Rated 4 out of 5 by habibi Very Central
This hotel is on a very busy street but this did not cause any problem with noise. It is 5 mins too 2 metro stations that will take you just about anywhere you want to go. The hotel was well maintained and very clean.The pool deck was lovely with good views over Dubai. Breakfast was very nice although a bit expensive. Friendly staff with Thomas at reception getting a special mention.
February 11, 2014
Rated 5 out of 5 by Chazzie Incredible standard at affordable prices
Having never visited Dubai, this hotel made my stay very comfortable and the staff is simply some of the best I've ever encountered. Attentive to every need, polite and friendly. Room prices are affordable, but without compromising quality, english speaking TV-channels available and there's absolutley no sounds from the major Sheikh Zayed Road just outside the window.
November 1, 2013
Rated 5 out of 5 by UKdave Fanastic stay
I was greeted at the dedicated SPG checkin and given a complimentary room upgrade.
My room was spacious and very comfortable being located in the corner of the hotel with an amazing view.
Staff were very friendly, attentive and polite.
The restaurants had a wide choice of cuisine and the breakfast was very well organised and quickest i have experienced in years.
i particularly enjoyed relaxing by the rooftop pool after a workout in the hotel gymn.
December 12, 2011
Rated 4 out of 5 by Telboy Having stayed at many locations in Dubai....
Over the last few years I have stayed in many hotels in Dubai for the purposes of business. More recently I selected Four Points based on its location to the financial district of Dubai. I was pleasantly surprised with the quality of the room which had plenty of space. Hotel staff we quick to serve my needs as I often find it frustrating waiting too long to check-in and check-out at other hotels. I will be staying at Four Points again in the future.
April 16, 2013
Rated 4 out of 5 by CGDS the visit
excellent location, and great service
February 14, 2014
Rated 4 out of 5 by BigBear62 Good hotel, friendly staff, swimming pool and gym are nice, but...
The room was nice and big enough, except the bathroom is too small. The breakfast buffet is good and the staff is friendly and fast.
I was just disappointed about the fact that this hotel charges Internet in the rooms the old fashioned way. In Dubai you get Internet for free even with much lower rated hotels. Free Internet should be standard nowadays in a 4 Star hotel.
April 14, 2013
Rated 5 out of 5 by Lillipink Recovery Haven after Shopping
My sister & I enjoyed a short 3 day break in Dubai. The 4 Points by Sheraton was a fantastic place to rest and recover before returning to shopping. Having free access to wyfi a great bonus, staff response to queries excellent. I have no hesitation in recommending this hotel
October 4, 2013
Rated 5 out of 5 by Dubaiana We were amazed!
Our first trip to Dubai, and we were very pleasantly amazed by Four Points By Sheraton, Sheikh Zayed Road. All features of the hotel were impressive. The views from our room and from the roof garden were awesome. We were close to the Metro, and not far from the tallest building in the world, and its incredible shopping mall.
April 9, 2013
Rated 5 out of 5 by JBKiwi Great for a Group Getaway
We were away for a "girl's" weekend - we had a great time. Suffice to say most of our intended plans didn't come to pass as we were so comfortable in our 3-bed apartment, we lazed half the day away relaxing in it, enjoying the company and the view. We dined in both nights - food was fantastic, too. Only negatives were some maintenance being carried out just after 9am the second morning, which woke some of us up (it was a late night), however, management did make up for it. The only other thing the room lacked was the ability to wipe down tables and benches and keep it clean in between times it was serviced. Good value for money too.
November 24, 2013
Rated 5 out of 5 by boothy Great stay
I am a hotelier and have just returned from seven nights at the Sheraton.The apartment,pool area,food and beverage areas were spotless.More importantly the level of customer care service and desire from the staff to look after me was exemplary.Fiona,Front of House and Selzic,concierge are stars.
Just stay here
April 7, 2013
Rated 5 out of 5 by extrarich Excellent place to stay
Very comfortable stay at the Sheraton. Excellent service. Comfortable room. Enjoyable stay. Thank you.
October 22, 2013
Rated 4 out of 5 by AusQat Good Hotel
Good Hotel, however the staff seem too preoccupied with things. Reception staff tend to be too busy, without anyone present. However once you get the attention, the service seems fine.Be prepared for delays using the lift - too much traffic, not enough lifts.
April 11, 2013
Rated 5 out of 5 by KCoCo Very Impressed
Overall a great experience. We arrived quite early (10am, even though standard check-in is 3pm) but the room was ready for us. Quick and painless process, they brought our luggage to the room and explained all the major details (pool location, restaurant hours, wifi locations, emergency numbers, etc). We had a business suite, which was extremely spacious and comfortable. Only disappointment was that the balcony doors do not open, even though there was a large balcony and we could have had a great view. Staff was quite responsive to our requests (ie extra tea mugs, help with the safe) and even called us back after a few minutes to make sure our requests had been handled and we were having no further problems. The staff even remembered our names and faces, and always greeted us with a smile. Everyone was super helpful in helping us get taxis, check in for our flights, schedule touristy adventures, and find quality food. We had some trouble accessing the wifi in the lobby, but otherwise no complaints, thoroughly enjoyed our stay, and would not hesitate to come back or recommend this hotel to others!
March 20, 2013
Rated 4 out of 5 by AndrewYY This hotel is very convenient
Hotel is very convenient with Burj Khalifa and Dubai Mall only one stop away on the Metro and the surrounding areas with plenty of restaurants and Cafe.
Rooms are spacious too.
April 8, 2013
Rated 5 out of 5 by AliGalile Perfectly located for business travellers
This a great hotel for business trips. It is well located on Sheikh Zayed Road, walking distance to the DIFC, and a five minute walk to the Metro making it accessible to any place in Dubai. The rooms are large, comfortable beds, and very clean with adequate space to work in the room.
February 4, 2014
Rated 4 out of 5 by Triathlonjack This Hotel has good service
Alle the stuff is very freindly and helpfully!
April 8, 2013
Rated 3 out of 5 by JEG65 Business trip
The front desk staff is unfriendly, does not offer options to give solution to minor problems and are extremly slow in their service.
The staff at the roof and concierges have great attitude and are friendly.
Breakfast restaurant space small and got full easily.
February 2, 2014
Rated 5 out of 5 by Zigi Perfectly Located
I really enjoyed staying at this hotel, from the moment we came in around 9am even though it was not yet check-in time yet we were quickly attended to and within an hour provided a room on the 13th floor and the Sheik Zayed road view was just amazing especially at night.
The room was very very comfortable and spacious. I especially loved the bed and pillows.
The staff were all so friendly and always had a smile on whenever you passed them no matter the time of day and always available to help out if you needed anything.
Taxis are just outside the hotel for easy access and also the metro.
I would definitely recommend this hotel for whatever purpose, and I look forward to staying here on my next visit to Dubai.
January 2, 2014
Rated 4 out of 5 by Nicknam9898 Great hotel
Nice comfy rooms with nice bed and lots of space. Staff very friendly and helpful. Nice breakfast with a good variety, which was great for our 5 night stay. Mini bar was empty. Internet connection was excellent.
Moroccan restaurant in hotel was nice, decent food. Not much of an ambiance at all, but great for intimate dining. Charlies Pub was boring and stinky (cigarette smoke) and they didn't have any cider which was the only thing I wanted there.
Gym was decent. Had everything we needed. Nice restaurants in the area and super close to metro which was perfect. Would stay again.
December 29, 2013
Rated 3 out of 5 by ksdh Please evaluate the starwood rating of this hotel
positives - 1) Location
2) Reasonably clean hotel
3) decent staff
4) very nice bar/pool at the roof top
1) Definitely not worth an SPG 4 rating
2) in-toilet accessories not anywhere close to what you would get in an SPG 4 hotel
3) in -room facilities not like an SPG 4- poorly stocked minibar, TV remote not functional
4) check-in staff contains too many trainees with very little
5) poor breakfast for an SPG 4 level
January 24, 2014
Rated 5 out of 5 by Tom03 Excellent hotel placed near Trade center
I had a very pleasent stay at this excellent hotel visiting the Arab Health fair.
Due to the hotel was placed so near the Trade center i walked every morning and afternoon which gave my fresh air, sun and a sight seering of the nearby area.
January 30, 2014
Rated 4 out of 5 by SteveA21 Good location and great room
We booked a suite for the family over new year and had a great time. The 2 bed suite was excellent with plenty of room and a kitchen so the option of eating in was great.
Location is 20 mins by taxi from Airport - Could catch Metro - Hotel is next to Clean and efficient Metro so ideal to get to most places - Just one stop from Dubai Mall/Burj K. A few stops from the Emirates Golf ( floodlit night golf great fun). Marina 15 MIns on Metro .In house Italian restaurant very good. Bottled water provided daily free!
Couple of downsides:
- Breakfast expensive - Try CoCo's for US style - 5 Mins - take left from door of hotel keep walking near Metro
- Family under 21 not allowed in bar area on 43 flr. Fantastic view and an area should be made for them in eve.
January 7, 2014
Rated 4 out of 5 by willy1234 4 points about right
need to have decaf coffee in room to make things complete.
breakfast staff excellent, food also good. didn't eat any other time in hotel.
Excellent location for metro. went to airport in gold class for GBP £2, far more comfortable than taxi and equally as fast.
all has a 'budget hotel feel' but that's why the rate is good
businees centre very helpful booking in at airport, printing boarding pass, no charge.
January 22, 2014
Rated 3 out of 5 by Leanna Reservation nightmare
I have stayed at this hotel multiple times for work but I never had to deal with the reservation hassle as my company admin takes care of it! Now that I recommended it to my dad the reservation process is a nightmare! It took about 15-20 min to make a very simple one room reservation by phone and I was told that I would receive confirmation by mail in the next ten minutes - never happened!!! I call back to inquire and I keep being transferred to unattended phones!!! On my final try I refused to be transferred and the lady insisted she couldn't help!!! So I gave up and asked for the reception SURPRISE no one answered!!!!!!
February 28, 2013
Rated 4 out of 5 by Hoshy enjoyable stay
Superb staff , never fail to be there when needed.
Only complaint is getting in through the driveway: a car is usually parked blocking the driveway & causing back-ups a lot of times day & night!
Restaurants offer a nice variety & good service.
the new free WiFi is a valuable bonus !
January 23, 2014
Rated 4 out of 5 by nisreen good room service
excellent room service. Very fast as your order would arrive in 5 mins! room size is advertised to be 42 sqm however in reality its much smaller. Location is good. Lobby is too small. Toilet / showers need to be renovated as the water pressure is poor. Overall its good value for money
January 23, 2014
Rated 5 out of 5 by hailgm1 Centrally located; great staff!
FP is centrally located on Sheikh Zayed road and that is of great importance for a traveler like me. Staff was VERY helpful. I want to specifically mention Mahmoud; front office staff. He took decisions very fast to make me feel comfortable and I appreciate his efforts very highly. His contribution in making my stay comfortable was very high.....kudos to him. Staff like him will be only beneficial for FP.
Room was well appointed and welcoming. Spa facilities were good too. I used the Sauna room and the health club. Food options for vegetarians can and should be improved.
All in all; a fantastic stay at FP in Dubai. I would recommend it to my circle traveling to Dubai.
December 27, 2012
Rated 5 out of 5 by donnie61 Returning to Afghanistan
I had a great time at this hotel and i would like to thank all of the staff (esp) Mrs Mary reception who helped with my reservations from another hotel!! And the Entire Bell Hop staff who helped me get my luggage back since it didn't arrive with me. Every time i went down stairs they gave me an update on what the airlines said. The night time manager who helped out with the luggage problem. And the Hotel Taxis who went the extra mile to get me places and stayed while i shopped. My entire stay there was awesome and your entire staff made that possible.
December 20, 2013
Rated 1 out of 5 by ZJSH This hotel needs serious improvments
I regret saying that I've had one of the worst 5-star hotel experience in my life. Guest service was poor and slow. Some staff had attitude problem. Not to mention the unsatisfactory SPG recognition. I came for a business trip and stayed in a business suite, yet not much special facilities were offered, knowing that i have tried the regular rooms. Hotel lacks shortage in reception staff. The hotel has many limitations. No wifi in the rooms, no lady friends are allowed in restaurants. I found no slippers in my closet... unfortunately it was a very bad experience, I regret not recommending this hotel to my colleagues.
May 7, 2013
Rated 3 out of 5 by Carmen31 the reception staff is awful
check in is horrible, backoffice is so rude!
January 26, 2014