Rated 3 out of 5 by Leanna Reservation nightmare
I have stayed at this hotel multiple times for work but I never had to deal with the reservation hassle as my company admin takes care of it! Now that I recommended it to my dad the reservation process is a nightmare! It took about 15-20 min to make a very simple one room reservation by phone and I was told that I would receive confirmation by mail in the next ten minutes - never happened!!! I call back to inquire and I keep being transferred to unattended phones!!! On my final try I refused to be transferred and the lady insisted she couldn't help!!! So I gave up and asked for the reception SURPRISE no one answered!!!!!!
February 28, 2013
Rated 5 out of 5 by Aru2312 The hotel location is perfect!
The best part about this hotel, other than the great facilities they provide is the proximity to most of the attractions in Dubai. It connects well to all parts of Dubai with a Metro station just 1 min. walk away from the hotel.
The service is prompt, facilities are perfectly in place, the food served in its restaurants is awesome, and overall gives you a good taste of the modern and evolving Dubai
Highly recommend this hotel!
December 9, 2013
Rated 4 out of 5 by khanauk Spacious Appartment, Great Location
This is our 5th stay at the Sheraton Four Points, Sheikh Zayed Rd. We booked a 2 bedroom appartment. The suite is spacious and very comfortable. The location is great.
December 18, 2013
Rated 5 out of 5 by hailgm1 Centrally located; great staff!
FP is centrally located on Sheikh Zayed road and that is of great importance for a traveler like me. Staff was VERY helpful. I want to specifically mention Mahmoud; front office staff. He took decisions very fast to make me feel comfortable and I appreciate his efforts very highly. His contribution in making my stay comfortable was very high.....kudos to him. Staff like him will be only beneficial for FP.
Room was well appointed and welcoming. Spa facilities were good too. I used the Sauna room and the health club. Food options for vegetarians can and should be improved.
All in all; a fantastic stay at FP in Dubai. I would recommend it to my circle traveling to Dubai.
December 27, 2012
Rated 4 out of 5 by DesertDave Great amenities and friendly staff
Hotel is always busy, but plenty of helpful staff, even during busy checkin hours. Rooms are clean, decent size. Breakfast buffet is good but expensive, especially if you're not too hungry. Overall, good value for price paid.
December 16, 2013
Rated 1 out of 5 by ZJSH This hotel needs serious improvments
I regret saying that I've had one of the worst 5-star hotel experience in my life. Guest service was poor and slow. Some staff had attitude problem. Not to mention the unsatisfactory SPG recognition. I came for a business trip and stayed in a business suite, yet not much special facilities were offered, knowing that i have tried the regular rooms. Hotel lacks shortage in reception staff. The hotel has many limitations. No wifi in the rooms, no lady friends are allowed in restaurants. I found no slippers in my closet... unfortunately it was a very bad experience, I regret not recommending this hotel to my colleagues.
May 7, 2013
Rated 5 out of 5 by Elgreco Excellent for both Business and Leisure stays
Stayed in an extremely well appointed apartment, staff were friendly and efficient. SPG recognition excellent. Will return!
December 18, 2013
Rated 5 out of 5 by mastro78 Excellent in everyway
Superb hotel, very nice features, well located. Good restauants inside but all in all the roof with pool and lounge bar worth itself the stay.
December 17, 2013
Rated 5 out of 5 by VisitorfromHolland Excellent hotel
On the first week of June we (my girlfriend and myself) went to Dubai for about a week. We arrived very early (a couple of hours before check-in) but that was not a problem. There was a room available and we got a free upgrade with a beautiful view on the skyline of Dubai and of course the Burj Khalifa.
The room was very spacious and clean and the staff was very polite and helpful with information about excursions etc.
The metro station is at walking distance (approx. 5 min.) which is a huge advantage.
If you book this hotel, don't forget the (lounge) bar at Level 43! At night it is awesome to get a cocktail before sleeping.
See you next time!
Greetings from Holland.
June 21, 2013
Rated 5 out of 5 by dmjk00 Great Place To Stay
The staff were very friendly and professional. They let us check in early when we arrived at 10am from a long flight. Thanks!! Centrally located to Metro. Was a very good experience. Only negative was you had to go to common areas for free internet service. Would be nice if you could get free internet in the rooms. Roof top pool area was a nice experience at night. Outside balcony could be mopped as it was under a layer of dust and you tracked dirt in when going out. Would recommend this hotel.
May 14, 2012
Rated 5 out of 5 by flo16 we enjoyed the stay
it was really wonderful
we liked the penthouse character in a family room = executive suite (we stayed at the 22nd floor) with two sleeping rooms, kitchen, dining and living room with sea view.
on The roofterrace on the 43th floor with pool we took a sunbath.
The service in the hotel was excellent.
Next time we would book again this hotel and will reccomend it to others.
what is important to know: the sheik zayed road is like a highway and you hear the river of cars on the rooftop - but you have an axcellent view to burj khalifa, to the sea, even you see burj al arab distant, the whole city
a wonderful place to stay!
We (2 adults and two children 16,14) liked it very much.
February 11, 2013
Rated 5 out of 5 by theusualguest closed to everything
my favourite business hotel in Dubai since it is closed to everything and at walking distance from two metro stations. good value for the money, just small things to improve (especially in toilette amenities such as toilette paper which is too rough and should be much softer, check more often shampoo and shower gel dispenser)
December 9, 2013
Rated 4 out of 5 by Ajhadhoud Un-expected !!!
The most I like is the location . The room was like brand new and it's soooo clean . The room was Classic type and it was soo big ( 42 meter square ) .
What I don't like is the reception staff behaving and the shortage of number of staff at the desk . It was ONLY one guy at the desk and there was NO one at SPG desk and it was his target
NOT to greeting us more than to take the money and to
Block the amount on my credit card at check in time .
Other thing , at checking out I noted that there was an additional amount and when I ask them they said its a donation for UNICEF !!!!!, first thing I should be informed about that addition charged and it should be clearly mention in the invoice for what ?! and the Second thing as it should be that the donation should be detected from the hotel NOT from the guest !!!! That's they call it cheating .
January 17, 2012
Rated 4 out of 5 by RafKam N-Frills Business Hotel - Excellent Location
This hotel wins it for location - short walk to 2 metro stations, and in the thick of the financial area. A few fast food options in the vicinity of the hotel, which is helpful since hotel restaurants are subpar.
Received upgrade to a business suite, which had a side view toards the building next door, which is very close by and therefore meant the room was very dark. Otherwise room was very big, and quite nice, but basic at the same time. No wifi in the room, and patchy at the rooftop bar area, so that means loads of people are sitting down in the lobby to access the internet. I can't understand how a new built hotel can lack wireless internet in its rooms...
Rooftop pool is very small and very few chairs, although the view from the pool bar is really great. Gym is very nice. Would definitely stay here again - not a stunning hotel but has everything one needs.
January 12, 2012
Rated 5 out of 5 by moviegeek75 Great option if you don't mind beingtaxis
Service from staff was excellent from check-in, during stay, through check-out. Very friendly staff who never appeared rushed even when hotel was busy. SPG program check-in desk, but no problem redeeming Gold status at front desk. Good value for money (but also not in the heart of the action). Small but nice pool on 42nd floor with view. The location is in the Financial District of Dubai in between two metro stations, each about 10-15 minute walk. Dubai Mall is one metro station away (plus about 15 minutes of walking). We mostly used taxis. Three big name franchise coffee shops, sushi, small neighborhood market, and Korean/Japanese restaurants 2 to 10 minute walk away. The neighborhood is not fully developed, but taxis are out the door and traffic was not heavy. Easy to get to airport.
November 10, 2013
Rated 3 out of 5 by Kay58 Good location
The hotel is in a good central location and easy access to public transportation. Unfortunately, the charge for Internet in the room was very high and only by the hour or week, no daily rate. Other Sheratons give free in room internet for Gold SPG members but this hotel refused. The free internet reception on the roof was poor and the lobby was crowded and not private.
November 10, 2011
Rated 5 out of 5 by Traveller652936 Excellent service
I regularly travel to Dubai and on this occasion I decided to take my family and stay at the four points. We had issues with a visa for my wife at Dubai airport and Ijaz the duty manager went out of his way to help us in getting a visa by even speaking to passport control. On artival He checked us in very quickly after a 5 hour stay at the airport and ensured a cot for our daughter was all set up. Through out the stay staff we were constantly asked how our stay was and if they could do more for us. Some of the best service I have experienced. Well done four points sheikh zayed road, Dubai. The location of the hotel is perfect with food places near by as we'll as a metro stations within walking distance. P
November 23, 2012
Rated 4 out of 5 by Zulesray Great location with great rooms
Four Points is in a great location with excellent rooms. Executive Suite was just the kind I was looking for.
Perfect location with right connectivity to all tourist places in Dubai.
WiFi availability within the rooms would be an advantage.
I would stay there whenever I return.
December 5, 2011
Rated 4 out of 5 by RAEDPEW Reviewing Four points by Sheraton Sheik Zayed Road
This is my fourth or fifth stay at the hotel since 2009. I was not impressed compared to my previous stays. There was no improvment or special treatment to SPG members. I have booked to all my company members in the hotel and they claimed that we could have stayed at a better place with the payment we are making.
November 23, 2013
Rated 4 out of 5 by gd777 Excellent hotel but a bit noisy
Excellent hotel and very friendly staff.
The room on the road side are a bit noisy if at a lower level. I would consider a bussiness room next time as they start at an higher floor.
Metro very close. Cheap taxi from/to airport.
December 7, 2011
Rated 1 out of 5 by CJTNYC Starpoints Issue
I stayed at the hotel last month during the ver large SIBOS conference. The hotel did not credit my SPG account for points earned during the stay instead sending an email indicating that I need to reserve directly with the hotel in order to get the points. I am a platinum member. This is not how it works at any of the thousands of Starwood properties. This was business travel which I paid for directly. I never would book this property if I had known the property does not comply with the SPG program.
October 19, 2013
Rated 4 out of 5 by Mody STAY FROM 27TH DECEMBER 2011 TILLL 31ST
the stay was comfortable as many Indians are staying n hotel only the thing there was no indian food was available in breakfast so request to arrange some item in Breakfast
December 31, 2011
Rated 4 out of 5 by Pabs303 PRICE QULITY
The hotel was decent regarding the price and location. The driver got 20 mins late to pick me up ate airport.
November 27, 2013
Rated 1 out of 5 by ALCarpenter Not recommended
The front desk was out of control, meaning, no one knows what to do.
we asked for the manager to solve the problem, she did not speak with us, or apologize about the mess and confusion in her shift, but instead she talked with the man behind the desk(Jeffrey), and gave us a smoking room, in spite of telling them , we have allergy to tobacco, and said it is the only available room.
With this management, I 'd not rate it more than TWO star.
November 1, 2013
Rated 5 out of 5 by Grahamiii Dubai stay
Hotel is very clean and is in a great position. Rooms are very nice and a great swimming pool and bar on the 43rd floor with great views
November 25, 2013
Rated 4 out of 5 by wanderer Recommended for business travellers
i and my wife stayed here in summers. there are three four points hotels in dubai and this is the most expensive; probably because of its location. this is a great hotel for business travellers and for those whose offices are nearby. although the donts are more than dos in this review but i still recommend this hotel. it's overall a very decent hotel.
-nice location (on shaikh zayed road and close to burj khalifa/dubai mall)
-very decent business suit
-nice spacious gym
-great view from the hotel top
-gold/platinum members receive two complimentary coupons for use in coffee shop
-swimming pool is very small
-lobby is quite small
-internet for a fee
-check-in was slower than most comparable hotels
-staff is not very helpful, especially when you arrive and need help with the luggage.
-do NOT deposit foreign currency because that will be converted to local uae dirhams on a very bad rate. by doing so, you'll lose about 11%.
-private hotel taxi (known as 'limousine' in dubai) is expensive and the staff misguides you by saying that it charges as much as other taxis do. be careful especially when leaving for the airport. it's a rip off.
Room Tip: flash platinum or gold spg cards for upgrades
November 19, 2011
Rated 4 out of 5 by lyone1955 Overall a good experience...
The staff in this hotel is exceptional. Very customer oriented and nothing was too big. I think that the internet should be wireless throughout as that was a pain. Did not like the pool being so close to the bar, but it was ok. Room a bit contemporary for my tastes so a bit cold in appearance, but that is a peronal thing and not a problem. Did not really get recognized for my SPG status, and since I usually do I found that odd. Again, not a big deal just weird. Staff handled some very difficult people with great patience....should receive medals.
April 2, 2013
Rated 5 out of 5 by TezzaP HIGHLY RECOMMENDED - Great place to stay in Dubai.
At the time of booking via SPG, I contacted the hotel personally and made several special room requests which were all satisfactorily met on arrival... very obliging personnel.
Both my wife and I found all staff exceptional, always friendly, smiling and extremely helpful, particularly front of house - dining and concierge staff.
Breakfasts provided a great variety of well prepared and presented, tasty food to start the day.
We found the hotel centrally located to all major tourist features across Dubai and found public transport easily accessible from the hotel.
The only improvement I could suggest is provision of free wifi in rooms and better connectivity on the rooftop.
Thankyou 4 Points by Sheraton, SZR for a great and memorable stay.
January 13, 2013
Rated 1 out of 5 by romarti Very Disatisfied
It was terrible no breakfast or lounge access as promised, rude and unhelpful staff.
As promised via confirmation email and telephone call prior to arrival.
Used 3 suite awards to upgrade room.
November 19, 2013
Rated 5 out of 5 by DIM1 GREAT HOTEL AND EXCELLENT PEOPLE
Nice locations, and great people, all of them.
Very pleasant VIP lounge with pleasant colours and great offerings for breakfast and evening snacks.
The bar on 43 floor is great and worth visiting every night.
Highly recommended hotel in Dubai
November 16, 2013