Rated 5 out of 5 by WJLEdD Great Stay in Dubai
I have been to Dubai a few times for vacation and conferences. Each time I have stayed in a different hotel and area of Dubai. This stay at Four Points was by the far the most convenient location. Dubai is a long city and there are benefits to each location. Four Points location is a two minute walk from the Metro (Red #24) and one stop from Dubai Mall, and just a few more from Mall of the Emirates. The rooftop provided a great location to sit and relax. The view of the water and skyline, including a great view of the Burj Khalifa, is great. Next time I book a stay in Dubia the Four Points will be my first choice.
January 21, 2014
Rated 3 out of 5 by Leanna Reservation nightmare
I have stayed at this hotel multiple times for work but I never had to deal with the reservation hassle as my company admin takes care of it! Now that I recommended it to my dad the reservation process is a nightmare! It took about 15-20 min to make a very simple one room reservation by phone and I was told that I would receive confirmation by mail in the next ten minutes - never happened!!! I call back to inquire and I keep being transferred to unattended phones!!! On my final try I refused to be transferred and the lady insisted she couldn't help!!! So I gave up and asked for the reception SURPRISE no one answered!!!!!!
February 28, 2013
Rated 4 out of 5 by Rick19 Great Features
Very well situated. Variety of restaurants. For business people the lounge is great to hold meetings and relax in a quiet atmosphere.
May 8, 2014
Rated 5 out of 5 by ksabusiness Great Staff
Great Location and great service
Home away from Home
May 9, 2014
Rated 5 out of 5 by hailgm1 Centrally located; great staff!
FP is centrally located on Sheikh Zayed road and that is of great importance for a traveler like me. Staff was VERY helpful. I want to specifically mention Mahmoud; front office staff. He took decisions very fast to make me feel comfortable and I appreciate his efforts very highly. His contribution in making my stay comfortable was very high.....kudos to him. Staff like him will be only beneficial for FP.
Room was well appointed and welcoming. Spa facilities were good too. I used the Sauna room and the health club. Food options for vegetarians can and should be improved.
All in all; a fantastic stay at FP in Dubai. I would recommend it to my circle traveling to Dubai.
December 27, 2012
Rated 1 out of 5 by ZJSH This hotel needs serious improvments
I regret saying that I've had one of the worst 5-star hotel experience in my life. Guest service was poor and slow. Some staff had attitude problem. Not to mention the unsatisfactory SPG recognition. I came for a business trip and stayed in a business suite, yet not much special facilities were offered, knowing that i have tried the regular rooms. Hotel lacks shortage in reception staff. The hotel has many limitations. No wifi in the rooms, no lady friends are allowed in restaurants. I found no slippers in my closet... unfortunately it was a very bad experience, I regret not recommending this hotel to my colleagues.
May 7, 2013
Rated 5 out of 5 by Boom13 Great value!
Truly enjoyed my stay at this hotel! The staff was exceptionally helpful and friendly, always with a smile on their face. The rooms were spacious and very comfortable. Very centrally located to other areas in Dubai and not too far from the airport. The rooftop pool and bar were and added bonus!
May 1, 2014
Rated 5 out of 5 by dmjk00 Great Place To Stay
The staff were very friendly and professional. They let us check in early when we arrived at 10am from a long flight. Thanks!! Centrally located to Metro. Was a very good experience. Only negative was you had to go to common areas for free internet service. Would be nice if you could get free internet in the rooms. Roof top pool area was a nice experience at night. Outside balcony could be mopped as it was under a layer of dust and you tracked dirt in when going out. Would recommend this hotel.
May 14, 2012
Rated 4 out of 5 by paulo2014 great
excellent hotel and staff. some language barrier in english language.
Also it is better if you precise online, before Booking that there is a DEPOSIT that we have to put upon check in.
otherwise, all was perfect...especially the Greattt view on level 43rd. Try to develop this roof top more at night.
Also Try to get a FREE airport shuttle service.
April 28, 2014
Rated 5 out of 5 by VisitorfromHolland Excellent hotel
On the first week of June we (my girlfriend and myself) went to Dubai for about a week. We arrived very early (a couple of hours before check-in) but that was not a problem. There was a room available and we got a free upgrade with a beautiful view on the skyline of Dubai and of course the Burj Khalifa.
The room was very spacious and clean and the staff was very polite and helpful with information about excursions etc.
The metro station is at walking distance (approx. 5 min.) which is a huge advantage.
If you book this hotel, don't forget the (lounge) bar at Level 43! At night it is awesome to get a cocktail before sleeping.
See you next time!
Greetings from Holland.
June 21, 2013
Rated 5 out of 5 by flo16 we enjoyed the stay
it was really wonderful
we liked the penthouse character in a family room = executive suite (we stayed at the 22nd floor) with two sleeping rooms, kitchen, dining and living room with sea view.
on The roofterrace on the 43th floor with pool we took a sunbath.
The service in the hotel was excellent.
Next time we would book again this hotel and will reccomend it to others.
what is important to know: the sheik zayed road is like a highway and you hear the river of cars on the rooftop - but you have an axcellent view to burj khalifa, to the sea, even you see burj al arab distant, the whole city
a wonderful place to stay!
We (2 adults and two children 16,14) liked it very much.
February 11, 2013
Rated 5 out of 5 by fayez1 i do enjoed staying in this hotel, thanks
ok.every thing excellent.
May 4, 2014
Rated 3 out of 5 by Worship8926 Hygiene & Un- attended
I was there in Room 1711 in 4 Point Sheraton (Shaikh Zayed Road) from 20th to 26th April. I found cockroach in my room couple of time that was really annoying. Also I need to call guest service again and again for basic services.
April 29, 2014
Rated 4 out of 5 by A5h2000 This hotel has great customer service
Good location, and staff very friendly and very helpful. Thank you for making our trip amazing.
May 2, 2014
Rated 4 out of 5 by Ajhadhoud Un-expected !!!
The most I like is the location . The room was like brand new and it's soooo clean . The room was Classic type and it was soo big ( 42 meter square ) .
What I don't like is the reception staff behaving and the shortage of number of staff at the desk . It was ONLY one guy at the desk and there was NO one at SPG desk and it was his target
NOT to greeting us more than to take the money and to
Block the amount on my credit card at check in time .
Other thing , at checking out I noted that there was an additional amount and when I ask them they said its a donation for UNICEF !!!!!, first thing I should be informed about that addition charged and it should be clearly mention in the invoice for what ?! and the Second thing as it should be that the donation should be detected from the hotel NOT from the guest !!!! That's they call it cheating .
January 17, 2012
Rated 4 out of 5 by Norway123 Great hotel
Overall great hotel with great service. Had a classic room, which was big with a king sisze bed. Breakfast was excellent.
What could be better:
A lot of noise from the neighbouring room.
The door to the bathroom was somewhat blocked by the bidé, causing the bathroom to be unneccessary tight.
April 23, 2014
Rated 4 out of 5 by RafKam N-Frills Business Hotel - Excellent Location
This hotel wins it for location - short walk to 2 metro stations, and in the thick of the financial area. A few fast food options in the vicinity of the hotel, which is helpful since hotel restaurants are subpar.
Received upgrade to a business suite, which had a side view toards the building next door, which is very close by and therefore meant the room was very dark. Otherwise room was very big, and quite nice, but basic at the same time. No wifi in the room, and patchy at the rooftop bar area, so that means loads of people are sitting down in the lobby to access the internet. I can't understand how a new built hotel can lack wireless internet in its rooms...
Rooftop pool is very small and very few chairs, although the view from the pool bar is really great. Gym is very nice. Would definitely stay here again - not a stunning hotel but has everything one needs.
January 12, 2012
Rated 4 out of 5 by jojo2014 quite place
good place but they need to improve house keeping and mini bar guy is annoying every morning ..
April 28, 2014
Rated 5 out of 5 by carmelina10 best hotel
wonderful hotel best service
April 28, 2014
Rated 4 out of 5 by Nicknam9898 Great hotel
Nice comfy rooms with nice bed and lots of space. Staff very friendly and helpful. Nice breakfast with a good variety, which was great for our 5 night stay. Mini bar was empty. Internet connection was excellent.
Moroccan restaurant in hotel was nice, decent food. Not much of an ambiance at all, but great for intimate dining. Charlies Pub was boring and stinky (cigarette smoke) and they didn't have any cider which was the only thing I wanted there.
Gym was decent. Had everything we needed. Nice restaurants in the area and super close to metro which was perfect. Would stay again.
December 29, 2013
Rated 3 out of 5 by Kay58 Good location
The hotel is in a good central location and easy access to public transportation. Unfortunately, the charge for Internet in the room was very high and only by the hour or week, no daily rate. Other Sheratons give free in room internet for Gold SPG members but this hotel refused. The free internet reception on the roof was poor and the lobby was crowded and not private.
November 10, 2011
Rated 5 out of 5 by Clatt Best place in dubai
Everything is the best. Pool on 43, clean room, city view room is beautiful, shuttle bus to jumeirah beach and emirates mall. Modern hotel, in heart of dubai, two metro stations are to 2 minutes.
April 22, 2014
Rated 5 out of 5 by Zigi Perfectly Located
I really enjoyed staying at this hotel, from the moment we came in around 9am even though it was not yet check-in time yet we were quickly attended to and within an hour provided a room on the 13th floor and the Sheik Zayed road view was just amazing especially at night.
The room was very very comfortable and spacious. I especially loved the bed and pillows.
The staff were all so friendly and always had a smile on whenever you passed them no matter the time of day and always available to help out if you needed anything.
Taxis are just outside the hotel for easy access and also the metro.
I would definitely recommend this hotel for whatever purpose, and I look forward to staying here on my next visit to Dubai.
January 2, 2014
Rated 1 out of 5 by Mark10 Train the staff to not be robots
This is a tired and old hotel and none of the areas that are wearing badly should be on view to guests but mostly they are.
Several things went wrong during my visit and despite telling the staff when asked, all they did was look blankly at me - no response, as if androids. Surely it's not that difficult to train them to apologise and explain ok so this is what we can do about this or that - instead i felt like i was talking to the wall. Literally.
April 1, 2014
Rated 5 out of 5 by Traveller652936 Excellent service
I regularly travel to Dubai and on this occasion I decided to take my family and stay at the four points. We had issues with a visa for my wife at Dubai airport and Ijaz the duty manager went out of his way to help us in getting a visa by even speaking to passport control. On artival He checked us in very quickly after a 5 hour stay at the airport and ensured a cot for our daughter was all set up. Through out the stay staff we were constantly asked how our stay was and if they could do more for us. Some of the best service I have experienced. Well done four points sheikh zayed road, Dubai. The location of the hotel is perfect with food places near by as we'll as a metro stations within walking distance. P
November 23, 2012
Rated 3 out of 5 by MaySam Hotel Need Improvments
-) Staff was not very resonsive
-) Bed standards are not goo.
-) Breakaast was great
April 22, 2014
Rated 4 out of 5 by Zulesray Great location with great rooms
Four Points is in a great location with excellent rooms. Executive Suite was just the kind I was looking for.
Perfect location with right connectivity to all tourist places in Dubai.
WiFi availability within the rooms would be an advantage.
I would stay there whenever I return.
December 5, 2011
Rated 4 out of 5 by DWB13 Great Weekend
My wife and I stayed here for the weekend and were very impressed with the Hotel, we upgraded to a business suite which was excellent. All the staff we encountered were all very efficient, pleasant and helpful. The location is also very good for the attractions such as Burj Khalifa and Dubai Mall.
April 14, 2014
Rated 5 out of 5 by Den70 Very modern and comfy hotel
Very good location, helpful stuff, amazing apartments.
April 20, 2014
Rated 4 out of 5 by CMOJoe Early Check-in
I've now stayed in all of the four points in Dubai and this is by far the nicest, however because I'd been chopping and changing my flights for a business meeting I managed to mess up my hotel booking.
So when I arrived, a full 24hrs early, the staff at the desk couldn't have been better, making the room I'd booked for Friday available on Thursday.
The only down side were the renovations to the 43rd floor, except this means I'll have to try to see what these facilities are like on my next trip to Dubai.
March 8, 2014