Rated 3 out of 5 by Sabaa Some issues
I stayed in this hotel many times, and i'm facing the same issue every time i come.
there is a bad smell at the sheets. and is there is a repairs at the morning "hammering and drilling" Inconvenient our sleeping.
August 31, 2014
Rated 4 out of 5 by Ruben80 Good service
Nice service since the beginning, because we arrived and we did the check-in before the time it was established. The pool and the views are fantastic at the rooftop. Several kind of restaurants in the hotel is a good idea.
There is no Spanish Channels on the TV.
August 28, 2014
Rated 5 out of 5 by Ruben80 Excellent Upgrated
Nice service with upgrated to a better room.
Incredible room with Living room and small kitchen.
The pool and the views are fantastic at the rooftop. Several kind of restaurants in the hotel is a good idea.
There is no Spanish Channels on the TV.
August 28, 2014
Rated 4 out of 5 by Ajhadhoud Un-expected !!!
The most I like is the location . The room was like brand new and it's soooo clean . The room was Classic type and it was soo big ( 42 meter square ) .
What I don't like is the reception staff behaving and the shortage of number of staff at the desk . It was ONLY one guy at the desk and there was NO one at SPG desk and it was his target
NOT to greeting us more than to take the money and to
Block the amount on my credit card at check in time .
Other thing , at checking out I noted that there was an additional amount and when I ask them they said its a donation for UNICEF !!!!!, first thing I should be informed about that addition charged and it should be clearly mention in the invoice for what ?! and the Second thing as it should be that the donation should be detected from the hotel NOT from the guest !!!! That's they call it cheating .
January 17, 2012
Rated 4 out of 5 by D8888 This hotel is consistent all the time.
Since I visit Dubai regularly, I always stay at Four Points Sheraton on Sheikh Zayed Road. The hotel is always consistent on its comfort, services and price.
August 29, 2014
Rated 4 out of 5 by RafKam N-Frills Business Hotel - Excellent Location
This hotel wins it for location - short walk to 2 metro stations, and in the thick of the financial area. A few fast food options in the vicinity of the hotel, which is helpful since hotel restaurants are subpar.
Received upgrade to a business suite, which had a side view toards the building next door, which is very close by and therefore meant the room was very dark. Otherwise room was very big, and quite nice, but basic at the same time. No wifi in the room, and patchy at the rooftop bar area, so that means loads of people are sitting down in the lobby to access the internet. I can't understand how a new built hotel can lack wireless internet in its rooms...
Rooftop pool is very small and very few chairs, although the view from the pool bar is really great. Gym is very nice. Would definitely stay here again - not a stunning hotel but has everything one needs.
January 12, 2012
Rated 4 out of 5 by abesal friendly hotel
I stayed 5 nights in a one bedroom apt. . The hotel has a great location between 2 metro stations on Sheikh Zayed rd. 5 minutes walk in either direction. Dubai mall is one stop from the hotel. Some restaurants and fast food are close by.
The hotel has a rooftop bar on the 43d floor where a 360 degree of Dubai can be seen.Room service is prompt . Rooms are spacious and clean ,furnitures are basic . Rooms have a balcony, but you have to arrange with the reception to use. Bathrooms amenities are basic, not so fancy.
The hotel lobby is a bit small , but the staff at the reception are friendly and helpfull, especially miss Souzan.
Overall i liked my stay, and probably would stay there again if I come to dubai
May 16, 2014
Rated 3 out of 5 by Kay58 Good location
The hotel is in a good central location and easy access to public transportation. Unfortunately, the charge for Internet in the room was very high and only by the hour or week, no daily rate. Other Sheratons give free in room internet for Gold SPG members but this hotel refused. The free internet reception on the roof was poor and the lobby was crowded and not private.
November 10, 2011
Rated 3 out of 5 by JackCY Horrible Staff Responsiveness
Stay at the hotel was good, nice rooms and great location. I booked two rooms and bith spg credits should be posted to my account, yet only one was. Talked to the staff in the hotel, they once confirmed that they made a mistake. Then each time I called, they transfered to the person who was supposed to take care of this matter. That person was never there. Said they would call me back but no one bothered to follow up. So if you are a spg member and actually care about your spg points, I will not recommend this hotel.
July 13, 2014
Rated 4 out of 5 by Nicknam9898 Great hotel
Nice comfy rooms with nice bed and lots of space. Staff very friendly and helpful. Nice breakfast with a good variety, which was great for our 5 night stay. Mini bar was empty. Internet connection was excellent.
Moroccan restaurant in hotel was nice, decent food. Not much of an ambiance at all, but great for intimate dining. Charlies Pub was boring and stinky (cigarette smoke) and they didn't have any cider which was the only thing I wanted there.
Gym was decent. Had everything we needed. Nice restaurants in the area and super close to metro which was perfect. Would stay again.
December 29, 2013
Rated 5 out of 5 by Traveller652936 Excellent service
I regularly travel to Dubai and on this occasion I decided to take my family and stay at the four points. We had issues with a visa for my wife at Dubai airport and Ijaz the duty manager went out of his way to help us in getting a visa by even speaking to passport control. On artival He checked us in very quickly after a 5 hour stay at the airport and ensured a cot for our daughter was all set up. Through out the stay staff we were constantly asked how our stay was and if they could do more for us. Some of the best service I have experienced. Well done four points sheikh zayed road, Dubai. The location of the hotel is perfect with food places near by as we'll as a metro stations within walking distance. P
November 23, 2012
Rated 5 out of 5 by donnie61 On R & R
Excellent Hotel, from the moment you arrive to the Bell Hops remembering me from my last time there, to Mrs Mary (check in) remembering my room preferences to the room which was terrific.
I would recommend this hotel to all my friends and family
April 18, 2014
Rated 4 out of 5 by Zulesray Great location with great rooms
Four Points is in a great location with excellent rooms. Executive Suite was just the kind I was looking for.
Perfect location with right connectivity to all tourist places in Dubai.
WiFi availability within the rooms would be an advantage.
I would stay there whenever I return.
December 5, 2011
Rated 5 out of 5 by Zigi Perfectly Located
I really enjoyed staying at this hotel, from the moment we came in around 9am even though it was not yet check-in time yet we were quickly attended to and within an hour provided a room on the 13th floor and the Sheik Zayed road view was just amazing especially at night.
The room was very very comfortable and spacious. I especially loved the bed and pillows.
The staff were all so friendly and always had a smile on whenever you passed them no matter the time of day and always available to help out if you needed anything.
Taxis are just outside the hotel for easy access and also the metro.
I would definitely recommend this hotel for whatever purpose, and I look forward to staying here on my next visit to Dubai.
January 2, 2014
Rated 4 out of 5 by gd777 Excellent hotel but a bit noisy
Excellent hotel and very friendly staff.
The room on the road side are a bit noisy if at a lower level. I would consider a bussiness room next time as they start at an higher floor.
Metro very close. Cheap taxi from/to airport.
December 7, 2011
Rated 4 out of 5 by ATraveller101 Great views and location
We rented the 2-bedroom apartment. It was an excellent place to stay with splendid views and ideal location - close to the metro and all amenities. We paid extra for breakfast, which although was lovely, I thought should have been included in the price we paid for the rooms. We also found the room snacks to be very overpriced - one mineral water bottle costing aprox. 20 dirhams whereas the normal street price was 1 dirham. The pool at the top was also disappointing - far too small and more like a little paddling pool than a swimming pool.
The hotel staff were excellent - I particularly remember people like Samson who was a fantastic help in arranging a tour of Dubai according to our schedule and Bikash who looked after us during our stay.
June 1, 2014
Rated 5 out of 5 by Walsh2014 Glorious Dubai
Check in....Easy. Room.....wonderful and comfortable and CLEAN. We could see the Burj Kalifa from our room, staff are all awesome and very polite, beer is cold, food very tasty and well priced, very comfy bed, room service......outstanding, what more can I say great place to stay and will highly recomend this hotel.
August 8, 2014
Rated 4 out of 5 by Mody STAY FROM 27TH DECEMBER 2011 TILLL 31ST
the stay was comfortable as many Indians are staying n hotel only the thing there was no indian food was available in breakfast so request to arrange some item in Breakfast
December 31, 2011
Rated 4 out of 5 by wanderer Recommended for business travellers
i and my wife stayed here in summers. there are three four points hotels in dubai and this is the most expensive; probably because of its location. this is a great hotel for business travellers and for those whose offices are nearby. although the donts are more than dos in this review but i still recommend this hotel. it's overall a very decent hotel.
-nice location (on shaikh zayed road and close to burj khalifa/dubai mall)
-very decent business suit
-nice spacious gym
-great view from the hotel top
-gold/platinum members receive two complimentary coupons for use in coffee shop
-swimming pool is very small
-lobby is quite small
-internet for a fee
-check-in was slower than most comparable hotels
-staff is not very helpful, especially when you arrive and need help with the luggage.
-do NOT deposit foreign currency because that will be converted to local uae dirhams on a very bad rate. by doing so, you'll lose about 11%.
-private hotel taxi (known as 'limousine' in dubai) is expensive and the staff misguides you by saying that it charges as much as other taxis do. be careful especially when leaving for the airport. it's a rip off.
Room Tip: flash platinum or gold spg cards for upgrades
November 19, 2011
Rated 5 out of 5 by donnie61 Returning to Afghanistan
I had a great time at this hotel and i would like to thank all of the staff (esp) Mrs Mary reception who helped with my reservations from another hotel!! And the Entire Bell Hop staff who helped me get my luggage back since it didn't arrive with me. Every time i went down stairs they gave me an update on what the airlines said. The night time manager who helped out with the luggage problem. And the Hotel Taxis who went the extra mile to get me places and stayed while i shopped. My entire stay there was awesome and your entire staff made that possible.
December 20, 2013
Rated 5 out of 5 by TezzaP HIGHLY RECOMMENDED - Great place to stay in Dubai.
At the time of booking via SPG, I contacted the hotel personally and made several special room requests which were all satisfactorily met on arrival... very obliging personnel.
Both my wife and I found all staff exceptional, always friendly, smiling and extremely helpful, particularly front of house - dining and concierge staff.
Breakfasts provided a great variety of well prepared and presented, tasty food to start the day.
We found the hotel centrally located to all major tourist features across Dubai and found public transport easily accessible from the hotel.
The only improvement I could suggest is provision of free wifi in rooms and better connectivity on the rooftop.
Thankyou 4 Points by Sheraton, SZR for a great and memorable stay.
January 13, 2013
Rated 4 out of 5 by lyone1955 Overall a good experience...
The staff in this hotel is exceptional. Very customer oriented and nothing was too big. I think that the internet should be wireless throughout as that was a pain. Did not like the pool being so close to the bar, but it was ok. Room a bit contemporary for my tastes so a bit cold in appearance, but that is a peronal thing and not a problem. Did not really get recognized for my SPG status, and since I usually do I found that odd. Again, not a big deal just weird. Staff handled some very difficult people with great patience....should receive medals.
April 2, 2013
Rated 5 out of 5 by Albasha the hotel met our expectation
The location is very central and handy/close to transports and eating outlets, it is also very clean and comfortable, all the staff at the hotel were lovely, polite and pleasant, willing to help with big smiles, credit to the supervisors and management. "note special thanks to Mahmoud, at the reception" The upgrade to the apartment was a big surprise and very much appreciated, will be happy if this can happen again, in my next visit to Dubai when time permits. overall the hotel deserves the 5 star rating.
June 9, 2014
Rated 5 out of 5 by highsky Good hotel at good location
Very smart hotel at the great location of sheikh zayed road in dubai. All attractions in the nearby. Very high comfort at hotel, very friendly staff, there is really nothing to complain only that I need much more coffee attention at breakfast, cause without coffee in the morning day didn´t start good for me.
It´s for sure a place to come back everytime in dubai.
July 23, 2014
Rated 4 out of 5 by SteveA21 Good location and great room
We booked a suite for the family over new year and had a great time. The 2 bed suite was excellent with plenty of room and a kitchen so the option of eating in was great.
Location is 20 mins by taxi from Airport - Could catch Metro - Hotel is next to Clean and efficient Metro so ideal to get to most places - Just one stop from Dubai Mall/Burj K. A few stops from the Emirates Golf ( floodlit night golf great fun). Marina 15 MIns on Metro .In house Italian restaurant very good. Bottled water provided daily free!
Couple of downsides:
- Breakfast expensive - Try CoCo's for US style - 5 Mins - take left from door of hotel keep walking near Metro
- Family under 21 not allowed in bar area on 43 flr. Fantastic view and an area should be made for them in eve.
January 7, 2014
Rated 3 out of 5 by Leas Not a good business hôtel
There is no wifi in the hotel, apart from the lobby which gets really slow as many people just sit around and use it.
If you travel with a tablet, you can't use the Ethernet cable provided in the rooms. That's really unacceptable.
Moreover, when you use the Internet in your room, even if you use it for a session less than 1hour, you are still charged 1 h.
There is a very very bad smell in the lobby coming from the café, which was there during my last stay 4 years ago.
It's not a practical hotel apart for its location and kind staff.
March 26, 2013
Rated 5 out of 5 by P2010 Very luxurious and curteous staff
Each time I travel through Dubai this is where I stay. I recently purchased a preferred room and upon arrival was informed that I'd been upgraded to a business suite. Thanks!
August 3, 2014
Rated 4 out of 5 by Snooze Would definitely recommend this hotel!
We arrived early in the morning about past 2am and check in was a breeze. Room was very spacious and clean. Everything works and sleep was great.
The two times that we had to request for some items were met with immediate response from housekeeping, like within 5 mins. Staff's response was immediate and courteous and Service was excellent !
We had a great stay and would definitely return!
Thank you for a wonderful stay!
July 3, 2014
Rated 1 out of 5 by IvanW Below standard service
We were given a SPG welcome card which said the in-room internet access is complimentary. However, when we checked out, the staff required us to show the welcome card as proof of internet fee waiver, which was not being told during check-in. I went back to the room and get the card back from the rubbish bin which was a very unpleasent experience to my honeymoon trip. Besides, the room is old fashion and slippers were out of stock for the first 2 nights. I definitely won't stay in this hotel when visiting Dubai next time.
January 1, 2012
Rated 5 out of 5 by Masoudreza This hotel has the best employees
They were king, respectful, nice.
If we needed something, they would follow the request excellent.
August 3, 2014