window.
November 1, 2013
Rated 4 out of 5 by BigBear62 Good hotel, friendly staff, swimming pool and gym are nice, but...
The room was nice and big enough, except the bathroom is too small. The breakfast buffet is good and the staff is friendly and fast.
I was just disappointed about the fact that this hotel charges Internet in the rooms the old fashioned way. In Dubai you get Internet for free even with much lower rated hotels. Free Internet should be standard nowadays in a 4 Star hotel.
April 14, 2013
Rated 4 out of 5 by Naveed20 Average Hotel
My request for an early check in was accommodated but offered a smoking room which was forced to take after a long haul flight.
Requested a late checkout till 3 pm which was curtly refused that room was required which was surprising in a slow period of summer. However due to late collection of bags from the room there was no fuss when i was checking out which just shows lack of customer responsiveness. Being a regular visitor to the hotel for last 3/4 years with at least 2 visits per year despite so many new options coming up the hotel will have to pull up their quality level. The food ordered in room service was just average and needs definite improvement.
June 23, 2014
Rated 5 out of 5 by Dubaiana We were amazed!
Our first trip to Dubai, and we were very pleasantly amazed by Four Points By Sheraton, Sheikh Zayed Road. All features of the hotel were impressive. The views from our room and from the roof garden were awesome. We were close to the Metro, and not far from the tallest building in the world, and its incredible shopping mall.
April 9, 2013
Rated 5 out of 5 by boothy Great stay
I am a hotelier and have just returned from seven nights at the Sheraton.The apartment,pool area,food and beverage areas were spotless.More importantly the level of customer care service and desire from the staff to look after me was exemplary.Fiona,Front of House and Selzic,concierge are stars.
Just stay here
April 7, 2013
Rated 1 out of 5 by Grizz58 terrible Stay
I checked into the hotel and immediantly started having issues with the internet. I called the desk and reported and they came to the room to "show" me how to connect, which was not the issue. The issue was that I was not able to VPN to my company server. there were two trips to the room without resolving the issue. Being a business traveler I was without contact for the three days I was at the hotel. I also requested a car rental. The rental was quoted, then increased above the original rate. Based on time I could not reschedule. When I returned to the hotel they increased again the cost this time by 10%. After I complained they lowered it to a 5% increase. I arranged car services the next two days and the cost was 1/3 of the cost of the hotel car service. I will not be staying at this hotel again
August 12, 2014
Rated 5 out of 5 by John4646 Hotel has great location
Staff very friendly and location was great
May 11, 2014
Rated 1 out of 5 by Insearchofcustomerservice No customer service and recognition of SPG members
I do not recommend this hotel. No customer service and no respect for people, been laughed at in my face, told I can go anywhere else and that they don't care that I am a gold member or not.
April 7, 2014
Rated 5 out of 5 by Lillipink Recovery Haven after Shopping
My sister & I enjoyed a short 3 day break in Dubai. The 4 Points by Sheraton was a fantastic place to rest and recover before returning to shopping. Having free access to wyfi a great bonus, staff response to queries excellent. I have no hesitation in recommending this hotel
October 4, 2013
Rated 4 out of 5 by AusQat Good Hotel
Good Hotel, however the staff seem too preoccupied with things. Reception staff tend to be too busy, without anyone present. However once you get the attention, the service seems fine.Be prepared for delays using the lift - too much traffic, not enough lifts.
April 11, 2013
Rated 5 out of 5 by KCoCo Very Impressed
Overall a great experience. We arrived quite early (10am, even though standard check-in is 3pm) but the room was ready for us. Quick and painless process, they brought our luggage to the room and explained all the major details (pool location, restaurant hours, wifi locations, emergency numbers, etc). We had a business suite, which was extremely spacious and comfortable. Only disappointment was that the balcony doors do not open, even though there was a large balcony and we could have had a great view. Staff was quite responsive to our requests (ie extra tea mugs, help with the safe) and even called us back after a few minutes to make sure our requests had been handled and we were having no further problems. The staff even remembered our names and faces, and always greeted us with a smile. Everyone was super helpful in helping us get taxis, check in for our flights, schedule touristy adventures, and find quality food. We had some trouble accessing the wifi in the lobby, but otherwise no complaints, thoroughly enjoyed our stay, and would not hesitate to come back or recommend this hotel to others!
March 20, 2013
Rated 4 out of 5 by AndrewYY This hotel is very convenient
Hotel is very convenient with Burj Khalifa and Dubai Mall only one stop away on the Metro and the surrounding areas with plenty of restaurants and Cafe.
Rooms are spacious too.
April 8, 2013
Rated 5 out of 5 by extrarich Excellent place to stay
Very comfortable stay at the Sheraton. Excellent service. Comfortable room. Enjoyable stay. Thank you.
October 22, 2013
Rated 5 out of 5 by Ravina This hotel has great features
It has a great location near the metro so easy to move a round the city.
December 26, 2013
Rated 5 out of 5 by mjh3 Great rooms, location and staff
Extremely nice rooms. Centrally located and right on the metro line, so access to other areas is very easy. You can stay here and not worry about being too far away from anything else you want to see or do.
The staff is very helpful, so take advantage of all they can do. It really adds to the experience.
If you are traveling as a family try the three bedroom apartment. It is even better than the description and pictures, and is much better than booking two regular rooms. Your family will never forget it. Ask for the 40th floor and the desert side for the best view. Views from the rooftop pool, exercise facility and lounge are also exceptional.
January 1, 2014
Rated 4 out of 5 by Triathlonjack This Hotel has good service
Alle the stuff is very freindly and helpfully!
April 8, 2013
Rated 5 out of 5 by JBKiwi Great for a Group Getaway
We were away for a "girl's" weekend - we had a great time. Suffice to say most of our intended plans didn't come to pass as we were so comfortable in our 3-bed apartment, we lazed half the day away relaxing in it, enjoying the company and the view. We dined in both nights - food was fantastic, too. Only negatives were some maintenance being carried out just after 9am the second morning, which woke some of us up (it was a late night), however, management did make up for it. The only other thing the room lacked was the ability to wipe down tables and benches and keep it clean in between times it was serviced. Good value for money too.
November 24, 2013
Rated 5 out of 5 by Walsh2014 Glorious Dubai
Check in....Easy. Room.....wonderful and comfortable and CLEAN. We could see the Burj Kalifa from our room, staff are all awesome and very polite, beer is cold, food very tasty and well priced, very comfy bed, room service......outstanding, what more can I say great place to stay and will highly recomend this hotel.
August 8, 2014
Rated 3 out of 5 by Leanna Reservation nightmare
I have stayed at this hotel multiple times for work but I never had to deal with the reservation hassle as my company admin takes care of it! Now that I recommended it to my dad the reservation process is a nightmare! It took about 15-20 min to make a very simple one room reservation by phone and I was told that I would receive confirmation by mail in the next ten minutes - never happened!!! I call back to inquire and I keep being transferred to unattended phones!!! On my final try I refused to be transferred and the lady insisted she couldn't help!!! So I gave up and asked for the reception SURPRISE no one answered!!!!!!
February 28, 2013
Rated 5 out of 5 by alleyne Great Service and Location
The hotel was a short ride from the airport, yet centrally located to all the shops and major attractions. Our room was spacious and well-maintained throughout our stay. The rooftop pool and bar was excellent for basking in the sun during the day and lounging while sipping drinks and listening to great music in the evenings--and lets not forget the amazing panoramic views. Although there were numerous restuarants near the hotel, I enjoyed the atmosphere and the meals at the hotel, specifically the Italian restaurant and the cafe.
All the staff were knowlegeable, courteous and very helpful. But, I must mention that Martin and Don provided us with exceptional service.
February 21, 2014
Rated 5 out of 5 by hailgm1 Centrally located; great staff!
FP is centrally located on Sheikh Zayed road and that is of great importance for a traveler like me. Staff was VERY helpful. I want to specifically mention Mahmoud; front office staff. He took decisions very fast to make me feel comfortable and I appreciate his efforts very highly. His contribution in making my stay comfortable was very high.....kudos to him. Staff like him will be only beneficial for FP.
Room was well appointed and welcoming. Spa facilities were good too. I used the Sauna room and the health club. Food options for vegetarians can and should be improved.
All in all; a fantastic stay at FP in Dubai. I would recommend it to my circle traveling to Dubai.
December 27, 2012
Rated 1 out of 5 by ZJSH This hotel needs serious improvments
I regret saying that I've had one of the worst 5-star hotel experience in my life. Guest service was poor and slow. Some staff had attitude problem. Not to mention the unsatisfactory SPG recognition. I came for a business trip and stayed in a business suite, yet not much special facilities were offered, knowing that i have tried the regular rooms. Hotel lacks shortage in reception staff. The hotel has many limitations. No wifi in the rooms, no lady friends are allowed in restaurants. I found no slippers in my closet... unfortunately it was a very bad experience, I regret not recommending this hotel to my colleagues.
May 7, 2013
Rated 5 out of 5 by WJLEdD Great Stay in Dubai
I have been to Dubai a few times for vacation and conferences. Each time I have stayed in a different hotel and area of Dubai. This stay at Four Points was by the far the most convenient location. Dubai is a long city and there are benefits to each location. Four Points location is a two minute walk from the Metro (Red #24) and one stop from Dubai Mall, and just a few more from Mall of the Emirates. The rooftop provided a great location to sit and relax. The view of the water and skyline, including a great view of the Burj Khalifa, is great. Next time I book a stay in Dubia the Four Points will be my first choice.
January 21, 2014
Rated 5 out of 5 by dmjk00 Great Place To Stay
The staff were very friendly and professional. They let us check in early when we arrived at 10am from a long flight. Thanks!! Centrally located to Metro. Was a very good experience. Only negative was you had to go to common areas for free internet service. Would be nice if you could get free internet in the rooms. Roof top pool area was a nice experience at night. Outside balcony could be mopped as it was under a layer of dust and you tracked dirt in when going out. Would recommend this hotel.
May 14, 2012
Rated 5 out of 5 by VisitorfromHolland Excellent hotel
On the first week of June we (my girlfriend and myself) went to Dubai for about a week. We arrived very early (a couple of hours before check-in) but that was not a problem. There was a room available and we got a free upgrade with a beautiful view on the skyline of Dubai and of course the Burj Khalifa.
The room was very spacious and clean and the staff was very polite and helpful with information about excursions etc.
The metro station is at walking distance (approx. 5 min.) which is a huge advantage.
If you book this hotel, don't forget the (lounge) bar at Level 43! At night it is awesome to get a cocktail before sleeping.
See you next time!
Greetings from Holland.
June 21, 2013
Rated 3 out of 5 by JackCY Horrible Staff Responsiveness
Stay at the hotel was good, nice rooms and great location. I booked two rooms and bith spg credits should be posted to my account, yet only one was. Talked to the staff in the hotel, they once confirmed that they made a mistake. Then each time I called, they transfered to the person who was supposed to take care of this matter. That person was never there. Said they would call me back but no one bothered to follow up. So if you are a spg member and actually care about your spg points, I will not recommend this hotel.
July 13, 2014
Rated 5 out of 5 by flo16 we enjoyed the stay
it was really wonderful
we liked the penthouse character in a family room = executive suite (we stayed at the 22nd floor) with two sleeping rooms, kitchen, dining and living room with sea view.
on The roofterrace on the 43th floor with pool we took a sunbath.
The service in the hotel was excellent.
Next time we would book again this hotel and will reccomend it to others.
what is important to know: the sheik zayed road is like a highway and you hear the river of cars on the rooftop - but you have an axcellent view to burj khalifa, to the sea, even you see burj al arab distant, the whole city
a wonderful place to stay!
We (2 adults and two children 16,14) liked it very much.
February 11, 2013
Rated 4 out of 5 by Ajhadhoud Un-expected !!!
The most I like is the location . The room was like brand new and it's soooo clean . The room was Classic type and it was soo big ( 42 meter square ) .
What I don't like is the reception staff behaving and the shortage of number of staff at the desk . It was ONLY one guy at the desk and there was NO one at SPG desk and it was his target
NOT to greeting us more than to take the money and to
Block the amount on my credit card at check in time .
Other thing , at checking out I noted that there was an additional amount and when I ask them they said its a donation for UNICEF !!!!!, first thing I should be informed about that addition charged and it should be clearly mention in the invoice for what ?! and the Second thing as it should be that the donation should be detected from the hotel NOT from the guest !!!! That's they call it cheating .
January 17, 2012